tcs corporate-brochure 09 2011

7/31/2019 TCS Corporate-Brochure 09 2011

1/16

A New Way Forward


2/16

Let TCS take the lead


3/16

When you choose Tata Consultancy Services as your IT

services, consulting and business solutions partner, you

will discover what so many global enterprises have already

discoveredthe power of certainty.

We are a leader in the global marketplace and among

the top 10 technology firms in the world. Our continued

rapid growth is a testament to the certainty our clients

experience every day. Building on more than 40 years

of experience, we add real value to global organizations

through domain expertise plus solutions with proven

success in the field and world-class service. Its how we

keep you moving forward.

Initiative you can rely on and knowledge you can trust

these are hallmarks of a true leader and what it means to

experience certainty. In our increasingly complex and

rapidly changing world, its time to take the lead withTata Consultancy Services. Its time to experience

certainty for yourself.

What I can count on is that TCS people are proactively thinking about the things that

keep me up at night. Thats someone whos ahead of the curve, helping me be ahead

of the curve.

Senior Vice President & Publishing Director

Global Publishing Company


4/16

Experience certainty


5/16

True certainty of success comes from working with

a partner you trust to provide the insight, support

and expertise that will propel your business forward.

Experiencing certainty with TCS means you can

count on results, partnership and leadership.

TCS really lives up to its commitments. Certainty creates trustand TCS is a very

trusted partner. I know if they promise me something, I can rely on it and I know

they will deliver.

Chief Information Offi cer

Global Semiconductor Manufacturer


6/16

Proven dependability

eing reliably on time and on budget has always

been a hallmark of our engagements. For us, budget

umbers and timelines arent moving targets; they

re a rock-solid foundation for business planning

nd decision making. We help you set the right goals

rom the outset and then pre-plan, ramp up and adapt

s necessary to meet your time-to-market deadlinesnd budgetary requirements.

Results Partnership

Experience

Maximizing your investment

You need to make the most of your IT and business

nvestments. Our uncompromising devotion to

gorous, world-class processes and standards

nsures that the solutions we develop minimize the

me to value for your investment. We introduce

predictability, standardization and governance intoour processes, giving you the confidence to not

ust run your business, but to transform it.

Customized solutions that deliver

y complementing our comprehensive service

offerings with expert consultation, we optimize your

ystems and enable your organization to respond more

uickly to market changes. Our customized solutions

provide better visibility and control across all areas ofour business so you can operate more effi ciently,

mprove profit margins, reduce risk and achieve long-

erm successno matter what the market has in store.

Collaboration that works

We believe that the best solutions come from

collaborative relationships with our clients. As your

global consultant, we will work closely with you to

understand your unique business transformation

goals, design best-in-class solutions and devise the

most effi cient plan for implementing your strategy

across the organization. And because we work in anopen and transparent way, you are always in control

of your business, timelines and costs.

A dedicated approach

Your needs are our priority and, whatever your concerns,

you can be certain they will be addressed. We work with

you through the entire engagement life cycle, from

negotiation to customized solution design to delivery,

maintaining open lines of communications at all times.

And not only do we make our top people available,we leverage our close partnerships with industrial,

academic and technology leaders around the world

to bring you industry-leading solutions.

A relationship that scales

Our global footprint allows us to work as an extension

to your business, providing the scale and flexibility you

need to adapt in a changing environment. With over

200,000 associates from over 90 nationalities, operating

in more than 40 countries, we can ramp up or rampdown resources quickly to meet your needs.


7/16

Leadership

he know-how you need

We have the processes and expertise to solve your

usinesss most complex problems, help you reduce risk

nd gain competitive advantage. We consistently

everage our Innovation Labs, Centers of Excellence and

ollaborative teams of expertsincluding researchers,

ngineers, consultants and business partnersto create

nnovative solutions that give your business an edge.

lobal expertise, applied locally

Our methodologies have been proven across markets

round the globe. No matter where your business takes

ou, our consultants have firsthand experience and a

een understanding of your industrys local and

nternational dynamics, so we can help you think ahead

nd gain competitive advantage as you expand yourusiness around the world.

olutions for the long-term

We take a long-term view and ensure that any solution

we put in place today will effi ciently meet your needs

while providing the extensibility to carry your business

nto the future. We draw from our years of experience

eveloping business and IT strategies and solutions toelp you implement the agile, integrated systems and

rocesses that will help your business run leaner and

marter as it continues to grow.


8/16

Experience the TCS advantage

Global Network Delivery Model (GNDM)

Our unique global engagement model allows you

to choose the sourcing strategy best suited to your

business needs. We take a follow-the-sun approach,

meaning that no matter where your business is

located, we help you keep it running 24/7, while

providing a seamless experience across all operations.

GNDM leverages our diverse technical, languageand domain-specific capabilities to deliver custom,

quality solutions faster and in compliance with local

regulatory requirements and cultural preferences.

Customer-centric Engagement Model

Our deep-set commitment to our customers defines

ow we do business, and our years of experience

working across industries underpin the vast array

of services we offer. We build our teams around

our domain and technology requirements, offering

pecialized services and solutions that meet the

istinct needs of your business. Our understandingof your industry, combined with insights from our

Centers of Excellence, allow us to more effi ciently

quip your business with proven solutions that

ncorporate industry best practices. With engage-

ment models that match the size and scale of your

operations, we support your business goals and

offer partnership opportunities based on gain-share

nd risk-share models, as appropriate. Whatever your

business needs or aspirations, we have the in-depth

nowledge, world-class processes and standards,nd relationship-based approach to put the right

olution in place.

Our GNDM consists of three integrated components:

A global team of professionals ensuring highly effective and scalable

talent management.

Integrated quality processes appraised by the Software Engineering

Institute enterprise-wide at maturity Level 5 of the CMMi-DEV and

CMMi-SVC models. We are the first company in the world to hold

such a comprehensive appraisal.

A multi-tiered technology infrastructure with an interconnected

global development network providing better risk management

and 24/7 coverage, a state-of-the-art telecoms network and

global collaboration tools.

ustomers that have already learned what it means to experience

ertainty hail from a wide range of industries:

Banking & Financial Services

Energy, Resources & Utilities

Government

Life Sciences & Healthcare

Hi-Tech

Insurance

Manufacturing

Media & Information Services

Retail & Consumer Products

Telecom

Travel, Transportation &

Hospitality


9/16

Why TCS? In a word, its trust. Theyve demonstrated through everything that they

do with us and for us that we can trust that they care about our success. And so with

trust, you can work through anything. And we have.

Executive Vice President, Global Business Services

Global Consumer Research Firm

Our Innovation Labs and

Co-innovation Network (COIN)

We help you achieve and maintain a competitive

advantage through our TCS Innovation Labs and

Co-innovation Network. We offer research-based

solutions in advanced technologies that help

support your business objectives.

Our global network of 19 Innovation Labs

provides an environment for sophisticated IT research

in leading-edge technologies, as well as in various

domains. In collaboration with technology partners

and universities such as The Massachusetts Institute

of Technology and Stanford, were researching key

emerging trends, including mobility, cloud computing,

business analytics and social networking to develop

new, practical, powerful applications and to deliver

strong business results.

ull Services Portfolio

Our full services portfolio combines traditional IT and

Remote Infrastructure services with knowledge-based

ervices such as Consulting and Business Process

Outsourcing. This enables us to provide integrated

olutions that help you recognize value quickly by

educing costs and improving business agility. The

ffi ciency and seamlessness of our engagementsmakes TCS an excellent partner to companies looking

or an integrated approach to managing all IT and

operational programs.

ur intellectual propertyfrom software products, to technology

nd business components, to service and process frameworksis the

ulmination of our business knowledge, technology excellence and

rocess innovation and helps transform businesses around the world.

Industry specific software products in Banking and Financial Services,

Insurance, Retail, Healthcare, Telecom, Government and Hi-Tech sectors

provide our customers with a competitive edge.

Our library ofTechnology and Domain components enable us to build

high quality solutions and bring them to market faster.

Our service and process frameworks improve operational effi ciencies

and business agility.

Samples of our R&D offerings that address your IT expectations

or support your business objectives and social concerns include:

To promote business

agility: SaaS platforms, Agile

enterprise architecture, Decision

Support Systems

To enable simplification andtransformation:Virtualization,

Cloud Computing, Managed

Evolution of Infrastructure

To manage enterprise risk and

compliance: Smart Cards,

Copyright protection offerings

To facilitate the enrichment

of the user experience:

Surface Computing, Unified

Communications and Multimedia

Gateway solutions

To optimize enterprise

knowledge and collaboration:

Content Management Systems

Offerings and Enterprise Social

Networking

To foster anytime/anywhere/on

any device information access:

Knowledge Portals and Mobile

Based Advisory systems

To enhance society:

Life Sciences and Green IT

solutions and consulting


10/16

With our comprehensive, integrated suite of solutions,

we deliver exactly what your business needs to stay ahead.

Services that advanceyour business

Global Consulting

We deliver integrated, IT-enabled business

ransformation services that help you align your

business operations and technology systems.

Well work with you to define objectives, devise a

trategy and implement the right course of action

o achieve measurable success. By leveraging our

nparalleled technology expertise and deep industry

nowledge, we develop best-in-class solutionshat make your business more effi cient, agile and

esponsive to customer needs.

nterprise Solutions

We help you optimize business processes across

our value chain by creating enterprise solutions that

re simple to implement, flexible to deploy and easy

o use. Our enterprise solutions improve operational

ffi ciency, manage complex data and help you

ake advantage of emerging opportunities whileesponding quickly and effectively to market changes.

Our innovative, next-generation solutions in core

RP, Supply Chain Management, Business Intelligence,

erformance Management, Content Management and

Customer Relationship Management help you scale

our business, improve agility and profitability, and

tay ahead of the competition.

IT Infrastructure Services

We understand the dynamic infrastructure

requirements of global businesses today and provide

effective, reliable end-to-end solutions through an

assess-build-manage-transform framework.

Leveraging our partner eco-system and driven by

an analytics-based approach, we help you seamlessly

shift from a traditional infrastructure outsourcing

model to new generation delivery models. By adaptingITIL industry standards and continuous improvement

processes, we help improve margins, reduce costs and

increase flexibility.

Business Process Outsourcing (BPO)

We manage and execute business processes for you,

helping you stay focused on growing your business.

Leveraging our deep domain expertise across industries

we support areas such as finance, accounting, human

resources and supply chain management, freeing youto focus on client relationships and innovation.

In addition, our emphasis on analytics and insight gives

us the unique ability to help you reduce the cost of

revenue and identify new revenue streams, while our

focus on risk mitigation ensures smooth transitions

and 99% SLA compliance.


11/16

TCS has consistently delivered on time and on budget, but at the same time they

have proactively brought forward to us innovative ideas. It displays to us how creative

and innovative TCS can be.

Head of Information Technology

UK-based Water Utility

Assurance Services

n an increasingly demanding environment, your

business cannot afford to go live with new, business-

ritical software without testing it first. Our end-to-end

oftware testing and quality assurance capabilities

rom traditional system and regression testing to

omplex services such as testing of ATM machines,

point-of-sale machines, mobile phones and embedded

ystemsensure that new software products integrateeamlessly into your current systems, address regulatory

emands and detect defects so you can prevent

oftware failures before you launch.

TCS BNCSFinancial Services Software Suite

CS BNCS is our universal financial platform that

upports financial institutions such as banks, capital

market firms and insurance companies. It delivers

single view of the customer and embeds configurable

best practices to lower transaction costs and improveexibility. Used by more than 300 clients in over 80

ountries, TCS BNCS offers market-ready solutions

n core banking, securities processing, payments,

wealth management and policy administration that are

onsistently ranked in top positions by industry experts.

Application Development, Re-engineering,

Maintenance & Support

We keep your IT on track, helping you meet business

needs today while keeping up with a constantly

changing business landscape. Through custom-

developed software and legacy modernization

solutions, we help integrate and engineer systems

that achieve optimal speed and performance while

protecting your IT investments.

Engineering and Industrial Services

Clients in a range of industries look to us for expert

tools and services to manage product development

across the life cyclefrom design and engineering

to supplier management, capital asset management,

manufacturing and quality assurance. Whether theyre

state-of-the-art aircraft or everyday machines, our

engineering services improve operational effi ciency

and make sure your high-quality products reach themarket faster.


12/16

xceeding expectations in the financial sector

A leading bank knew that to stay competitive in this high-tech business

nvironment, they had to update their core IT systems. By studying the banks

ystem and processes, TCS consultants concluded that the bank needed a

entralized IT infrastructure, which would require customized software, a new

ore system and ongoing operational support.

Working closely with our client, we converted 3,300 branches to the new IT system

hrough TCS BNCS. The conversion was so successful that the bank immediately

ecided to convert its 6,700 remaining branches to TCS BNCS.

he system we implemented achieved all the banks desired results, including:

Reversing the trend of customer attrition and gaining new market share

Enabling the bank to offer its full range of products and services in rural branches

Consolidating affi liate branches

Increasing business per employeeexceeding expectations by 250%

Certainty in action


13/16

Partnering for results

A leading personal care company, with a number of high-profile consumer brands

ad been steadily expanding around the globe. As it grew through mergers and

cquisitions, its IT systems had become fragmented, costly and ineffi cient.

As the lead partner, TCS streamlined all the disparate systems, developing a company-

wide IT management and delivery program. Bringing in specialized teams to provide

4/7 end-to-end technical support, we identified and fixed incident-prone system

omponents, improving system stability and reliability. We then established dedicated

CS service centers in key locations, followed by a centralized, multi-lingual Global

ervice Desk to support them.

y establishing a standardized global service delivery framework, we helped achieve:

Reduced IT IS support costs

65% reduction of incidents on business critical infrastructure

All-time high rate of 98% first contact resolution due to new knowledge management portal

Authorized user satisfaction increased from 72.3% in 2007 to 89.8% in 2009


14/16

n this global environment, only one thing is certainchange.

And when things change, TCS will be there to make sure youre ready.

Our custom-designed business solutions and industry-specific expertise

will keep you growing and prospering. We have emerged as a global

T and business solutions leader because of our devotion to our clients.

When you work with us, your long-term success is our motivation.

his is why we can offer you the ability to meet every challenge and the

gility to capitalize on every opportunity. Thats the power of certainty.

And it is our promise to every client.

xperience Results. Experience Partnership. Experience Leadership.

xperience TCS.

Providing certainty

n an uncertain world


15/16

www.tcs.com


16/16

All content/information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content/information

contained here is correct at the time of publishing. No material from here may be copied, modied, reproduced, republished, uploaded,

transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content/information

appearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties.

C i ht 2011 T t C lt S i Li it d

About Tata Consultancy Services Limited (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions

organization that delivers real results to global business, ensuring a level o certainty no

other frm can match. TCS oers a consulting-led, integrated portolio o IT and IT-

enabled, inrastructure, engineering and assurance services. This is delivered through its

unique Global Network Delivery Model, recognized as the benchmark o excellence in

sotware development. A part o the Tata Group, Indias largest industrial conglomerate,

TCS has a global ootprint and is listed on the National Stock Exchange and Bombay

Stock Exchange in India.

For more inormation, visit us at

www.tcs.com

tcs corporate-brochure 09 2011

Documents