talent blueprint hg 2010

8/9/2019 Talent Blueprint HG 2010

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2010 TALENT BLUEPRINT LLC

GAMING AND HOSPITALITY BUSINESS

SOLUTIONS PROVIDER

COLLABORATING WITH CASINOS

TO INCREASE REVENUE AND PROFIT STREAMS


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WHO

WE ARE

We are a team of talented and dedicated professionals whose core belief is

driving organizational results by empowering and leveraging talent.

Providing our clients with expert recommendations is hardly adequate in

todays ever changing business landscape. We go the extra mile, by

DRAFTING, DESIGNING and DELIVERING the right business solution. We

measure the impact and effectiveness of our solution(s).

We look for sustainable behavioral change as the long-term solution.


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ABOUT

US

Talent Blueprint provides services specializing in talent management,

human resources, training and development and casino/resort

operations. Our uniqueness is in our ability to create and implement

pragmatic business solutions. Our solutions are aligned with yourorganizational goals.

Our personal commitment to meeting the needs of our clients is vital

to their SUCCESS!

MAKEA DIFFERENCE

TRUST

ORTHY


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OUR

MISSION

To empower individuals in discovering and

expressing their talents.

We bring our mission to life by assisting you in identifying your needs, developing an action plan, and

then facilitating the change needed to ensure success. Our approach is designed to improve

productivity, efficiency, communication and employee engagement.



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CORE

VALUES

Through compassion, caring and trust,

we can improve employee engagement

and build your leadership teams

competence, thereby, increasing your

revenues.


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JOHN

PRPICH

Johns career in training development spans more than 15 years and includes

such high profile organizations as McDonald s Corporation, Boston Market,

Panera Bread and Ameristar Casinos.

John held several Executive Operational positions, most prominently runningStadium Hospitality operations.

As the only Master Trainer for McDonalds Corporate University, he led a team of

15 domestic and international professors that delivered curricula to over 5,000

managers, 1500 directors and 400 executives from around the world, each year.

Spending more than a decade at McDonalds Corporation as Director of Learning and Development for the Boston Market restaurant chain he created

corporate-wide strategies for management development, integrating instructor

lead and self directed training. John presented to audiences as large as 3,000

and as small as six.


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VICKIE

KOLIAS

Vickie has over 12 years experience in training and development, projectadministration, leadership coaching, and employee assessment, and serves asa coach, trainer, and coordinator for Talent Blueprint and its clients. In addition,Vickie is proficient and skilled in creating media content and conceptual design.

Vickie spent a decade as a Corporate Training Resource Manager for AmeristarCasinos. At Ameristar she collaborated with training departments and strategicpartners to analyze needs of the organization, set training objectives, developmaterials, structure and validate courses and evaluate effectiveness of courses.Kolias tracked and analyzed training programs by examining learnerssatisfaction levels, proficiency testing and job performance and recommendedtraining opportunities for team members to assist them in achieving businessgoals and objectives.

Vickies experience, organizational and creative skills provide her with a uniqueperspective and keen ability to effectively communicate to a diverse and sidevariety of clientele. Vickie takes a hands-on approach on each businessanalysis and consulting project, from initial assessment and conceptualdevelopment, to communication strategies, and implementation and execution.


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EXECUTIVE

RECRUITING

TABLE GAMEOPERATIONS

FINANCIAL

OPERATIONS SLOT

OPERATIONS

HOTEL

OPERATIONS

HUMAN

RESOURCES

SALES/MARKETING

ADVERTISING BUILDING

GUEST

LOYALTY

BUSINESS

SERVICES

TRAINING

&

DEVELOPMENT


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BUILDING

GUEST LOYALITY

Our expertise is in building and creating

guest-centric culture

Our program builds repeat guest visits

Our approach is to first build employee

loyalty and then guest Loyalty

The value a customer attaches to the

relationship is the best predictor of

behavior. Satisfaction is not and never

will be a determinant of behavior and

loyalty.


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HUMAN

RESOURCES

Assist and develop organizational

mission, vision, values

Assess , develop and implement

recruitment, selection, performance

management and succession planningsystems

Develop an on-boarding process

Create a policy manual, handbook

Create and/or develop job profiles

Implement coaching to replace

discipline/counseling Conduct employee engagement

surveys - increase retention/ employee

satisfaction

Develop employee rewards and

recognition programs

Conduct compensation analysis


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TRAINING &

DEVELOPMENT

Conduct a training needs analysis for

leadership and staff

Design and deliver programs to grow

hi-potential employees and leaders

Supervisory / leadership developmentprograms

Front-line training workshops

Guest service recovery training

Coaching /mentoring

Compliance / safety workshops

Technical training Gaming

Security / Risk / Compliance

Hotel

Food and Beverage


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SLOT

OPERATIONS

Evaluate game mix by vendor,

denomination and profitability

Review and analyze vendor

relationships

Analyze staff training and experiencewithin department/staff scheduling

Review all department analytics

Create recommendations for floor

layout

Develop and revise Standard

Operating Procedures


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TABLE GAMES

OPERATIONS

Review game protection training

Evaluate dealer effectiveness hands

per hour

Observe game play for player

preferences player ratings Analysis of reporting

Recommend an effective table games

layout


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FINANCE

OPERATIONS

Analysis of financials; including

operating plans and budgets

Evaluate the effectiveness of internal

controls and SOPs in protecting

operational assets Analyze cash handling procedures

throughout the facility

Review financial reporting systems

Recommend processes for improving

financial reporting and analysis

Improve and revised financial systems


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SALES/MARKETING

ADVERTISING

Branding/identity strategies

Marketing planning & projection

Direct marketing analysis of active and

inactive markets

Promotions Promotional products

Rewards program analysis and

development including database

evaluation, direct mail and reward

programs

Analyze media placement andpurchasing


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FOOD &

BEVERAGE

Analyze profitability of current food

venues

Review culinary procedures

Evaluate purchasing procedures and

vendor relationships Assess staff qualifications/training and

staffing/scheduling

Recommend concepts that are key

market differentiators and client

demographic based

Assess food safety

Initiate the development of a food-

centric culture


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HOTEL

OPERATIONS

Integrate a guest-Centric focus

Evaluate yield management practices

Determine effectiveness of hotel sales

and marketing

Assess profitability of retail operations Develop tools to measure productivity

and effectiveness

Develop leading indicator

measurements of success

Design and Deliver Hotel Training

Bell-Valet-Housekeeping-Front-Desk


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EXECUTIVE

RECRUITMENT SOLUTIONS

Hands on experience from the fields in

which we recruit

Access to an in-depth talent pool

Talent fit approach- ensure both culture

and talent fit Talent assessment process with an

80% + success rate

Highly qualified candidates


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CLIENT

TESTIMONIAL

One of my goals as the Director of Human Resources was to integrate a

Coaching Culture into our property culture which is a more proactiveapproach in addressing employee performance versus the stereotypical and

more reactive discipline and counseling. Ive experienced the benefits of this

approach and, the results are quite astounding. Ive worked with Vickie and

John in the past and was confident that they would be able to design a

customized Coaching Culture approach for our property. Even though we had

a nominal budget to work from they were able to draft, design and deliver aproduct that exceeded our expectations. The materials and delivery were

excellent and were well received.

In this day and age its challenging to find companies that are innovative and

take pride in their work. If you have a business challenge, Talent Blueprint will

work with you to overcome it.

Kristal Surick | Director of Human Resources

Mandarin Oriental | Las Vegas


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Liberty Toledo Reyes | Assistant General Manager

Fort Hall Casino | Shoshone-Bannock Tribe

CLIENT

TESTIMONIAL

Vickie and John worked with our team and employees over the course of 18

months. After several well facilitated sessions with our supervisory and

leadership team, we realized that it was time to change our culture and the way

we do business.They helped us define our Mission and Values and then

proceeded to work with our team by taking a very hands-on

approach. Whenever I made a request, they quickly delivered what I needed, a

sign of their commitment to excellence and reliability. Our casino team hadexperienced so much change in the last 19 years, it was doubtful that we would

be able to break their old habits. John and Vickie were able to forge strong

individual relationships, the trust level between them and our team was

high. Their approach was quick, pragmatic and focused. I hope to have the

pleasure of working with them in the future.


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WE DRAFT, DESIGN AND DELIVER

[email protected]

[email protected]

(702) 383-0076

www.talentblueprint.com

talent blueprint hg 2010

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