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Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA leader – Dell Limerick

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Page 1: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Talent Management –

Keeping yourself relevant in a changing environment !

Fiona McCarthy – Exec HR Director- Global Business Partner

Mairead Murphy – TA leader – Dell Limerick

Page 2: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Agenda

Dell Global TransformationDell Ireland

Talent AcquisitionDirect Recruitment ModelSocial MediaCV Preparation

Talent ManagementLeadership CompetenciesDell Finance Programs

Page 3: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Dell Global – Who we are

Revenue for Q2 was $15.5 billion

103,000

103,000 employees around the world

3No. 3 worldwide with Q2 growth of 22% year on year

Fortune 100

Every Fortune 100 company does business with Dell.

Delivering technologysolutions that enablepeople everywhereto grow and thrive

We offer our customers best-in-class solutions that are

simultaneously open, capable and affordable.

$15.5 billion

Dell Confidential

Page 4: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Dell today“Technology has always been about enabling human potential.”

-Michael Dell

Page 5: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

2xIDC estimates that the Digital Universe will double every 18 months

44xBy 2020, the Digital Universe will be 35ZB - 44 times as big as it was in 2009

3 billionpeople will connect electronically via mobile or Internet technology by 2014

$420 billion2011 IT spending in

emerging markets – an increase of 10.4% over 2010

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

$73 billionworldwide spending on Cloud Services by 2015

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Industry trends

Page 6: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

End-User Computin

g

Efficient IT Solutions

Next Gen Computing Solutions & Intelligent Data Management Virtualization

vStart

AIM Systems Management

Modular Data Centers

Networking Fluid Data Architecture

SAN & Scale-out NAS

Deduplication

Services, Security & Cloud

Multi-vendor support

BPO & applications

IT infrastructure outsourcing

Security & cloud

ITaaS, SaaS, PaaS

End-User Computing

Flexible & optimized value chain

Mobility solutions

Tablets & smartphones

Desktop Virtualization

Enterprise

Dell TodayOur growth strategySolutions that drive efficiency and flexibility for the virtual era

Page 7: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

What people are saying

Dell execs are doing a great job linking the company’s traditional/future markets and investments with strategies for growth.

Charles King, Pund-IT

Dell has a strategic advantage starting in the mid-market. It’s a huge market and Dell has trusted advisor status.

Michele Caminos, APAC, Gartner

What is the Dell difference? To me, one of the big ones is that Dell’s approach is pragmatic and personalized.

Laurie McCabe, SMB Group

Dell’s extended ProSupport to competitors is a testament of its solutions focus—avoid protectionism and do what’s best for customers.

Greg Richardson of TBR

We get it, it’s not the old Dell. It’s about Solutions.

Bill Rust, Gartner

My big takeaway…is that Dell’s recent success is largely the result of Dell focusing on being a better Dell.

Rob Enderle, in IT Business Edge

Page 8: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Dell Limerick - Transformation

A Strategic Hub for Dell: aligning with the company’s

future strategies through Solutions and Services

capabilities, Global Operations execution, Customer

Engagement and Inspiring Leadership.

NowManufacturing Site - supplied hardware to EMEA customers

for 18 years

Then

Page 9: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

How We TransformedChanging Work

Inspiring Leaders

Connecting with our

Customers

Live the Brand

Regional Global

Physical Virtual

Functional Cross Functional

Vertical Knowledge End to End Knowledge

Campus/Functional Individual/Global

Passive Leadership Inspired Leadership

Internal CE View NPS Customer View

Random Interactions Cadence

My Change Our Change

We focused on changing our thinking: leveraging company change, taking customer view, building our new brand and developing inspired leadership

Page 10: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

DELL Ireland 2011 – Our Businesses

• DELL Solution Centre

• Global Command Centre

• Service Quality & Engineering

• Service Parts & Logistics, EMEA

• Configuration Services

Dell Services

Operations & Technology

Other Teams

• Solutions Portfolio Management

• Infrastructure Managed Services, EMEA

• IT Applications Support

• Applications Development & Support

• Global Supply Chain Operations

• Global Procurement

• Strategy and Program Management

• Global Operations Engineering

• Supply Chain Design

• EMEA Logistics• PG Client

Development

• Sales Process Re-Engineering

• Global Software & Peripherals

• IPS Engineering

• Business/Sales Operations

• Global Finance• Legal Affairs • Human

Resources

LIM

ER

ICK

• Cloud R&D Centre• Global Support

Services Operations

• Technical Account Management

Dell EMEA Commercial Sales

Other Teams

• Service Delivery Management

• Global Modular Support SaaS

• EMEA Take Back Team

• Services Training & Development

• CSMB Pan EMEA Sales

• UK Ireland Medium Business

• UK Large Enterprise/Corp

• EMEA LE Sales Operations

• Ireland Public Large Enterprise

• UKI Partner Direct• EMEA OEM Sales

(multilingual team)

• EMEA Marketing• EMEA Finance

• Human Resources

Dell Services

CH

ER

RYW

OO

D

Page 11: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Dell Limerick - Evolution

2011 – Limerick evolving as Multi-functional Global Business Centre of Excellence

2009 – Limerick ceases Manufacturing and is Established as Global HQ for Ops & Engineering

2001-5 – DELL establishes Solutions InnovationCentre and Command Centre

2001 – DELL opens EMF3, achieves Best-in-classProductivity and transformation cost

1991 – DELL launches Manufacturing Operationsin Limerick building Notebooks and Desktops

1991 – Establishes the EMEA Service Parts operation in Limerick

Page 12: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Variety of Finance Disciplines

Dell Ireland Finance – 120+ Employees

Other• Audit, Payroll, Tax, DFS

• Business Operations Controllership and FP&A

• Sales BU Controllership

Services• Controllership

• Financial Planning & Analysis (FP&A)

• Business Controls

Accounting• EMEA Services

• EMEA Statutory

• Global SKU Governance

• Corporate Governance

Global Ops• Controllership of Global Logistics and Operations/ ODM

• Facilities Controllership

Page 13: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Getting out there !

Talent Acquisition – Changing environment

Page 14: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Quarterly Strategy Forum

Recruitment Practice Changes

Moving away from reliance on agencies towards Direct Recruitment Model

Dell EMEA Sourcing Hub in Cherrywood Cost effective to invest in internal resourcing

Social Media is becoming the most popular method of sourcing candidates and Linkedin is the most widely used tool.

Companies are operating a more flexible resourcing model Limited company independent contractors Fixed term employees Outsourcing specific functions

“With recruitment costs being tightly reigned in, organisations are reducing their reliance on recruitment agencies, with more expecting to use new media/technology to recruit now (49%) compared to 2009 (31%)”

“CIPD”

Recruitment Practice Changes

Moving away from reliance on agencies towards Direct Recruitment Model

Dell EMEA Sourcing Hub in Cherrywood Cost effective to invest in internal resourcing

Social Media is becoming the most popular method of sourcing candidates and Linkedin is the most widely used tool.

Companies are operating a more flexible resourcing model Limited company independent contractors Fixed term employees Outsourcing specific functions

“With recruitment costs being tightly reigned in, organisations are reducing their reliance on recruitment agencies, with more expecting to use new media/technology to recruit now (50%) compared to 2009 (30%)” - CIPD

Page 15: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Evolution of Sourcing Candidates

From To

Employee Referrals

Career Fairs: University Career Fairs & Industry Career Expo’s

www.dell.ie/careers

Social Media has brought about a fundamental change in the channels in which we communicate.

It gives employers and prospective candidates another avenue to connect, network and scope out potential employment opportunities.

It allows organisations to target specific candidate pools, with defined skillsets, which in turn can save time and resources.

No longer about “should I use social networks”; now you can’t afford NOT to use social networks.

Dell has recently appointed a Social Media Advisor for Recruitment in each of it’s major regions

Social Media

Page 16: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Quarterly Strategy Forum

Dell Direct Recruitment Model

Recruiting passive candidates is the leading strategy for competing against other employers

Referrals, direct sourcing and social networks are the top rated external sources for quality candidates.

@ Dell - Social Media65% of recruitment is now done through social media platforms including LinkedIn, Facebook and Twitter

40% increase of social media hires YoY

LinkedIn helped attract almost 1000 new hires. 150,000 followers – Dell globally

Investing $1.6 million in LinkedIn globally

Employee ReferralsMore than 26,000 applicants referred by team members last year (+13% YoY)

Page 17: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Global Marketing

LinkedIn is… Intuitive and easy to use Employers target professionals

Excellent search capability

120+ million members in 200+ countries – 6m new members per month

Linkedin is the No. 1 direct sourcing tool for Dell recruiters in Ireland

89% of companies hiring in 2011 use social networks for recruiting, of this group 87% use LinkedIn

55% of hiring companies plan to invest more in social recruiting; only 17% will spend more on job boards and 31% will even spend less on job boards

Ireland has the 2nd

highest

penetration of

Linkedin members

in the world

Page 18: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources18

LinkedIn Profile – Michael Dell

Page 19: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Facebook

Fastest growing online site of all time

Currently over 800m members - (huge potential for recruitment)

Individuals expect companies to have a presence on social media sites such as Facebook

Dell has 3 Regional Careers Pages – Americas, EMEA & APJ

Two way street - use the pages to post jobs, interact with followers, push out relevant information

54% of jobseekers are more likely to apply for a job at a company after becoming a fan or following the company on social media

Page 20: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

40% of companies use all three top

networks – LinkedIn, Facebook and Twitter

Twitter processing 230m tweets a day, this

has increased by over 100% since the

beginning of 2011

100m active profiles with an expected

increase of 26m by year end

83% European Companies have a Twitter

account

Dell is investing resources to tap into this

huge database of potential candidates:

@CareersAtDell and @Delljobs

Page 21: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

CV – Key Features

• .Clear contact details - email address and mobile phone number

Skills summary - 6 to 7 lines of a synopsis of your career to date

Career History - in chronological order including employer, job title, dates of employment

Education History/Qualifications - in chronological order only including professional or relevant qualifications

Interests - limit to 4 max with at least one related to career

Tailor your CV for each job application to reflect the requirements of the particular job

Page 22: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

CV – Do’s & Don’ts

Triple check spelling, grammar and punctuation

Ask someone to proof read

Study the job specification when editing your CV

Sell yourself Use bullet points

Be cognizant of use of appropriate verbs (.ie managed, lead, created, maintained, etc)

Use decorative fonts or pictures

Include Junior and Leaving Cert results

Use company specific acronyms

Include long wordy sentences

Don’t leave unexplained gaps (ie. travelling, personal assignments, etc)

DON’TDO

Page 23: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Quarterly Strategy Forum

Choose the Correct Event Select event appropriate to your business

Target People and Identify Opportunities Individuals Open groups Closed groups

Approach Eye contact, smile, Introduction, Handshake

Ask Open Questions Begin asking neutral questions, Don’t sell

Follow Up

NetworkingNetworking A powerful way of building professional

relationships - process of actively fostering contacts and creating mutually beneficial ways to collect and distribute information.

Internal Network is critically important, most leadership and promotion decisions require buy in of a number of stakeholders.

How to Network

Identify potential sources for your network: 1x1’s, social events, networking events, professional development groups, seminars, business associates, customers

Develop a plan:Clear: Know what you want, define your needsConcise: Simple and easy to understandEngage: Handshake, mannerisms, eye contactRelatable: Stay conversant

Page 24: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Quarterly Strategy Forum

Heading in the rightDirection

Create comprehensive Linkedin profile, keep it up to date and connect with recruiters in your preferred companies

Review and tailor your CV

Network through business networking groups, social media groups, university alumni and ex-colleagues

Set up meetings with a well researched select number of Recruitment Agencies

Subscribe to industry specific Publications

Page 25: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Talent Management –

How relevant are you?

Page 26: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Excel

Execu

teEn

gag

e

INCLUSIVEThink globally, value diversity, collaborate and consider the impact

DECIDEBe courageous, contribute, provide/solicit input, take action  SIMPLIFYFocus on what matters most, keep things streamlined and effective

CUSTOMER FIRSTAct with the customer in mind

PERSONAL EFFECTIVENESSListen, take ownership, be a role model, grow and learn ENGAGE OTHERSProvide direction, development and inspiration

DRIVE STRATEGYKnow the business, look ahead, plan for the future INNOVATEBe creative, take smart risks, continuously improve

Integrity & Ethics

Intellectual Capacity

Drive for Results

Adaptable

Tic

kets

to E

ntr

y

Dell Leadership Competencies

26

Page 27: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Page 28: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Finance Development Program

Dell’s two-year Finance Development Program gives entry-level undergraduates an opportunity to launch their Finance careers.

Program consists of four different six-month global finance rotational assignments and a significant academic focus to build solid finance and business skills

Year 1 in Bratislava, Slovakia and Year 2 in any EMEA Dell Finance Campus.

Development Benefits:Networking and exposure to executive leadership and pairing with seasoned mentors

Development sessions and workshops

Robust performance feedback and career Development planning

Page 29: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Finance Rotation Program

3 Year Process Participant Benefits Org. Benefits

• Primarily On the Job• Breadth of finance

experience• 3 – 12 month rotations• VP and Director mentor• Broad and deep

networking opportunities

• Supplemented development/training offerings

• Enhanced Skill portfolio development

• Technical skill learnings and opportunities to improve/design

• Gain broad experiences in a short period of time

• Builds a strong executive, advocacy network for future positions and advancement

• Builds a stronger talent Pipeline for future leaders

• Broad application understanding of Finance Tools

• Provides spokesmen for Finance brand both internally and externally

• Recruiting advantage for Finance

Page 30: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

Cost Locations and Roles in Dell, EMEA

Low-Cost

LocationBratislava

Casablanca

RolesGlobal ReportingAccounts Payable

T&E

Mid-Cost

LocationLimerickGlasgow

RolesStatutory Accountant

Business Control Manager

Corporate Governance Global Senior Manager

High-Cost

LocationBracknell, London

Amsterdam

Executive Roles

Page 31: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources

A series of Panel Interviews held with Leaders

Candidates asked series of questions on Individual Development Panel and Dell Leadership Competencies

Customised development feedback report that can be used in conjunction with other data sources to craft/update a focused development plan

Feedback available to management chain and HR in order to drive developmental discussions

Benefits of Development Panels:

• Creates awareness of strengths and development areas• Provides visibility to and feedback from broad group of senior leaders• Provides feedback and tips on what to Stop, Start & Continue• Builds expertise in behavioural interviewing skills• Provides forum for Leaders to discuss talent and plan developmental

moves

Finance Development Panels

Page 32: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Human Resources32 Dell Confidential

Leadership is about deciding to...

Take ACTION

Lead for IMPACT vs. just making an impression

Have real INFLUENCE with your teams to be someone that others want to follow

Recognize that influence comes from CREDIBILITY, credibility leads to influence.

Page 33: Talent Management – Keeping yourself relevant in a changing environment ! Fiona McCarthy – Exec HR Director- Global Business Partner Mairead Murphy – TA

Thank you