tco reduction-service-improvement
DESCRIPTION
Presentation I used for a webinarTRANSCRIPT
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Webinar
April 4th, 2013
13.30-14.30 PM
Anne [email protected]
TCO Reduction and Service Improvement
ORSYP 2013
Klik op het pictogram als u een afbeelding wilt toevoegen
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Agenda
What is TCO 13.30 - 13.35 Components of TCO
What is a service 13.35 - 13.40 Cost components of a service
Capacity management 13.40 - 13.45 Processes
Sysload & Capacity Management 13.45 - 14.15 Best Practice
Demo and Questions 14.15 - 14.30
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TCO
Total of direct capital investment in hardware and software plus indirect costs of installation, training, repairs, downtime, technical support, and upgrading.
TCO = CAPEX + OPEX
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Agenda
What is TCO 13.30 - 13.35 Components of TCO
What is a service 13.35 - 13.40 Cost components of a service
Capacity management 13.40 - 13.45 Processes
Sysload & Capacity Management 13.45 - 14.15 Best Practice
Demo and Questions 14.15 - 14.30
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Service
A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific cost and risks.
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Agenda
What is TCO 13.30 - 13.35 Components of TCO
What is a service 13.35 - 13.40 Cost components of a service
Capacity management 13.40 - 13.45 Processes
Sysload & Capacity Management 13.45 - 14.15 Best Practice
Demo and Questions 14.15 - 14.30
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Capacity Management
The Process responsible for ensuring that the Capacity of IT Services and the IT Infrastructure is able to deliver agreed Service Level Targets in a Cost Effective and timely manner.
Capacity Management considers all Resources required to deliver the IT Service, and plans for short, medium and long-term Business Requirements.
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Agenda
What is TCO 13.30 - 13.35 Components of TCO
What is a service 13.35 - 13.40 Cost components of a service
Capacity management 13.40 - 13.45 Processes
Sysload & Capacity Management 13.45 - 14.15 Best Practice
Demo and Questions 14.15 - 14.30
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Capacity Management & Sysload
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No Centralized Data Base to License and Manage
Unique Technology / Architecture
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Total CPU > 90%
Waiting Threads > 2
IF
The Processoris saturated -Alert generatedand saturation level is tracked
ANDTHEN
For more than 3 seconds
The Sysload Solution: SP Portal
Meta metrics: immediate overall health analysis
• Raw technical data transformed into valuable information
• Provide simple analysis of server saturation/utilization Processor subsystem Memory subsystem Disk subsystem Network subsystem
• Analysis carried out in real-time by the agents and historic data is stored locally
Metametrics are used by SP Portal for health reportsCan compare several different types of server on the same basis
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Produce periodic or « on demand » reports
Server health (« IT weather»)
Resources usage per applications
Forecasts and Trends
Virtualisation : « infrastructure » vision
Decision Reporting & Capacity Management
The Sysload Solution: SP Portal
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The Sysload Solution: SP Portal
Saturation Report example
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ROI
Use
r D
issa
tisfa
ctio
n
The Sysload Solution: SP Portal
Decision Quadrant
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SP Portal : “What-If” Capacity Planning
New step into Capacity Management with a “What-If” Capacity Planning feature (modeling)
Use cases: I have 3 new servers that are coming to production next month;
on which physical machine can I run them? If I consolidate my 15 applications on 3 servers,
how do I need to size my servers? If I move one Websphere instance away from the main
Websphere server, do I meet the Operational Level on CPU utilization?
I expect a 30% workload growth on the Web server over Easter, is it going to cope with it?
4 simulation scenarios in SP Portal: Search for Resources Add a Workload Remove a Workload Increase a Workload
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Best practice: consolidation project analysis
90% under-used (377/421)
8% well optimized (34/421)
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TCO & Sysload
Postpone investments
MonitoringAlerting
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Agenda
What is TCO 13.30 - 13.35 Components of TCO
What is a service 13.35 - 13.40 Cost components of a service
Capacity management 13.40 - 13.45 Processes
Sysload & Capacity Management 13.45 - 14.15 Best Practice
Demo and Questions 14.15 - 14.30
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Questions?
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Next ORSYP Webinars
April 16th 2013Automation: the difference between Runbook (IT process automation) and Workload (job scheduling)Register>>
May 16th, 2013Monitoring and Service Management add Business ValueRegister>>
June 20th, 2013IT Operations and Lean ITRegister>>
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Thanks for your attention!
Anne [email protected]
TCO Reduction and Service Improvement
ORSYP 2013
Klik op het pictogram als u een afbeelding wilt toevoegen