Teamwork

The Advantages of Teams

Customer Satisfaction

Product and Service Quality

Speed and Efficiencyin Product Development

Employee Job Satisfaction

Increases…

Better decision making and problem solving(multiple perspectives, alternate solutions,

increased commitment to decisions)

The Disadvantages of TeamsInitially High Employee Turnover

Social Loafing

Legal Risk(National Labor Relations Act)

Employee Job Satisfaction

Disadvantages of group decision making(groupthink, inefficient meetings, domination by a

minority, lack of accountability)

Characteristics of High Performing Teams

Team members: Share a common purpose / goals Build relationships for trust and respect Balance task and process Plan thoroughly before acting. Involve members in clear problem-solving and

decision making procedures Respect and understand each others' "diversity" Value synergism and interdependence Emphasize and support team goals

Characteristics of High Performing Teams

Reward individual performance that supports the team.

Communicate effectively Practice effective dialogue instead of debate

Identify and resolve group conflicts Vary levels and intensity of work. Provide a balance between work and home. Critique the way they work as a team, regularly

and consistently Practice continuous improvement

Factors that Encourage Peopleto Withhold Effort in Teams

1. The presence of someone with expertise2. The presentation of a compelling

argument3. Lacking confidence in one’s ability to

contribute4. An unimportant or meaningless decision5. A dysfunctional decision-making climate

Work Team Characteristics

TeamNorms

TeamCohesiveness

TeamSize

TeamConflict

Stages of Team Development

Team Norms Informally agreed-on standards of

team behavior Clarify expectations Develop over time

Team Cohesiveness The extent to which members are

attracted to the team and motivated to remain in it

Cohesive teams: retain their members promote cooperation have consistent performance

Team Size Curvilinear relationship

Size

Perf

orm

ance

Team Conflict C-type Conflict

cognitive conflict focuses on problems and issues

A-type Conflict affective conflict emotional, personal disagreements

Both types often occur simultaneously

How Teams Can Have a Good Fight

Work with more rather than less information

Develop multiple alternatives to enrich debate

Establish common goals Inject humor Maintain a balance of power Resolve issues without forcing consensus