tcrm20

TCRM20 - Temas 4. Partner Processing, 5. Actions, 6.CRM Pricing, 7.CRM Billing

BASIC FUNCTIONS

1Which of the following statements regarding billing unit is correct?

Note: There are 1 correct answer to this question

A billing unit can be assinged to diferent company codes.

XA billing unit is a CRM business partner that has the role "Billing Unit" pag 254

Only one sales organization can be assigned to a billing unit

Billing units have to be defined in the billing unit customizing table.

2Within partner processing for transactions in SAP CRM, how do you make certain partner functions mandatory?


Use the mandatory partner indicators on the partner determination procedure

Use the mandatory partner indicators within the partner function ifself

Use the minimum occurrence for a partner function in the access sequence

XUse the minimum occurrence for the respective partner function in the partnet determination procedures.PAG 146-147

3Which customizing objects is not freely definable in partnet determination


Partner function

XPartner function categoryPAG 144-145

Partner determination procedure

Access Sequence

4In your project you receive the requirement that all expired quotation are automatically set to complete

What is the most time efficient way to achieve this requirement


XDefine an action profilePAG 175

Define an alert profile

Define a workflow template

Define an imcompleteness procedure

5Which of the following are functions of partner processing within SAP CRM?

Note: There are 3 correct answers to this question

XPartner processing determines which partners are mandatory within business transactionsPAG 138

Partner processing determines the framework that is accessible for an Interaction Center Agent

XPartner processing determines which sources the system accesses to search for involved partnersPAG 138

Partner processing determines which users are authorized to maintain diferrent business transactions

XPartner processing determines which internal and external partners are involvedPAG 138

6The condition technique is used for pricing in SAP CRM

Which assignmente do you have to make in customizing when settings up the contitions technique


XAssignment of conditions types to pricing procedurespag 211

Assignment of access sequence to pricing procedure

XAssign of access sequence to condition typepag 211

XAssignment of condition tables to access sequencepag 211

Assignment of conditions types to access sequence

7What is the purpose of conditions maintainance groups within CRM pricing


Condition maintainance groups determine which conditions types can be changed manually within

Condition maintainance groups determine which conditions types have to be maintained in SAP CRM

XConditions maintenance groups bundle condition tables and condition types for condition maintenancepag 217

Condition maintenance group control the condition exclusion logic in business transactions.

8Which of the following statements concerning pricing in SAP CRM business transactions is true?tengo dudas


XOnly pricing procedures defined in SAP CRM can be used in a CRM transactionPAG 205

Each item within a sales order can use its own pricing procedure

Condition type that are not included in the pricing procedure can be entered manually in

Pricing results can be transferred (copied) from a quotations or contract into a sales order.

9Actions in SAP CRM can trigger follow-up processes

Which of the following process types can be selected within the action definition


SAPscript

XWorkflowPAG 174

XSmartForms MailPAG 174

Schedule Conditions

XMethod callPAG 174

10Your customer wants the invoicing of SAP CRM sales orders to be performed by SAP CRM

Where do you determine that billing takes places in SAP CRM and not in SAP ERP?


Middleware parameter

XItem category of the sales transaction itemPAG 245 - 246

Transaction type of the sales transaction

Leading transaction category of the sales transaction

11Which of the following settings within action processing determines when an action should be processed,


Schedule Automatically

Start Conditions

XProcessing TimePAG 171

Schedule Condition

TCRM10 - 4. Web Channel Management, 5.CRM Partner Channel Management, 7.SAP CRM Interaction Center, 9.SAP CRM Field Applications

INTERACTION CHANNELS

Which of the following functions is only available for SAP CRM Interaction Center Agents?


Transaction Launcher

Internet Transaction Server Integration

Navigation Bar Customizing

Telephony IntegrationL.1 - Pag 160

A customer plans to implement SAP CRM Field Applications

Which of the following functions and features are available in the laptop without connecting to the


Creation of Outbound deliveries

Creation of quotationsL1. Pag 210

Determination of product availabilityL1. Pag 210

Maintenance of calendar entriesL1. Pag 210

Determination of prices ans discounts

Which of the following actions can Interaction Center Agents start when processing inbound


Create a new alert

Identify the accountPag 161

Qualife a LeadPag 163

Start a Knowledge SearchPag 160; 164

Display a Rule Policy

Which of the following components embedded in the CRM Web middleware are part of the CRM WebChannel


Integrated Communication Interface (ICI)L1. pag 21

Internet Pricing and Configurator (IPC)

Index Server and Search EngineL1. pag 21

Consolidated Database (CDB)

Within SAP CRM Field Applications, which object is used to set up sites and to influence the data distribu


Bdoc Modeler

Mobile Application StudioL1. Pag. 215

Administrator Console

Object Management

Which of the following statements is a correct differentiation between a business-to-business (B2B) and business-to-customer (B2C) Web Channel Sales scenario.


The customer negotiates the payment terms while entering the order only in a B2C Web shop sales scenarios.quizas. L1. Pag 87

The customer has to agree to the general terms and conditions only in a B2B Web Shop sales scenario.

The customer can search for order items, quotations, order templates, contract, and invoice only in the B2B Web Shop Sales scenario

The customer can receive perzonalized recommendations only in the B2B Web Shop sales scenario.

Which of the following are functions of the Web Channel E-Service scenario?


Customer Self-Service: Provides customer with self-service for customer information and maintainanceL1. Pag 87

Knowledge Management: Enables customer to research ans resolve their own service problems L1. Pag 87

Email Update Service: Enables companies to receive regularly email update from their customers

Live Customer Support: Allows organizations to provide inmediate assistance to customer using theL1. Pag 87

Trade Promotion Management: Enables customer to manage their current promotions and service

A brand owner works together with some partner to positions new product in the market. They therefore implement SAP CRM Partner Channel Management

Which of the following statements are correct in this scenario?


SAP NetWeaver Portal is mandatory to enable SAP CRM Partner Management capabilities

Workflow capabilities can be used to distribute leads that are created by the brand owner to the appropriate partnerpag 110

Collaborative Showrooms can be used to incorporate partners in the E-Commerce strategyL1. Pag 113

The brand owner and partners access the SAP CRM system using different roles in the CRM WebClient UIcreo

Marketing and sales processes can be integrated within SAP CRM Partner Channel Management, but not servicefalsa

There are several Interaction Center (IC) functions that support agents, effectively working with

Which of the following features can be related to agent guidance?


Knowledge article routing

Service level workflows

Intent-driven interactionL1. Pag 173

Interactive scriptingL1. Pag 172

TCRM10 - 12.Account Management, 13.Organizational Management, 14. Product Master

MASTER DATA

1The business partner concept in SAP CRM supports business partner role that classify accounts according to their business functions

Which of the following statements about business partner roles account is true?


The assigned business partner role describes a busines-relevant connection between two accounts or contactsfalso pag 293

The business partner role assigned to an account determines the number range that will be used.falso pag 289

XThe account needs to have the business partner roles "prospect" assigned to it in order to act as the partner function "prospect" within a bpag 292

The assigned business partner role influences data exchange between SAP CRM and SAP ERPfalsa pag 290

2Which of the following are aspects of organizational Management in SAP CRM?


xAssignment of a responsible employee to a positionpag 353

xCharacterization of organizational units by organizational and general attributespag 340

Assignment of a responsible employee to an organizational unit

Assignment of the responsible organizational unit in the employee master data

xDefinition of rules to determine the responsible organizational unitpag 340

3SAP CRM supports several strategies for importing and maintaining business partner master data

Which of the following are supported strategies for creating business partners?


E-mail Responde Managemente System (ERMS)

Partner determination procedure

XDownload from SAP ERPpag 320

XInternet self-registration through the web shoppag 320

4You have decided to utilize the product master concepts for capturing some new characteristics about your products.

Which of the following are steps to enhance a product master in SAP CRM with new fields


Assign a view to the set type

Assign a product category to a transaction type

XAssign a product category to a product masterpag 380

XAssign a set type to a product categorypag 379

XCreate new attributes and a set typepag 379

5Which assignment do you need to make in customizing when setting up organizational data determination


At least one determination rule has to be assign to a transaction type

XAt least one determination rule has to be assign to an organizational data profilepag 355

For the "Organizational Model"determination rule type, responsabilities have to be assigne direc

XAn organizational data profile has to be assigned to a transaction typepag 356

6Which information in the SAP CRM business partner record determines the account groups that are assigned to a


Business partner category

Classification

Account Type

XAccount GroupingPAG 289

7In account managemente within SAP CRM, number assignment is determined by which of the following objects dutring account creation?


Account type

Role

XGroupingpag 289

Business partner category

8You want to maintain the organizational structure in SAP CRM

What do you have to consider?


XSales, service, and marketing structures can be integrated within one organizational modelpag 340

To allow the replication of sales order to SAP ERP, the organizational model in SAP CRM has to be iden

To allow automatic determination of organizational units in business transactions, you have to define and

You can map a matrix structure with the organizational model in SAP CRMfalso 342

9From a technical point of view, the SAP CRM product master is comprised of which of the following?


Hierarchies

Classifications

XSet typespag 376

Field Groups

10The account hierarchy allows you to group account in a multi-level group hierarchy?

Which of the following are account hierarchy categories?


Account Classification

XPricingpag 318

Contract Management

Partner determination

XReportingpag 318

11You want to create a product promotion to be used in the interaction center or in the Web shop, and want

Where do you maintain accessories for the new product?


In the Top N list

In the cross sell/ up sell/ down sell rules

XIn product master maintanancePAG 373

In Trade Promotion Management

TCRM20 - 8.Introduction to CRM Middleware, 9. Data Exchange with ERP Backend, 10.CRM Middleware Operations, 11.Data Exchange with 3rd Party Backend, 12. BW(BI) Adapter Overview

MIDDLEWARE

1You want to be notified when Bdoc message are not execute properly

How do you enable this?


Use the Communication Station

XUse the Bdoc Modeler361

Make error Handler settings

Configure the qRFC Monitor

2You are responsible for data load of business objects from SAP ERP to SAP CRM, such as business partners and sales orders

Where do you apply to reduce the data load


In the outbound queues

In the Administrator Console

In the Bdoc Modeler

XIn the Business Adapter objects335

3Which of the following statements best describes the structure of Customizing


The always contain more than one database table

They always contain exactly one database table

XThey always contain one or more database tables308

They always contain a maximum of two database tables

4There is a predifined data tranfer from ERO to SAP CRM for several Customizing

What do you consider regarding the filtering of customizing data?


Filtering is possible. Filter criteria defined in SAP ERP will be automatically sychronize

XFiltering is possible. Filter criteria defined in SAP CRM will be automatically synchronize335

Filtering is possible. Filter criteria defined in SAP CRM must be manually synchronize

Filtering is not posible. Data that is not required in SAP CRM has to be deleted afterFALSA

5You have to configure the download of business objects from SAP ERP to SAP CRM

Which of the following are relevant process steps for the initial loading of business objects


XMonitor downloads via the download monitor (transaction R3AM1)308 - 342

Activate the replication and realignment queue (transaction SMOHQUEUE)

XDefine the block size for adapter objects (transaction R3AC1)347 - 367 - 421

Assign Bdoc in the Administration Console (transaction SMOEAC)

6Business partners created in SAP CRM are not transferred to SAP ERP

What do you need to do to resolve this SAP CRM Middleware-related


XCheck Object Management in SAP CRM

Check erroneous Bdoc message in SAP CRM

XCheck number range assignments in SAP ERP and SAP CRM for b

Check mBDoc processing in SAP ERP

XCheck RFC connections

7What do you need to consider regarding data replication with SAP CRM MiddlewarePregunta 3 del examen


Data is replicated to individual users for mobile application data

XData is replicated to sites as defined in subscriptions377

Data is replicated according to the definition of the business document

Data is replicated to external system based on the definition in the respe

TCRM10 3.SAP CRM Marketing, 4.SAP CRM Web Channel, 6.SAP CRM Sales, 7.SAP CRM Service, 10. SAP CRM Analytics

SCENARIOS

1What is used to model complex object for your customer within SAP CRM Service


Service arrangements

XInstalled base managementPag. 181

Objects

Service Contracts

2Your customer asks you to explain the difference between quotations and sales orders.

Which function is supported in quotations but not in sales orders within SAP CRM


Use of payment cards

XSales probabilitypag 140

Availability check

Campaing Determination

3Which of the following are key elements of the "Sales Methology"opportunity in the SAP CRM


XBuying Centerpag 136

XOpportunity assessmentpag 136

XSales Assistantpag 136

Case Management

Interactive Script

4Which statements regarding the analytical capabilities in SAP CRM are correct?


XSAP CRM Analytics enables you to predict customer behaviorpag 239

XCRM interactive reports can be used to analyze objects such as activities, lead, and opportunities.pag 243

XAnalysis scenarios provides predefined packages and content for controlling curtomer-focused processespag 230

SAP CRM Analytics enables you to tranfer SAP ERP document into the SAP CRM system for analysis

SAP CRM Analytics supports planning and forecasts with the help of the Finance and Controlling components in the S.

5Which of the following are functional enhancements of the service contract that generate follow-up document at specified points in time?


Service level agreements

Service Orders

XService planPag 185

Object list

6Which of the following are relevant documents within a service process in SAP CRM?


Scrapping Document

Service Delivery

XService Orderpag 189

XBilling Documentpag 189

XService Conformationpag 189

7You want to create sales orders in SAP CRM and replicate them to SAP ERP

What do you have to consider?


XSales orders can only be replicated to SAP ERP if they have been processed without errorspag 152

XSales orders can be created with reference to an opportunitypag 134

Outbound delivery picking and packing of sales orders is carried out in SAP CRMfalsa

XSales orders must be billed in SAP CRMfalsa

8In Marketing, The segmentations model is used to create segments and target group

Which statement is correct in this context?


A segment can belong to different segmentation modelsfalsa

XA segmentation model can contain segments, target groups, or target groups that are basedpag 54

A target group that is already based on a segment can be assigned to another segment orfalsa

A segment must have a target group assigned to itfalsa

9For marketing purpose, your customer plans to create target groups based on the attributes hobbies, region and sales volume.

Which data sources do you suggest to your customer for segmentation


Interactive Reports

XBusiness Warehouse InfoCubes (SAP BW Query)pag 53

XInfosetspag 53

Business Partner Fact Sheet

XMarketing Attribute sets (from accounts)pag 53

10Your customer sets up a hierarchically structured marketing project in SAP CRM and maked various observations

Which statement do you agree?


Marketing plans focus on the operative level, whereas campaigns focus on the strategic level.

Marketing plans elements are mandatory to structure the marketing project

Target Groups have to be assigned on marketing plan levelfalsa

It is possible to create a campaign without an assignment to a marketing planpag 50

TCRM10, TCRM20, NW001, CR130

TECHNOLOGY AND INTEGRATION

1Which application can be integrated with SAP CRM to ensure that sales orders items are deliveres on time?


SAP PLM

XSAP SCML1, PAG 17

SAP SRM

SAP EWM

2Which of the following are standard ways of adapting the SAP CRM system to specific needs?


Using the Modification Adjustment Directory

XUsing the J2EE Application Console

XUsing Business Add-Ins (BAdIs)

Using Implementation guide (IMG) activities

3What is integrated in SAP ERP system and acts as a counterpart to the sap CRM "R/3 Adapter" to support data comunication between two


XPlug-InL2, 280

Process Integration (PI)

Middleware

SAP Connect

4Which of the following componets of the SAP Solution Manager Support the Implementation pha


XGraphically displayed SAP CRM business scenariosL1, PAG 258 - 260

Implementation and test tool, for example the IMG or the Test Workbench

XSAP Early Watch Alert reportsL1, PAG 258 - 261

Skill-based allocation reports to assign qualified employees to the project

XRoadmaps providing links to accelerators and tools that perform project tasks.L1, PAG 259

5Using the SAP CRM Middleware, material master data from SAP ERP can be loaded into SAP CRM product master data

What customizing must be loaded before this can take place


Item Categories

Material master classification

XBase hierarchiesL1 pag 377

Condition data

6You want to create a new CRM interactive report

Which of the following steps from part of the definition process?


xSelect Report areaL1 PAG 244

Define Dashboard

Select InfoSet Query

xDefine TableL1 1PAG 244

xShare ReportL1 PAG 245

7Which of the following SAP CRM Interaction channels focuses in indirect sales?


XPartner channel managementL1 PAG 97

Interaction Center

Contract Management

Web Channel

8Which of the following are integral component of the Swith Framework


Reverse switch for every business function

XLink to the corresponding customizing settings for a business funtions

XTest catalogs for the business functions

XInformation about the dependencies between business functions

Release notes for the business functions

9Which of the following ar key capabilities of the SAP CRM solution?


XPartner Channel ManagementL1 PAG 95

Survey Application

Business Planning

XField ApplicationsL1 PAG 207

XInteraction CenterL1 PAG 159

10A business scenario requires you to create a new customer-specific transaction type, for example

Which of the following are possible subsequent tasks, after creating a new transaction type?


XMaintain copying controlPAG 269

XMaintain item category determinationPAG 269

Maintain a transaction determination profile

Maintain header category determination

11What are the advantages of the SAP Enhancement Package concept?


You no longer need to run test cases since they are automatically triggered in the background when you implement

XWhen you use SAP Enhancement Packages, you no longer need to implement SAP Support Packages

You can selectively activate business functions to use specific functions or processes

XThe installation of an SAP Enhancement Package has no impact on existing business processes or user interfacesL1, PAG 29

12Which of the following functions related to SAP CRM processes are only available in SAP ERP


Bounce Management

XFinantial Accounting

Campaing Management

XLogistics Execution

Billing

TCRM20 - 2. Transactional Processing, 3.Activity Management

TRANSACTIONAL PROCESSING

Which of the following describes the nature of a business transaction?


Leading business transaction categorypag 27

Transaction determination procedures

Customizing header

Business transaction profile

Which of the following are possible influencing factors used in customizing for item category determination?


Item Category grouppag 30

Transaction Typepag 30

Customer/Material Info Record

Item Category usagepag 30

Org. Data Profile

Your customer wants to use a new business activity for capturing trade fair contacts


Maintain item category determination for the trade fair contact transaction type

Maintain questionnaire determination for the trade fair contacts transaction type

Maintain Business activity-related data like category, priority, and goal at customizing header level for the trade fair.en el examen trial de SAP

Define a transaction type for the trade fair contacts with leading transaction category "business activity"

The sales manager at your company needs a tool that can provide statistics for the number of activities completed of certain categories by his choice. What tool should you recommend?


Activity JournalPAG 113

Action Monitor

Activity Monitor

Pipeline Analysis

Within activity transactions, which of the following is normally used to record and update product related information gathered from customer visits or telephone calls?


Questionnaire

Activity JournalPAG 113

Actions

Product Promotion List

Starting with a quotation document, you want to create a follow-up sales order document.

Which of the following does not belong to copying control?


Copying control for item categories

Copying routines using a BAdI

Copying control for transaction types

Copying control for transaction historyPAG 112

Which of the following statement regarding the basic customizing of business transactions is correct?


A transaction type is always linked to one leading transaction categoryPAG 27

A transaction type contains all relevant item categories

An item category can only be linked to one transaction type

An item category can contain others item categories

TCRM20 - 14.Introduction to CRM WebClient UI, 15.Business Roles, 16.Navigation Bar, 17.Architecture, 18.UI Configuration, 19. Extensibility Tools, 20.Component Enhancement Concept, 21.Skins and Icons

USER INTERFACE

1Which of the following describes an accurate SAP CRM user interface strategy?


Business users use CRM WebClient UI. Administrators use either SAP GUI or CRM WebClient UIpag 541

XBusiness users use CRM WebClient UI. Advanced business users use SAP GUI

Business users use SAP GUI. Advanced business users use CRM WebClient UI.

Business users use CRM WebClient UI. Administrator usea either SAP GUI or People-Centric UI

2Personalizating the CRM WebClient UI can be helpful for experienced users but can also cause trouble for support

Where do you deactivate the personalization option to restrict users from creating personalized layouts of overview pa


In switch framework settings

xIn authorization role maintenance

In the central personalization settings

XIn business Role Customizingpag 558

3During an upgrade from SAP CRM 5.0, you customize business roles. Business roles. Business role are the key to the whole CRM WebClient UI

What is controlled directly by a business roles?


The position in the organizational model to which a user is assign

The role profile key for access to SAP GUI-based transaction

XThe assigned layout, technicall, and functions profilespag 555

Xthe navigation bar profiles that in turn defines work center pages, work center link groups, and direct link groupspag 555

XThe role configuration key and the associete PFCGpag 555

4Sales Representative using the CRM WebClient UI complain that the navigation bar has recently changed. Links the used in the pas

Which of the following changes definitely does not cause this behavior and can be excluded?


Changes within business role customizingsi lo causa 556

Changes within the organizational modelsi lo causa 558

XChanges within the business transaction profile

Changes within the navigation bar profilesi lo causa 556

5The navigation bar profile basically controls the maximum number of available links in the WebClient UI

Which of the following objects can be directly assigned to a navigation bar profile?


Layout components

Function profiles

Business roles

xDirect link groupspag 556

xWork centerspag 556

6You want to control access to business objects to restrict authorization

To what do you have to assign autorization roles (PFCG Roles)


XBusiness rolespag 555

Users

Organizational Unit

Positions

7Which of the following capabilities are supported by the application Enhancement


Creation of enhancement spots

Creation of component enhancements

XCreation of calculated fieldsPAG 733 - 736 - 740

XCreation of database tablesPAG 733- 743

8Your company runs SAP ERP and SAP CRM but does not utilize tha SAP Netweaver Portal or any other portal product

What would you do if a SAP CRM user required access to the SAP ERP Transaction "Display bill of Material'' ?


XUse the Transaction LauncherPAG 623

Start the Virtual Machine Container (VMC)

Install the MapBox

Implement Single Sign-On certificates

9Which actions can you perform using the UI Component Workbench?


XEnhance views to redefine controller methods.649

Create SAP design objects to change field labels

XPerform layout changes using the UI Configuration Tool.647

Launch the Applications Enhancement Tool to create new fields

10Extended UI enhancements can be implemented utilizing the component enhancement

Which of the following aspects is not part of this concept?


An enhancement set is used to group several component enhancement

An enhancement set can be assign to a relevant client

XAn enhancement set can be define independently of Easy Enhancement

RAn enhancement set can be created using the Easy Enhancement Workbench

11There are several ways to adapt a CRM WebClient UI view/application

Which of the following tasks can you perform using the UI configuration


Create design objects

Create new customer-specific fields

Maintain view skins

XAdd/remove fields to/form a view674 straight head

12The Central Sharing Tool allows information such as saved searches, tags, and favorites

What do you need in the corresponding business role in order to work as a Shared Admin


A specific navigation bar profile

A specific layout profile

A specific technical profile

XA specific function profilePAG 586

tcrm20

Documents

crm business partner

condition types

respective partner function

partner function ifself

mandatory partner indicators

question xpartner processing

condition technique

crm pricing note