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The top documents tagged [jeanne bliss]
Forrester Chief Customer Experience Officer Playbook
2.138 views
Bridging the Customer Experience Chasm
13.353 views
How to Become a Customer Action Hero: Act More, Survey Less
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2013-07 Creating an Intentional Customer Experience through User-Centered Design
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Do you need a chief customer officer: 11 Questions
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Do you need a Chief Customer Officer?
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Is your Customer Experience Strategy Wasting your Money?
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The 5 things you must know about Customer Experience
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Where Did All of My Customers Go (And How Can I Win Them Back)?
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Build Your Customer-Driven Growth Engine — Jeanne Bliss
396 views