t&d
TRANSCRIPT
TABLE OF CONTENTS
PREFACE …………………………………………………..…....Page No.2
ACKNOWLEDGEMENT…..…………………………………….Page No.3
LIST OF TABLES …………………………………………………Page No.5
LIST OF CHARTS……………..……………………………...…..Page No.7
LIST OF ABBREVIATIONS……………………………………..PageNo.8
CHAPTER TITLEPAGE.
NO
I INTRODUCTION 9
1.1 INDUSTRY PROFILE 10
1.2 COMPANY PROFILE 13
1.3 CORPORATE PROFILE 24
1.4 MAJOR COMPETITORS OF L&T - MHI 27
II OBJECTIVE & METHODOLOGY 28
2.1 SIGNIFICANCE OF THE STUDY 28
2.2 OBJECTIVES OF THE STUDY 29
2.3 SCOPE OF THE STUDY 30
2.4 RESEARCH METHODOLOGY 31
2.5 LIMITATIONS OF THE STUDY 34
III LITERATURE REVIEW 35
IV DATA ANALYSIS & INTERPRETATION 48
V FINDINGS OF THE STUDY 81
VI SUGGESTIONS & RECOMMENDATIONS 84
VII ANNEXURES
7.1 BIBLIOGRAPHY 86
1
7.2 QUESTIONNAIRE 87
List of Tables
Table No Tables Pg. No
4.1 Age details of the respondents 48
4.2 Educational details of the respondents 49
4.3 Experience details of the respondents 50
4.4 Setting the goals and objectives in the beginning of the year 51
4.5 Respondents opinion on training need identification by the
company
52
4.6 Immediate supervisor conducting TNA 53
4.7 Recommendation for training by IS/HR 54
4.8 Appropriate nomination procedure being followed 55
4.9 Best option to select employees for training 56
4.10 Developing and maintaining training calendar 57
4.11 Training schedule communicated in advance 58
4.12 Training programs conducted 59
4.13 Training procedure being followed 60
4.14 (i) Type of training attended 62
4.14 (ii) Type of training attended 63
4.15 Most preferred method for behavioral training 64
4.16 Number of training programs attended 66
4.17 Respondents opinion on number of training programs 67
2
Table No Tables Page
no
4.18 Respondents opinion on spending on external trainers by the
company
68
4.19 Respondents opinion on various training programs offered to the
employees
70
4.20 Factors that motivates employees to attend the training 71
4.21 Level of satisfaction of the employees with respect to training 72
4.22 Knowledge sharing sessions conducted in the organisation 74
4.23 Library facilities in the organization 75
4.24 Efforts of organization to learn new technology 76
4.25 Respondents opinion on implementation of employee feedback 77
4.26 Respondents opinion on effectiveness of training programs 78
4.27 Respondents opinion on knowledge acquired through training 80
3
LIST OF CHARTS
Chart
No
Charts Pg. No
4. (i) Age details of the respondents 48
4. (ii) Educational details of the respondents 49
4. (iii) Experience details of the respondents 50
4. (iv) Setting the goals and objectives in the beginning of the year 51
4. (v) Respondents opinion on training need identification by the
company
52
4. (vi) Immediate supervisor conducting TNA 53
4. (vii) Recommendation for training by IS/HR 54
4. (viii) Appropriate nomination procedure being followed 55
4. (ix) Best option to select employees for training 56
4. (x) Developing and maintaining training calendar 57
4. (xi) Training schedule communicated in advance 58
4. (xii) Training programs conducted 59
4. (xiii) Training procedure being followed 61
4. (xiv) i Type of training attended 62
4. (xiv)
ii
Type of training attended 63
4. (xv) Most preferred method for behavioral training 65
4. (xvi) Number of training programs attended 66
4
Chart
No
Chart Page
no
4. (xvii) Respondents opinion on number of training programs 67
4. (xviii) Respondents opinion on spending on external trainers by the
company
69
4. (xix) Respondents opinion on various training programs offered to the
employees
70
4. (xx) Factors that motivates employees to attend the training 71
4. (xxi) Level of satisfaction of the employees with respect to training 73
4. (xxii) Knowledge sharing sessions conducted in the organisation 74
4. (xxiii) Library facilities in the organization 75
4. (xxiv) Efforts of organization to learn new technology 76
4. (xxv) Respondents opinion on implementation of employee feedback 77
4. (xxvi) Respondents opinion on effectiveness of training programs 79
4.
(xxvii)
Respondents opinion on knowledge acquired through training 80
LIST OF ABBREVIATIONS
TNI –Training Need Identification
TNA – Training Need Analysis
IS – Immediate Supervisor
HR – Human Resource
5
PODP – Performance Oriented Development Plan
PMS – Performance Management System
CHAPTER – I
INTRODUCTION
A study has been carried out to observe and analyze the training and development
practices at L&T – MHI Boilers Private limited. Training is a concept which is not new but has
been used from time to time in varying degrees in different spheres of life. Organisations have in
recent years given more and more emphasis to this concept mainly due to the fact that the level
and amount of competition has been increasing in the last decade or so.
Every organization needs to have well trained and competent workforce who are up-to-
date in the new technologies and who are ready to adopt new learning concepts so as to increase
their skill levels and add to their existing levels of knowledge. As a result the employee is better
equipped to do his present job and is also better prepared for higher positions with increased
responsibilities.
With the advent of technology, jobs have been becoming more and more complex,
adding to the need for more training so as to update the knowledge of the workforce. Training in
organizations can be used as both reactive and a proactive approach, because no employee is
perfect at the time of hiring and hence certain training is always needed to make an individual as
close to the requirement of an organization as possible.
In today’s fast changing organizations it is most important for organizations to spend
time, money and energy towards the development of training and the various resources which are
essential for the fast growth of training and development.
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Training is a part of Human Resource Development (HRD), which basically comprises of
training, education and development. HRD can be defined as an organized learning experience,
conducted in a definite time period, to increase the possibility of improving job performance and
growth.
1.1 INDUSTRY PROFILE
India's power market is the fifth largest in the world. The power sector is high on India's
priority as it offers tremendous potential for investing companies based on the sheer size of the
market and the returns available on investment capital.
Contribution from different sources of power generation
Coal based55%
Gas10%
Hydro26%
Re-new-able5%
Nuclear3%
Diesel1%
Almost 55 per cent of this capacity is based on coal, about 10 per cent on gas, 26 per cent
on hydro, approximately 5 per cent on renewable sources, about 3 per cent on nuclear and 1 per
cent on diesel.
In the past five years, there has been a much greater emphasis on transmission and
distribution reforms.
7
Over the years, the fuel mix has changed. Growing environmental concerns have led to
an interest in renewable sources of energy (comprising wind energy, solar photovoltaic energy,
biomass power and mini hydro plants). But despite great potential, renewable sources contribute
only a little over 6,000 MW at present.
Thermal Power Generation
Even with full development of the feasible hydro potential in the country, coal would
necessarily continue to remain the primary fuel for meeting future electricity demand. Use of gas
as a fuel for power generation would depend upon its availability at reasonable prices. Natural
gas is being used in Gas Turbine /Combined Cycle Gas Turbine (GT/CCGT) stations, which
currently accounts for about 10 per cent of total capacity. Power sector consumes about 40
percent of the total gas in the country. Thermal power plants convert energy rich fuel into
electricity and heat. Possible fuels include coal, natural gas, petroleum products, agricultural
waste and domestic trash / waste. Other sources of fuel include landfill gas and biogases. In some
plants, renewal fuels such as biogas are co-fired with coal.
Coal and lignite accounted for about 57% of India's installed capacity. However, since
wind energy depends on wind speed, and hydropower energy on water levels, thermal power
plants account for over 65% of India's generated electricity. India's electricity sector consumes
about 80% of the coal produced in the country. India expects that its projected rapid growth in
electricity generation over the next couple of decades is expected to be largely met by thermal
power plants.
Fuel constraints
The iron content is low in India's coal, and toxic trace element concentrations are negligible. The
natural fuel value of Indian coal is poor. On average, the Indian power plants using India's coal
supply consume about 0.7 kg of coal to generate a kWh, whereas United States thermal power
plants consume about 0.45 kg of coal per kWh.
The high ash content in India's coal affects the thermal power plant's potential emissions.
Therefore, India's Ministry of Environment & Forests has mandated the use of beneficiated coals
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whose ash content has been reduced to 34% (or lower) in power plants in urban, ecologically
sensitive and other critically polluted areas, and ecologically sensitive areas. Coal benefaction
industry has rapidly grown in India, with current capacity topping 90 MT.
Thermal power plants can deploy a wide range of technologies. Some of the major technologies
include:
Steam cycle facilities (most commonly used for large utilities);
Gas turbines (commonly used for moderate sized peaking facilities);
Cogeneration and combined cycle facility (the combination of gas turbines or internal
combustion engines with heat recovery systems); and
Internal combustion engines (commonly used for small remote sites or stand-by power
generation).
Installed thermal power capacity
The installed capacity of Thermal Power in India, as of June 30 2011, was 115649.48 MW
which is 65.34% of total installed capacity.
Current installed capacity of Coal Based Thermal Power plant is 96,743.38 MW which
comes to 54.66% of total installed capacity
Current installed capacity of Gas Based Thermal Power plant is 17,706.35 MW which is
10.00% of total installed capacity.
Current installed capacity of Oil Based Thermal Power plant is 1,199.75 MW which is
0.67% of total installed capacity.
The state of Maharashtra is the largest producer of thermal power in the country.
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1.2 COMPANY PROFILE
HISTORICAL BACKGROUND OF LARSEN & TOUBRO (L&T)
Henning Holck-Larsen and Soren Kristian Toubro, school-mates in Denmark, would not
have dreamt, as they were learning about India in history classes that they would, one day,
create history in that land.
In 1938, the two friends decided to forgo the comforts of working in Europe, and started
their own operation in India. All they had was a dream. And the courage to dare.
Their first office in Mumbai (Bombay) was so small that only one of the partners could use
the office at a time!
In the early years, they represented Danish manufacturers of dairy equipment for a modest
retainer. But with the start of the Second World War in 1939, imports were restricted,
compelling them to start a small work-shop to undertake jobs and provide service facilities.
Germany's invasion of Denmark in 1940 stopped supplies of Danish products. This crisis
forced the partners to stand on their own feet and innovate. They started manufacturing
dairy equipment indigenously. These products proved to be a success, and L&T came to be
recognized as a reliable fabricator with high standards.
The war-time need to repair and refit ships offered L&T an opportunity, and led to the
formation of a new company, Hilda Ltd., to handle these operations. L&T also started two
repair and fabrication shops - the Company had begun to expand.
Again, the sudden internment of German engineers (because of the War) who were to put
up a soda ash plant for the Tata, gave L&T a chance to enter the field of installation - an
area where their capability became well respected.
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THE JOURNEY
In 1944, ECC was incorporated. Around then, L&T decided to build a portfolio of foreign
collaborations. By 1945, the Company represented British manufacturers of equipment used
to manufacture products such as hydrogenated oils, biscuits, soaps and glass.
In 1945, L&T signed an agreement with Caterpillar Tractor Company, USA, for marketing
earthmoving equipment. At the end of the war, large numbers of war-surplus Caterpillar
equipment were available at attractive prices, but the finances required were beyond the
capacity of the partners. This prompted them to raise additional equity capital, and on 7th
February 1946, Larsen & Toubro Private Limited was born.
Independence and the subsequent demand for technology and expertise offered L&T the
opportunity to consolidate and expand. Offices were set up in Kolkata (Calcutta), Chennai
(Madras) and New Delhi. In 1948, fifty-five acres of undeveloped marsh and jungle was
acquired in Powai. Today, Powai stands as a tribute to the vision of the men who
transformed this uninhabitable swamp into a manufacturing landmark.
PUBLIC LIMITED COMPANY
In December 1950, L&T became a Public Company with a paid-up capital of Rs.2 million.
The sales turnover in that year was Rs.10.9 million.
Prestigious orders executed by the Company during this period included the Amul Dairy at
Anand and Blast Furnaces at Rourkela Steel Plant. With the successful completion of these
jobs, L&T emerged as the largest erection contractor in the country.
In 1956, a major part of the company's Bombay office moved to ICI House in Ballard
Estate. A decade later this imposing grey-stone building was purchased by L&T, and
renamed as L&T House - it’s Corporate Office.
The sixties saw a significant change at L&T - S. K. Toubro retired from active management
in 1962.
The sixties were also a decade of rapid growth for the company, and witnessed the
formation of many new ventures: UTMAL (set up in 1960), Audco India Limited (1961),
Eutectic Welding Alloys (1962) and TENGL (1963).
11
EXPANDING HORIZONS
By 1964, L&T had widened its capabilities to include some of the best technologies in the
world. In the decade that followed, the company grew rapidly, and by 1973 had become one
of the Top-25 Indian companies.
In 1976, Holck-Larsen was awarded the Magsaysay Award for International Understanding
in recognition of his contribution to India's industrial development. He retired as Chairman
in 1978.
In the decades that followed, the company grew into an engineering major under the
guidance of leaders like N. M. Desai, S.R. Subramanian, U. V. Rao, S. D. Kulkarni and A.
M. Naik.
Today, L&T is one of India's biggest and best known industrial organizations with a
reputation for technological excellence, high quality of products and services, and strong
customer orientation. It is also taking steps to grow its international presence.
For an institution that has grown to legendary proportions, there cannot and must not be an
'end'. Unlike other stories, the L&T saga continues.....
EVOLUTION OF L&T & PARTNERSHIP WITH MITSUBISHI
HEAVY INDUSTRIES (MHI)
The evolution of L&T into the country's largest engineering and construction
organization is among the most remarkable success stories in Indian industry.
L&T was founded in Bombay (Mumbai) in 1938 by two Danish engineers, Henning
Holck-Larsen and Soren Kristian Toubro. Both of them were strongly committed to developing
India's engineering capabilities to meet the demands of industry.
Beginning with the import of machinery from Europe, L&T rapidly took on engineering
and construction assignments of increasing sophistication. Today, the company sets global
engineering benchmarks in terms of scale and complexity.
12
Company partnership
Larsen & Toubro Limited, India is a USD 9.8 billion technology, Engineering and
Construction group, with global operations. It is one of the largest and most respected
companies in India's private sector. A strong, customer - focused approach and the constant
quest for top-class quality have enabled L&T to attain and sustain leadership in its major lines
of business over seven decades.
Mitsubishi Heavy Industries, Limited, Japan is one of the world's leading heavy
machinery manufacturers, with consolidated sales of over USD 34 billion. Its diverse line-up of
products and services encompasses energy, material handling and transportation equipment,
aerospace, machinery & steel structures and shipbuilding & ocean development.
MHI has over five decades of experience in manufacturing supercritical boilers and
turbine-generators. It possesses state-of-the-art technology, and has the world's most extensive
references of large capacity supercritical boilers and turbine.
Vision
“L&T MHI boilers Pvt. Ltd. shall be India’s most preferred provider of fossil fuel
supercritical boilers, services and a leading contributor to the nation’s power generation capacity
in an eco-friendly manner”.
Mission
“L&T MHI boilers Pvt. Ltd. shall enhance customer satisfaction through consistent high
quality, on-time delivery of product using state-of-the-art technology and implementing best
practices.
L&T MHI boilers Pvt. Ltd. Shall follow fair, transparent, ethical and safe practices in its
operations with all stakeholders and achieve performance excellence through continuous
innovation to systems, product and services (kaizen).
13
L&T MHI boilers Pvt. Ltd. Shall foster a culture of mutual support and respect,
professionalism and empowerment among its employees”.
Learning & Development Vision of L&T:
Training shall be a strategic business function, contributing significantly to
organizational, group and individual effectiveness and growth by fostering a strong learning
culture.
Quality policy
“L&T MHI boilers Pvt. Ltd. Shall strive to become the most preferred provider of fossil
fuel fired super critical boilers and services meeting stakeholders expectations through
innovative management practices, latest manufacturing techniques, observing high standards in
health, safety and environment practices, maintaining and confidentiality, integrity and
availability of information and continual improvement in management stems to achieve customer
satisfaction”.
L&T- MHI Facilities and Establishment
L&T-MHI Boilers has established state of art manufacturing facility for Pressure Parts
and Pulverisers for super critical boilers at Hazira in Gujarat. The current installed capacity is
4000 MW per year. The facility has systems, processes, machinery, manufacturing capabilities
which are the best in its class. Today we can boast of creating such a facility in India which is
unique and augurs well for the Indian Power Equipment requirement.
In Pulveriser manufacturing facility, the plant layout is designed for optimum movement
of material. Also many of the production accessories are designed and facilitated to achieve the
ergonomic workstation design to reduce the fatigue of the people working in the area.
14
There has been lot of thrust and emphasis on system driven approach since inception and
MHI has put lot of emphasis on training and development of workforce skill development.
This has lead to development of a strong technical team with proficiency in super critical
boiler fabrication. Along with MHI, we have run various training and skill development
programs. More than 400 people have been trained in their areas of activities with the active
participation of MHI experts, this covered detail Manufacturing Procedure for Header, Pipe,
Panel and Coils.
For the on job Shop Floor experience a MHI Technical Advisory Team has been placed
at L&T-MHI Boilers Hazira Manufacturing Complex to assist the Engineers and Supervisors in
fabrication activities. With their in depth knowledge and proficiency in manufacturing of Super
critical boilers, we have been able to develop our workforce too.
After starting the full load production a Quality Patrol Team has been formed including
the MHI and L&T-MHI Boilers persons. This team takes in frequent visits in fabrication shops
and suggests various measures for improvement. These suggestions are related to safety,
improving productivity and quality of products.
Projects & Product Offerings of L&T - MHI
L&T-MHI Supercritical Sliding Pressure Operation Boilers - Projects under execution
CompanyUnit
NameCountry MW
SHO
outlet
Pressure
(kg/
cm2(g))
SHO
Steam
Condition
(deg-C)
RHO
steam
condition
(deg-C)
Main
Fuel
*Boiler
Type
Jaiprakash
Power
Nigrie India 2X660 256 568 596 Coal SV
15
Venturesltd
Mahagenco Koradi India 3X660 255 569 595 Coal SV
Nabha
Power Ltd.Rajpura India 2X700 256 568 596 Coal SV
Boiler offerings
Supercritical boilers of 500 MW and above range
SH & RH temperature up to 605 degrees Celsius
Low NOx burners (A-PM) as standard
Two pass design with divided back pass
Front and side mill arrangements
Vertical wall as standard
Spiral wall can also be offered
Features & merits
Furnace wall
Vertical wall construction as standard
MHI has largest number of sliding pressure vertical wall supercritical units in operation
Rifled tube construction In high heat flux zone
Easier manufacturing and simpler construction
Low mass flux compared to spiral wall and hence lesser pressure drop
Lesser field joints
Less slag accumulation
Less thermal stresses
Simpler supporting arrangement
Firing arrangement
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Circular corner firing (CCF) with twin fire vortex as standard
Less steam temperature imbalance between left and right leads
Uniform heat flux in the furnace
Less burner heat input
Coal firing system
Use of MACT (Mitsubishi Advanced Combustion Technology) with APM (Advanced
Pollution Minimum) burner and additional air port
High ignition ability under low O2 condition
Reduced NOx emissions
Reduced unburned carbon loss
Low excess air (15%) increases boiler efficiency
R h temperature control
Use of gas biasing damper in the second pass as primary control
Additional tilting mechanism for burners as a secondary control
Interstage attemperation as emergency control
Pressure control of RH temperature is achieved
No RH spray under steady state operation
L&T‘s GLOBAL PRESENCE:
17
MILESTONES OF L&T – MHI
18
2007: Formation of L&T – MHI Boilers Pvt Ltd – a joint venture between Larsen & Toubro
and Mitsubishi Heavy Industries.
2008: Foundation stone laying ceremony at Hazira Boiler manufacturing facility.
2009: Order received from Jaiprakash Power Ventures limited for 2 x 660 MW Nigrie, MP
Order received from L&T for 3 x 660 MW power plant at koradi, Maharashtra.
AWARDS AND ACCOLADES RECEIVED BY L&T – MHI
1. L&T-MHI Boilers wins award for Best Industrial Structure in TEKLA Structures
Model Competition
2. The Economic Times named Mr. A.M. Naik "Business Leader of the Year" for 2008.
3. L&T is among the top 100 Most Trusted brands of India as published in The Brand Trust
Report.
4. Mr. A.M. Naik was also awarded the Padma Bhushan by the President of India in
2009.
5. L&T Won Best Innovation in Logistics-Transportation award on 20 May 2011 from
India International Logistics Forum
6. L&T Won The Financial Express-EVI Green Business Leadership Award for 2010-
11. The award was received from Dr. A.P.J. Abdul Kalam
7. Mr. A.M. Naik honored with CNBC TV18 ‘Infrastructure Leader of the Year’ Award
in 2012
8. L&T Heavy Engineering Wins National Award for Export Excellence in 2010-11
9. L&T Ranks 3rd in BSE Green Index. This is first-of-its-kind index assesses the ‘carbon
performance’ of companies drawn from the BSE Top 100 in Feb’ 2012
10. L&T wins ICC ‘Corporate Governance and Sustainability Vision Award 2012’
11. L&T was recognized as the Company of the Year in 2010.
19
2010: Order received from L&T for 2 x 700 MW, Rajpura, Punjab (Phase D).
IBR (Indian Boiler Regulator) approval received from Hazira boiler manufacturing facility
Order received from SPGCL for 3 x 660 MW power plant at Karchana, Uttarpradesh
12. L&T has featured four times in Forbes Fab 50 list of the best public companies in the
Asia-Pacific region.
13. The company ranked #14 in the 2011 Fortune India 500 list of the largest Indian
companies by total revenues.
List of Software used in Design AT L&T – MHI BOILERS PRIVATE
LIMITED
Structural Group
Tekla Structure
Smart Plant 3D
Smart Plant Review
STAAD Pro V8i
C&I Group
Smart Plant
Instrumentation
Smart Plant Electricals
ORCA Netmation
Engineering station
Software
Pressure Parts
Solid Edge ST3
MSC Nastran
CAESAR -II
RADAN - Radnest
Non Pressure Parts
ProE M60
MSC Nastran
STAAD Pro V8i
Piping
Smart Plant 3D
Smart Plant Review
Microstation v8
CAESAR II
Fuel Firing
Solid Edge ST3
ProE M60
Layout
Smart Plant 3D
Smart Plant Review
3D Symbol Designer
Microstation v8
Performance & Process
Smart Plant P&ID
Thermal Program
Software (LBSM)
Pulversier
Soild Edge
Primavera
1.4 CORPORATE PROFILE
20
Board of directors
"The company that we run has a strong heritage of professionalism that places the highest value
on merit and integrity. In the 7th decade of the existence of L&T, all the directors on our board
are conscious of our responsibility in transforming the organization to make it truly world class,
to ensure its continued long term success and growth."
- A. M. Naik, Chairman & Managing Director
K.VENKATARAMANAN - whole-time director & president.
V.K.MAGAPU - whole-time director & president.
M.V.KOTWAL - whole-time director & president
RAVIUPPAL - whole-time director & president
S.N.SUBRAHMANYAN - whole-time director & president
ORGANISATION STRUCTURE OF CORE ENGINEERING TEAM AT
L&T – MHI, CHENNAI
21
Technology
In every sphere of L&T's operations, technology is the key enabler, reinforcing its
leadership position, and sustaining its competitive strengths. While for some, technology is a
means to an end, for L&T, technology represents endless possibilities.
Engineering & construction
In engineering and construction, L&T's technology capabilities include a strategic mix
of in-house strengths and the expertise of its joint venture partners. Engineering Centers at
22
Head – Engineering AT L&T – MHI,
Chennai
Head – Engineering AT HEAD OFFICE
Insulation
Pressure Parts
Fuel Firing
SP3D Administrator
Performance, Proposals, Process
Boiler Auxiliaries
Steel StructuresPiping
Electrical, C&I
Mumbai, Vadodara and Delhi carry out process design and simulation, analysis of
computational fluid dynamics, mechanical design, failure analysis and trouble shooting.
L&T has set up an engineering and project management centre in Abu Dhabi, to
undertake oil and gas related projects as well as engineering and consultancy services.
An engineering centre in Sharjah is an extended arm in the Gulf. This is supplemented
through collaborations with key partners: L&T-Valdel for engineering services in the upstream
hydrocarbon sector, L&T-Chiyoda for the mid and downstream sectors, and L&T Sargent &
Lundy for the power sector.
The engineering services provided by L&T's Engineering Design Research Centers at
Chennai and Kolkata include feasibility studies, project reports, system engineering,
architectural, structural and civil design for infrastructure development projects.
L&T-Ramboll Consulting Engineers provides civil engineering and consultancy
services for a wide range of projects in the transportation sector - ports, airports, highways and
bridges.
Manufacturing
L&T's design & engineering capabilities in manufacturing enable it to set new
benchmarks in terms of scale, sophistication and speed. The Company has dedicated
engineering centers at the manufacturing locations. Two 'Technology Development Centers’
have been set up to develop new products and manufacturing technologies. L&T also
collaborates with the organizations like ISRO to bolster its capabilities in the strategic sectors of
aerospace, defence and nuclear power.
L&T Electrical & Automation is a pioneer in the design of switchgear and
switchboards that are engineered for tropical conditions. It has built further on this experience,
and has leveraged its R&D strengths to develop a host of new products and features.
L&T Electrical & Automation has applied for and secured 409 patents - a landmark
for an Indian company. Patent applications cover innovations made on a variety of low voltage
indigenously developed switchgear products like the air circuit breakers (ACBs) and moulded
23
case circuit breakers (MCCBs), medical products, petroleum dispensing pumps, tooling
solutions and switchboards.
Technology services
L&T provides its global clients with the winning edge through the development of
optimal solutions. L&T's Integrated Engineering Services leverage the Company's own
engineering heritage and experience. The Embedded Systems unit provides technological
assistance across a broad spectrum - design, maintenance, re-engineering, testing, prototyping
and industrial services.
MAJOR COMPETITORS OF L&T-MHI BOILERS
POWER INDUSTRY OIL & GAS INDUSTRY
BHEL BECHTEL
24
BGR ENERGY SAMSUNG
DOOSAN FLOUR
GE HYUNDAI
ALSTOM CHERVON
BECHTEL
FLOUR
CHAPTER – II
OBJECTIVE & METHODOLOGY
2.1 SIGNIFICANCE OF THE STUDY
25
The company derives competitive advantage from training and development. Training &
development programs help to remove performance deficiencies in employees. Hence it is
essential to study such training programs are effective or not.
The study focuses on learning the various practices followed by the organization with
respect to the training and development activities. After the research, the findings and
suggestions would be of great importance to the organization as a detailed analysis on the current
practices will bring out the necessary changes to be followed by the organization.
The study on role of the training programs on the employee performance will give the
result of whether the training programs were successful in developing the required skill in the
employee or not.
Hence the study is very important and useful for the organization in many aspects such as
in knowing the effectiveness of the training programs on the employee performance and the
required procedure in achieving them.
2.2 OBJECTIVES OF THE STUDY
PRIMARY OBJECTIVES
To study the training and development practices followed at L&T-MHI Boilers Pvt ltd.,
Chennai.
26
To study the impact of training programs on employee performance.
SECONDARY OBJECTIVES
To find out various training & development methods followed in the company
To find the level of satisfaction of employees regarding the training programs offered by
the company
To ascertain how far the training programs are useful to improve carrier prospects of
individual employee in the organization
To identify and suggest measures for the improvement of the training programs
2.3 SCOPE OF THE STUDY
The study will give necessary information to management for further improvement in Training
and development practices followed in the organization. The study will help the organization to
know the strength and weakness areas of its training and development activities.
When taken care and corrective actions are taken,
27
the objectives of the training programs such as improving technical skills of the
employee as per the organizational requirement will be fulfilled
Productivity can be increased
Individual objectives and organizational objectives can be achieved
Individual performance and organizational performance can be improved
Organization can remain competitive and can have an edge over its competitors in terms
of the required skilled manpower which is the valuable asset for the organization.
2.4 RESEARCH METHODOLOGY
Meaning:
According to Clifford Woody “Research comprises defining and redefining problems,
formulating hypothesis or suggested solutions; collecting organizing and evaluating data; making
deductions and reaching conclusions; and at last carefully testing the conclusions to determine
whether they fit the formulating hypothesis”.
Research in common parlance refers to search for knowledge. We can also define
28
research as a scientific and systematic search for information on a specific topic.
Objectives of Research:
The purpose of the study is to discover answers to questions through the application of
scientific procedures. The main aim of research is to find out the truth which is hidden and which
has not been discovered as yet. Each research study has its own specific purpose. It includes:
1. To gain with a phenomenon or to achieve new insights into it.
2. To portray accurately the characteristics of a particular individual, situation or a group.
Research Design:
“A research design is the arrangement of conditions for collection and analysis of data in
a manner that aims to combine relevance to the research purpose with economy in procedure.” In
fact, the research design is the conceptual structure within which research is conducted; it
constitutes the blue print for the collection, measurement and analysis of data. It provides outline
of what the researcher will do from writing the hypothesis and its operational implications to the
final analysis of data. The Research design used here is descriptive research.
Descriptive Research:
Descriptive research, also known as statistical research, describes data and characteristics
about the population or phenomenon being studied. Descriptive research is mainly concerned
with state of affairs as it exists at present. When the researcher is interested in knowing the
characteristics of certain groups such as age, sex, educational level, occupation or income
sample, descriptive research is used.
Data Collection:
Data refers to information or facts. The task of data collection begins after a research
problem has been defined and research plan has been decided. There are two types of data which
are as follows
29
Primary data:
The primary data are those that are collected through questionnaire and direct personal
interview.
Secondary Data:
Secondary data means the data that are already available i.e., they refers to the data which
have been already collected and analyzed by someone else. Secondary data can be either
published data or unpublished data. Secondary data has been collected through record, report,
magazines, websites etc.
Research Instrument:
The research instrument in the study is a ‘structured questionnaire’. Structured
questionnaire are those questionnaires in which there are definite, concrete and predetermined
questions to the aspect, for which the research collects data.
Population size:
The population size in this company was 107 members.
Sampling Unit:
The sampling unit was Larsen & Toubro- Mitsubishi Heavy Industries Private limited,
Chennai.
Sampling Frame:
A sample frame which means sample list, which contains sample size, sample unit, sample
design.
30
Sample Size:
Since the population size was small, whole population was considered for sample size. In
accordance with absentees, leaves, on duties, questionnaire was given to 90 employees. Out of
which 83 respondents have responded. Hence the response rate was 92%
Statistical Analysis:
The Role of Statistics is functioning as a tool in, design research, analyzing its data and
drawing conclusions there from. The important statistical tool used in analysis is:
Percentage Method:
In the case of dichotomous and multiple choice questions percentage calculated as a part
of the analysis of such questions. Percentages are used in making comparisons between two or
more series of data.
Number of respondents favorable
Percentage (%) = ____________________________ ×100
Total respondents
2.5 LIMITATIONS OF THE STUDY
The study is limited only to Larsen & Toubro- Mitsubishi Heavy Industries Private
limited, Chennai.
The study was time bound because the feedback was obtained from the employees during
their work.
31
The findings of the study cannot be applicable to any other organization as the study was
carried out at Larsen & Toubro- Mitsubishi Heavy Industries Private limited, Chennai.
The findings and suggestions are confined only to their organization.
The sample size is restricted to only 83.
The analysis is completely based on the information provided by the employees and
hence could be biased
CHAPTER III
LITERATURE REVIEW
TRAINING AND DEVELOPMENT:
Training could be one of the means used to achieve improvements through the effective
& efficient use of learning resources. Employee training tries to improve skills, or add to the
32
existing level of knowledge so that the employee is better equipped to do his present job, or to
prepare him for a higher position with increased responsibilities.
The effective functioning of any organization requires that employees learn to perform
their jobs at a satisfactory level of proficiency. Organizations need to provide opportunities for
the continuous development of employees not only on their present jobs, but also to develop their
capabilities for other jobs for which they might later be considered.
The TRAINING & DEVELOPMENT process is a complex mixture of activities intended
to improve the performance of individuals & groups within the organization. Some organizations
especially those that carry out complex & specialized operations and are confronted with rapid
changes in technology, are heavily committed to TRAINING& DEVELOPMENT. The systems
that are used frequently in this process include skill development programs, coaching & training
seminars.
CONCEPT OF TRAINING:
Training is the process of increasing the knowledge and skills for doing a particular job.
It is an organized procedure by which people learn knowledge and skill for a definite purpose.
The purpose of training is basically to bridge the gap between job requirements and present
competence of an employee. Training is aimed at improving the behavior and performance of a
person. It is a never ending or a continuous process. Training is closely related with education
and development but needs to be differentiated from these terms.
OBJECTIVE OF TRAINING:
The main objective of training is to bridge the gap between the actual performance and
desired performance.
The training objectives are designed in accordance with the company goals and
objectives. The general objectives of any training program are,
33
To prepare employees both newly recruited and already employed to meet the present as
well as the future requirements of the job and the organisation.
To enable the employee to meet the changing requirements of the job and the
organization.
To demonstrate the employees the new techniques and ways of performing the job or
operations.
To train the employees as per the companies` culture pattern and ethos.
To train the employees inorder to improve the work methods and skills so as to increase
the quantity and quality of output
To be acquainted with the job adjustment and high morale.
To aid in promotions & transfers.
PURPOSE OF TRAINING & DEVELOPMENT
From the book, “TRAINING Theory and Practice” by Aparna Raj,
Training and development can be initiated for a variety of reasons for an employee or
group of employees, e.g.
When a performance appraisal indicates performance improvement is needed
To “benchmark” the status of improvement so far in a performance improvement effort
As part of an overall professional development program
As part of succession planning to help an employee be eligible for a planned change in
role in the organization
To train about a specific topic
To prepare for promotion and managerial succession
To meet global competition
DEFINITION OF TRAINING:
According to Monappa & Saiyadin, “Training refers to the teaching/learning activities
carried on for the primary purpose of helping members of an organization to acquire and apply t
he knowledge, skills, abilities and attitudes needed by that organization”.
34
According to Dale S. Beach “Training is an organized procedure by which people learn
knowledge and /or skill for a definite purpose”.
According to Edwin B. Flippo “Training is the act of increasing the knowledge and skill
of an employee for doing a particular job.”
According to Taylor M.H “Training is a means to bring about a continuous
improvement in the quality of work performed, it would equip them with necessary knowledge,
skill, abilities and attitude to perform their jobs”
According to Randall S. Schuler, “Training is any attempt to improve current or
future employee performance by increasing and employee’s ability to perform through
learning, usually by changing the employee’s attitude or increasing his or her skills and
knowledge. The need for training and development is determined by the employee’s
performance deficiency, computed as follows:”
Training and development need = Standard performance – Actual Performance.
Training improves, changes, and moulds the employee’s knowledge, skill, behavior,
aptitude and attitude towards the requirements of the job and organization. Training refers to the
teaching and learning activities carried on for the primary purpose of helping member of an
organization, to acquire and apply the knowledge, skills, abilities and attitudes needed by a
particular job and organization.
Thus, training bridges the differences between job requirements and employee’s present
specifications.
Difference between Training and Development:
TRAINING DEVELOPMENT
Training is concerned withspecific job skills and
Development is concerned with related enhancement of
35
behavior general knowledge and understanding of no technical organization functions
Training focuses on technical, mechanical oriented operations
Development focuses on theoretical skill and conceptual ideas
Training focuses on current jobs
Development prepares for future jobs
Training is for non - managers Development is for managers and executives
Training may result in enhancement of particular skill
Development may result in personal growth and development
Lawrence S. Kleiman defines training and development as planned learning experience
designed to provide workers with the competencies needed to perform their current or future
jobs.
Training is referred to as teaching specific job related skills and behavior, Whereas
development is more general than towards training and more oriented towards individual
development besides fulfilling organizational needs. The development provides knowledge and
understanding to individuals so as to enable them function more effectively in organizations
through problem-solving, inter-personal relations and decision making.
TRAINING AND DEVELOPMENT PROCESS:
36
REID & BARRINGTON used the term “THE TRAINING PROCESS” to describe the
logical sequence covering pre-planning, planning, implementation and evaluation of training
program, in six stages.
THE FLOW CHART MODEL.
Methods and Techniques of Training need assessment:
GROUP OR ORGANISATIONAL
ANALYSIS
INDIVIDUAL ANALYSIS
1. Organisational goals and objectives 1. Performance Appraisal
2. Personnel / skills inventories 2. Work Sampling
37
Identification of Training needs
Setting learning objectives
Determining a learning strategy
Designing & planning training
Training
Assesing the results
3. Organisational climate indices 3. Interviews
4. Efficiency indices 4. Questionnaires
5. Exit Interviews 5. Attitude survey
6. MBO or work planning system 6. Training Progress
7. Quality Circles 7. Rating Scales
8. Customer Survey / Satisfaction data 8. Observations of Behaviour
9. Consideration of current and
projected changes
9.Individual change as per
requirement of organisation
Importance of Training Need Analysis:
Training Need Analysis (TNA) is a systematic method of determining what caused
performance to be below than expected or required. The main aim and focus of training is
performance improvement. A TNA is important because it helps in identifying that can be
corrected by training. It is important in the following ways:
To decide what specific training each employee needs and what will improve their job
performance.
To differentiate between the need for training and organizational issues.
To determine whether training is needed.
To determine causes of poor performance.
To determine content and scope of training.
To determine desired training outcomes.
METHODS OF TRAINING:
Generally, the training methods can be classified into two types:
a) On-the-job methods
b) Off-the-job methods
a) On-the-job methods:
These methods are briefly discussed below:
38
1. On-the job Training
In this training an employee will be placed in a new job and is told how it is to be
performed. It aims at developing skills and habits consistent with the existing practices
2. Vestibule Training or Training-Centre Training
This is otherwise known as classroom training, which is imparted with the help of
equipment and machines identical to those in use at the place of work.
3. Simulation
It is more or less like vestibule training. The trainee works in closely “duplicated‟ real
job conditions. This is essential in cases in which actual on-the-job practice is expensive, might
result in serious injury, a costly error or the destruction of valuable material or resources, e.g., in
aeronautical industry.
4. Demonstration
Under this method, there will be a description and demonstration of how to do a job. He
performs the activity himself, going through a step-by-step explanation of the “why‟, “how‟ and
“what‟ of what he is doing.
5. Apprenticeship
Under this method, each apprentice or trainee will be given a program of assignments
according to a predetermined schedule, which provides for efficient training in trade skills
6. Job Instruction Training (JIT)
The JIT Method is a four step instructional process involving preparation, presentation,
performances try out and follow up.
7. Coaching and Mentoring
Coaching establishes one-on-one relationship between trainees and supervisors, which
offer workers, continued guidance and feedback on how well they are handling their tasks.
39
8. Job Rotation
It means the movement of trainee from one job to another. This helps him to understand
how the job functions.
b) Off-the-Job Methods:
Under this method, training will be given in company classroom, an outside place owned
by the organization, an education institution, or association, which is not the part of the
company. The following are the methods.
1. Lectures
These are classroom lectures given by an instructor on specific topics, formally. This
method is useful when philosophy, concepts, attitudes, theories and problem solving have to be
discussed.
2. Conferences
Normally a conference will be held in accordance with an organized plan. Different
topics with their problems relating to training of personnel are discussed.
3. Seminars or Team Discussion
A group will constitute a team for discussion. The group learns through discussion of a
subject on a selected subject.
4. Case Discussion
Testing of a real problem will be undertaken under this method. In other words, a real
business problem or situation demanding solution is presented to the group and members are
trained to identify the problems present, they must suggest various methods for tackling them,
analyze each one of these, find out their comparative suitability, and decide for themselves the
best solution.
5. Role Playing
40
This method is also called “role reversal‟, ‟socio drama‟ or “psycho drama‟. Here
trainees act out a given role as they would in a given play. Two or more trainees are assigned
roles in a given situation, which is explained to the group.
6. Programmed Instruction
Under this method, there will be two essential elements, (a) a step-by-step series of bits
of knowledge, each building upon what has gone before, and (b) a mechanism for presenting the
series and checking on the trainees‟ knowledge. Questions are asked in proper sequence and
indication given promptly whether the answers are correct.
TRAINING AND DEVELOPMENT PRACTICES OF L&T-
MHI BOILERS PRIVATE LIMITED, CHENNAI
Training shall be a strategic business function, contributing significantly to
organizational, group and individual effectiveness and growth by fostering a strong learning
culture. L&T – MHI shares the training & development activities of L&T –Power with respect to
the following of similar procedures, plans and activities.
The training inputs are given to enhance the expertise on functional knowledge,
competencies and skills; whereas inputs on managerial & behavioral competencies lead to
overall development of the personality. In both cases, the training inputs would be directly linked
to the present and future job demands.
Learning and Development:
Training and development practice is called as Learning and Development in L&T – MHI.
41Training Need Identification
(TNI)
TNI through PMS (PODP)
TNI through Org. Requirements
TNI through Head of Departments
Preparation of Annual
TYPES OF TRAINING:
The various training initiatives conducted in the organization are classified into following types:
Technical Training
Behavioral Training
Business Specific Training
Core Development Programme (Organized by corporate L&T)
New Joiner’s Induction
Executive Management Programs
42
Preparation of Annual
Leadership Programs
Training Need Identification Process:
The training need identification process starts by filling up Performance Oriented
Development Plan (PODP) in the beginning of the financial year. PODP form can be accessed
under PMS Tab on Employee Self Service Portal. Following are the steps for Training Need
Identification:
An Immediate Supervisor will assign a ‘Basket of Excellence’ to an individual. ‘Basket
of Excellence’ consists of 4 baskets which has linkage with role. Each basket comprises
of a set of competencies.
The training need identification through PODP is now linked with objective setting
process.
As a part of objective setting process, an employee will access the PODP form and
identify training needs competencies from the ‘Basket of Excellence’ assigned by his/her
superior.
Training needs of all employees will be collated by OC-HR and programs will be
conducted to meet these needs.
Based on the training needs, a yearly calendar is planned for the period April-March.
TRAINING INFRASTRUCTURE of Corporate L&T:
Plural Leadership Development Program:
Management Development Centre (MDC) at Lonavla:
Residential training centre has been set up to facilitate company’s initiatives to meet the
Training and Developmental needs. MDC has all modern amenities, Library, Acoustic Training
Halls, discussion rooms. MDC can accommodate 120 Trainees with Five Training programme at
the same time.
43
L&T Institute of Project Management (IPM)
L&T is involved in Projects and project management for several years. Project
management being experiential, learning is unique to the projects with a view to create and
disseminate the L&T body of knowledge in project management, company has established L&T
I’PM. This institute is set up at L&T Knowledge city, Vadodara. It has facilities like class rooms,
Library, Computer Library, Group Discussion rooms with highly experience and eminent
facilities. The institute carries out Certification programs like Post Graduate Diploma in Project
management, Senior Management Programme, Continuing Education Programme, and
Beginners Programme in Project Management etc.
Centre for Technology and Engineering Applications (C-TEA):
It is the centre of excellence for technology application ups in & applied engineering. C-
TEA has set ups in Madh, Mumbai & Mysore. All centers are fully geared to deliver programme
that are of current relevance to all the units of Larsen & Toubro Limited. In addition to this each
separate company has its own training infrastructure
Any Time Learning:
Any time learning is the online learning portal of L&T. The portal provides access to
courses under following categories:
Functional
Behavioral
Certification in Strategic Business Management
Certification in Finance Management
Certification in Human Resource Management
Certification in Business Management Tools
Training Calendar:
44
L&T – MHI prepares training calendar and maintains them by updating it from time in
time. It communicates the training calendar to its employees and it communicates the training
schedule well in advance inorder not to disturb the work schedule of the employees.
Corporate training & develop Department releases the Training & Development Calendar
where in Core Development Programs, Leadership Development Programs along with various
managerial & behavioral Training programs are planned. In addition each Operating Company
releases the annual Training calendar to address the training needs identified under PODP.
Management Leadership Assessment Program (MLP/TLP)
Inorder to identify and develop the future leaders of the company, high performers are
assessed on their leadership potentiality through Assessment Development Centers. All the
assesses are given Training and Development inputs as per the feedback received from the
assessment centers to develop their leadership competencies. Further, the employees who are
identified as potential leaders (Top Talent) are given faster career growth in the organization to
occupy the leadership positions.
Study Leave & Sponsorship of Post Graduate Studies:
The company sponsors higher studies i.e. MBA, M-Tech / ME to Graduate Engineers and
CAs, who are high performance employees in E Brand and Tier 1, with in 32 years of age and
have completed minimum two years in the company. Company also has tie up with reputed
management institutions (IIMs, S P JAIN, XLRI Jamshedpur etc.) for sponsoring Executive
MBA program for high performance employees.
CHAPTER IV
4.0 DATA ANALYSIS AND INTERPRETATION
4.1. Table showing the age details of the respondents
S.No AGE NO OF RESPONDENTS PERCENTAGE
(%)
45
1 20-25 6 7
2 26-30 46 55
3 31-35 18 23
4 36-40 6 7
5 41 and above 7 8
Total 83 100
Interpretation
The above table shows that 7% of respondents are between 20-25 years of age, 55% of
respondents are between 26-30 years of age, 23% of respondents are between 31-35 years of age,
7% of respondents are between 36-40 years of age and 8% of respondents are above 41 years of
age.
4. (i). Chart showing the age details of the respondents
20-25 26-30 31-35 36-40 41 and above0
10
20
30
40
50
60
7
55
23
7 8
Percentage
4.2. Table showing the educational details of the respondents
S.No EDUCATIONAL
QUALIFICATION
NO OF RESPONDENTS PERCENTAGE
(%)
1 Diploma 31 37
46
2 B.E/B. Tech 42 51
3 PG 10 12
4 Others 0 0
Total 83 100
Interpretation:
The above table shows that 37% have done diploma, 51% have done B.E/B. Tech,
12% have done PG and other than this there is no employee with other qualifications.
4. (ii). Chart showing the educational details of the respondents.
Diploma B.E/B.Tech PG Others0
10
20
30
40
50
60
37
51
12
0
4.3. Table showing the experience details of the respondents
S.No EXPERIENCE NO OF RESPONDENTS PERCENTAGE (%)
1 Less than 1 11 13
2 1-2 33 39
3 2-3 30 36
47
4 3-4 3 4
5 4-5 3 4
6 More than 5 3 4
Total 83 100
Interpretation
From the above table it is inferred that 13% of respondents are less than 1 years of
experience, 39% of respondents are between 1-2 years of experience, 36% of respondents are
between 2-3 years of experience, 4% of respondents are between 3-4 years of experience, 4% of
respondents are between 4-5 years of experience and 4% of respondents are between more than 5
years of experience in their work.
4. (iii). Chart showing the experience details of the respondents
Less than 1 1 to 2 2 to 3 3 to 4 4 to 5 More than 50
5
10
15
20
25
30
35
40
45
13
3936
4 4 4
Percentage
4.4. Table showing the respondents opinion in setting the goals and objectives
in the beginning of the year
S.No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Yes 81 98
48
2 No 2 2
Total 83 100
Interpretation:
It is clear from the above table that almost all the employees (98%) set their goals and objectives
to achieve the organizations goals and objectives. Hence organization is following a strong
procedure of formulating the goals and objectives for the employees so as to measure the
performance and gap in the required skills to perform a job which is the base for identifying the
training needs.
4. (IV) Chart showing the respondents opinion in setting the goals and objectives in the
beginning of the year
Yes No0
20
40
60
80
100
120
98
2
Percentage
4.5. Table showing the respondents opinion on the training need identification
by the company
S.N
o
OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
49
1 Technical skill gap 19 23
2 Organisational requirement 50 60
3 Technology change 9 11
4 None 5 6
Total 83 100
Interpretation:
More than half of the employees (60%) had confirmed that their organization identifies the
training need based on the organizational requirement. Hence it is inferred that organization
gives more importance to those trainings which enhances the skills and knowledge as per the
organizations requirement.
4. (V) Chart showing the respondents opinion on the training need identification by the
company
Technical skill gap Organisational requirement Technology change None0
10
20
30
40
50
60
70
23
60
116
Percentage
4.6. Table showing the respondents opinion about their immediate supervisor
(IS) conducting the training need analysis
S.No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Always 21 25
50
2 Sometimes 51 62
3 Not at all 11 13
Total 83 100
Interpretation:
From the above table, it is inferred that about 62% of the employees had confirmed that their
immediate supervisor sometimes conducts the training need analysis. Hence it is understood that
the immediate supervisor observes the gap between the required skills and actual skills.
4. (VI) Chart showing the respondents opinion about their immediate supervisor
conducting the training need analysis:
Always Sometimes Not at all0
10
20
30
40
50
60
70
25
62
13
Percentage%
4.7 Table showing the respondents opinion about the recommendation for training by their
IS / HR
S.No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Yes 38 46
51
2 No 45 54
Total 83 100
Interpretation:
From the above table, 46% of the employees had confirmed that they were recommended by
their immediate supervisor for training and 54% had confirmed that they were not recommended
by their IS for training.
4. (Vii) Chart showing the respondents opinion about the recommendation of training by
their IS / HR
Yes No42
44
46
48
50
52
54
56
46
54
PERCENTAGE (%)
4.8 Table showing the respondents opinion on the appropriate nomination procedure being
followed in their organization for different grades based on the training needs.
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Strongly agree 10 12
52
2 Agree 38 46
3 Neutral 27 33
4 Disagree 6 7
5 Strongly disagree 2 2
Total 83 100
Interpretation:
It is inferred from the above table that about 46% have agreed, 12% have strongly agreed
to the fact that appropriate nomination procedure is being followed in their organization with
respect to selection of trainees for the trainings. Also 33% have remained neutral in their opinion
and 7% have disagreed and 2% has strongly disagreed to the selection of employees for training.
4. (Viii) Chart showing the respondents opinion on the appropriate nomination procedure
being followed in their organization for different grades based on the training needs
Strongly agree Agree Neutral Disagree Strongly disagree0
5
10
15
20
25
30
35
40
45
50
12
46
33
7
2
Percentage
4.9 Table showing the respondents opinion about the best option to select the employees for
training
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Identified Training needs 48 58
53
2 Nomination by HOD 7 8
3 Randomly select 0 0
4 Trainee’s interest 28 34
Total 83 100
Interpretation:
It is inferred from the above table that about 58% of the respondents have confirmed that
the identification of training needs is the best option to select the employees for training. About
34% of the respondents also have confirmed that selection for training can be based upon the
trainee’s interest.
4. (Ix) Chart showing the respondents opinion about the best option to select the employees
for training
Based on id
entified
train
ing nee
d
Nomination by H
OD
Randomly
select
Based on tr
ainee
's inter
est0
10
20
30
40
50
60
7058
80
34
Percentage
4.10 Table showing the respondents opinion in developing and maintaining the training
calendar by the organization
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Strongly agree 14 17
54
2 Agree 50 60
3 Neutral 15 18
4 Disagree 4 5
5 Strongly disagree 0 0
Total 83 100
Interpretation:
From the above table it is inferred that 17% of the respondents have strongly agreed, 60%
have agreed to the fact that their organization develops and maintains a training calendar to plan
the training and development activities. About 18% have remained neutral and 5% have
disagreed to the statement.
4. (X) Chart showing the respondents opinion in developing and maintaining the training
calendar the organization
Strongly agree Agree Neutral Disagree Strongly disagree0
10
20
30
40
50
60
70
17
60
18
50
Percentage
4.11 Table showing the respondents opinion on the communication of training
schedule to the employees well in advance.
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Always 49 59
55
2 Sometimes 31 37
3 Not at all 3 4
Total 83 100
Interpretation:
From the above table, it is inferred that 59% of the respondents have confirmed always
and 37% have confirmed sometimes and 4% has confirmed not at all to the statement. Hence it is
understood that the organization communicates well in advance the schedule.
4. (Xi) Chart showing the respondents opinion on the communication of training schedule
to the employees well in advance.
Always Sometimes Not at all0
10
20
30
40
50
60
70
59
37
4
Percentage
4.12 Table showing the respondents opinion on frequency of conducting the training
programs
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Bi-weekly 2 2
56
2 Monthly 38 46
3 Quarterly 21 25
4 Half-Yearly 3 4
5 Yearly 19 25
Total 83 100
Interpretation:
From the above table it is inferred that 46% have confirmed that the organization
conducts training programs monthly and 25% have confirmed that the training programs are
being conducted quarterly.
4. (Xii) Chart showing the respondents opinion on frequency of conducting the training
programs
Bi-weekly Monthly Quarterly Half-Yearly Yearly0
5
10
15
20
25
30
35
40
45
50
2
46
25
4
25
PERCENTAGE (%)
4.13 Table showing the respondents opinion on the relevance of training procedure being
followed in their organization
S.No OPTIONS Training
need
Training
Calendar
Training
attendance
Training
Feedback
57
identification sheet form
Training
effectiveness
sheet
% % % % %
1 Strongly Agree 9 11 14 17 29 35 27 33 13 16
2 Agree 43 52 51 61 48 58 41 49 40 48
3 Neutral 24 29 14 17 6 7 13 16 21 25
4 Disagree 7 8 4 50 0 0 2 2 9 11
5
Strongly
disagree 0 0 0 0 0 0 0 0 0 0
Total 83 100 83 100 83 100 83 100 83 100
Interpretation:
In Training need identification 11% have strongly agreed, 52% have strongly agreed, 29% have
remained neutral, 7% have disagreed to the fact that training need is identified before the training
is given to the employees.
In Training Calendar, 17% have strongly agreed, 61% have strongly agreed, 17% have remained
neutral, 50% have disagreed to the fact that calendar is prepared for each training.
In Training attendance sheet, 35% have strongly agreed, 58% have strongly agreed, 7% have
remained neutral to the fact that the attendance sheet is followed for each training.
In Training feedback form, 33% have strongly agreed, 49% have agreed, 16% have remained
neutral, 2% have disagreed to the statement that the feedback form is taken for each training.
In Training effectiveness sheet, 16% have strongly agreed, 48% have agreed, 25% have
remained neutral, 11% have disagreed to the statement that the training effectiveness sheet is
followed for each training.
58
4. (Xiii) Chart showing the respondents opinion on the relevance of training procedure
being followed in their organization
Training n
eed identificati
on
Training C
alendar
Training a
ttendance sheet
Training F
eedback
Training E
ffectiven
ess
0
10
20
30
40
50
60
70
1117
35 33
16
52
61 58
49 48
29
17
7
16
25
8
50
0 2
11
0 0 0 0 0
Strongly agree Agree Neutral Disagree Strongly Disagree
4.14 (i) Table showing the type of training that the respondents have attended in their
organization
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
59
1 Internal 50 60
2 External 4 5
3 Both Internal & External 17 21
4 None 12 14
Total 83 100
Interpretation:
From the above table, 60% have attended internal training, 5% have attended external
training, 21% have attended both internal & external training and 14% have not attended the
training program at all.
4. (Xiv) i Chart showing the type of training that the respondents have attended in their
organization
Internal External Both Internal & External None0
10
20
30
40
50
60
70
60
5
21
14
Percentage
4.14 (ii) Table showing the type of training that the respondents have attended in their
organization
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Technical 55 66
60
2 Behavioural 8 10
3 Business Specific 5 6
4
Core development
programme 3 4
5 None 12 14
Total 83 100
Interpretation:
From the above table, it is inferred that 66% have attended technical trainings, 10% have
attended behavioral trainings, 6% have attended business specific training, 4% have attended
core development training programs, and 14% have attended none of the training program.
4. (Xiv) ii Chart showing the type of training that the respondents have attended in their
organization.
Technical Behavioural Business Specific Core development programme
None0
10
20
30
40
50
60
70 66
106 4
14
PERCENTAGE (%)
PERCENTAGE (%)
4.15 Table showing the most preferred method for behavioral training by the employees
S.No OPTIONS Classroom /
Lecture
Workshop Case study
Discussion
Role plays Games
Quizzes
61
% % % % %
1
Strongly
Preferred 16 19 30 36 18 22 15 18 22 27
2 Preferred 34 41 34 41 44 53 40 48 40 48
3 Neutral 13 16 16 19 20 24 26 31 18 21
4 Not Preferred 17 20 3 4 1 1 2 3 3 4
5
Strongly not
Preferred 3 4 0 0 0 0 0 0 0 0
Total 83 100 83 100 83 100 83 100 83 100
Interpretation:
Classroom / Lecture method: From the above table that 19% have strongly preferred, 41%
have preferred, 16% have remained neutral, 17% have not preferred, and 3% have strongly not
preferred classroom method for behavioral training.
Workshop method: From the above table that 36% have strongly preferred, 41% have
preferred, 19% have remained neutral, 4% have not preferred, and 0% have strongly not
preferred workshop method for behavioral training
Case Study Discussion: From the above table that 22% have strongly preferred, 53% have
preferred, 24% have remained neutral, 1% have not preferred, and 0% have strongly not
preferred case study method for behavioral training
Role Plays: From the above table that 18% have strongly preferred, 48% have preferred, 31%
have remained neutral, 3% have not preferred, and 0% have strongly not preferred classroom
method for behavioral training
Games / Quizzes: From the above table that 27% have strongly preferred, 48% have preferred,
21% have remained neutral, 4% have not preferred, and 0% have strongly not preferred Games/
Quiz method for behavioral training
62
4. (Xv) Chart showing the most preferred method for behavioral training by the employees
Classroom / Lecture Workshop Case study Discussion Role plays Games, Quizzes0
10
20
30
40
50
60
19
36
2218
27
41 41
53
48 48
1619
24
31
2120
41
3 440 0 0 0
Strongly preferred Preferred NeutralNot Preferrred Strogly not preferred
4.16 Table showing number of training programs attended by the employees from July
2011 to June 2012
S. No Options NO OF RESPONDENTS PERCENTAGE (%)
63
1 1 - 5 56 67
2 5 - 10 8 10
3 10 - 15 1 1
4 15 - 20 0 0
5 Above 20 0 0
6 None 18 22
Total 83 100
Interpretation:
From the above table, it is inferred that 67% have attended t 1 – 5 training programs, 10%
have attended 5 – 10 training programs, 1% have attended 10 – 15 training programs and 22%
has not attended any of the training programs.
4. (Xvi) Chart showing number of training programs attended by the employees from July
2011 to June 2012
1 to 5 5 to 10 10 to 15 15 to 20 Above 20 None0
10
20
30
40
50
60
70
80
67
10
1 0 0
22
Percentage %
4.17 Table showing the number of training programs organized during the year was
sufficient
64
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Less 48 58
2 Sufficient 33 40
3 More 2 2
Total 83 100
Interpretation:
From the above table it is inferred that 58% have confirmed that the number of training
programs arranged were less, 40% have confirmed that number of training programs arranged
were sufficient and 2% have confirmed that the number of training programs were more.
4. (Xvii) Chart showing the number of training programs organized during the year was
sufficient
Less Sufficient More0
10
20
30
40
50
60
70
58
40
2
Percentage
4.18 Table showing whether the organization is ready to spend on external trainers when a
training need arises
65
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Strongly agree 8 10
2 Agree 40 48
3 Neutral 26 31
4 Disagree 7 9
5 Strongly disagree 2 2
Total 83 100
Interpretation:
From the above table, it is inferred that 10% strongly agree, 48% agree, 31% remain
neutral, 9% Disagree, 2% strongly disagree. About half the strength of the employees agree to
the statement that the organization is ready to spend on external trainers.
4. (Xviii) Chart showing whether the organization is ready to spend on external trainers
when a training need arises:
10%
48%
31%
9%2%
PERCENTAGE (%)
Strongly agreeAgreeNeutralDisagreeStrongly disagree
4. 19 Table showing the respondents opinion about the following training programs being
followed in their organization
66
S.No OPTIONS Induction
program
to new
employees
On line
training
Certificate
programs
Sponsorship
education
programs
Executive
manageme
nt
programs
% % % % %
1 Strongly Agree 44 53 10 12 9 11 12 14 12 14
2 Agree 35 42 30 36 33 40 30 36 29 35
3 Neutral 4 5 26 31 29 35 27 33 33 40
4 Disagree 0 0 15 18 12 14 14 17 9 11
5
Strongly
disagree 0 0 2 3 0 0 0 0 0 0
Total 83 100 83 100 83 100 83 100 83 100
Interpretation:
Induction program to new employees: From the above table it is inferred that 53% have
strongly agreed, 42% have agreed, 5% have remained neutral. It is understood Induction program
is offered to all the employees who join the organization.
Online Training: From the above table it is inferred that 12% have strongly agreed, 36% have
agreed, 31% have remained neutral, 18% have disagreed and 2% have strongly disagreed. It is
understood that organization offers online training to its employees.
Certificate programs: From the above table it is inferred that 11% have strongly agreed, 40%
have agreed, 35% have remained neutral, 14% have disagreed. It is understood that organization
offers certificate programs to its employees
Sponsorship Education Program: From the above table it is inferred that 14% have strongly
agreed, 36% have agreed, 33% have remained neutral and 17% have disagreed. It is understood
that organization offers sponsorship education program to its employees
67
Executive management programs: From the above table it is inferred that 14% have strongly
agreed, 35% have agreed, 40% have remained neutral and 11% have disagreed. It is understood
that organization offers Executive management programs to its employees.
4. (Xix) Chart showing the respondents opinion about the following training programs
being followed in their organization
Induction Pro
gramme
Online t
raining
Certificat
e Pro
grams
Sponsh
orship Ed
ucation Pro
gramme
Execu
tive M
anag
emen
t Pro
gramme
0
10
20
30
40
50
60 53
12 11 14 14
4236
4036 35
5
3135 33
40
0
1814 17
11
0 3 0 0 0
Strongly agree Agree Neutral Disagree Strongly Disagree
4.20 Table showing the respondents opinion on the factors that motivate them to attend the
training
S. No OPTIONS 1 2 3 4 TOTAL
68
1 Subject / Topic covered 56 16 8 3 83
2 Trainer / Faculty 52 15 9 7 83
3 Training Location 48 14 10 11 83
4 Training Aids 25 18 19 21 83
Interpretation: From the above table it is inferred that 56 respondents have ranked 1 for Subject
covered, 52 respondents have ranked 1 for trainer, 48 respondents have ranked 1 for training
location and 25 have ranked 1 for training aids.
4. (Xx) Chart showing the respondents opinion on the factors that motivate them to attend
the training
Subject / Topic covered Trainer / Faculty Training Location Training Aids 0
10
20
30
40
50
60 5652
48
25
16 15 1418
8 9 10
19
37
11
21
Rank1 Rank2 Rank3 Rank4
4. 21 Table showing the respondents’ level of satisfaction on the following attributes with
respect to the training given
69
S.
No
OPTIONS Highly
Satisfied Satisfied Neutral Dissatisfied
Highly
Dissatisfied
% % % % %
1
Training
Environment 13 16 54 65 13 16 3 3 0 0
2
Modern
Amenities 13 16 52 62 17 20 1 2 0 0
3
Training
Duration 8 10 52 62 19 23 4 5 0 0
4
Training
Methodology 6 7 46 55 28 34 3 4 0 0
5 Subject / Topic 11 13 49 59 20 24 3 4 0 0
6
Relevance of
Training 7 8 52 63 21 25 2 3 1 1
Interpretation:
Training Environment: From the table, it is inferred that 16% are highly satisfied, 65% are
satisfied, 16% are neutral and 3% are dissatisfied with the training environment.
Modern Amenities: From the table, it is inferred that 16% are highly satisfied, 62% are
satisfied, 20% are neutral and 2% are dissatisfied with the Modern amenities.
Training Duration: From the table, it is inferred that 10% are highly satisfied, 62% are
satisfied, 23% are neutral and 5% are dissatisfied with the training duration.
Training Methodology: From the table, it is inferred that 7% are highly satisfied, 55% are
satisfied, 34% are neutral and 4% are dissatisfied with the Training Methodology.
Subject / Topic: From the table, it is inferred that 13% are highly satisfied, 59% are satisfied,
24% are neutral and 4% are dissatisfied with the Subject / Topic.
70
Relevance of Training: From the table, it is inferred that 8% are highly satisfied, 63% are
satisfied, 25% are neutral and 3% are dissatisfied with the relevance of training.
4. (Xxi) Chart showing the respondents level of satisfaction on the following attributes with
respect to the training given
Training E
nvironmen
t
Modern Amen
ities
Training D
uration
Training M
ethodology
Subjec
t
Releva
nce of T
raining
16 1610
713
8
6562 62
5559
63
1620
23
34
24 25
3 25 4 4 3
0 0 0 0 0 1
Highly Satisfied Satisfied Neutral Dissfiedatis Highly Dissatisfied
4.22 Table showing respondents’ opinion on knowledge sharing sessions being conducted in
their organization.
71
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Yes 47 57
2 No 36 43
Total 83 100
Interpretation: From the above table, it is inferred that 57% have confirmed that knowledge
sharing sessions are conducted in their organization on a timely basis and 43% have confirmed
no for the above statement.
4. (Xxii) Chart showing respondents opinion on knowledge sharing sessions being
conducted in their organization.
57%
43%
Percentage
YesNo
4. 24 Table showing the library facilities in the organization for reference and reading.
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
72
1 Yes 36 43
2 No 47 57
Total 83 100
Interpretation: It is inferred that 43% of the respondents have agreed that there are library
facilities in the organization and 57% have confirmed they do not have library facilities in their
organization.
4. (Xxiii) Chart showing the library facilities in the organization for reference and reading.
43%
57%
Percentage%
YesNo
4. 24 Table showing the respondents opinion on their organization is a learning
organization
73
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Strongly agree 14 17
2 Agree 46 55
3 Neutral 20 24
4 Disagree 3 4
5 Strongly disagree 0 0
Total 83 100
Interpretation: It is inferred from the above table that 17% have strongly agreed, 55% have
agreed, 24% have remained neutral, 4% have disagreed to the statement. It is understood that
more than half of the total employees had confirmed that their organization is a learning
organization which puts efforts to learn new technology.
4. (Xiv) Chart showing the respondents opinion on their organization is a learning
organization
Strongly agree Agree Neutral Disagree Strongly disagree0
10
20
30
40
50
60
17
55
24
40
Percentage%
4. 25 Table showing the employees feedback is duly considered and effectively implemented
in further trainings
74
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Strongly agree 6 7
2 Agree 34 41
3 Neutral 34 41
4 Disagree 8 10
5 Strongly disagree 1 1
Total 83 100
Interpretation:
It is inferred from the above table that 7% have strongly agreed, 41% have agreed, 41%
have remained neutral, 10% have disagreed to the statement and 1% have strongly disagreed to
the statement. It is understood that only 41% have agreed to the fact that employee feedback is
duly considered and implemented in further trainings.
4. (Xv) Chart showing the employees feedback is duly considered and effectively
implemented in further trainings.
Strongly agree Agree Neutral Disagree Strongly disagree0
5
10
15
20
25
30
35
40
45
7
41 41
10
1
PERCENTAGE (%)
4. 26 Table showing respondents’ opinion on the effectiveness of training programs
S. OPTIONSStrongly
Disagree Neutral AgreeStrongly
75
No Disagree Agree
% % % % %
1
Improved my
quality of work 2 2 5 6 24 29 39 47 13 16
2
Increased
productivity 0 0 6 7 33 40 30 36 14 17
3
Improved rational
decision making 1 1 10 12 32 40 35 42 5 6
4
Learnt cross
functional subjects 1 1 10 12 24 29 36 43 12 15
5
Achieve
organisational
objectives 1 1 6 7 34 41 31 40 11 11
6
Increased
individual
performance 1 1 6 7 29 35 33 40 14 17
Interpretation:
Improved my quality of work: From the above table it is inferred that 2% have strongly
disagreed, 6% have disagreed, 29% have remained neutral, 47% have agreed and 16% have
strongly agreed that the training programs have improved quality of work.
Increased Productivity: From the above table it is inferred that 0% have strongly disagreed, 7%
have disagreed, 40% have remained neutral, 36% have agreed and 17% have strongly agreed that
the training programs have increased productivity.
Improved rational decision making: From the above table it is inferred that 1% have strongly
disagreed, 12% have disagreed, 40% have remained neutral, 42% have agreed and 6% have
strongly agreed that the training programs have improved rational decision making.
Learnt cross functional subjects: From the above table it is inferred that 1% have strongly
disagreed, 12% have disagreed, 29% have remained neutral, 43% have agreed and 15% have
strongly agreed that the training programs have helped to learn cross functional subjects.
76
Achieve organizational objectives: From the above table it is inferred that 1% have strongly
disagreed, 7% have disagreed, 41% have remained neutral, 11% have agreed and 11% have
strongly agreed that the training programs have helped to achieve organizational objectives.
Increase individual performance: From the above table it is inferred that 1% have strongly
disagreed, 7% have disagreed, 35% have remained neutral, 40% have agreed and 17% have
strongly agreed that the training programs have helped to achieve individual and organizational
performance.
4. (Xvi) Chart showing the respondents opinion about the effectiveness of training program
that they have attended
Impoved m
y qualit
y of w
ork
Increase
d Productivity
Improved ra
tional decisi
on maki
ng
Learn cro
sss fu
nctional subject
To achieve org.
objectives
Increase
Individual p
erform
ance
2 0 1 1 1 16 7
12 127 7
29
40 3929
4135
47
3642 43
38 40
16 17
615 13 17
Chart TitleStrongly disagree Disagree Neutral Agree Strongly Agree
4. 27 Table showing the percentage of knowledge acquired through training have been
applied to the job
77
S. No OPTIONS NO OF RESPONDENTS PERCENTAGE (%)
1 Up to 20% 16 19
2 20 – 40% 24 29
3 40 – 60% 29 35
4 60 – 80 % 11 13
5 80 – 100% 3 4
Total 83 100
Interpretation: From the above table it is inferred that 19% have applied up to 20%, 29% have
applied 20 – 40%, 35 % have applied 40 – 60%, 13% have applied 60 – 80% and 4% have
applied 80 – 100% of the knowledge acquired through training in their work.
4. (xxvii) Chart showing the percentage of knowledge acquired through training have been
applied to the job.
Up to 20% 20 – 40% 40 – 60% 60 – 80 % 80 – 100%0
5
10
15
20
25
30
35
40
19
29
35
13
4
Percentage%
FINDINGS
It is inferred that majority (55%) of the employees are of 26 – 30 years of experience.
78
It is inferred that majority (51%) of the employees have B.E / B. Tech qualification.
It is inferred that about (39%) of the employees have 1 – 2 years of experience with the
organization and (36%) have 2 – 3 years of experience with the organization.
It is inferred that majority (94%) of the respondents are male
It is found that majority (98%) of the employees set their goals and objectives in the
beginning of the year.
It is inferred that majority (54%) of the employees were not recommended by their IS for
training. It is understood that the IS selects employees based on the employees training
requirement.
It is inferred that majority (46%) of the respondents have confirmed that appropriate
nomination procedure is being followed in their organization with respect to selection of
trainees for the trainings.
Also it is inferred that (33%) have remained neutral in their opinion which is to be noted
and have to be taken care by the organization.
It is inferred that majority (58%) of the respondents have confirmed that the identification
of training needs is the best option to select the employees for training
It is inferred that majority (60%) of the respondents confirmed that their organization
develops and maintains a training calendar to plan the training and development
activities.
It is inferred that majority (46%) of the respondents have confirmed that their
organization conducts training programs monthly.
It is inferred that majority (52%) of the respondents have confirmed that training need is
identified before the training is given to the employees.
It is inferred that (36%) of the employees have confirmed that training can be based on
trainee’s interest.
It is inferred that majority that (61%) have confirmed that calendar is prepared for each
training.
It is inferred that majority that (58%) have confirmed that the attendance sheet is
followed for each training.
It is inferred that majority (49%) have confirmed that the feedback form is taken for each
training
79
It is inferred that majority (48%) have confirmed that the training effectiveness sheet is
followed for each training.
It is found that majority (66%) of the respondents have attended technical trainings
It is inferred that majority (60%) of the respondents have attended internal trainings
It is found that majority (41%) of the respondents have preferred for classroom sessions
for behavioral trainings
It is inferred that majority (36%) have preferred and (41%) have strongly preferred for
workshop sessions for behavioral trainings
It is found that majority (53%) have preferred for case study discussions for behavioral
trainings
It is inferred that majority (67%) of the respondents have attended 1 to 5 trainings in the
year 2012- 13.
It is inferred that majority (58%) of the respondents have confirmed that the training
programs organized were less
It is inferred that majority (48%) of the respondents have confirmed that the organization
is ready to spend on the external trainers and for external trainings.
It is inferred that majority (53%) of the respondents have confirmed that the organization
conducts induction programs to the new employees.
It is inferred that majority (31%) have remained neutral that the organization provides
online training to the employees.
It is inferred that majority (40%) have confirmed that that the organization provides
certificate programs to the employees.
It is also found that (36%) have confirmed that that the organization provides sponsorship
education programs to the employees.
It is also inferred that only (35%) have confirmed that that the organization provides
executive management programs to the employees.
It is found that majority (56%) of the respondents provided rank 1 for subject or topic
which motivates them to attend the training.
Also it is found that majority (52%) of the respondents provided rank 1 for trainer /
faculty which motivate them to attend the training.
80
It is found that majority (65%) of the respondents are satisfied with the training
environment in the organization.
It is found that majority (62%) are satisfied with the modern amenities provided in the
organization.
It is found that majority (57%) of the respondents said that knowledge sharing sessions
are conducted in their organization on a timely basis.
It is found that majority (57%) of the respondents said that they do not have library
facilities in their organization.
It is found that majority (55%) of the respondents said that their organization is a learning
organization which puts efforts to learn new technology.
It is inferred that majority (41%) of the respondents have been neutral to the fact that
employee feedback is duly considered and implemented in further trainings
It is inferred that majority (47%) of the respondents have agreed that the training
programs have improved quality of work.
It is inferred that majority (40%) of the respondents have remained neutral, 42% have
agreed that the training programs have improved rational decision making
It is inferred that majority (40%) of the respondents have agreed, 17% have strongly
agreed that the training programs have helped to achieve individual and organizational
performance.
It is inferred that majority (35%) of the respondents have applied 40 – 60% of the
knowledge acquired through training in their work.
SUGGESTIONS & RECOMMENDATIONS
81
Organization may identify the training need based on the technical skill gap of the
employee. This will help the employee to improve the required skills and apply to the
job.
It is suggested that organization gives emphasize to the behavioral trainings also as the
study shows only 10% of the respondents have attended such sessions.
About 22% of the respondents have not attended any training so far. Organization might
identify the reason and if there be any need for training organization might provide them
adequate training.
Organization might arrange for full fledged library facilities for ready reference of
technical documents, books, newspapers and journals with easy access at any time.
Employee feedback can be considered carefully and be implemented in further trainings
as 41% have remained neutral and 10% have disagreed to the implementation of
employee feedback.
Organization might improve the quality of training programs to help the employees
increase productivity as the research shows only 36% have agreed that the training
programs helped them to increase productivity at work.
Management shall have training in charge in order to exclusively spend ample time in
developing skill gap, devising appropriate nomination procedure, organizing training
programs and implementation of them.
L&T (IES), L&T (Valdel), L&T (HCP), L&T Power - TPPC have a separate manager to
look after the training and development activities. This can be applied to L&T - MHI
Management shall have programs such as “Train the trainers” for its internal trainers as
followed in other L&T divisions for effective delivery of training and quality by their
staff.
CONCLUSION
82
Training programs’ main objective is to improve the productivity of the employees which
in turn will improve the company’s profitability. Through training programs, the employees’
skill levels are upgraded which will make the employees more productive in their role.
Training programs is also used as a tool to help employees enhance their skills to match
the new roles and responsibilities usually after promotion. When an employee gets promoted
from one level to next level, the skills required to do his/her job changes and training programs
are essential in equipping the employee with the new skills.
Training programs is also a way for the company to showcase to its employees that it
cares for employees‟ self development. This plays a big role in increasing the loyalty that an
employee feels towards its organization.
Employees‟ feedback on the training program is essential to understand the effectiveness
of training program. Most times, employees better understand the kind of training programs that
would help them. It is important to get employees‟ opinion before the creation of new training
programs.
7. ANNEXURES
83
BIBLIOGRAPHY
Aparna Raj (2005) HRM Training Theory and Practice: Training Defined, 1st Edition,
Kalyani Publishers, New Delhi.
K Aswathappa (2009) Human Resource Management: Training, Development and
Career Management, 5th Edition, The McGraw-Hill companies, New Delhi
Dr. B Janakiram (2009) Training & Development: Chapter 1 & 2, Bitzantra
Management for the Flat world!, New Delhi
Kothari, C.R (1982), Research Methodology, 13th edition, The McGraw-Hill
companies, New Delhi
WEBSITES
www.lntmhi.com
www.google.com
[email protected] (change management)
[email protected] (consulting)
www.treqnauniversity.com (Training options – ROI)
www.e-trainingmanuals.com.au (How to conduct a training need analysis)
QUESTIONNAIRE FOR THE RESEARCH
“A STUDY ON TRAINING AND DEVELOPMENT PRACTICES AND ITS ROLE ON
EMPLOYEE PERFORMANCE” AT
84
L&T- MHI BOILERS PVT LTD, CHENNAI”
Respected Sir/Madam,
As an MBA student, I am doing a project under the topic “Training and
development practices and its role on employee performance”. So, I kindly request you to spend
a few minutes to fill in this form which would help me in completing the project.
I. General Questions:
Name (Optional):
Age : a)20 - 25 b) 26 - 30 c) 31 - 35 d) 36 - 40 e) 41 and above
Qualification : a) Diploma b) B.E/ B.Tech c) PG d) others (specify)
Years of Exp with L&T – MHI Boilers Pvt Ltd:
II. Questions:
1. Do you set your goals and objectives to achieve the organizations goals in the beginning of the
year?
A) Yes b) No
2. Your organization identifies the training need based on
a) Technical skill gap
b) Organisational requirement
c) Technology change
d) None
3. Did your immediate supervisor (IS) conduct Training Need Analysis?
a) Always b) Sometimes c) not at all
4. Were you recommended for training by your IS/HR for the year?
a) Yes b) No
85
5. Your organization follows appropriate nomination procedures for different grades based on
training needs?
a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree
6. Which of the following is the best option to select the employees for training?
a) Based on identified training need b) Nomination by HOD c) Randomly select d) Based
on trainee’s interest
7. Your organisation develops and maintains a training calendar to plan the Training and
Development activities.
a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree
8. Is the training schedule communicated to you well in advance?
a) Always b) Sometimes c) Not at all
9. Your organisation conducts training programs:
a) Bi-weekly b) Monthly c) Quarterly d) Half-yearly e) Yearly
10. Please mention if the following procedure is being followed in your organization during each
training.
Strongly
agree Agree Neutral DisagreeStrongly
disagree
Training need identification
Training Calendar
Training Attendance Sheet
Training Feedback Form
Training Effectiveness Sheet
11. What kind of training have you attended so far?
(I) a) Internal b) External c) both Internal & External d) None
86
(II) a) Technical b) Behavioral c) Business Specific d) Core Development program
12. Which method is most preferred by you for Behavioral training?
Strongly
preferred
Preferred Neutral Not
preferred
Strongly not
preferred
Classroom / Lecture
Workshop
Case study Discussion
Role Plays
Games, Quizzes
13. How many training programs have you attended from July 2011 to June 2012?
a) 1 – 5 b) 5 – 10 c) 10- 15 d) 15 – 20 e) Above 20 f) None
14. In your opinion, the number of training programs organized during the year was sufficient.
a) Less b) Sufficient c) More
15. Your organization is ready to spend on External trainers when a training need arises.
a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree
16. Please specify if your Organisation provides the following training programs to the
employees
Strongly
agreeAgree
Neutral Disagree Strongly
disagreeInduction Programme to new
joinees
On line training
Certification programs
Sponsorship education programme
Executive Management Programs
17. Rank the below factors which motivates you to attend the training. (1 being the least
important and 4 being most important)
i) Subject / Topic covered
87
ii) Trainer / Faculty
iii) Training Location
iv) Training Aids (e.g. Hand outs, PPT, Whiteboard, Projector etc.)
If others please specify: ............................................
18. Please record your level of satisfaction on the following attributes with respect to the
Training given:
Highly
satisfied Satisfied Neutral Dissatisfied
Highly
dissatisfied
Training Environment
Modern Amenities like
Video conferencing etc
Training Duration
Training Methodology
Subject / Topic
Relevance of Training
19. Knowledge sharing sessions are conducted on a timely basis in your organisation.
a) Yes b) No
20. Your organization has library facilities for reference and reading.
a) Yes b) No
21. Your organisation is a learning organization which puts efforts to learn new technology.
a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree
22. Employee Feedback is duly considered and effectively implemented in further trainings.
a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree
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23. Please rate the following with regards to the effectiveness of training programs you have
attended on a scale of 1 – 5. (1- Strongly disagree 2 – Disagree 3 – Neutral 4 – Agree 5 –
Strongly agree)
Training programs that I have attended,
1. Improved my quality of work 1 2 3 4 5
2. Increased productivity 1 2 3 4 5
3. Improved my rational decision making 1 2 3 4 5
4. Helped me learn cross-functional subjects 1 2 3 4 5
5. Helped me achieve organisational objectives 1 2 3 4 5
6. Increased individual and Organisational
Performance 1 2 3 4 5
24. How much percentage of your knowledge acquired through training have you applied in the
present job?
a) Up to 20% b) 20 – 40% c) 40 – 60% d) 60 – 80% e) 80 – 100%
25. Give your valuable suggestion for the changes and further improvement in the training and
development process.
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