taking the difficult out of difficult conversations
TRANSCRIPT
Key Strategies to taking the “Difficult”
out of Difficult Conversations
February 16, 201610:00 AM – 10:45 AM
Hosted by Presented by
Key Strategies to taking the “Difficult”
out of Difficult Conversations
Presented byBerry Kruijning, LL.M, PHR, SHRM-CP
© 2009-2016 Crowning Communications, LLC
Moderated byBrandon Laws, Director of Marketing
Housekeeping Items
1. 30-minute presentation & 15-minute Q&A
2. Enter Questions in the Chat Window throughout the presentation
3. Slides & Recording available to attendees
4. Get alerts about new events, webinars and content by subscribing at xeniumhr.com
Meet your presenter, Berry.• Law degree (LL.M), PHR and SHRM-CP • Leadership development and conflict
management coach and consultant in Portland, Oregon
• Works with clients all over the world• Has extensive international experience
in coaching, facilitation and training across various industries
• Passionate about the outdoors and enjoys wilderness hikes with family and friends, is a competitive sailor on the Columbia River and avid skier on Mt. Hood
CrowningCommuncations.com
We have to talk…
What is a Difficult Conversation?
The Iceberg of Difficult Conversations
Identity
feelings
perceptionsSelf esteem
assumptionsvalues
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When To Confront or Not to Confront?
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Strategy 1
MAKE IT SAFE
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Strategy 2
START WITH OUTCOME IN MIND
Image courtesy of Master isolated images at FreeDigitalPhotos.net
Strategy 3
STAY IN DIALOGUE
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Strategy 4
MANAGE YOURSELFImage courtesy of pixtawan at FreeDigitalPhotos.net
Strategy 5
SUMMARIZE AND FOLLOW UPCrowningCommunications.com
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SHIFTS
Certainty <> CuriosityRight / Wrong <> Exploring
No, But <> Yes, AndAway <> Toward
Me <> You
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Questions ?
Thank YouBerry Kruijning
Crowning Communications
Photo credits :freedigitalphotos.net
Thank you!
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Berry:[email protected]
m
Brandon: [email protected]
www.CrowningCommunications.com