team inbox crm product profile
TRANSCRIPT
Team inbox CRM software for modern customer support, sales, hiring, and more
https://bornevia.com | DBS Tower 9th floor, Jakarta, Indonesia | [email protected]
Email and social media inbox for teams
1. Our company2. Team inbox CRM3. Product4. Security5. Scalability6. Case study7. Customers8. Use cases9. Pricing
10. Resources11. Contact us
Vision
“To empower and modernize business relationship management through the power of simplicity and collaboration”
Founded and secured first investment in late 2013 from an angel investor
Secured second round of investment from Beenos partners and East Ventures in 2014
Company
What is a team inbox CRM software?
Team inbox CRM for modern businesses
Helpdesk & CRM software for everyone.
3 Key actions in a Team Inbox CRM:
1. Monitor
2. Manage & collaborate
3. Analyze
1. Monitor
Team inbox CRM for modern businesses
Multi-channel: Facebook, email, twitter, and more (whatsapp coming soon) in one inbox
Man management: Monitor based on person assigned to ticket
Status pipeline: Monitor based on status, manage to close ticket
1. Monitor
Team inbox CRM for modern businesses
Real time in-app, desktop, and email notifications keep us updated on new incoming tickets
Receive an email notification in your personal inbox whenever new ticket arrives in team inbox
2. Manage & collaborate
Team inbox CRM for modern businesses
Reply directly, collaborate via mentions, or transfer to different team
Manage tickets by assigning them to team members
Categorize tickets by #hashtags
2. Manage & collaborate
Team inbox CRM for modern businesses
Manage tickets and collaborate across different teams via transfer feature
Transfer concept is similar to “forward” concept, only difference, in transfer you’re still able to keep track of transferred tickets
2. Manage & collaborate
Team inbox CRM for modern businesses
Automate every ticket management and all operational workflows using smart rules automation
Smart rules template to choose from
Manage ticket distribution to teams, hashtags, etc based on keywords, channels, etc automatically
3. Analyze
Team inbox CRM for modern businesses
Analytics KPIs: Watch all the important metrics such as: your team response time, total assigned tickets, tickets volume, trending issues, etc.
More helpful features
Team inbox CRM for modern businesses
Easy to setup: Drag and drop channels to move between team inbox
Reply to ticket via email notification without logging into dashboard
Real time collision detection lets you know who’s viewing the same ticket as you
Contact directory that enables export to .csv or excel format.
Enterprise-grade security
Team inbox CRM for modern businesses
1. All communications between client and server are encrypted with 128-bit strong SSL encryption.
2. Every Login credential and sensitive information are one-way hashed before storing, therefore there is no way to retrive the original information.
3. Every user input is sanitized to prevent XSS and SQL injection
High platform reliability & scalability
Team inbox CRM for modern businesses
1. Our system architecture is hosted at SoftLayer
2. 2x ( 512 GB of RAM, 64 Core Intel Xeon, Unlimited Gbps bandwidth)
3. Load and resources are load-balanced and distributed among 128 process workers
4. All-time high 10000 tickets per minute, average ~500-1000 tickets per minute (300 active users)
5. Almost +100,000 total tickets processed
Case study
Team inbox CRM for modern businesses
1. Series-D funded company
2. Based in the US
3. 12 registered active users
4. +10,000 tickets processed in total
Team inbox CRM for modern businesses
Our cloud CRM service currently serves +1600 global modern businesses in Indonesia, USA, Peru, India, Singapore, Malaysia, South Africa, and +70 more countries
Customers
Use cases
Team inbox CRM for modern businesses
Working with Bornevia team inbox is all about the simple journey of moving tickets from unreplied to closed. This simplicity makes it a great fit for many purposes
- Customer service- IT support- Sales lead tracking- Hiring applications- Vendor management- Project management- Social media monitoring- Event registration- Any enquiry
management..- Remote working
Pricing plan
Team inbox CRM for modern businesses
17-days free trial starts at Business class plan, which is $12/user/month or $10/user for annual billing. For more info, visit https://www.bornevia.com/pricing
.
Resources
Team inbox CRM for modern businesses
For tips & trick on how to use our product, best practices, and articles related to modern businesses, visit http://bornevia.com/blog.
Contact
Team inbox CRM for modern businesses
We respond instantly most of the time or in less than a few hours via email during working hours 7 days a week from Monday to Sunday.
[email protected]@bornevia.com