Opening video

Grow Your Business In The Age Of The Customer

Richard McGuiness

Cape Town - April 21st 2016

Most innovative companies in the world 5 years in a row

#1 CRM for Small & Medium Businesses

#1 CRM Platform based on reviews from 1000s of Small and Medium Businesses

#1 CRM Platform technology industry analysts

Small Businesses Trust Salesforce to Help Them Grow

Leviev Video

It’s An Exciting Time To Be A Small Business Owner

60 small businesses

expecting to grow faster than the year before

+60%

Drive Growth With Focus On Your Customers

New Customers

Existing Customers Referrals

“Know precisely

what I want”

Be responsive, be quick

“Personalize everything”

“Be available to me everywhere.”

Your Customers Are Changing, They Have New Expectations

Are You Able To Keep Up With Customer Expectations?

Don’t use technology to manage & connect with customers* 71 % 4x Revenue growth

for businesses using technology as an enabler*

* Boston Consulting Group Global Perspectives

Keep customers happy

Find the right customers

Connect everything you do

Win every deal

#1 CRM Platform to Grow Your Business

Demo Tom

Find The Right Customers

 Get more high quality leads Email marketing nurture & lead capture

 Respond faster to hot leads Lead scoring & routing to sales

 Measure marketing impact Insightful ROI reporting

Know everything about your leads Validate & enrich contact data

By personalizing every interaction

Find Win Keep Connect  +44% more leads

Jennifer Heffernan VP Marketing

Win Every Customer

 Know everything about your customers  Track every interaction, enrich data automatically

 Accelerate sales from anywhere Opportunity management & quoting

 Grow and qualify pipeline Nurture leads & track prospect actions

Get visibility to pipeline and revenue Customized reports & dashboards, sales forecasting

By selling faster anywhere

Find Win Keep Connect  +37% increase in revenue

Ethan Senturia CEO

Keep Customers Happy

 Get up and running quickly Out-of-the-box customer service

 Be productive and knowledgeable Case management, automation & FAQs

 Measure performance and customer health Reporting tools for insights

 Help customers help themselves Share knowledge for self-service

By servicing on any channel

Find Win Keep Connect  +45% increase in customer satisfaction

Julie Collins Digital Marketing Lead

Mark Hope CEO

 +51%

Connect Everything You Do

 Automate business processes  Largest ecosystem of pre-integrated apps

 Innovate without a big IT department Point & click app builder, prebuilt components

 Run your business anywhere Access your data & business apps on any device

 Build mobile customer experiences Create engaging customer apps

By running your business on one platform

faster collaboration on your team Find Win Keep Connect

Brent van der Schyff Business Development Manager

Keep customers happy

Find the right customers

Connect everything you do

Win every deal

Let Us Help You Grow Your Business

TODAY - raffle in the Keynote room at 16:30

Your feedback is very valuable to us. Fill in this evaluation survey* for a

chance to win an Apple Watch today!

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