1. 1. TigerDirectA NEW APPROACH TO TRAINING
2. 2. Presented by: Davidson Dalger Introduction and The Current Situation Ryan Roque The Importance of Training Jorge Villasante Thinkzoom and its Benefits Robert Gonzalez Learning in Our Modern Society and The TigerDirect of Tomorrow
3. 3. KEY TO SUCCESS
4. 4. Lack of Training Higher return rates Poor customer reviews Loss of customer loyalty Increased Employee turnoverDecreased job satisfaction
5. 5. Importance of Training Part 1 Training is the key to a successful business Acting professional is a responsibility that every employee mustlearn to manage. Training teaches how to think and act logically andknowledgably. The more the training an employee receives, the moreresponsibilities they can manage.
6. 6. Importance of Training Part 2Person with training Answers phone callsprofessionally. Is polite to customers and treatsthem with respect. Asks for help when they need it.Person without training Answers phone callsunprofessionally. Might be rude or come off asdisrespectful to customers. Does not ask for help whenneeded and hangs up oncustomers.
7. 7. Putting Thinkzoom into Action withTraining Thinkzoom is an asset to TigerDirect. Videos specifically made for learning and memorizing.Sales will increase, complaints will go down, accidents will decrease,and returns will become a thing of the past. Thinkzoom will make TigerDirect the to-go place for shopping.
8. 8. ThinkzoomThinkzoom is a web based Learning Management System that providesa large number of training videos focusing on a broad range of topics.This system is already in use and trusted by many large companies suchas Pepsi, Morton Salt and Pfizer to teach and train their employees.Prides itself on bringing innovation, effectiveness and excitement toonline training.Thinkzoom can provide the types of training that can benefit manyaspects of TigerDirect. Cashier to CEO there is truly something foreveryone.
9. 9. The Benefits of ThinkzoomFor your Business Allows TigerDirect to add its ownvideos. Includes a broad range ofpreloaded videos. Provides management tools. Provides various types of trainings. Knowledgeable employeesmeans happy customers.For the Employee Quizzes to test knowledgeretention. Comment or share trainings. Clear, in-depth videos. Charts progression through yourtrainings. Product specific training for yourweaker subjects. Help your sales numbers go up.
10. 10. The Benefits of ThinkzoomVendor Training Popular Brands Popular Items Upcoming Releases Vendor Added Material Vendor Added QuizzesSales Training Customer Personality Types How to ask the Right Questions Dealing with Objections Dealing with Angry Customers Selling the Benefits Becoming a Better Listener Closing the Sale
11. 11. Other Benefits of Thinkzoom Safety Training Personal and Health Trainings Leadership Training Team Building Career or Promotion Pathways
12. 12. Learning For Our Modern Society There will be a large upswing in e-Learning due to a change inmodern day life. People are more connected to the internet everyday and sharethings constantly through social media. Therefore online training is the movement for our modern daysociety. In person training has become outdated and expensive, making itless efficient when compared to online training. Online training has helped employees of all levels achieve bettermanagement and leadership skills.
13. 13. Why TigerDirect Needs This Training Tiger Direct has a lack of customer service Tiger Direct lacks knowledge on how to sell to a customer and beprofessional in the work place Thinkzoom is the solution that Tiger Direct needs With Thinkzooms online training it keeps their students engaged andallows them to train at their own convenience and at their ownpace. Thinkzooms online training and effective teaching methodsultimately provide Tiger Direct with greater customer satisfactionand sales.
14. 14. Tiger Direct Of Tomorrow Thinkzoom can provide the type of training that Tiger Direct is in direneed of. Thinkzoom provides customizable training materials that can be tailoredby the managers. Thinkzoom provides many preloaded videos that can be assigned toan employees specific job title. Thinkzoom provides quizzes after every video to ensure that theemployees are gaining the knowledge that the lesson was intended toteach. This learning system provides management tools for goal tracking andprogression that allows a tailored training experience. Thinkzoom can help Tiger Direct gain an advantage on the competitionand give their employees the upper hand by performing professionallyand efficiently in the work place.
15. 15. Thinkzoom is a Perfect Fit!Thinkzoom encompasses everything TigerDirect needs tosucceed! TigerDirect an active role in what your employees learn. Simple to navigate and operate. Comprehensive and innovative. Motivates your employees to learn more.