tarini hospitality developed by davar infotech

TARINI Hospitality Services

Hospitality & Cuisine Management

Best In Hospitality…Wellness…Services

We do it all

Redefining Hospitality Services

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Contents

Company Profile Area of Business Clientele USP Employee Philosophy Health & Safety Statutory Compliances Contact us

Redefining Hospitality Services Developed By Davar infotech

http://davarinfotech.com/



We are THS(Hospitalty & Cuisine Management)

When a strong desire to Redefine Hospitality engulfed a group of dedicated experts & the professionals at their best and when their collective vision & objective too was clearly defined as –

Concentrate on what we do bestEndeavor to be the very best

Develop a strong -coordinated teamEnsure customer ecstasy and enhance lives of our employees

THS was established.

In 2010 THS evolved and since then grown, as its today, marking presence in several States of India. Thanks to the vigorous and intense follow-up of the Company objective by the Management,THS has since been on the forefront of providing food,housekeeping, laundry, and linen and plant management services. Additionally, the company has expanded its line of services to include Total Facility Management. THS has established itself as a leader in providing its clients with a cost effective and value added service. THS’s passion to explore & grow is intense.

The THS is an ISO 9001:2000 Certified company that is geared to ensure our organization consistently meets and exceeds our customers’ requirements. The company’s

formidable growth is testimony to the effective principles on which the company was founded.

Fundamentally, we believe that by creating the right spirit, we would attract ambitious and dedicated people who would eventually form the core of a strong company. We have tried

to live by the accepted vision & objectives.

Developed By Davar infotech Redefining Hospitality

Services

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The key to our client retention rate has been our ability to source the best staff in the industry. After we select our employees, we put them through hands-on training on the skills / methodology required to achieve excellence in complete facility management / house-keeping / cleaning-sanitizing / catering to ensure customer ecstasy. The training program also ensures advancing service management as a philosophy, a theory and a procedure for decision making and problem solving within the broader context of service industries. Managing a hospitality establishment requires the synthesis of several activities that are all focused at achieving one common goal: Total Customer Satisfaction. And this is the precursor to ultimately Ensuring Customer Ecstasy.

Our focus has always been in creating staff that specializes not just in specific areas but are also capable of multi-tasking so as to achieve the common goal and nullify dependency. We ensure that all staff undergoes on the job training that is constantly reinforced by putting them through refresher training and cross training on various work attributes. Supervisors at the sites are informed about new developments and trained to use newly developed equipments & chemicals. They are entrusted with adequate support and supervision to train old and new employees. Induction Training familiarizes employees with the company and its objectives. Regular informal meetings improve communications and motivational levels. Finally we reward honesty, loyalty and creativity that lead to an improvement in employees motivation and delight.

Developed By Davar infotech





Atithi Devo Bhavah

We Aim To redefine Hospitality & Facility management services through the concept of Atithi Devo Bhavah befitting the highest standards of professional management” thus Ensuring Complete Customer Ecstasy

Respect has always been an integral part of the India soul. Literally, this phrase means ‘a guest is just like God’! Atithi Devo Bhavah is also an integral program that aims at sensitizing all members of the THS to this phrase – ‘our guest is blessed, our guest is God’. We must treat our guests with the respect and hospitality they deserve and ensure that they enjoy Hygiene & Cleanliness, Conduct & Behavior, Integrity & Honesty, and Safety & Security.

Developed By Davar infotech Redefining

Hospitality Services





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ATITHI DEVO BHAVAH

OUR GUEST IS GOD SAMVEDAM SHEETLA (Sensitization) :- Sensitization of ourselves

to understand the importance of each and every guest that we serve. It should be our privilege to take every opportunity that we get to make the guest feel wanted and loved . We should be enthusiastic to serve. We all feel great when a guest compliments us. This also helps us achieve high levels of job satisfaction.

PRASHIKSAN (Training & Moulding ):- We all need to uplift our staff and train them, understanding guest needs comes with experience but only if we are ready to learn. Skill training is an important aspect of motivating staff and this responsibility lies with all supervisory staff . Our growth lies in the hand of our people so we need to work on them all the time to bring them up to levels that we have learnt or expect.


USP

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PRERNA (motivation): – Motivation is an important tool to derive high levels of loyalty and quality. Money plays an important roll in every ones life but along with that we need to motivate our staff to climb up the ladder to grow in profile on the job and off the job. This has to be the Endeavour of all senior management to help them achieve higher goals in life.

PRAMANI KARAN (Certification ):- A pat on the back goes a long way in developing and motivating employees, recognition and appreciation is a must. We need to understand this at our levels the most since we need to certify good performance through incentive program and appreciation notes

PRATIPUSHTI (Feedback):– Feedback and prompt follow up on feedback is a must. guest comments should be taken seriously and should be monitored regularly so as to incorporate corrections and suggestions to further elevate guest satisfaction levels

SWAMITVA (ownership):– Ownership, we all are business heads and owners of respective regions, this personal attention is required for any business to grow, and growth sets the pace for all.


USP

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Services we offer to our Clients

Peace Of Mind So that you can concentrate on your core business activities Hygienic Work Environment A clean and healthy environment which helps to motivate each team worker to

give his best. Caretaker To Your Investments It will be our responsibility to maintain the efforts that you have put in creating a

beautiful work space, not to mention the financial investment…. Value Addition By the proper upkeep and maintenance of your office space we add life to your

property


USP

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Customer Satisfaction Program

THS will implement a comprehensive Customer Satisfaction Program for all facilities being serviced. The program will include measurement performance indicators, goals and measures and will focus on achieving high standards of satisfaction at every facility. A survey would be conducted regularly to gauge customer reaction.

In delivering these services THS will liaise closely with other departments such as Property, Security, Technical, (IT) Services, etc., to have a streamlined flow of services.


USP

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Very high Human values Performance bonus Additional benefits by training and educating the staff with formal & Periodic

training Refresher course Personality development Soft skills & Hard skills Smart 1, Smart 2, Smart3 Dedicated Training Manager Negotiate with banks to get VIP status so our employees can get better interest

rates National level negotiation for mediclaim, accident policy, Reward for higher education and updating technical knowledge


Employee Philosophy


HSE policy Training staff in HSE Group medical insurance Audit body for staff safety and welfare Secured accommodation setup for ladies working with us

Health & Safety


Our core competencies are in managing -

Housekeeping Services Guest House Management

Plant Management Ancillary Services Soft Maintenance

Conferences & Training Centers Laundry Services

Club Management Building Complex (Facility) Management

Food Services Security Services


Guest Houses THS maintains and manages

approximately 450 guest rooms across the country making us one of the largest service providers in this segment in India.

Our services include the daily upkeep of the guesthouse premises, provide guest amenities, all meals, laundry services, organizing celebrations, check in and checkout services and liasoning with company’s administration.


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OfficesFactory / Warehouse Work StationsLoad OfficesHi-Tech Control RoomsResearch Centers

Our services for Offices & Factory Sites include thorough

cleaning of Conference & Training CentersSenior Management Office BlocksCanteensTownship Hospital Mechanized Road CleaningTownship Laundry ServicesApartment & Row-house

Complexes


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Facility Management : Upkeep and Maintenance

THS is committed to improving the quality of our clients’ lifestyle by providing several supportive services and facilities that go on to make the bigger picture sharper !Our services provide clients with the comforts that they are accustomed to – but without the bother of managing any day to day operations !

THS provides security services, soft maintenance like electrical, plumbing and civil jobs, pest control services, office support services like courier, print room services, administrative and reception services and horticulture as well .


With our extensive knowledge and expertise we help companies run there transit accommodation as well as their guest houses professionally. Our staff takes great interest in making your stay comfortable and relaxing, adding a personal touch to the services.

RAISING THE QUALITY AND EFFICIENCY OF A COMPANY GUEST HOUSE IS SOMETHING THAT

COMES NATURALLY TO OUR TEAM

All this is backed up by a team of efficient professionals who go out of their way to ensure every comfort is provided to the guests who are away from their homes


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THS provides a focused housekeeping programmed that will increase your efficiencies through its scheduling, tracking and reporting capabilities.

Focused Housekeeping Programme

THS also offers a specialized programme of deep cleaning, disinfecting and sanitization called ‘Home Care’ for homes and small offices.

This wellness service uses eco-friendly cleaning ingredients.


Vision & Mission Statement

A dynamic GLOBAL HOSPITALITY company.

Creating a team of young ,energetic, PASSIONATE and committed work force

Creating a basket of Happy and loyal customers

Mission is to redefine hospitality services through the concept of Atithi Devo Bhavah


Professionalism.THS IntegrityWide ExperienceFlexible, Responsive & Proactive managementCompetitive purchasing for best price to customersCaretaker of your investment & propertyValue addition servicesFinancially soundTrained & Uniformed staffInnovative yet cost conscious

Business Attributes


Catering services

Wide Array Of Palates : THS caters to a range of sectors and

operations from urban areas to remote areas. Cater to a wide array of palates and demands.

Quality & HygieneThe highest quality of hygiene standards are maintained to ensure that food preparation and service meets the exacting requirements of all our guests.

Our kitchens offer several menus and cuisines that are tailor- made to meet varying demands – and the result … a finger licking experience follows

Services offered to our ClientsPeace Of Mind

So that you can concentrate on your core business activitiesHygienic Work EnvironmentA clean and healthy environment which helps to motivate each team worker to give his best.Caretaker To Your InvestmentsIt will be our responsibility to maintain the efforts that you have put in creating a beautiful work space, not to mention the financial investment…. Value AdditionBy the proper upkeep and maintenance of your office space we add life to your property



Some of our esteemed clients that we take pride in serving are –

Array Of clients


THS Operational StrengthRegular Training & Development Programs– Associates at the sites are informed about new

developments and trained to use newly developed equipments & chemicals.

– All staff undergoes on the job training that is constantly reinforced by putting them through refresher training and cross training on various work attributes.

– Trained and Fresh Associates guided to maintain the quality of services.

– Induction Training for familiarizing employees with the company and its objectives..

Quality Audits / Surprise Inspections.

Informal Communication with the staff.Multi Tasking Staff

– Our focus has always been in creating staff that specializes not just in specific areas but are also capable of multi-tasking so as to achieve the common goal and nullify dependency.


Training and Development

Significant investments are made to train our on site managers in Customer service, technical support, safety and leadership qualities.

Managers are equipped to provide training and recognition programs for department employees to heighten satisfactions and morale.


THS Hospitality & Cuisine Management

Total Team Strength : 450 approx.Financial Turnover : 25 Cr. per annumRegistrations & Statutory Shops & Establishment Reg.No.

ESIC No.PAN No.VAT No.ISOEPF NoService Tax No.Income Tax Clearance Certificate


OUR CLIENT & OFFICE

Corporate OfficeTARINI Hospitality

ServicesD/53,Ambika Nagar

Near Trimurti HallShaktinath,BharuchGujarat-392001

Chief Operating OfficerMobile No. - 7567048888

Hierarchy (Redefining Hospitality Services)Surjit MohapatraCompany Head

Dilip MandalFianance

Alok Jyoti BehuriaPurchase & Supply

Purchase & StoreExecutive

Saubhagya ChaurasiaAccounts Mgr.

Mahendra SinghAccounts Head

Nilesh MistryHr Head

Fransisco ColascoGM-Facilities

Regional manager

State manager

Area Manager

Unit Supervisors

Sachin Srivastav GM-Food/

Accommodations

Regional manager

State manager

Area Manager

Unit Supervisors

Chandramani HR/Admin/Audit

Richard ThomoshHr MGR

Recruitment

Officer

Payroll

Executive

Payroll Executive

Jay VermaAdministrativ

e Mgr.

Administrative

Executive

Offshore Operation Hierarchy Redefining Hospitality Services

RevenueWe have projected the margins to be 18 to 20 percent per project.

The projected margin again depends on the material cost & the manpower cost, as due to ups & down in the market, as its drastic.

Again we have to consider the competition in the biding scenario, that is, what rates we will be getting from the clients after negotiation. Will that keep up our margins in place.

We have to control the cost, by not hampering the project, but by controlling our lose ends.Last but not the least Money Saved is money earned.


Procurement & Logistic Support.We will be procuring Quality food provisions of local & international brands available in the market maintaining our standards.

All provisions of shelf life would be purchased well in advance & sufficient stocks stored prior to the supplies, Perishables Vegetables & Fruits would be procured fresh from the market, by placing advance orders to the vendors, to be supplied on the day of delivery.

Frozen Meats & Quick Frozen Vegetable will also be of the best quality of National & International Standards.

As we have an internal procurement Dept it to give us an edge, enabling ,

Logistic support. Presently we shall be outsourcing transport for the delivery of provisions to the designated Port for loading into the containers,All provisions will loaded into containers a sper requirements of chillers/containers.


Pricing & InvestmentsDue to stiff competition in the sector, we have to, many a times, compromise with the rates, but not so in the services, leading to the common mindset of lesser the price, inferior the quality of services, which could hamper the international standards maintained by them National companies expect more in returns at lesser rates, yet expectations in quality returns are of international standards.

Investments incurred to operate on these projects are expected to be at par with the P&L which are made in advance before giving our pricing quotes to the clients.

This evolves a lot of funds for operations on weekly basis involving procurements of provisions, transportation & all Logistic supports, as we avoid any direct investments in the clients facilities, such as galley equipments, cutlery, crockery, Linen, mattress, & Beddings.

If the above mentioned facilities are included as required by the client, we either add it in our pricing or ask the client to reimburse with cost + %.


Challenges

• Supply chain a problem sites spread across 26 cities in the country. Logistically difficult to control.30 major vendors, 85 regional vendors.

• Getting into contracts with major vendors Pan India headed by our CFO.

Attrition of staff which is almost 10 percentConstant training required on site

• Putting a system of appraisals where good performance of staff is rewarded.• January , incorporating bonus in the salary package so that staff gets more salary in

hand.

Staff salaries not on time since no bank account

• High level of attrition makes it difficult to have speedy opening of Bank accounts. The Frontline HR module tackles this issue by giving weekly data to Hr on new joinees. Still working on the solution.



Challenges

Frontline reporting system has been finalized and rolled out, need to focus more on implementation.

• Reports need to be coming in at every 15 days from all the units like client comments, daily monitoring food costs etc .

POS required for all cash counters, difficult to control all sites.• We have managed to convince IOCL/ONGC a major food business to incorporate the POS system and have started at Mumbai and Delhi.

Communication, language, filtration of information to last level.

• Frontline module has been rolled out where a regular information is transferred.• GMs by vertical so that there is more focus on each LOB.• More focus on individual LOBs so that thrust can be carried down to the end user.• Black boards are being rolled out on all sites so that communication at both levels happen eg : Budgets, P & Ls , daily targets.

• Redefining Hospitality Services

ChallengesSpiraling inflation and increase in food cost thereby stretching our margins.

• Monitoring food cost rigorously by incorporating POS & Audit on a daily basis.• New contracts are been taken, clients are very tight on prices with projects having not

more than 15 % L1margins.• PAN India contracts for grocery vendors.

Delayed payment cycle with 90 days receipt and 60 days payout 30 days payout salary, causing imbalance in cash flow.

• Concentrating on Food business where cash sales are high , thereby reducing the imbalance of receipts.

• Concentrating PAN India deals with multinational which pay with in 45 days.• 90 days payment cycle being negotiated with big vendors, at the same time

concentrating on new businesses where the MNCs pay within 45 days so as to reduce the DSOs.

• Concentrated efforts towards collections at all Levels.

Improvement in Middle of P & Ls.

• System of conference calls with designated ILF team has started.• Attempt to convert best practices from other countries. • Monitoring systems / excel formats to be used in conjunction with frontline modules.• Targeting 01Sept2014 for covering all Food unit with either POS or cash register for all

cash counters.• Monitoring of over time to control labor costs.• Adhering to contract. Reducing bench strength. Redefining Hospitality Services

THS(Hospitality & Cuisine Management) – INDIAOverview into the business of Facility Management

Always B+


FY08 Projection

We feel this is another avenue of business that we could develop.

Why ? Demand from clients for all services under one roof. Specialized services with a higher degree of skill & lesser competition. Higher margins. Longer term contracts. Increase base business by cross selling.


Having looked into some of our sites, we have actually seen that we are providing some of the Facility Services but with less amount of focus & specialization. By focusing on the same we can give client further value.

For example at IOCL/ONGC we could have our Corporate Engineer visiting & putting all the reporting formats (Preventive measures, Energy saving techniques, Corrective measures & so on) in place.

We could then showcase the same & approach a few of our current clients & pitch for such jobs.

From the client base we have, IOCL, OPaL, Gail India are some whom we could try & tap.

To take matters further we have managed to get a Request For Proposal from IOCL for their facilities in OVL,Delhi. We have been asked to quote for INTEGRATED FACILITY MANAGEMENT SERVICES.



We are eager to serve you. Please contact us :–

D/53,Ambika Nagar,Near Trimurti Hall,Shaktinath,Bharuch-392001 Tel:- 02642-265687

Fax: - 02642-264687 Mr. Surjit Mohapatra & Mr.Dilip Mandal

[email protected] & [email protected]

Branch Office -DelhiMr. Abdul HabibOperation ManagerA-652,Kabir BastiSabji MandiMalkaganjDelhi-110007Mob:-9971821791Emai:[email protected]

Contact us

mailto:[email protected]