team building and diversity management profile
TRANSCRIPT
Diversity Interventions
CELEBRATING HUMANITY INTERNATIONALCommunication, Diversity Management, Team Building, Team Conflict Resolution,
Diversity Speakers.
At the level of respect, all people are equal. A & B Moore – 2001
www.celebrating-humanity-projects.com, PO Box 1550 – Witkoppen – 2068
[email protected] www.africa-dreams.com
079 643 4457
Greetings!
Molweni, Goeie dag, Good day, Guten Morgen, Sanibonani, As salaamu alaikum, Avuxeni, Thobela, Lotjhani,
Ndi matsheloni, Kusile, Hola, Dumelang!
Ola, Howdy, Kia ora, Bonjour, Habari gani, Bhotani, Ni hao ma, Konichiwa, Shalom, Namaste,
Vannakam, Hola, Ndaa, Muli-uli, Muli-shani, Walale po, Mwabuka buti, Mwuli bwanji, Heita, Namaskar, Kemcho, Yassou, Namaskarum,
Haribol, Narayan, Howzit, Ciao, Dobra jutra, Peace, G'day, Dobri den
and the top of the morning to you!
Standing at a Crossroads.
Businesses and organizations that are under pressure to transform their teams, are often challenged by the wealth of
“solutions” offered, by companies. Some are great - and many are doomed to failure.
If you are about to choose a diversity programme, your team is at a crossroads of danger and opportunity.
The danger lies in choosing the wrong interventions. This can bring divisions and discontent.
The right choice will bring huge opportunities to build individuals, teams and the company,
whilst reaping great rewards, together.
Diversity InterventionsOutcomes Required
“Diversified environment, where all employees feel the same about their workplace.”
Dudu Letseli - HR General Manager, Rheinmetall Denel Munition, in the original proposal request.
“Put people together in a way that will have them bouncing ideas off each other,
befriending each other, and taking care of each other,
and suddenly they are coming to you, not with gripes and problems,
but with solutions and great ideas.”
Richard Branson, in his book, “Business Stripped Bare.”
The challenges to building diversity understanding and opportunities
“Diversity and Inclusion” is sometimes a challenge to older established uni-cultural teams. Any form of change is often rejected.
Traditional “Diversity training” is often seen as a threat to the status quo.
Any top-down intervention is often far less effective than a participative process.
Intellectually learned diversity skills often do not “stick.” What is remembered is more “interesting” than a working skill.
Multi-diverse team members often hang out with their own “groups.” This serves to “confirm who they are”, and does little to grow them.”
Without active diversity understanding, teams cannot fully work together, nor can they connect effectively with their diverse clients.
Opportunities to expand horizons through understanding Diversity.
The right interventions have the effect of:-
Reducing management stress.
Removing conflict, gossiping, and back stabbing from the workplace.
Improving professionalism, productivity, communication, interaction and accountability.
Expanding markets, increasing their profits and enjoying the journey!
Positive change comes through willing people.
Teams that delight in their work environment will love change and continuously seek opportunities through the diversities – of your team,
clients and suppliers.
Some Expected OutcomesA strong environment of mutual respect.
Open, clear and effective communication and interaction skills.
Effective understanding of people, cultures, traditions, religions, commonalities and uniqueness.
Accountability, ownership and responsibility for self, team and organisation.
Environment of solution-finding and praise.
Understanding attitudes and their effects on relationships.
Conflict resolution skills to prevent challenges within business and home relationships.
Leadership skills and understanding, to motivate, and get the best out of teams, colleagues and clients.
United, motivated and professional teams and teamwork.
TestimonialsAt the Level of Respect All People are equal! A & B Moore 2001
Namdeb Diamond Mining Corporation’s General Manager - Chris Sivertsen “Arthie and Brian and their whole team really live their
message; they truly walk the talk.
And the message “At the level of Respect, all People are Equal” is such a powerful one, a message that appeals to all
employees in every company.
They personally touched every person who attended their Diversity Training sessions, and this facilitated each of us to get emotionally and conceptually closer to our colleagues. ” (2500
people trained)
Eskom Ltd – Ellisras (Feedback after 15 months)- “”Communication, respect and ownership improved from all sides by 100%. The respect between different race groups has been restored and some of the people who were negative have changed so much that they have been promoted to higher positions with greater responsibility.”
Testimonial – International and South African Team
On behalf of the U.S. Consulate General in Durban, I write to extend our appreciation for an
unparalleled experience in cultural sensitisation and team-building!
The 2 day session made our diverse team stronger and more supportive of one another.
This (team building) was by far the most meaningful and effective
in fostering good communication, mutual respect and a strong spirit of cooperation amongst our multi-cultural staff.
Jill Derderian - Consul General
An unparalleled experience in cultural sensitisation and team-building!
Varying Diversity Conventions• Clarity.• Business Protocol.• Culture.• Communication styles.• Decision-making process.• Etiquette• Festivals.• Generation.• Language.• Logic.• Nationality.• Planning and Control.• Values and Principles.• Personalities.• Thinking Styles.• Traditions.• Ubuntu/ Duty.• Work Styles. • Work Culture.
• Ancestral beliefs.• Attitude.• Body Language.• Body Space.• Customs.• Dress.• Drink.• Education.• Family Structures. • Food.• Funerals.• Greetings.• History.• Individual Diversity.• Position.• Proverbs.• Religions.• Time• Upbringing.• Weddings.
At the level of respect, all people are equal! A & B Moore – 2001.
Challenges to building Professional, Powerful and United Teams.
Fun personality - loves to have fun,loses keys every so often. Works
best when work is enjoyable. Shutsdown when li fe is not fun.
SanguineFun, Party Lover
Take charge personality, loves success &praise, likes control, works best when in
charge. Sometimes neglects to involve others.
CholericTake Charge Personality
Perfectionist personality, loves order,needs detail and information, worksbest when “in the know” and shuts
down when there is not enoughinformation..
MelancholicPerfectionist
PhlegmaticPeaceful Personality
Peaceful. Good listener. Backbone of theorganization. Sensitive. Performs well
when feels safe. Shuts down when threatened.
Personality Types
GIVE DIRECTIONSIN WRITING AND/ OR WORDS. WITHSTREET NAMES,
TRAFFIC LIGHTS, T J UNCTIONS
WORDS USEDMISSION, STORY,LISTEN TO ME,HEAR, SPEAK,
HEAR, TELL, SAY.“HOW DOES THISSOUND TO YOU?”
“ G O D O WN U M B IL O RO A D , Y O U WI L L C R O SS O V E R F R AN C O I S & M A C DO N A L D, K EE P LE FT ATT HE F O RK T O G A L E S TR E E T. CR O S S O VE R 6T RA F FI C LI G H TS U N TI L Y O U G ET TO B E RE AR O A D , G O LE F T. K E E P O N G O I NG P A ST AB O U T 5T RA F FI C LI G H TS U N TI L T H E R O A D J O I NS TH E N 3 -I T I S A B O U T 60 0 K M S T O JH B , F R O M TH E R E. ”
LEARNERS TALKLOTS!
AND LOTS AND LOTS!
NON-DOMINANT SIDE
LOOK FOR INF0 LEARN BEST, THROUGH
Words, Rhymes,Listening, Audio
training materials.Word-based Mind maps
Learning StylesAudio
GIVE DIRECTIONSWITH LANDMARKS,OR WILL “SHOW”
USING A MAP.THEY SELDOM USE
STREET NAMES
KFC
WORDS USEDVISION, SEE,LOOK, SHOW
PICTURE, SEEN,SAW.
“HOW DOES THISLOOK TO YOU?”LEARNERS TALK
FAST!IN PICTURES AND COLOURS
LOOK UP OR INTOTHE DISTANCE
LOOK FOR INF0 LEARN BEST, Visually, throughcolourful pictures
and Picture/ Graphic- based
Mind mapsMth im khu l u I n t er n at i on al ©, D urb an , 03 1 20 53 66 8
Learning StylesVisual
Communication Styles
WE’RE IN THISTOGETHER
RE-INTEGRATETHE CRIMINAL
SELF & GROUPESTEEM
MUTUALBUILDERS
HOME ISOPEN TO ALL
PEOPLE-DRIVEN
COMMUNAL
TOGETHER
GROUPDENIAL
WORK IS HOME & LIFE
GROUP FOCUSED
IF IT IS TO BEIT IS UP TO ME
PUNISH THECRIMINAL
INDIVIDUALDENIAL
NEIGHBOURS
INVITATIONFIRST
TIME-DRIVEN
INDIVIDUAL
ALONE
SELFESTEEM
WORK IS A MEANSTO AN END
INDIVIDUALLY FOCUSED
Space, Power, StrengthSpace, Power, StrengthRites of PassageBody position
Martial Arts/Eye contact
It is not only what you know – but what you can learn from each other.
We add to each other!
Sustainable Celebrating Humanity Interventions
• Workplace programmes– Primer.– Internal Diversity shows.
• Interactive Facilitated Programmes– Diversity Management.– Team Building.– Team Conflict Resolution.
• In-house diversity Interventions• Diversity Shows
– Diversity displays.– Competitions.– Food, Music, Language, Traditions.
• Follow-up programmes• Support and Backup.• Regular In-house meetings to maintain
professional and unified teams.
Celebrating Humanity Sustainability The PrimerPrize-driven pre-processes that involve team members open up communication & learning.
Programmes and Follow-up Processes
Facilitated sessions and in-house processes maintain the momentum, the understanding and effect of initial interventions. Ongoing email and telephonic support. Coaching upon request.
Departmental Celebrating Humanity Champions
Volunteers per department and division-lead programmes to ensure long term learning and diversity experiences.
Interdepartmental Celebrating Humanity Competitions Diversity Experiences include plays, cultural days – food, dress, traditions, religions, holidays, exhibitions.
Divisional/ Company Celebrating Humanity Shows/ Year end FunctionsCelebrating Humanity International – working with Departmental Celebrating Humanity Champions, setup a venue in all of the cultures and traditions of the team members, client and suppliers. Events close out with a music, dance and buffet with foods of all diversities.
MethodologyStunning Methodology -Exhilarating Techniques
(ET) are extremelyEffective, Uniting, Fun &have a long term effect.
Materials, Venue, Meals,processes, facilitators and
follow-up form a part of ET.
Uniting Perspective - Allprograms are based in theprinciple - “At the level ofrespect - all people are
equal.”The programs focus on “how
we add to each other” -through our uniqueness.
Skilled Facilitators -Diverse, Multi Cultural, Multi
Lingual. Prepared to Learn andGrow, Powerful, Respectful,
Focused. Culturally &Religiously aware.
ET Specialists.
Client, country, provinceand area are researched,
prior to the programs.Materials and experiencedfacilitators are developed to
be diversity aware andrespectful. Any challengesare adjusted immediately.
Long Term Sustainabilityis ensured through the life-long learning and numerous
follow-up processes andprograms.
Assessments made yearsafter CH programs show the
positive long term effect.
Celebrating Humanityprograms are unique, in thefocus and in giving delegates
life skills that will postivelyimpact all areas of their lives.This includes family, social
and work life.
DiversityTraining/
TransformationalTeambuilding
Celebrating Humanity Harvest©Proven, Fun, Exciting, Non-threatening and Long-lasting
Foundation©
- Build Respect and Fun- Understanding- Develop Teamwork- Develop Relationships- Learn about self- Learn about others- Transform Attitudes- Communication- Share Problems & Answers- Praise and Honour- Handling Anger & Emotions- Body language-
1-2 Days.Selected across teams and
departments.
Values Circle©
Peer created,Peer-managed, team code ofconduct.IndividualClearingTeamCommitment
1 day per team/can include more
than 1 team
Values Circle© MeetingsBrief Monthly Meetings
to maintainrelationships and
agreements
1st Meeting led byfacilitator
1 -2 hours per month.
The Sustainable Celebrating Humanity Harvest©
1 Year programme of transformation, with free support and newsletters
1 year after initialteambuild.
1 day per team
The Gathering©
Teambuild,Assess, Report
and AdjustValues Circle.Set team up
for thefollowing year
Celebrating Humanity Values Circle©
Based in
CARE The Elders
Protected by a peer review group
Different Chair &Scribe for each
meeting
THE ENTIRE TEAM
5
All below the level of the Values Circle “law” and all
subject to peer praise,support, guidance and
discipline.
4
Commitmentto the team, to theValues Circle and to
the individualmembers.
Clearing of past interpersonal
challenges6
VALUESCIRCLE©
Inkosi yinkosi ngabantuA leader is only a leader by virtue of
his/ her people
Copyright - Celebrrating Humanity International [email protected]
Team Name & Common
understanding1
Common accepted &mutually understood
Interpersonal VALUES for
positive behaviour & forunacceptable behaviour.
2
Team-managedthrough Regular
scheduled meetings
7
5 pillarsPraise & Honouring
UnderstandingGuidanceSupport
Discipline
3
Manager - Eskom Team, from Johannesburg – Ventersdorp – Soweto – East Rand.
“What I like the most, is the program which is put in place to sustain the training.”
Celebrating Humanity International• Level 4 BEE Provider, 50% Woman-owned and run. Over 20 years experience in Training Project Management,
Communication, Diversity Management, Team Building, Communication and Team Conflict Resolution.
Arthie Moore – Inspirational Woman at Work.Recognised by Ms Graca Machel – Former 1st Lady of Mocambique - for developing Leadership amongst Women in SA.Published contributor to the book, “Inspirational Women at Work.”
Brian Moore, born in Zambia, grew up in SA, speaks a number of African languages and was “adopted” by a Zulu Chief - Inkosi Bhengu from KwaNgcolosi, Ndwedwe. Peacemaker - he received an award from Archbishop Desmond Tutu for bringing peace between the canoeists and communities along the course of the Dusi Canoe Marathon. Author of Team Conflict Resolution Strategies.Provincial Colours – Canoeing Administration.
Clients include:-• Assmang Manganese and Chrome (800 delegates). • Daimler and Mercedes Benz SA (1000 participants). • eThekwini Municipality Diversity Project. (Included a Train-the-Trainer
project.)• Namdeb Diamond Mining Corporation (2500 people).• Tsogo Sun (800 delegates).
• Bank of Zambia.• Connecticut State Troopers. (USA)• Discovery Health. • Eskom Ltd.• First National Bank.• Rennies Cargo Terminals.• SA Bureau of Standards.• SA Container Depots.• SASOL.• Standard Bank.• Transnet• UCT.
eThekwini Municipality Facilitators
Daimler/ Mercedes Benz Diversity Team
Why Choose Celebrating Humanity International?
• Your needs, are our top priority. • We design our interventions and content, to suit your needs.
• CHI has the resources, experience and background to facilitate projects - large or small.
• Celebrating Humanity programmes are proven to succeed.
• We focus only on our areas of specialisation.• We are proven experts in our field. • We study, experience and learn the backgrounds of our
clients, their people, their clients and their environment.
• Our backup, follow-up, after-care and support is of the highest order.
• We would love to work and grow with your teams!
Over 30 years experience in the
training field.
Diverse facilitation teams.
Local & International
successes in:- Mining, Police, Manufacturing,
Technical, Corporate,
Govt. & Parastatals.
Culturally Aware & People focused.
Thank you!Shukrun!
Baie dankie! Danke schön!
Enkosi! Na khensa!
Ndi a livhuha! Siyabonga! Shukuriya!
Ke a leboga! Ke a leboha!