talktalk business symposium - getting more from your network with voice

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THE RISE OF BUSINESS GRADE BRITAIN GETTING MORE FROM YOUR NETWORK WITH VOICE JON NOWELL HEAD OF VOICE SERVICES

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Page 1: TalkTalk Business Symposium - Getting more from your network with voice

THE RISE OF BUSINESS GRADE BRITAIN

GETTING MORE FROM YOUR NETWORK WITH VOICEJON NOWELLHEAD OF VOICE SERVICES

Page 2: TalkTalk Business Symposium - Getting more from your network with voice

SO WHAT IS GETTING MORE OUT OFYOUR NETWORK FOR VOICE?

Page 3: TalkTalk Business Symposium - Getting more from your network with voice

The primary VoIP protocol that enables a session or connection to be made between two end points on a network

SIP DEFINITIONS

SIP (SESSION INITIATION PROTOCOL)

A service delivering calls directly to the end user. Either as a SIP App on mobile phone/iPad or via a SIP enabled desk phone.

SIP TRUNKING

A service delivering multiple SIP Trunks to a PBX

SIP SUBSCRIBER (HOSTED TELEPHONY)

Page 4: TalkTalk Business Symposium - Getting more from your network with voice

How many of you use VOIP\IPT on the LAN for your Telephony?

STRAW POLL

Page 5: TalkTalk Business Symposium - Getting more from your network with voice

How many of you then convert this to TDM via ISDN30’s for onward

call delivery?

STRAW POLL

Page 6: TalkTalk Business Symposium - Getting more from your network with voice

How many of you then convert this to TDM via ISDN30’s for onward

call delivery?

STRAW POLL

Page 7: TalkTalk Business Symposium - Getting more from your network with voice

What are the barriers to adopting SIP Trunking within

your organisations?

GROUP DISCUSSION

Page 8: TalkTalk Business Symposium - Getting more from your network with voice

• Cost• Security• Available bandwidth• Solutions availability• Service Level Agreement• PBX Support • Implementation pain

THE SEVEN BARRIERS TO SIP

Page 9: TalkTalk Business Symposium - Getting more from your network with voice

• Cost reduction, phone system upgrade & network rationalisation drivers are leading adoption

• SIP Market is growing by 17% PA• ISDN Market is shrinking by 8% PA• UK B2B voice market is 9% SIP vs 38% in US.

Source: Illume SIP Trunking Market report 2013

THE YEAR OF THE SIP TRUNK?

Page 10: TalkTalk Business Symposium - Getting more from your network with voice

• The TalkTalk Network switches 5M minutes of calls an hour - 3B minutes per month.

• The TT network uses SIP to deliver service to over 4M customers

• We have capacity for 1M SIP Channels today.

• We will increase our network capacity by between 50-100 times over the next 5-10 years.

VOICE CAPABILITY

Page 11: TalkTalk Business Symposium - Getting more from your network with voice

• Consolidates ISDN30 estate• Turnkey solution• Multi layer Security as standard• Carrier class SIP Trunks• Scalable & Flexible

VOICE OVER ETHERNET

Page 12: TalkTalk Business Symposium - Getting more from your network with voice

• Business-grade voice service built on EFM• Available from unbundled exchanges, 93% UK coverage• SIP benefits with ISDN30 presentation 12-50 Channels• High availability –N+1 • Numbering – New or imported

IP-ISDN30

Page 13: TalkTalk Business Symposium - Getting more from your network with voice

• Dedicated instance per customer • Resilient architecture• Guaranteed voice quality delivered over MPLS • Upgrades & flexibility as standard• Subscription model

HOSTED TELEPHONY

Page 14: TalkTalk Business Symposium - Getting more from your network with voice

2,700 ISDN30 channels over 90 bearers migrated to 2,900 channels with auto fail-over

CASE STUDIES

MONEY IN THE BANK

SAVED

46%ON LINE RENTAL

Customer demand doubled calls on Grand National day - exceeding 10,000 calls in one 15-minute period. Capacity planning & Call Admission Control ensured no calls abandoned

AT THE RACES

GAMECHANGER

FOR BUSINESSPERFORMANCE

Page 15: TalkTalk Business Symposium - Getting more from your network with voice

Calls & Lines (TDM voice)

B’band- MPF &

SMPF

IPVPN(off-net)

Ethernet & EFM EoFTTC

2nd Gen IPVPN

SIP trunks

Mobile SIP apps & Hosted Telephony

SFBB

2005 2010 2013 2014 2015

FTTP

SIP call control

•Converged Access circuits

•Converged SLA, supplier & Management interfaces

•Multi tier security architecture

•Flexible scalable capacity for SIP trunks & Call volumes.

•Self serve network with real time changes & network management.

PRODUCT EVOLUTIONCONVERGENCE ON EVERY LEVEL

Page 16: TalkTalk Business Symposium - Getting more from your network with voice

THANK YOU