tanya prez on social media and citizen engagement
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1COURAGE CURIOSITY SERVICE ACCOUNTABILITY PASSION TEAMWORK
Citizen Engagement:A New Approach
By fabogis50 on Flickr
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Today’s Topic
• Citizen Engagement – What Do We Mean• Why the Emphasis Now• Inspiration• Examples Around Us• Examples Among Us• Challenges• Help
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What is Citizen Engagement?
Government and the public must engage in real dialogue to work through issues and collectively create solutions
Public engagement is a new way of thinking about how governments, stakeholders, communities and ordinary citizens can work together to find solutions to complex problems. (Public Policy Forum)
Move from one-time conversation to ongoing dialogue
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Conventional
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Photo by hdtpcar on Flickr
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Unconventional
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Demographic shifts
Increased service needs & complexity
Public expects different service delivery
Economic climate
Technology
Why Now?
7COURAGE CURIOSITY SERVICE ACCOUNTABILITY PASSION TEAMWORK
Demographic ShiftsThe Projected Size of the BC Public Service by 2016
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By 2015, 45% of BCPS managers and 35% of bargaining unit employees will be retired
Today, less than 7% of the BCPS workforce is under the age of 30
By that same time, BC’s population is expected to be 15% larger than today
Demographic Shifts
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Challenges
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Changing Customer Expectations
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Economy
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Technology Timing
• It extends our reach - time and space
• Audience is there - people are talking
• Tools are available
• We can tell stories that spread
• We can aggregate, sort and search input and information
• We can build community
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Do we have options?
• Work differently – modern operations, infrastructure and process
• Leverage productivity outside government
• Help communities self organize to solve problems - with reduced or no government involvement
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Its Happening Around Us
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Inspire
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Change Service Delivery
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Community Builds Solutions
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Community Builds Solutions
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Encourage Open Data
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Provide Open Data
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Direct Access
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Policy Development
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Direct Input
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Direct Input
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Thirst For More
• Intergovernmental Solutions - http://bit.ly/14ySVg
• OECD - http://bit.ly/L0YGq
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Its Happening Among Us
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By Blossomic on Flickr
Collaboration Platform
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Group Writing/Editing
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Online Services
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Open Data
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Telling Stories
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Challenges• Digital divide still exists – access and skills• Policy
• Privacy• Data and records management• Intellectual Property
• Culture and process• $$$$• Employee skill set to respond• Adaptability
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Do Change Opportunities Exist?
Reduce missed medical appointments with
automatic text or voice reminders
School, child care, care home space information is
available on demand
An “at risk” youth sends text messages or tweets their needs and
status to their key community resource
To find shelter for their clients, social workers can see the number of open beds in a
drop-in centre
Citizens can contact government employees easily and receive quick
and personal responses
People post details about BC Parks or highways, providing other citizens with details on hiking, weather conditions,
access points
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We are...
The Future of Work Initiative
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How Can We Help?
• Eliminate policy barriers, provide guidance
• Model change• Help brainstorm ideas• Connect to central resources• Profile success• Fact finding• Gain internal support
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COURAGE CURIOSITY SERVICE ACCOUNTABILITY PASSION TEAMWORK
David Wrate - [email protected] Twynstra – [email protected]
Citizen Engagement TeamWorkforce Planning and Leadership SecretariatMinistry of Citizen Services
Contacts