talk at km brasil: people 2.0: working in a 2.0 world

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People 2.0: Working in a 2.0 World - a keynote talk at KM Brasil 2008, Sao Paulo, 28th August 2008.

TRANSCRIPT

  • 1. People 2.0 Working in a 2.0 World August 2008 KM Brasil
  • 2. Begin with the end in mind
    • A brief history of KM
    • The impact of social tools and Web 2.0 on KM
    • KM 2.0: KM goes Social
    • World 2.0, People 2.0
  • 3. Two early forms of KM Techno-centric KM People-centric KM
  • 4. Techno-centric KM
    • Corporate KM
    • Birth 1995 (Lotus Notes 1989)
    • Internet, Intranets, Office, E-mail
    • The management of unstructured information
    • Database and search centric
    • For many organizations what KM is about!
  • 5. People-centric KM
    • Pioneers
      • BP (Chris Collison, Geoff Parcell)
      • Buckman Labs (Bob Buckman)
    • Personal Knowledge Management (PKM)
    • People Centred Knowledge Management (PCKM)
    • Soft tools e.g. Cops, After Action Reviews
  • 6. People-centric KM Tools
    • Communities of Practice
    • Storytelling and narrative
    • After action reviews
    • Peer assists
    • Retrospects
    • Knowledge Cafes
    • Open Space
    • Appreciative Inquiry
  • 7. KM Today
    • Both forms of KM practiced
    • KC UK
      • Collaboration
      • Content
    • Over-hyped, underperformed
    • Is KM dead?
    • KM changing/evolving
    • Not driven by the traditional KM community
  • 8. The Disruptor
    • Social Tools
    • Quietly evolving on the web
    • Roots not in KM
    • Social Tool thought leaders and even KM advocates avoid the label!
  • 9. Social Tools
    • What are social tools for?
      • Finding and connecting with people
      • Building communities
      • Sharing knowledge
      • Informal learning
    • They are personal/social KM tools!
  • 10. Social Tools
    • Weblogs
    • Wikis
    • Social book marking & tagging
    • Social Networking Communities
    • Instant Messaging/Presence
    • RSS Feed Readers
    • Micro-blogging
    • Podcasts, videocasts
    • Mashups
    • Blogger
    • Technorati
    • MediaWiki
    • LinkedIn, Facebook
    • Delicious
    • Google Reader, Bloglines
    • Skype
    • Flickr
    • YouTube, Google Video
    • Twitter
    • Odeo
    • Slideshare
    • iPod
    • Creative Commons
  • 11. The Conversation The art of listening, learning and sharing
  • 12. Web 2.0
    • The social web
    • The participatory web
    • Built around social tools
    • Evolved, emerged
    • Not planned
    • Not IBM or Microsoft
    • Open protocols
    • Low cost
  • 13. Enterprise 2.0
    • Taking Web 2.0 into the organization
    • Weblogs and Wikis
    • IBM and Microsoft now in the game
    • And more
  • 14. So what does this mean for KM?
  • 15. KM 1.0
    • The old traditional, corporate, techno-centric command and control form of KM
  • 16. KM 2.0
    • Take
      • People-centric KM, PKM
        • CoPs, AARs, KCafes,
      • Social Computing
        • Weblogs, Wikis,
    • To create
      • A new form of KM
      • KM 2.0 or Social KM
  • 17. Social KM
    • Corporate
    • Top down
    • Centralised
    • Command & Control
    • Monolithic systems
    • Explicit Knowledge
    • Personal
    • Bottom up
    • Decentralised
    • Distributed
    • Ecosystems
    • Tacit Knowledge
    KM 1.0 KM 2.0
  • 18. KM Tool Comparison
    • Taxonomies
    • People Finders
    • Databases
    • E-mail
    • Newsletters
    • Discussion Forums
    • Social Tagging
    • Social Networking
    • Blogs & Wikis
    • Instant Messaging
    • RSS Feeds & Readers
    • Blogs
    KM 1.0 KM 2.0
  • 19. Social KM Stories Best Practices Improved decision making & innovation Efficiency and productivity Work is open and transparent Work is behind closed doors KM 2.0 KM 1.0 Knowledge is naturally captured as part of ones work Knowledge is captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work
  • 20. Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st person Professional voice, 3 rd person Rich stories, audio and video Context stripped Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail
  • 21. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriatemembers of communities about things these communities are passionate about. Dave Pollard A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter and getting smarter faster than most companies. The Cluetrain Manifesto
  • 22. KM is Social
  • 23. Everything 2.0 Web 2.0 technologies and thinking is changing everything!
  • 24. Everything 2.0
    • Web 2.0
    • Enterprise 2.0
    • KM 2.0
    • Library 2.0
    • Management 2.0
    • Project Management 2.0
    • Education 2.0
    • Warfare 2.0
    • Politics 2.0
    • Manager 2.0
    • People 2.0
    • World 2.0
    Credit: Hugh MacLeod, gapingvoid Participation Conversation
  • 25. People 2.0 People working in a 2.0 world
  • 26. WE are healthy, educated and well travelled This has happened over the last 50 years.
  • 27. WE have ungated access to what is going on in the world The web & personal publishing such as blogs & YouTube has enabled this.
  • 28. WE have a voice WE can influence things WE are participants WE wish to make a difference Social tools enable this.
  • 29. WE can no longer be lied to As students, employees, consumers or citizens, we can talk openly to each other. There are whistle blowing sites.