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TechBlue Advanced Support
Advanced FICO Support and Services Portfolio
GSA Schedule 70: GS-35F-0588V
Now more than ever, production systems require a blend
of resources to proactively manage and reactively
respond to challenges and opportunities inherent to
operations. TechBlue provides a level of service
designed for collaboration, guidance and support of
mission-critical systems and solutions, including
applications, databases and middleware.
Advanced FICO Support
Designed to reduce time and money, and to maximize the
functionality, availability and scalability of critical systems,
TechBlue Advanced FICO Support consists of four
complimentary offerings:
TechBlue Incident Management
TechBlue Consulting Team
TechBlue Solution Manager
TechBlue Innovation Center
KEY BENEFITS
Certified design, development
and support professionals
Allow your staff to focus on core
IT business issues
Streamlined issue resolution
Formal Incident Management
methodology
Reduced risk of downtime and
service interruption
Reduced cost over traditional
support models
Proactive strategic and technical
guidance
FICO INCIDENT MANAGEMENT
High availability with 24x7x365, mission-critical issue response
and resolution
KEY BENEFITS
24x7x365 Incident Management
Toll-free 1800 number access
ITIL-based Incident Management
process
Dedicated support team that
knows client environments
Monthly, quarterly and yearly
performance metrics
Proactive and preventative advice
Tiered support streams ensuring
critical issues receive priority
Innovation Center replication of
client environments
High-performing systems and solutions are critical to
operational excellence, which is why TechBlue delivers
comprehensive solution support and incident
management services.
A team of dedicated support professionals stay deeply
familiar with client systems and operational objectives to
quickly respond to incidents, and deliver proactive
recommendations that improve business solutions.
As a member of the FICO Partner Network TechBlue
leverages advanced diagnostic tools and technologies to
resolve issues and implement lasting changes to FICO
solutions, resulting in greater system performance and
availability.
FICO CONSULTING TEAM
Dedicated, certified solution design, development, deployment
and support professionals
TechBlue dedicated consulting professionals provide
strategic and tactical expertise to support mission-critical
environments, systems and solutions.
Led by a FICO Solution Manager, our dedicated team
delivers solution design and development, issue
identification, resolution and proactive guidance to
maintain optimal system availability, scalability and
performance.
Our personnel develop customized consulting portfolios
to ensure effective response to opportunities and
challenges, and follow proven solution development
methodologies to deliver new and enhanced capabilities
that increase mission success.
KEY BENEFITS
Dedicated, vendor-certified, onsite
and offsite consulting personnel
Issue identification and resolution
Issue avoidance with proactive
issue identification and resolution
Reduce IT costs
Reduce resolution time by having
dedicated personnel available
Flexible support configurations for
off-hours, weekends and holidays
FICO SOLUTION MANAGER
Strategic, tactical and organizational consultation on FICO
solutions and software
The FICO Solution Manager serves as the primary point
of contact and expertise for TechBlue FICO clients.
Front-line strategic, tactical and organizational advisory
services ensure client solutions continue to meet mission-
critical objectives and requirements.
TechBlue methodologies facilitate periodic reviews to
proactively identify potential challenges and exploit
opportunities, and drive recommendations based on
FICO best practices.
In conjunction with a dedicated FICO Support Team,
TechBlue is ensuring robust, value-producing FICO
implementations.
KEY BENEFITS
Allow your staff to focus on core
IT business issues
Streamlined issue resolution
Formal Incident Management
methodology
Reduced cost over traditional
support models
Proactive strategic and technical
guidance
Proactive opportunity analysis
and strategic recommendation
TECHBLUE INNOVATION CENTER
Cloud-based, scalable research, development and staging
environments
As a strategic and tactical component of TechBlue
Advanced Support, the Innovation Center enables our
support team to maintain close familiarity with customer
technologies by simulating environments, solutions and
software.
The Innovation Center enables faster incident resolution
by enabling realistic incident simulation in replicated
environments. Solution impact risk is reduced through
comprehensive testing and simulation prior to client
environment implementation.
In conjunction with proactive guidance and
recommendations, proofs of concepts are developed and
demonstrated to customer stakeholders for evaluation,
planning and implementation.
KEY BENEFITS
Realistic incident replication
Solution development, testing
and approval
Dedicated POC environment for
proactive recommendation R&D
Increased familiarity with client
environments and solutions
Cloud scalability and flexibility to
adapt to new client objectives
Increased incident resolution
speed
Reduced customer risk
Decision Management Suite Blaze Advisor Business Rules Management
Decision Optimizer
Xpress Optimization Suite
Enterprise Fraud & Security Falcon Fraud Manager
Identify Resolution Engine
Big Data Analytics Model Builder
Model Central Solution
Decision Management Platform
Debt Management Debt Manager Solution
ENGAGING TECHBLUE ADVANCED SUPPORT
TechBlue Advanced Support can be delivered in as little as thirty
days, getting you the support you need quickly
SUPPPORTED FICO PRODUCTS
Traditional Vendor Support TechBlue Advanced Support
Approach Vendor-centric Customer-centric
Focus Product sales-driven Product support-driven
Risk Support tied to licensing Support independent of licensing
Cost Model Maximize vendor margins Minimize customer cost (~ 50% less)
Flexibility Vendor limited Customer
Coverage “Off the shelf” Software Customized Solutions
Upgrades Upgrades dictated by vendor Upgrades dictated by customer
Innovation Vendor-only perspective Vendor and Industry perspective
WHY TECHBLUE ADVANCED SUPPORT
From a vendor perspective, license and maintenance
costs represent significant income. However from a
customer perspective they represent significant cost.
More and more companies are expressing dissatisfaction
with the cost of support from product vendors. In some
cases vendors are generating over 90% operating profits.
Improving operational efficiency requires a new support
model focused on expanding innovation, reducing costs,
improving performance, and eliminating limitations
associated with tying vendor software with support.
With TechBlue Advanced Support our customers are able
to focus more of their resources on strategic, mission-
critical improvements that drive performance, and
leverage dedicated, round-the-clock support for
capability sustainment and enhancement.
0
20
40
60
80
100
120
Fiscal Year 2014
IT Operational vs Capital Expenditures
Capital Operational
71%
29%
TECHBLUE ADVANCED SUPPORT VERSUS TRADITIONAL SUPPORT
Gartner IT Key Metrics Data 2014
TechBlue, Inc.
+1 (800) 880-2654
www.techblue.com
Also available from TechBlue:
TechBlue Advanced Microsoft Support
TechBlue Advanced AWS Support
TechBlue Advanced Oracle Support