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1 Children’s Etiquette Training Handbook TEACHER COPY ____________________________________________________ Welcome to the Wonderful World of Good Manners!

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Children’s Etiquette Training Handbook

TEACHER COPY

____________________________________________________

Welcome to the Wonderful World of

Good Manners!

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Below is a basic guideline to a 4 part session. You may split these lessons any way which works

best for you.

Class 1. Introduction & Class Etiquette

Manners Matter

Manners Matter Song

Picking Good Manners (coloring)

Manners Detective (2 worksheets)

First Impressions Count

What Is a First Impression (2 worksheets)

Respect Myself

Greetings & Introductions

Proper Handshake (practice & go around)

Class 2. Proper Greetings and Introductions (worksheet)

Introducing others (worksheet)

What to Do When You Meet Someone (worksheet)

Practice Introducing Each Other (use people signs)

Communication Skills (worksheet)

Telephone Etiquette

Tips for Answering a Phone Call

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Do You Talk to a Phone (worksheet)

Party Manners

Party Bingo (worksheet)

Social Behavior (worksheet)

Class 3. Table Manners

Napkin manners

Ending Your Meal

Tools of the Trade (worksheet)

Informal Place Setting (everyone set a place-practice at home)

10 Dining Mistakes (worksheet)

Tips to Remember at the Table

Formal Dining Tips

Table Manners (worksheets)

Class 4. Etiquette Review

Table Manners luncheon

Presentation of Certificate

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Handbook for each child

Color, pencils, markers, stickers, name cards

Paper for Thank You letters

Foam cutouts

People signs for introductions (different sex, ages and titles)

(beads for rainbow soup)

Plates, napkins, glasses and silverware for a formal setting. Serving dishes, and serving utensils

for your menu.

Water, rolls and butter, Caesar salad, chicken patties, hotdogs, cupcakes. Serve a kid friendly

meal, that works well with the lesson, and a menu that is easy to prepare, and works with

practicing their utensil skills.

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Set a place for each child with a handbook. Place a cup filled with markers and color pencils

between 2 children. Check each child off on the roster.

As parents and their children arrive, introduce yourself and shake hands with both parent and

child. Then ask the children to be seated in their place. While the class is waiting for everyone to

arrive, they can prepare name cards and decorate them with markers, stickers, etc. To keep the

children occupied while they are waiting, have them write their names in their folders and

decorate them. Once the full class has arrived, quiet the children so that class may begin.

Begin each session with basic introductions. The instructor introduces herself first as Miss, then

the children introduce themselves by name, and they are encourage to tell a little about

themselves. It’s a good time to encourage the children to get more comfortable with you and

each other.

Go through each page of the Handbook, read the course information or have the children take

turns reading. It’s important to ask questions, get them involved, and give examples.

Practice good posture.

Practice entering and exiting your chair.

Practice holding open a door, and puling out a seat.

Practice Introductions and Greetings with people signs.

Write a Thank You letter.

Be creative and plan little exercises and activities to get the children involved and

interactive.

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Once everyone is seated, explain they are having their luncheon, and will be learning

proper table etiquette.

Have everyone place their napkins on their lap. Folded with the fold at their waist.

Pour water for everyone.

Bring out the breadbasket and have them pass (left to right) and place the bread on their

bread plate. Also pass the butter and have them serve themselves.

Explain that the bread and butter are to stay on the bread plate along with the bread

knife. Have them break the roll (quarters) and butter as they eat. They should not break

and butter all the pieces at once. Make sure the bread knife is being placed on the bread

plate when not in use.

Explain that appetizers may be served ath this point. I recommend serving a Caesar salad

and have them use the proper knife and fork. Reinforce outside in, and practice placing

the utencils in the X position. (No, don’t take my plate).

Bring out soup bowls, filled with beads. Say it is a rainbow soup, and explain how to eat

properly, which is to scoop front to back. Remind them there are no TIDAL WAVES. Have

them practice, then take away.

Serve their main course (chicken patties/hotdogs), and have them practice using their

silverware properly, setting down between bites. At the end of the meal, place their

silverware in the done position, napkins to the left of their placemat, and have them exit

their seat properly. (end of teacher instructions)

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Manners are Cool!

This Handbook Belongs To:

_______________________________ Welcome to the wonderful world of good Manners!

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CLASS ETIQUETTE

. I Always Address the Teacher as Miss

I always say “Please and Thank You”

I sit in my chair in the proper position

I Sit with My:

Back straight

Legs together

Hands in my lap

I know it is important be on time.

I call if I am going to be late

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MANNERS MATTER

What are Manners?

Manners are the accepted or right way people do things when they are with each other. It can be as simple as saying “Thank You” and “Please”, or making extra effort to help someone. When you practice good manners, it shows others that you are courteous, kind, and respectful.

Why do Manners Matter?

People with good manners are fun and very pleasant to be around. They care about being nice and fair to others. People with good manners are usually well liked, have a lot of friends and are invited to parties and fun places. If we don’t practice good manners, we wouldn’t have as much fun or have as many friends!

I REMEMBER THE GOLDEN RULE AND DO UNTO OTHERS AS

I WOULD HAVE THEM DO UNTO ME!

It means that I should treat people the way I want to be treated.

I think before I speak

Before I choose a word, I ask myself-“Is this word really what I want to say”

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I am mindful of how I say things

I understand that there could be different meanings to words depending on the way I say them. Example: “I’m sorry!!” or, “I’m sorry.”

I watch my tone of voice

I do not grumble or mutter, talk down to the ground, make weird noises or grunt. I do not talk sassy and I don’t yell or scream. I know talking like that shows that I do not care about the other person.

I watch my words

I do not make mean comments, talk – back, brag, or whisper rudely. I do not use swear words or any language that hurts someone’s feelings on purpose. All of those words are ugly and make people want to get away from me.

I do not use lazy words

I don’t use “Hmmm”, “Eh”, “Nah” or “Yeah.” That would be like wearing my pajamas to school. It gives people the impression that I am still asleep or too lazy to get dressed properly for school.

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MANNERS MATTER SONG

Manners matter,

Manners matter,

I think before I speak,

I think before I speak.

I’m careful how I say things,

I’m careful how I say things,

I watch my words,

I watch my words.

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THE BUILDING BLOCKS

Basic Manners

Please

I say “Please” if I want something

Thank You

I say “Thank You” when I am given something or when I receive a Compliment

Excuse Me

I say “Excuse ME” if I want to pass in front of or go by someone. I also

I also say “Excuse Me” if I burp, or if want to pass in front of or go by someone.

You Are Welcome

I say “You are Welcome” when someone says thank you to me.

Say Nice Things

If I do not have something nice to say, I do not say anything at all.

Cover My Mouth

I cover my mouth when I Cough, Yawn, or Sneeze.

I Wait My Turn

I am patient and I wait for my turn.

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I share with

others

PICKING GOOD MANNERS Color the “Good” manners

When I bumped

into someone I did not

say I was sorry

I do not fight

with my brother

and sister

I cover my mouth

when I cough or yawn

I interrupted my

mother while she

Was talking to a

friend

I wait my turn and do not become

impatient

I did not say “thank you” when someone gave

me something

I made fun of someone who is different than me

I say “P lease”

whenI want

something

I say “please” when

I want something

When I burped

I did not say

“excuse me”

I do not gossip

About others

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FIRST IMPRESSIONS COUNT

A little Work on the Outside

Let’s the Person on the Inside Shine Through!

I know that we should not judge something only by what we see on the outside, but the truth is we all do sometimes. I know we are judged by others based on how we look and talk, especially when we meet someone for the first time. I know that if I am confident I will look and feel more confident. The more I practice it the more natural I will feel!

This is why I practice the following:

1. Posture a. I keep my head high and straight b. I keep my shoulders back c. I keep my back straight and my stomach held in

2. Eye Contact I look people in the eye when I am spoken to and when I am speaking to them.

3. Dress Appropriately I dress appropriately, and I am neat and clean.

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BODY LANGUAGE You send all sorts of messages with your body too! You send them by the way you stand, sit, and walk. Just as it is wrong to offend or insult someone by what you say, it is wrong to insult them with your body, too. Can you match the messages with what the girls are saying with their body language?

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THE THREE “L’S” TO SPEECH ETIQUETTE

1. Look

Look at the person to whom you are speaking. NEVER use “shifty” Eyes because this tells the other person that you are not interested in the conversation. Remember to be aware of your “body language.”

2. Listen Always listen to the other person and also to yourself. Are you speaking clearly, and loudly and slowly enough so that the other person can hear and understand what you are saying? Remember the “Manners Matter’ song:

Manners Matter,

I think before I speak,

I’m careful how I say things

I watch my words.

3. Lead Have confidence in yourself and be a leader! Strike up conversation with someone you don’t know at school by asking them questions about them. Don’t wait for the other person to come to you. Remember a conversation is like playing catch. Someone has to throw the ball first to start the friendly game.

LOOK LISTEN LEAD

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WHAT’S A FIRST IMPRESSION?

Look at the faces below. Try to match the first impression word with the correct face.

Worried Happy Bored Curious

See what a difference a Smile makes? If you make a good first impression, people will want to have a conversation with you

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PROPER GREETINGS & INTRODUCTIONS

MATCHING Match the symbols with the things to remember when you meet someone new.

Say Hello

Smile

Stand Up

Shake Hands

Make Eye Contact

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GREETINGS AND INTRODUCTIONS

Greeting Someone You Know

When I greet someone I try to use their first name. It shows that I care about that person and makes them feel good. I say “Hi Kendra!.” ( I can call her by her first name because she is a close friend).

Introducing Yourself To Someone You Do Not Know

When I introduce myself to someone, I say “Hello, my name is Candy Cane. What is your name?” I always say my first and last name).

Being Introduced to an Adult

When I am introduced to an adult I say, “Hello Mrs. Cantaloupe.” (I never call an adult by their first name unless they tell me that it is okay).

TIPS TO REMEMBER:

1. SHAKING HANDS

If someone wants to shake my hand, I always offer my right hand and

Shake their hand firmly.

2. STANDING STRAIGHT AND TALL/EYE CONTACT

I do not look down at the floor or wiggle and giggle when someone is

introduced to me. I always stand straight and tall, and look at the

person’s eyes when I talk to them.

3. SPEAK CLEARLY AND LOUD ENOUGH TO HEARD

I always make sure to speak clearly and loud enough.

4. STAND UP

When an adult enters the room, I should always stand up and say

“Hello.” I do this even if I have seen the person many times before.

5. OFFER A CHAIR

When an adult enters the room and there are not enough chairs,

I rise and offer my chair. I say “Please Mrs. Teapot, have my seat.”

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GUIDE TO INTRODUCING OTHERS

Introducing Others

I always introduce people who don’t know each other to make them feel comfortable. I say, “Mrs. Manners, I’d like to introduce my friend Cotton Candy.” “Cotton, Mrs.

Manners is my teacher.” Or, I say, “Mrs. Manners, this is my friend Cotton Candy.”

Tips to Remember

1. Use First and Last Names

I always say both first and last names when I introduce someone

2. Correct Order

I always say:

An older person’s name before a younger person’s name

An adult’s name before a child’s name

A woman;s name before a man’s name

A girl’s name before a boy’s name

3. Offer Information About the Person

When I introduce someone I say something about that person to make it easier for

That person to find something to talk about

4. Ask Again

I ask the person again if I do not understand , hear, or remember their name

5. An Incorrect Introduction is Better Than None

If I forget the rules for introducing people I remember that an incorrect introduction

is better than no introductionat all.

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(A) A married couple with the same

last name

(B) A couple with different last

names

( € ) A man (F) A woman © A married woman

(D) A girl

GUESS THE TITLE

Oh no! All of the labels in your photo album came off.

See if you can glue the correct title onto the correct picture.

(G) A Boy

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A PROPER HANDSHAKE

1. Hold your right hand out with your fingers together and your

thumb up.

2. Shake the other persons hand firmly. Don’t make a face if the person squeezes your hand too tightly. You shouldn’t

squeeze too hard either, but don’t let your hand go limp. No

one likes to shake hands with a jellyfish!

Remember No Jellyfish

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INTRODUCING OTHERS Practice introducing these people to each other. Draw a circle

whose name you would say first. REMEMBER: The older person

and the female’s name are always said first.

1 2 3

1 2 3

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TELEPHONE ETIQUETTE

Making a Call

1. Get Permission I always ask permission from my parents before making a call.

2. Check the Time I always check the time before I make a call. I should not call someone before 9:00 am where they are, or after 9:00 pm. I also avoid calling during the dinner hour.

3. Ask Politely I ask politely for my friend. I say,” Hello, this is Ping. May I speak to Pong, please?”

Not Home If they are not home, I ask if I can leave a message, and thank the person when I am finished. I say, “This is Ping. Please have her call me when she gets home. My phone number is 123 4567. Thank You.” Wrong Number If I dial a wrong number, I say” I’m sorry, I dialed the wrong number.” I never just hang up because that is rude. I double check the number before calling again. Answering Machine or Voicemail If I get an answering machine or voicemail, I leave a message. I say, “This is Ping. I’m calling for Pong. My number is 123-4567. Please call me back.”

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Telephone Tips

Answering a Phone Call

1. Answer with a smile I answer the phone happily and with a smile. The other person on the phone can

hear my smile!

2. Answer Politely I answer the phone the way my parents told me. I say, “Hello, Smith Residence.” If I answer the phone and it is for someone else I do not stand and shout for them. I say, “Just one moment please.”

I gently place the phone down and walk to get the person the call is for.

3. Do not talk on the phone during dinner

If my friend calls during dinner time I tell her that I am eating and that I will call

her back after dinner is finished.

Taking Messages

a. Write down messages

I take messages while on the phone. I always write down the message on a piece of paper so I will remember to give the message to the right person. I ask

questions if I’m not sure of a spelling or phone number.

b. I never let a person know I am home alone

I always say: “My mom can’t come to the phone right now, may I please take a message?” I NEVER SAY, “My mom is not home right now.”

c. I never give out my phone number to strangers

If someone has dialed the wrong number, I am still polite. If they ask for a name I don’t recognize or my phone number, I say “What number did you dial?”

If the number they give is not mine, I say “I’m sorry, you dialed the wrong number.” If it is my number, I say, “I’m sorry, there is no one here by that name.”

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WHAT TO DO WHEN YOU MEET SOMEONE NEW

Let’s Practice

1. SAY HELLO 2. SAY YOUR NAME

3. ASK THE OTHER PERSON’S NAME

Here is more practice. Introduce yourself to the person in the picture.

Mrs. Smith

Hello ___________________ My name is __________________

Mr. Tom

Hello ___________________. My name is ___________________

Mr. and Mrs. White

Hello _____________________. My name is ________________

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PARTY MANNERS

How To Be A Good Party Host/Hostess

I help my parents get ready for the party and with the preparations.

I always greet my guests at the door and say thank you if I am handed a gift.

I introduce guests to each other and make them feel welcomed.

I never let a guest feel left out and spend time with each of them.

I set an example by behaving politely.

I open each gift happily and thank the person who gave me the gift.

I see everyone to the door when they are ready to leave.

I help my parents clean up when the party is over.

I write thank you notes for each gift I received.

How To Be A Good Party Guest

I always RSVP when I receive an invitation to a party.

I try to speak to all guests and introduce myself to people I don’t know.

I am a good sport and I take part in all party activities.

I don’t get too wild or loud at parties. I obey the house rules.

I do not wander around the house or go into bedrooms that I am not supposed to be in.

I offer to help pick up.

I thank the parents and host of the party when I leave and let them know I had a good time.

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PARTY ETIQUETTE BINGO Put an “X” over the polite things a party host and a polite guest does. See if you can get five things in a row, or across, and make bingo!

B

I N G O

Be Positive

Remember please and

thank you

Speak to everyone at the

Party

Introduce

yourself

Be kind to

everyone

Bring a gift Dress properly Be wild and crazy

Tell the parents to go away

Have a temper tantrum

Help clean up Wander through the host’s

house

Ignore someone Get into a fight Leave my shoes

on

Respect the property of

others

Eat three pieces

of cake Snoop around Talk about

myself

Make fun of

people

Write a thank

you card

Hang up a

guest’s coat

Make a big mess and break

things

Make sure to include

everyone

Only open some

gifts

B I N G O

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SLEEPOVERS

Being a Good Host/Hostess

I make my guest feel welcomed and comfortable.

I greet my guest at the door.

I don’t snack in front of my guest unless I offer them a snack too. I always offer my guest something to eat or drink.

I let my guest know the house rules and any special information they may need to know.

Being a Good Guest

I am respectful of property and property. I follow the house rules

I take off my shoes when I enter the house

I am friendly to others in the house

I don’t wander around the house by myself

I ask a parent permission if I need to make a phone call

If I make a mess, I help clean it up. I make my bed and pick up the area where I slept

I wait for the host to offer food and drinks. I never help myself to food

I use good table manners and clear my plate. I offer to do the dishes and to help in the kitchen

I don’t stay in the bathroom too long. I clean up the bathroom after I use the bathroom

I am quiet late at night

I say “thank you” and “good bye” to the parents before I leave. I let them know I had a good time.

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THE BEST SLEEPOVER

Here are some hints for when you are at a sleepover.

1. Be respectful of other people’s property.

2. Don’t snoop or use things without permission.

3. Show appreciation to your hostess.

4. Don’t stay up all night talking loud and giggling.

5. Remember to say please and thank you

6. Clean up after yourself

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TIPS FOR WRITING THANK YOU NOTES

I know that a thank you note is an important letter that I must write.

1. I know my letter must be brief, but kind, cheerful and sent promptly.

2. When I receive a gift by mail, I must send a thank you note immediately.

3. When I have stayed at someone’s home, I must write a thank you letter within the first week after I return, thanking the family for their hospitality.

4. I know to use a nice, new sheet of paper, stationery, or a card.

5. I write carefully and neatly. I always reread what I have written to make sure it is correct and what I want to say.

6. I know that I first thank the person for the item they gave if I received something, and then talk about the gift in several sentences.

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ShSHOWING KINDNESS TO OTHERS

Being kind and respectful to others makes them happy and makes you feel good about

yourself to. See if you can find the respectful words.

Kindness

Helping

Asking

Smiling

Compliments

Waiting

Talking

Thanking

Please

Excuse Me

Manners

Welcome

Polite

Happy

Pleasure

H E L P I N G E B K S E L H T A L K I N G I E E

P E K L T H A N K I N G A W A IT I N G M V

P O L I T E X S M I L I N G E S P L E A S U R E

C O M P L I M E N T SU Q P E S L D K J H G L

W E L C O M E P R E M Z Y O E K K S P W N H

B D A S K I N G P L E A S E C X J E G I I Y G A

E X C U S E M E R E L P K L K D D I E H K F O

Y E M S N K I N D N E S S Q B D S M E E D J K

M A N E R S W E L C O M E I E L S I E P W E

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TABLE MANNERS

What are table manners?

Table manners remind us how to share and how to be considerate. They make

mealtimes more pleasant at home. Your table manners are also one of the first things people notice when you are a guest.

Tips to remember:

Be on time

I am always on time. If my mother tells me it is time for dinner, I let her know I heard her by saying “I’m coming.” I stop what I am doing and help her with dinner. I know that

when I show up late, I am telling the other person that they aren’t important to me, which is wrong.

Wash up

I never sit down to a meal unwashed, uncombed, or improperly dressed

Sit nicely

I enter a chair from the left, and when finished, I leave from the right. I never sit

sideways, lean back, or twist around in my chair. I scoot in my chair and sit up straight when I am eating. I keep my elbows off the table and my feet on the floor. I don’t wiggle my feet under the table as I may bump someone.

Wait to begin

I never start to eat until everyone is seated and the host begins to eat. I also wait until grace is said (if it is to be said).

Start a conversation

I like to start a conversation by asking my mother, father, brothers and sisters about their day. I never text, read, watch television or talk on the phone while I am eating at

the table.

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HELPFUL TIPS TO REMEMBER AT THE TABLE

Helping Myself

I take the portion nearest to me. I leave the utensils neatly together, handles out, so the

next person can serve themselves.

Passing

I pass the food from the left to the right. If it is a big dish, I help the next person by holding it while they serve themselves. I am passed something I do not like, I say “No

thank you.” I never say “I don’t like that” or wrinkle my nose and say “groosssss!”

Second Helpings

At home, once everyone has been served, it is ok to ask for second helpings.

Reaching

If a dish didn’t get to me, I say “Could you please pass the?” or “May I have the corn, please” and say “thank you” when it is passed to me. I know if I reach across the table, my elbow may end up in my father’s soup.

At Rest

If I have stopped eating for a minute, I position my silverware in an “X”. At a restaurant or fancy dinner, doing this tells the server that I’ve paused, but am not finished. I never

leave my spoon in a cup, chopsticks in my rice, or silverware back on the table cloth.

Cutting your Food

I do not hold my knife and fork in a fist. I cut one small piece at a time and set my knife down on the plate. I never take too big of a bite.

Chewing

I chew with my mouth closed avoid talking while I am chewing.

Playing with Food

I do not blow bubbles in my drink, play with my food or eat too fast.

Strange Noises

I never gulp down my beverage or use it to wash down my food. If I accidently burp, or have to sneeze or cough, I do it turned away from the table, then, immediately say “Excuse me.”

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TOP 10 DINING MISTAKES

Fill in the blanks

1. Chewing with your ________________ mouth open and food falling out.

2. Using an outside ________________ at the table or talking loudly.

3. Playing with your________________ food, and ____________________.

4. Gulping down food without ___________________ or eating like a slowpoke.

5. _______________, or making loud sounds.

6. Making a _______________ ugly face and saying___________________.

7. Coming to the table ______________ and ____________________.

8. Interrupting at the table or talking with your mouth __________________.

9. Playing with your ______________ and talking too much.

10. Taking way too much food and ________________ it.

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FORMAL DINING TIPS

Sitting

I know that I must always enter my chair from the left and exit from the right.

Utensils

Work from the outside in. When leaving the table and you are not done with your meal, place utensils in a X on your plate. When you are finished with your meal, utensils are place in the 4:00/10:00 position, ends together

Being Served

I know that I will be served from my left. Beverages are served/refilled, and plates are removed from my right.

Soup

I know that I must use the spoon which is the one always found to the right of the knives. The spoon is dipped away from my so that I will not get soup on my clothes. I know the soup must be sipped silently from the side or the end of the spoon. I always rest the spoon on the plate underneath the bowl, and not beside the bowl.

Bread Plate

I always break off bite sized pieces of bread or rolls and us the small knife to butter as I eat them. I never butter a whole roll or all of the bread pieces at one time. I know that breaking and buttering is done over the bread plate, not over my dinner plate. I always leave the little knife on the butter plate when I am not using it.

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NAPKIN MANNERS

I know the proper place for my napkin is on my lap.

I know that I need to unfold it half–way if it is a large dinner napkin, and all the way if it is a smaller luncheon napkin.

I understand that I must pat, not rub my mouth, before I drink from my glass to keep food from the rim of my glass.

I know when I leave the table, I should leave my napkin slightly crumpled on the left side of my plate.

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MANNERS TO ENDING YOUR MEAL

When I am finished with my meal I always compliment the cook, and ask to be excused before I leave the table

I say,

“Mrs. Cantaloupe, thank you for the delicious meal. May I please be excused?”

I always exit my chair to the right and push it back in to the table.

I always take my plate to the kitchen when I am at home or at a friend’s house. I always pitch in and help clean up.

I know I must leave my silverware positioned at four o’clock. This alerts the waiter that I am finished.

I know I must leave my napkin, crumpled slightly next to my plate.

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TABLE SETTING PRACTICE-INFORMAL Draw your informal place setting that you would use at home to set the table. Label

them below.

1._________________________________________ 4. ______________________________

2._________________________________________ 5. ______________________________

3._________________________________________ 6. _______________________________

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TABLE SETTING PRACTICE- FORMAL

Draw your formal place setting that you would use at home to set the table. Label them below. Do at least 12

1.____________________________________ 2__________________________________

3.____________________________________ 4__________________________________

5.____________________________________ 6 __________________________________

7.____________________________________ 8 __________________________________

9.____________________________________ 10 _________________________________

11.___________________________________ 12 _________________________________

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INFORMAL PACE SETTING – AT HOME

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FORMAL PLACE SETTING (Fine Dining Restaurant)

“Remember to follow your host and/or to work from the outside-in with

your silverware”

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BE A MANNERS DETECTIVE

BE A MANNERS DETECTIVE

Put an X by any of the behaviors listed below that you think show that you are polite and

confident.

1. Covering your mouth when you cough. ___________

2. Sneezing on people ___________

3. Burping really loud ___________

4. Saying mean things ___________

5. Remembering to say please ___________

6. Picking up after yourself ___________

7. Combing your hair ___________

8. Blowing bubbles while chewing gum ___________

9. Saying “yuck” at dinner time ___________

10. Pushing and shoving ________________

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Certificate of

Completion

Presented to:

——————————————

Congratulations!

You have Successfully Completed

the

Manners are Cool! Etiquette Class!!