tahima oct 17, 2013
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TAHIMA Oct 17, 2013. IT/IS: A Tongue in Cheek Look at Our "Love/Hate" Relationship. Introduction: Who am I and why am I here?. Bob Short MCSE CCA Sr Systems Administrator – World Vision US Former Supervisor Microsoft Servers Catholic Heath Initiatives WA/OR. - PowerPoint PPT PresentationTRANSCRIPT
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TAHIMA Oct 17, 2013IT/IS:
A Tongue in Cheek Look at Our "Love/Hate"
Relationship
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Bob Short MCSE CCA Sr Systems Administrator – World Vision US Former Supervisor Microsoft Servers Catholic
Heath Initiatives WA/OR
Introduction: Who am I and why am I
here?
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Not Every Application Is A Success
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Just like Doctors, we all have specialties Help Desk Application Analysts Network / Telecom Engineers Server Engineers Security Engineers Enterprise Architects
How does an I.T. department work?
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Calls Prioritized Ticket Created Ticket Routed to “Specialist” Issue Investigation (possible customer
interaction) Issue worked on Issue Resolution (You should get a call!!)
What happens when I call the Help Desk?
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F1 = Help Google – BE Careful (Whitehouse) Reboot
Things to try before you call.
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Have you tried turning it off and on again
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Why do you I.T. guys hate me and my computer?
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Why can’t I update my computer myself.
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Trying to keep you and your computer safe.
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Why security? Lock your computer Windows Logo+L: Lock
the computer (without using CTRL+ALT+DELETE)
Strong passwords Don’t hide your password under the
keyboard HIPPA effects I.T. also!
EHR – Electronic Health Records
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Mail Boxes – Your inbox is just that…
File Storage – Keep a good folder structure.
FY folders
SharePoint – What is it and why use it.
Get Organized
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Cloud PING IP Address Workstation Server Cat5 Router Switch Citrix
Vocabulary lesson –
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http://support.microsoft.com/kb/126449 F1: Help CTRL+ESC: Open Start menu ALT+TAB: Switch between open programs
(Windows + Tab on Windows 7 and later) ALT+F4: Quit program SHIFT+DELETE: Delete item permanently Windows Logo+L: Lock the computer (without
using CTRL+ALT+DELETE)
Bob’s FavoriteShortcuts for navigation
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F2: Rename object F3: Find all files CTRL+X: Cut CTRL+C: Copy CTRL+V: Paste SHIFT+DELETE: Delete selection immediately,
without moving the item to the Recycle Bin ALT+ENTER: Open the properties for the
selected object
Bob’s FavoriteShortcuts for navigation