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2 Workbook | Team Management | onlineacademy.co.za

LEARNING ACTIVITY 01

INDIVIDUAL WORKThere are six steps to follow to build high-performance teams in the workplace.

Arrange the steps below in order by inserting the correct numbers next to each step.

Number Step

Discuss the team’s ground rules and solicit suggestions from each member.

Meet with the team to discuss and define the group’s purpose or mission.

Set team goals.

Figure out the team’s purpose and assemble the group’s members.

Distribute individual tasks among team members and develop a system of accountability.

Identify a leader for the workplace team.

Workbook | Team Management | onlineacademy.co.za 3

LEARNING ACTIVITY 02

INDIVIDUAL WORKThere are certain benefits of teamwork in the workplace.

Indicate whether the following statements are benefits or not.

Yes No

When working in a team, you are working towards an individual goal or set of objectives.

In an effective team environment, staff members feel confident in suggesting their ideas.

It is important to note that as employees become more knowledgeable, their confidence increases.

Working regularly in this capacity will allow you to develop both your own communication skills as well as those who are on your team.

Assigning tasks to random people will ensure maximum efficiency and a high-quality output.

Group members will help each other, rely on each other and build trust within the group.

4 Workbook | Team Management | onlineacademy.co.za

LEARNING ACTIVITY 03

GROUP WORKDeveloping and training your team is important for certain reasons.

Choose the correct options by ticking the appropriate blocks.

Teams inspire equity or agreement. OR Company name.

Teams promote clear objectives. OR Your job title while working

for the company.

Increased employee satisfaction. OR The time period you want

to work for the company.

Number of your job duties. OR Description of your job

duties.

Workbook | Team Management | onlineacademy.co.za 5

LEARNING ACTIVITY 04

GROUP WORKCoaching should be a haven for encouragement and development and not a place for stress and discouragement.

Work in groups to answer the following questions.

2. A manager who sees people’s potential is far better at coaching them towards it, but all managers do not have this skill. How can we solve this problem?

3. What are appropriate ways to develop trust with clients/customers?

1. Many managers make incorrect assumptions about coaching and then apply it differently. What can we do to level the playing field so that everyone understands the principles and application of coaching?

6 Workbook | Team Management | onlineacademy.co.za

LEARNING ACTIVITY 05

INDIVIDUAL WORK: REFLECTIONTeams only perform well if their managers are motivating them effectively.

How good are your motivational skills? Answer the following questions to determine how well you motivate your team by ticking the appropriate blocks.

Yes No

I make sure people have the tools, resources and training to achieve the results I expect.

I try to understand what motivates each individual member of my team.

I establish clear performance standards and expectations.

I structure work so that it is interesting and challenging and allows for appropriate autonomy.

When I give a reward, I make sure it is one that the recipient values.

When I see good work, I praise it immediately.

I try to combine and rotate job assignments so that people can learn and use a variety of skills.

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LEARNING ACTIVITY 06

INDIVIDUAL WORKEmployees under stress need a few words of praise to let them know they have done the right thing in a difficult situation.

Complete the following sentences by underlining the appropriate options.

Giving recognition helps your employees to:

1. Take ________________in their work and in their job responsibilities.

pride | initiative

2. Feel appreciated for their ________________.

time | contributions

3. Be more open to ________________ feedback.

constructive | negative

4. Strive to meet and/or exceed ________________ expectations.

profit | performance

5. Support and promote a positive ________________.

atmosphere | attitude

6. Get more ________________ out of the work they do.

enjoyment | remuneration

8 Workbook | Team Management | onlineacademy.co.za

LEARNING ACTIVITY 07

GROUP WORKPerformance management is an ongoing communication process, undertaken in partnership between an employee and his or her immediate supervisor.

Complete the following sentences by using the words below.

Performance management involves establishing clear, shared expectations and understanding about:

1. The essential job ________________ the employee is expected to do.

2. How the employee’s job contributes to the ________________.

3. What ‘doing the job well’ means in ________________ terms.

4. How the employee and supervisor will work together to sustain, improve, or build on

existing employee ________________.

5. When you’re done entering information, ______________ down and click the Save button.

barriers | concrete | functions | measured | goals | performance

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LEARNING ACTIVITY 08

GROUP WORKThe two main reasons for high rates of absenteeism are an abnormal amount of illness and the abuse of the system by workers who call in sick when they’re actually perfectly healthy.

Work in groups to answer the following questions.

1. Identify and discuss the main reasons that are given for absenteeism in your business. Do you think they are mostly physical problems or an abuse of the system?

2. Identify possible rewards that a business can offer for zero absenteeism?

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