taming your private cloud: a survival guide for hybrid it ops

Taming Your Private Cloud: A Survival Guide for Hybrid IT Ops

November 13, 2013

Kent EricksonSr. Product Manager, Zenoss

Deepak Kanwar Marketing Strategist, Zenoss

2

Webinar Logistics

• All lines are in listen-only mode

• We will answer questions throughout and at the end, so please post questions early and often

• Link to webcast recording will be emailed shortly after the show

• Stay in touch- Twitter @zenoss

- FB https://www.facebook.com/Zenoss

- Google+ https://plus.google.com/u/0/+zenoss/posts

© 2013 All rights reserved.

https://www.facebook.com/Zenoss


https://plus.google.com/u/0/+zenoss/posts

https://plus.google.com/u/0/+zenoss/posts


3

Agenda

Why Private Clouds & Hybrid IT are inevitable

Top 3 challenges when bringing in a Private Cloud

5 steps must you take now, to prepare for the transformation

ServiceNow, Chef & Zenoss working together

Q&A

4

Zenoss at a Glance

Cool Vendor inIT Operations 2010

Best Monitoring Toolfor the Cloud

• Transforming IT Operations• Founders lived the pain of legacy platforms at pioneering cloud providers• New approach to both technology and business

• Leading Commercial Open Source Player in Category• Large Global Footprint: 2.4M Downloads, 35K Organizations, 175 Countries• Large Active Community: 105K Members• Rapid Innovation & Lower Costs

• Fastest Growing Enterprise Management Software Company• 2010, 2011,2012 Inc 500• 2011 #22 2012 #55 on Deloitte Fast 500• Growth across key segments: Enterprise, Web, Federal, SMB, Service

Provider

• Most Widely Adopted Cloud Management Console• Largest install-base of any cloud-capable management product in the market• Unifies physical, virtual & cloud monitoring• Enables public, private and hybrid cloud scenarios

• Strong Business & Team• Rapid growth with new customer acquisition and retention• Annapolis, MD & Austin, TX & San Jose, CA


IT is viewed as a Key Differentiator

6

Three Key Stakeholders are Driving the Adoption

How came I get the same infrastructure from AWS at half the

cost?

I am not waiting 3 weeks for you. I want my server today, I am going to Hosting.com

My budgets are shrinking, my

responsibilities are increasing. I need an

alternativeCFO

Business Owner

CIO


7

Poll

• What does Hybrid IT mean to you? (please pick all the apply)• Mix of Legacy and Private Clouds

• Mix of Legacy and Public Clouds

• Mix of Legacy, Private and Public Clouds

• All the above

Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013

“What best describes your IT environment?”

A mix of mainframe and distributed systems

Mostly distributed, on premise with a mix of operating systems

Mostly distributed operating systems with private cloud

Mostly distributed operating systems with public cloud

Mostly distributed a mix of operating systems with hybrid (public and private) cloud

36%

24%

22%

3%

17%

Base: 157 North American IT decision makers

Hybrid IT is already a reality

© 2013 Forrester Research, Inc. Reproduction Prohibited 9

“By your best estimates, how many of the following environmental components are monitored in your organization today?”



Servers (physical and virtual)

200 or less

501-1000

2001-5000

10001-20000

Don’t Know

32%17%

10%10%

13%6%

1%5%4%

Network components (routers, switches etc)

200 or less

501-1000

2001-5000

10001-20000

Don’t Know

25%18%17%

10%6%6%

3%5%

9%

Applications (web apps, server/client)

10 or less

11-20

21-40

41-80

81-160

161-300

301 or more

Don’t Know

10%

11%

11%

17%

10%

11%

21%

7%

Physical locations / sites

1

2-4

5-7

8-10

11 or more

6%

21%

19%

10%

43%

Storage components (SANs, NAS etc.)

20 or less

21-50

51-100

101-200

201-500

501-1000

1001 or more

Don’t Know

20%

14%

14%

11%

10%

6%

13%

12%

For IT Ops – More Complexity!!

10

Private Clouds – Top 3 Challenges


“How do you compare with Public Clouds?”

• Request Approvals• Self Service Provisioning• Standard Services

How do I know what is going on?

• Who is using my infrastructure?• What is being run on it?• How do my IT Ops know when something changes?

What if something breaks?

• What services are affected?• What is causing it?• What is the impact of the outage?

11

Poll

• What Private Cloud platform have you deployed or

planning on deploying? • Openstack

• Cloudstack

• Vmware

• Other

• Not planning on deploying a Private Cloud

PREPARING FOR TRANSFORMATION 5 STEPS


13

Manage Expectations

• CFO

• “Hybrid IT operations will be cheaper and as reliable as

our traditional datacenter”

- 33% found implementation/transition/integration costs too high1

- 31% integration with existing infrastructure is challenging1

• CIO

• “This is a no brainer, I already have the right skills in

house”

- Need for cross discipline experts who can work with multitude of skills

- Need for retraining existing staff – include costs associated with that

- Loss of control especially for Public Cloud1 “The Cloud Takes Shape: Global Cloud Survey,” KPMG, February 2013

1


14

Manage Expectations

• Business/Service Owners• “This should be identical to a public cloud

service, no controls, rapid engagement/disengagement”

- Actively seek their buy-in for Hybrid IT operations

- Encourage Self-service options

- Clearly outline what your policies are – and why those policies are in place

1


15

Shift to Service Paradigm

Streamline Hybrid IT Operations• Service Catalogs

• Self-service provisioning

• Self service troubleshooting

2


16

Putting it in Action

Service Request

Orchestration

Provisioning & customization

Service Provisioned

Device management

Service management

DEMO



18

Realign Operations to be Service-Centric

• Eliminate silos • 40 % of respondents ranked “each technology

group is siloed and has difficulty cooperating” as the number one organizational challenge to service delivery.

• 60 % of respondents said it took six or more people to resolve an availability/performance issue.

• Unify your tools• 69% of organizations indicated that they had 10 or

more monitoring tools in their environment

• 10% had 50 or more!



3

19

Have to shorten the Mean Time to Know


Once Root Cause is determined, resolution moves quickly

MTTK: Mean Time To Know, time required to determine the root cause of an issue




20

Demo

Service Request

Orchestration

Service Provisioned

Device management

Service management

Automated Ticketing

Incident Management


21

Adapt Processes While Preserving Workflow Integrity

• Make standard IT processes and workflows more “cloud aware”

• Incident Management

• Capacity Management.

• Prepare to accommodate more clouds

• Driven by Mergers and acquisitions

• Specialized needs and capabilities of various clouds

• Cost effectiveness

4


22

Measure your success• Financial Impact

• Improved time to delivery

• Improved operational efficiency

• Agility to Respond • Speed at which services can be rolled out

• Private cloud, vs. traditional infrastructure

• Reliability of your service

• SLAs• Compliance with SLAs

• Should be at least similar to existing SLAs

• Incident Resolution

• MTTR

5

23

Know how your services are performing


24

The New Face of IT

Virtualized pool

Legacy Infrastructure

Converged Infrastructure

Private Cloud

Private Cloud

Public Cloud

Public Cloud


25

Zenoss Service Dynamics – Unified Monitoring

Resource Manager

Impact Analytics

ZenPacks•Bring extensibility to Zenoss platform

•Add capability without rip & replace

Resource Manager• Unified full-stack monitoring• Topology modeling and

visualization• Large scale event

processing• Multi-instance event

aggregation

Impact• Real time service

dependency mapping and impact analysis

• Automated root cause analysis

Analytics• Service Level Reporting

from a Single Dashboard. • Trends & Patterns to help

Root Cause Analysis• Input for Capacity planning

& infrastructure optimization

ZenPacks


26

Summary

• Private clouds & Hybrid IT are here to stay and they bring their own set of challenges

• Transformation will not be automatic, you must prepare for the transition

• ServiceNow, Chef and Zenoss help you accomplish your goals – faster service delivery, better tracking of IT assets and more uptime

27

Q&A

For more information:

www.zenoss.com | blog.zenoss.com

[email protected]

toll-free +1-888-936-6770

http://www.zenoss.com/

http://blog.zenoss.com/

mailto:[email protected]

https://twitter.com/zenoss

https://plus.google.com/b/106815118551155465525/+zenoss/posts

http://www.linkedin.com/company/zenoss-inc.


Thank You

taming your private cloud: a survival guide for hybrid it ops

Technology

private clouds hybrid

hybrid public

mix of legacy

private cloudmostly

private cloud17

public clouds

virtual cloud monitoring

distributed operating