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Technical Operations With SAP Solution Manager 7.1 SAP Active Global Support 2011

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  • Technical Operations With SAP Solution

    Manager 7.1

    SAP Active Global Support

    2011

  • 2011 SAP AG. All rights reserved. 2RKT

    Disclaimer

    This presentation outlines our general product direction and should not be relied on in

    making a purchase decision. This presentation is not subject to your license agreement

    or any other agreement with SAP. SAP has no obligation to pursue any course of

    business outlined in this presentation or to develop or release any functionality

    mentioned in this presentation. This presentation and SAP's strategy and possible future

    developments are subject to change and may be changed by SAP at any time for any

    reason without notice. This document is provided without a warranty of any kind, either

    express or implied, including but not limited to, the implied warranties of

    merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no

    responsibility for errors or omissions in this document, except if such damages were

    caused by SAP intentionally or grossly negligent.

  • 2011 SAP AG. All rights reserved. 3RKT

    Technical OperationsMission Statement

    Technical Operations in SAP

    Solution Manager

    Represents all capabilities for central monitoring, alerting, analysis and

    administration of SAP solutions

    Allows customers to reduce TCO by predefined content and centralized

    management tools for all aspects of

    operations in SAP Solution Manager

    Provides integrated analytics out-of-the-box or individually adaptable by

    customers

  • 2011 SAP AG. All rights reserved. 4RKT

    Technical Operations in SAP Solution Manager 7.1Part of Application Lifecycle Management

    Template Management Comparison & Adjustment for Template Roll-in changes from projects

    Change Control Management Enhanced Quality Gate Management for various activities Enhanced process flexibility for Change Request Management Improved mechanism for the change and transport backend Configuration Validation and Change Analysis

    Application Incident Management IT Service Management Processes Highly configurable web-client user interface Additional Service document functions

    Solution Implementation Enhanced Business Blueprint Implementing Business Functions Integration with the service messages

    Business Process Operations Enhanced BPO Dashboards with Alert Inbox Cross Database Comparison Job Control and Schedule Management Integrated Data Volume Management with

    Work Center

    Solution Documentation Enhanced Solution Documentation Assistant Reverse Business Process Documentation and IBIS Content

    integration

    Upload interface to build an initial Business Blueprint structureMaintenance Management Enhanced Maintenance Optimizer System Recommendations

    Test Management Enhancement to manage test phases efficiently Test Automation Framework with 3rd party tools Test Scope Identification & Optimization with BPCA

    Upgrade Management Integration of Upgrade Dependency Analyzer Enhanced Custom Code Lifecycle Management

    Technical Operations New Infrastructure for Technical Monitoring and Alerting Technical Administration Technical Analytics Enhanced Root Cause Analysis

  • 2011 SAP AG. All rights reserved. 5RKT

    Technical OperationsWhat is the Process Behind

    Monitor

    Proactive real-time

    monitoring

    System, DBMS and Host Monitoring

    End-User Experience Monitoring

    Connection Monitoring

    Process Integration Monitoring

    Business Intelligence Monitoring

    Solution Manager Self Monitoring

    Administrate

    Optimize excellence of

    technical operations

    Task Inbox

    Down Time and Work Mode Management

    IT Calendar

    Notification Management

    Central Tool Access

    Analyze

    Lower mean time to

    problem resolution

    End-to-End Change Analysis

    End-to-End Workload Analysis

    End-to-End Exception Analysis

    End-to-End Trace Analysis

    Notify

    Reactive handling of

    critical events

    Unified Alert Inbox

    Alert correlation and propagation

    Central Template Maintenance

    Open data provider and alert consumer

    Report

    Technical Reporting

    EarlyWatch Alert (for Solutions)

    Interactive reporting

    Customer specific reporting

    Management Reporting

    Document based SLA reporting

    Interactive SLA Reporting

    Management Dashboard

    Technical Monitoring & Alerting Root Cause Analysis Technical Administration

    Incident Management

    Prove value to business

  • 2011 SAP AG. All rights reserved. 6RKT

    Technical OperationsWhat is the Process Behind

    Monitor

    Proactive real-time

    monitoring

    System, DBMS and Host Monitoring

    End-User Experience Monitoring

    Connection Monitoring

    Process Integration Monitoring

    Business Intelligence Monitoring

    Solution Manager Self Monitoring

    Administrate

    Optimize excellence of

    technical operations

    Task Inbox

    Down Time and Work Mode Management

    IT Calendar

    Notification Management

    Central Tool Access

    Analyze

    Lower mean time to

    problem resolution

    End-to-End Change Analysis

    End-to-End Workload Analysis

    End-to-End Exception Analysis

    End-to-End Trace Analysis

    Notify

    Reactive handling of

    critical events

    Unified Alert Inbox

    Alert correlation and propagation

    Central Template Maintenance

    Open data provider and alert consumer

    Report

    Technical Reporting

    EarlyWatch Alert (for Solutions)

    Interactive reporting

    Customer specific reporting

    Management Reporting

    Document based SLA reporting

    Interactive SLA Reporting

    Management Dashboard

    Technical Monitoring & Alerting Root Cause Analysis Technical Administration

    Incident Management

    Prove value to business

  • 2011 SAP AG. All rights reserved. 7RKT

    Technical Monitoring & AlertingWhich Applications are Provided

    Unified Alert Inbox Central access point for all alert from the different monitoring scenarios

    Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

    System Monitoring Status overview for technical systems, instances, databases and hosts.

    Drill down to single metrics and events, Jump in to metric reporting and landscape information

    End-User Experience Monitoring Measurement of availability and response times from an end-user perspective

    Deep integration in E2E Trace Analysis for Root-cause Analysis

    Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains

    Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors

    Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI

    Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

    Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte

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  • 2011 SAP AG. All rights reserved. 8RKT

    Technical Monitoring & AlertingWhich Applications are Provided

    Unified Alert Inbox Central access point for all alert from the different monitoring scenarios

    Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

    System Monitoring Status overview for technical systems, instances, databases and hosts.

    Drill down to single metrics and events, Jump in to metric reporting and landscape information

    End-User Experience Monitoring Measurement of availability and response times from an end-user perspective

    Deep integration in E2E Trace Analysis for Root-cause Analysis

    Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains

    Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors

    Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI

    Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

    Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte

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  • 2011 SAP AG. All rights reserved. 9RKT

    Alert Inbox - Motivation

    Central access point to handle alerts for Systems, DBMS and Hosts

    Efficient alert handling based on consolidation of single alerts to alert groups

    Integration of most common alert handling mechanism as status tracking, incidents,

    notifications and 3rd party integration

    Drill down from alert type to alert groups and single metrics and events

    Integration of analysis capabilities as problem context and monitoring

    Alert Type

    Alert Group

    Metric Viewer Alert Details

  • 2011 SAP AG. All rights reserved. 10RKT

    Alert Inbox Feature of the Alert Type Table

    Allows to confirm all

    alert groups belonging

    to one alert type and

    managed object

    Shows log of actions

    which were happen per

    alert type and managed

    object

    Allows to postpone

    certain alert type so that

    it disappears from alert

    inbox

    Pre-defined POWL

    queries per category and

    managed object type

    Several personalization

    capabilities for content

    and look-and-feel

    Configure and display

    problems context to

    identify root-cause of

    certain symptom

    Navigate to System

    Monitoring, Landscape

    Browser and System

    Login

    Number of status changes

    per alert type and

    managed object

  • 2011 SAP AG. All rights reserved. 11RKT

    Alert Inbox Features of the Alert Group Table

    Allows to confirm all

    selected alert groups

    belonging to one alert

    type and managed object

    Create context

    sensitively an incident

    out of an alert group

    Create context

    sensitively a notification

    out of an alert group

    Create Alert Analysis

    Report which could be

    sent to persons w/o

    access to Alert Inbox

    Assign certain user for

    further follow-up of the

    symptom

    Show alert details for

    deep dive analysis of

    certain symptom

  • 2011 SAP AG. All rights reserved. 12RKT

    Alert Inbox Features in the Alert Details

    Confirm, Incident,

    Notification and Analysis

    Report as for alert group

    table

    Navigate to System Monitoring,

    Landscape browser, System Login

    and Problem Context as for alert

    type table

    Alert details including

    tracking status and

    assigned information

    Alert texts as defined by

    SAP and/or by customers

    Alert details including all

    assigned metrics and

    events

    Metric and events details

    including single values,

    thresholds and texts

    Metric viewer to plot a

    certain metric over time

  • 2011 SAP AG. All rights reserved. 13RKT

    Technical Monitoring & AlertingWhich Applications are Provided

    Unified Alert Inbox Central access point for all alert from the different monitoring scenarios

    Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

    System Monitoring Status overview for technical systems, instances, databases and hosts.

    Drill down to single metrics and events, Jump in to metric reporting and landscape information

    End-User Experience Monitoring Measurement of availability and response times from an end-user perspective

    Deep integration in E2E Trace Analysis for Root-cause Analysis

    Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains

    Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors

    Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI

    Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

    Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte

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  • 2011 SAP AG. All rights reserved. 14RKT

    System Monitoring - Motivation

    Provide status overview regarding technical system including databases and hosts

    Allow to access landscape information and problem context for technical system

    Drill down from status information to single metrics and events provided by End-to-End Monitoring and Alerting

    Visualize metrics and events including thresholds and current rating / value

    Jump-in capability in metric viewer including zoom functionality in detail information

    Status Overview

    Details TreeMetric Viewer

  • 2011 SAP AG. All rights reserved. 15RKT

    System Monitoring System List

    Auto Refresh

    functionality to use

    the application as

    dashboardDisplay the current

    status of the system

    categories

    Selection of a

    category icon

    allows drilldown to

    more details

    Current number of

    unconfirmed alerts

    for the systems

    Selection of an alert

    icon will show the open

    alerts for this systems

    in the alert inbox

    This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

  • 2011 SAP AG. All rights reserved. 16RKT

    System Monitoring Displaying the System Hierarchy

    Graphical display

    shows the system

    hierarchy with all

    managed objects

    Drill down into

    monitoring

    category per

    managed object

    Context sensitive

    jump-in to alerts for

    managed objectCurrent status of

    monitoring categories

    displayed per

    managed object

    This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

  • 2011 SAP AG. All rights reserved. 17RKT

    System Monitoring Drill Down to Events and Metrics

    Detail view with

    measured values

    per metric

    Jump-in to metric

    monitoring based on

    BW data

    Shows all the events and

    corresponding metrics for

    each category of a

    managed object

    Breadcrumbs to navigate

    between the different

    monitoring views

    Context sensitive

    jump-in to alerts for

    managed object

    Current status of all

    events of the managed

    object

    This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

  • 2011 SAP AG. All rights reserved. 18RKT

    System Monitoring The Metric Monitor

    Tool-tip displays the

    single values and

    timestamp

    Time-scale selection

    can be changed to show

    older values

    Graphical display of

    metric history

    stored in BW

    Metric history can

    also be displayed in

    a tabular view

    This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

  • 2011 SAP AG. All rights reserved. 19RKT

    Technical Monitoring & AlertingWhich Applications are Provided

    Unified Alert Inbox Central access point for all alert from the different monitoring scenarios

    Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

    System Monitoring Status overview for technical systems, instances, databases and hosts.

    Drill down to single metrics and events, Jump in to metric reporting and landscape information

    End-User Experience Monitoring Measurement of availability and response times from an end-user perspective

    Deep integration in E2E Trace Analysis for Root-cause Analysis

    Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains

    Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors

    Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI

    Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

    Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte

    gra

    tion

    of a

    ll sce

    na

    rio

    s in

    Ale

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    Me

    tric

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    nito

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  • 2011 SAP AG. All rights reserved. 20RKT

    End-User Experience Monitoring Motivation

    Automated execution of recorded end-user scenarios

    Measurement of availability and response times from end-user point of view

    Client performance data is correlated with server side performance data

    Direct access from monitoring to root-cause analysis (End-to-End Trace Analysis)

    Deep integration in End-to-End Monitoring and Alerting Infrastructure

    Support of Metric Reporting, SLA Reporting and Management Dashboards

  • 2011 SAP AG. All rights reserved. 21RKT

    End-User Experience Monitoring

    Architecture

    Alerting and

    Reporting StoreEEM

    Robot

    EEM

    Robot

    EEM

    Robot

    End-to-End

    ReportingEnd-to-End

    Alerting

    End-User

    Experience

    Monitoring

    Automated execution of recorded end-user scenarios

    Measurement of availability and response times from end-user point of view

    Client performance data is correlated with server side performance data

  • 2011 SAP AG. All rights reserved. 22RKT

    Technical Monitoring & AlertingWhich Applications are Provided

    Unified Alert Inbox Central access point for all alert from the different monitoring scenarios

    Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

    System Monitoring Status overview for technical systems, instances, databases and hosts.

    Drill down to single metrics and events, Jump in to metric reporting and landscape information

    End-User Experience Monitoring Measurement of availability and response times from an end-user perspective

    Deep integration in E2E Trace Analysis for Root-cause Analysis

    Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains

    Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors

    Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI

    Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

    Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte

    gra

    tion

    of a

    ll sce

    na

    rio

    s in

    Ale

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    Me

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  • 2011 SAP AG. All rights reserved. 23RKT

    PI Monitoring With SAP Solution ManagerRequirements & Motivation

    Growing PI landscape complexity and distribution leads to

    growing requirements towards a central monitoring approach

    Reduce the time

    For regular system health checks For hand-over procedures From incident detection to root cause

    Relieve productive systems from individual monitoring

    activities by a central collection of monitoring data

    Reduce the TCO by simplification of the operations processes

    e.g. providing one central entry point combining monitors for

    PI overall status with drill-down options up to host level

    Enable tight integration with:

    System Monitoring and Root Cause Analysis Alerting Infrastructure Notification- / Incident Management

  • 2011 SAP AG. All rights reserved. 24RKT

    Central PI MonitoringArchitecture & Scope

    PI Domain

  • 2011 SAP AG. All rights reserved. 25RKT

    Dual Level Monitoring

    Central Tools

    Status Overview Unified information Aggregated messaging information Isolated runtime environment Alerting Incident Management

    Local Monitoring Tools

    Real-time information Detailed information including payload access

  • 2011 SAP AG. All rights reserved. 26RKT

    Process Integration Monitoring

    Overview Monitor

    Integration with system

    monitoring on level of

    technical systems

    Aggregated View as entry

    point with most important

    status information on

    Integration Server, Decentral

    Adapter Engines and

    connected SAP Business

    Systems

    Individual view per PI

    component (e.g. Integration

    Server)

  • 2011 SAP AG. All rights reserved. 27RKT

    Process Integration Monitoring

    Overview Monitor

    Reworked Self-Test details

    per PI component

    Central view on availability and

    self-test status of all PI

    components

  • 2011 SAP AG. All rights reserved. 28RKT

    Process Integration Monitoring

    Channel MonitorCentral view on availability of all

    channels of different adapter engines

    Channel Details and Short-

    Log per server node

    Follow-Up actions like

    - context sensitive navigation to

    further monitors

    - start/stop/ping of channels

  • 2011 SAP AG. All rights reserved. 29RKT

    Process Integration Monitoring

    Message Error Monitor

    Allows for detailed filtering

    Drill-down options

    Error Localization view points

    out PI components with

    messages in error

    Better root-cause detection

    using new status details

    Drill-down options

  • 2011 SAP AG. All rights reserved. 30RKT

    Process Integration Monitoring

    Message Backlog Monitor

    Trend Graph offering a

    historical view and trend

    detection

    Trend Graph enables for a

    historical view and trend

    detection

  • 2011 SAP AG. All rights reserved. 31RKT

    Process Integration Monitoring

    Message Flow Monitor

    Drill-down options and

    context sensitive navigation

    to local tools

    PI component independent

    message scenario

    representation

  • 2011 SAP AG. All rights reserved. 32RKT

    Technical Monitoring & AlertingWhich Applications are Provided

    Unified Alert Inbox Central access point for all alert from the different monitoring scenarios

    Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

    System Monitoring Status overview for technical systems, instances, databases and hosts.

    Drill down to single metrics and events, Jump in to metric reporting and landscape information

    End-User Experience Monitoring Measurement of availability and response times from an end-user perspective

    Deep integration in E2E Trace Analysis for Root-cause Analysis

    Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains

    Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors

    Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI

    Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

    Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte

    gra

    tion

    of a

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  • 2011 SAP AG. All rights reserved. 33RKT

    Business Intelligence Monitoring

    What Scenario is in Scope

    Business

    Objects

    Web Layer SAP BusinessObjects Enterprise XI Web Application Java

    Pioneer

    Viewer

    Crystal

    Viewer

    WEBI

    Viewer

    Platform SDKs

    Web

    Services

    Business

    Objects

    Server Layer

    Crystal

    Services

    Multidim.

    Analy.

    Serv.

    WebI

    ServicesCMSOthers

    ..

    Business

    Objects

    Data Sources

    SAP

    BW

    FrontendsCRYSTAL

    XCelsi

    us

    Live

    OfficeWEBI

    HTTP

    CORBA

    ODBO, MDX, RFC, ..

    SAP Business Objects

    Enterprise XI

    SAP Business Warehouse

  • 2011 SAP AG. All rights reserved. 34RKT

    Monitoring for Business Intelligence

    What is in for you ...

    Central system status overview for all technical components involved in SAP Business Intelligence

    Solution

    Capability to monitor cross-system SAP Business Warehouse process chains and single process chain

    steps

    Central monitoring of Business Objects specific jobs and correlation to system specific metrics

    Integration of Business Intelligence specific alerts in Alert Inbox including Notification Management, Incident

    Management, Task Assignment and forwarding to 3rd

    party

    System Monitor

    Process Chain Monitor

    Overview Monitor

    SAP Solution Manager

    SAP Business Warehouse

    Process Chains

  • 2011 SAP AG. All rights reserved. 35RKT

    Monitoring for Business Intelligence

    Business Objects Web Layer Overview

    Navigation panel allows

    to switch between BO

    Web Layer, BO Server

    Layer and SAP BW layer

    Context-sensitive jump-

    in in System Monitoring

    Status of Web

    Application servers

    which built the BO Web

    Layer (SAP J2EE, IBM

    WebShere, TomCat,)

    Context-sensitive jump-

    in in Alert Inbox

    Status of Technical

    components which are

    running on top of Web

    Application Servers

    Context-sensitive jump-

    in in Alert Inbox

    Re-sizing and auto-fit

    functionality to adapt UI

    to actual landscape

  • 2011 SAP AG. All rights reserved. 36RKT

    Monitoring for Business Intelligence

    Business Objects Web Layer System Monitoring

    Switch between different

    categories to set focus

    sufficiently

    Drill down in event per

    technical instance and

    selected category

    Drill down in event per

    hosts and selected

    category

    Slider for resizing and

    auto-fit of UI to adapt to

    actual landscape size

    Context sensitive jump-

    in in alert inbox

    Overall status per host

    and selected category

  • 2011 SAP AG. All rights reserved. 37RKT

    Monitoring for Business Intelligence

    Business Objects Server Layer Overview

    Context-sensitive jump-

    in in Alert InboxNavigation panel allows

    to switch between BO

    Web Layer, BO Server

    Layer and SAP BW layer

    Status of servers which

    built the BO Server

    Layer

    Status of Technical

    components which are

    running on top of BO

    servers

    Context-sensitive jump-

    in in System Monitoring

    Context-sensitive jump-

    in in Alert Inbox

    Re-sizing and auto-fit

    functionality to adapt UI

    to actual landscape

  • 2011 SAP AG. All rights reserved. 38RKT

    Monitoring for Business Intelligence

    SAP Business Warehouse Layer Overview

    Context-sensitive jump-

    in in System Monitoring

    based on categories

    Context-sensitive jump-

    in in Alert Inbox

    Context-sensitive jump-

    in in Process Chain

    Monitoring

    Navigation panel allows

    to switch between BO

    Web Layer, BO Server

    Layer and SAP BW layer

    Status of systems which

    built the SAP Business

    Warehouse Layer

    Status of Technical

    components which are

    running on top of SAP

    BW systems

    Re-sizing and auto-fit

    functionality to adapt UI

    to actual landscape

  • 2011 SAP AG. All rights reserved. 39RKT

    Technical Monitoring & AlertingWhich Applications are Provided

    Unified Alert Inbox Central access point for all alert from the different monitoring scenarios

    Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

    System Monitoring Status overview for technical systems, instances, databases and hosts.

    Drill down to single metrics and events, Jump in to metric reporting and landscape information

    End-User Experience Monitoring Measurement of availability and response times from an end-user perspective

    Deep integration in E2E Trace Analysis for Root-cause Analysis

    Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains

    Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors

    Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI

    Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

    Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte

    gra

    tion

    of a

    ll sce

    na

    rio

    s in

    Ale

    rtin

    g &

    Me

    tric

    Mo

    nito

    rin

    g

  • 2011 SAP AG. All rights reserved. 40RKT

    Connection Monitoring

    Overview

    SAP Solution

    Manager

    Managed Systems

    connectivity

    check

    Send

    connection

    information

    Alert Inbox

    raise alert

    connectivity

    check

    Low-level view on the data flow between different technical systems

    The following connection checks can be performed

    Connection Availability

    Logon check

    Latency

    Integration in Unified Alert Inbox

  • 2011 SAP AG. All rights reserved. 41RKT

    Technical OperationsWhat is the Process Behind

    Monitor

    Proactive real-time

    monitoring

    System, DBMS and Host Monitoring

    End-User Experience Monitoring

    Connection Monitoring

    Process Integration Monitoring

    Business Intelligence Monitoring

    Solution Manager Self Monitoring

    Administrate

    Optimize excellence of

    technical operations

    Task Inbox

    Down Time and Work Mode Management

    IT Calendar

    Notification Management

    Central Tool Access

    Analyze

    Lower mean time to

    problem resolution

    End-to-End Change Analysis

    End-to-End Workload Analysis

    End-to-End Exception Analysis

    End-to-End Trace Analysis

    Notify

    Reactive handling of

    critical events

    Unified Alert Inbox

    Alert correlation and propagation

    Central Template Maintenance

    Open data provider and alert consumer

    Report

    Technical Reporting

    EarlyWatch Alert (for Solutions)

    Interactive reporting

    Customer specific reporting

    Management Reporting

    Document based SLA reporting

    Interactive SLA Reporting

    Management Dashboard

    Technical Monitoring & Alerting Root Cause Analysis Technical Administration

    Incident Management

    Prove value to business

  • 2011 SAP AG. All rights reserved. 42RKT

    Root Cause AnalysisWhich Applications are Provided

    End-To-End Workload Analysis General performance overview for heterogeneous landscape

    Review most important KPIs cross all technologies and drill down to productspecific workload KPIs

    End-To-End Change Analysis Statistical change data cross all technologies based on daily configuration

    snapshots

    Compare configurations between systems and drill down to change reportingfor a detailed change history

    End-To-End Exception Analysis Statistical exception data cross all technologies for exception trend analysis

    or review exception after changes

    Jump to component specific exception analysis (ST22, NWA,)

    End-To-End Trace Analysis Single user request tracing in a complex system landscapes

    Identify the problem causing component (performance and functional) and jump-into detailed component specific trace analysis (SQL, ABAP, J2EE trace,)

    System, Host & Database Analysis Central, safe and remote access to file system, OS and DB

    Links to read-only monitoring and administration tools like Wily Introscopefor performance analysis and monitoring

  • 2011 SAP AG. All rights reserved. 43RKT

    Overview of New Features in Root Cause Analysis

    New Integration in SolMan

    Administration WorkCenter

    Links to Documentation in Wiki &

    Homepage

    Integration of Self Check & Self

    Diagnosis

    Direct access to SolMan_Setup for

    configuration of managed systems

    Start Applications in new

    window or embedded in work

    center window

    New Applications for Host & Database

    Analysis

    Faster navigation by disabling

    direct start of heavy overview

    templates

    Flexible query based

    approach for selection of

    system based on user

    preferences

    Support for new system types and

    products, e.g.:

    - SAP Business Objects Enterprise XI

    - SAP Business Objects BPC

    - SAP Business Objects BFC

    - IBM WebSphere

    and many more.

  • 2011 SAP AG. All rights reserved. 44RKT

    End-to-End Trace Analysis

    Architecture Overview

    Record end

    user activities

    Collect trace data

    in Solution Manager

    Understand

    request flow

    Analyze in detail

    and find root-cause

  • 2011 SAP AG. All rights reserved. 45RKT

    End-to-End Change Analysis

    Architecture Overview

    Non-ABAP components

    Diagnostics agent

    Change

    Reporting

    E2E

    Change

    Analysis

    ABAP-based components

    ABAP Function modules

    Software and

    ParameterChange

    Statistics

    Single Software

    and Parameterchanges

    Daily data

    collection

  • 2011 SAP AG. All rights reserved. 46RKT

    End-to-End Workload Analysis

    Architecture Overview

    ABAP

    Java

    J2EE

    .NET

    C / C++

    e.g. TREX, ITS, Business One, MDM

    e.g. Duet,

    .NET PDK, Mobile Client

    e.g. Portal, JavaWD, XI/PI,

    BI, CRM-ISA

    e.g. IPC

    e.g. ERP, BI, XI/PI, SCM

    CRM, SRM

    SAP Business

    Intelligence

    Wily IntroScope

    (Standalone JVM)

    RFC &

    Diag Agent

    Diagnostics

    Agent

    Diagnostics

    Agent

    Diagnostics

    Agent

    Diagnostics

    Agent

    IntroScope Enterprise

    Manager (SmartStor)

    InfoCube

    SAP Solution Manager

    (J2EE / ABAP stack)

    Component-specific

    workload analysis

    Cross-component

    workload analysis

    Data

    collection

    once a hour

  • 2011 SAP AG. All rights reserved. 47RKT

    CA Wily Introscope - Right to View License

    Introscope is a performance management solution that enables you to monitor complex applications in production environments 24x7.

    http://www.wilytech.com (part of CA) Real time (15 s) monitoring using Dashboards

    Investigator

    Dynamic transaction tracing

    Dynamic byte code instrumentation for

    J2EE

    .Net

    Static instrumentation for C/C++ based

    products available

    Delivered with standard instrumentation

    and standard dashboards for SAP &

    Partner products, eg:

    SAP NetWeaver XI

    SAP NetWeaver Portal

    SAP NetWeaver MDM

    Seeburger XI Adapters

    CPS for SAP by Redwood

  • 2011 SAP AG. All rights reserved. 48RKT

    SAP Extended Diagnostics by CA Wily

    SAP Extended Diagnostics by CA Wily includes the following Introscope Base Components (Enterprise Manager, Agent, Workstation)

    Main documentationAgent filesEPAgentDotNetAgent incl. Leakhunter

    Introscope Application Server ComponentsPower Packs and Portal Manager packages for WebSphere, WebLogic

    Introscope Integrations (CA Unicenter, Integration SDK) Add-ons and Platform Support for Introscope and CEM (Change Detector, Oracle DB,

    Webservers, Service Quality Manager, Siteminder,)

    CA Wily Introscope right to

    view license

    Extended Diagnostics by CA

    Wily license

    included in SAP Solution Manager license

    .includes license of Wily Introscope for SAP delivered instrumentation and

    dashboards (read-only)

    valid for components delivered by SAP

    needs to be purchased separately extends license for creating

    instrumentation or dashboards for custom

    code

    extends to third-party application plattforms

  • 2011 SAP AG. All rights reserved. 49RKT

    BMC Appsight for SAP Client Diagnostics

    BMC Appsight is a system built on a unique problem resolution architecture that was designed from the ground up with patented Black Box technology to optimize the problem resolution process.

    http://www.identify.com (part of BMC)Appsight enables the analysis of

    Client Performance

    in combination with User Interaction

    on a code level

    SAP Solution Manager includes the license

    for the recording agent of Appsight

    (Black Box) the console of Appsight

    Available recording profiles for all SAP

    Client applications

    Internet Explorer

    SAPGui

    NetWeaver Business Client

  • 2011 SAP AG. All rights reserved. 50RKT

    Supported Products With SAP Solution Manager EhP1

    SAP Technology

    WebAS 6.40/7.0x/7.1x (ABAP and J2EE) Portal incl. Trex and KMC based on NW04/NW04S TREX 7.0x/7.1x BI 3.1/3.5/7.0x/7.1x XI / PI 3.x/7.0x/7.1x Mobile Infrastructure Web Dispatcher 7.10 (supported by Workload Analysis and Change Analysis only) MDM 5.5 SP6 P1 / 7.1 P2 (supported by Workload Analysis and Change Analysis only)

    SAP Business Suite

    ECC 5.0/6.0 CRM 4.0/5.0/5.2/2007 SRM 6.0 (only E2E TA) SCM 4.1 / 5.0 / 2007 with LiveCache

    Others

    Duet 1.0 (supported by Workload Analysis, Change Analysis and Exception Analysis only) xMII 11.5 BusinessByDesign

    Various Partner Products (see SAP Note 1010428 and 1293438)

  • 2011 SAP AG. All rights reserved. 51RKT

    End-to-End Root Cause AnalysisSummary

    End-User Root Cause Analysis

    Centralized root cause analysis to identify in complex system landscapes the

    component actually causing the problem

    Unified and standardized problem resolution process with identical look-and-feel

    covering SAP based and non-SAP technologies and products

    Balanced approach between analysis activities to be conducted at managing system

    (cross-component analysis activities) and analysis activities to be conducted at

    managed system (single component analysis activities)

    Problem resolution based on permanently collected aggregated data for exceptions, changes and workload as well as unaggregated data for software and parameter

    changes

    Interactive root cause analysis for performance and functional problems powered by

    End-to-End Trace Analysis

  • 2011 SAP AG. All rights reserved. 52RKT

    Technical OperationsWhat is the Process Behind

    Monitor

    Proactive real-time

    monitoring

    System, DBMS and Host Monitoring

    End-User Experience Monitoring

    Connection Monitoring

    Process Integration Monitoring

    Business Intelligence Monitoring

    Solution Manager Self Monitoring

    Administrate

    Optimize excellence of

    technical operations

    Task Inbox

    Down Time and Work Mode Management

    IT Calendar

    Notification Management

    Central Tool Access

    Analyze

    Lower mean time to

    problem resolution

    End-to-End Change Analysis

    End-to-End Workload Analysis

    End-to-End Exception Analysis

    End-to-End Trace Analysis

    Notify

    Reactive handling of

    critical events

    Unified Alert Inbox

    Alert correlation and propagation

    Central Template Maintenance

    Open data provider and alert consumer

    Report

    Technical Reporting

    EarlyWatch Alert (for Solutions)

    Interactive reporting

    Customer specific reporting

    Management Reporting

    Document based SLA reporting

    Interactive SLA Reporting

    Management Dashboard

    Technical Monitoring & Alerting Root Cause Analysis Technical Administration

    Incident Management

    Prove value to business

  • 2011 SAP AG. All rights reserved. 53RKT

    Technical AdministrationWhich Applications are Provided

    IT Calendar Calendar view displaying planned Work Modes for complete landscapes

    Day , week and monthly views

    Workmode Management Plan single or recurring work modes for systems, instances, databases Integration in Notification management Switch off alert generation during downtimes Support execution of system downtimes

    Notification Management Create / Maintain recipient lists centrally Maintain personalized notification settings Notification of users from Workmode Management, Alert Inbox,...

    Task Management Execute centrally tasks created in various applications

    Create and assign new tasks

    Central Tool Access Central access to administrative tools in managed systems

    Easy customization by end-users by adding new tools

    MDM 7.1 Administration Cockpit

    Central Access to basic administration functionality for SAP Netweaver MDM 7.1

  • 2011 SAP AG. All rights reserved. 54RKT

    IT Calendar

    IT Calendar provides an overview of the

    planned Work Modes for selected times

    intervals and technical components

    Month, Week and Day views are supported

    Easy navigation between different views

    Display of work modes for several technical components

    (e.g..systems) in one view

    Filtering on work mode types

  • 2011 SAP AG. All rights reserved. 55RKT

    Work Mode Management

    Work Mode Management allows planning

    and maintenance of Work Modes for

    Technical Components

    The following types of work modes are supported

    Planned Downtime

    Maintenance

    Peak Business Hour

    Non Peak Business Hours

    Non Business Hours

    Single and Recurring Work Modes can be scheduled

    Spurious alert suppression during downtimes is supported

    Planned Downtimes can be notified to target users based

    on a pre-determined pattern

    Mass copy of Work Modes across Technical Components

    can be performed

    Work Modes can be scheduled for Technical Scenarios,

    Technical systems, Instances, Databases, Logon Groups

    Work Mode management supports the system types

    ABAP and Java

  • 2011 SAP AG. All rights reserved. 56RKT

    Central Notification Management

    Notification Management provides

    functionality to send Emails/SMS to users,

    manage absence, presence and

    substitution of users.

    Maintain recipient lists for different target groups:

    e.g. system administrators, system users,

    Add recipients from multiple sources: system

    users, business partners, Exchange Servers,..

    Personalize own notification settings, enter

    absences and define substitutes

    Send notification automatically or manually from

    Work Mode Management, Technical Monitoring,...

  • 2011 SAP AG. All rights reserved. 57RKT

    Task Inbox

    One central inbox for tasks created in

    different applications

    Central System Administration

    Work Mode Management

    Issue Management

    Supports creation of simple and complex

    tasks

    Execute and confirm tasks

    Check for overdue tasks

  • 2011 SAP AG. All rights reserved. 58RKT

    Technical OperationsWhat is the Process Behind

    Monitor

    Proactive real-time

    monitoring

    System, DBMS and Host Monitoring

    End-User Experience Monitoring

    Connection Monitoring

    Process Integration Monitoring

    Business Intelligence Monitoring

    Solution Manager Self Monitoring

    Administrate

    Optimize excellence of

    technical operations

    Task Inbox

    Down Time and Work Mode Management

    IT Calendar

    Notification Management

    Central Tool Access

    Analyze

    Lower mean time to

    problem resolution

    End-to-End Change Analysis

    End-to-End Workload Analysis

    End-to-End Exception Analysis

    End-to-End Trace Analysis

    Notify

    Reactive handling of

    critical events

    Unified Alert Inbox

    Alert correlation and propagation

    Central Template Maintenance

    Open data provider and alert consumer

    Report

    Technical Reporting

    EarlyWatch Alert (for Solutions)

    Interactive reporting

    Customer specific reporting

    Management Reporting

    Document based SLA reporting

    Interactive SLA Reporting

    Management Dashboard

    Technical Monitoring & Alerting Root Cause Analysis Technical Administration

    Incident Management

    Prove value to business

  • 2011 SAP AG. All rights reserved. 59RKT

    Technical AnalyticsWhich Applications are Provided

    Document based EarlyWatch Alert (for Solutions)

    Predefined report content

    Report is document based

    Interactive Reporting

    Report content is predefined

    Displayed data could be individually tailored

    Customer specific Reporting

    Report content and presentation mode is completely customizable

    Document Based Service Level Reporting (SLR)

    Predefined content could be individually tailored

    Report is document based

    Standard Dashboards

    Content is pre-configured

    SAP developed dashboard applications

    Customer specific Dashboards

    Usage of dashboard framework

    Customer own developed dashboard applications

    Le

    ve

    l of d

    ata

    ag

    gre

    ga

    tion a

    nd

    inte

    rpre

    tatio

    n

    Technic

    al

    Reportin

    g

    Managem

    ent

    Reportin

    g

  • 2011 SAP AG. All rights reserved. 60RKT

    Technical Reporting

    Motivation

    Get an aggregated Overview of System, DBMS and Host behavior over time

    Visualize trends in various categories

    Real time monitoring of current compliance of agreed service levels

    Optimization of internal processes and setups of IT department (e.g. alert reporting, unused RFC

    destinations)

    Jump-in capability in RCA and metric viewer including zoom functionality in detail information

    Landscape Overview

    System Details

    Root Cause AnalysisMetric Viewer

  • 2011 SAP AG. All rights reserved. 61RKT

    Interactive Reporting

    Entry Screen

    Select System(s)

    Detailed Selection

    Start Metric

    Monitor

    Jump Into BI

    Diagnostics Center

    Jump Into RCA or

    Metric Monitor

    System Specific

    Report

    Report Categories

    Report

    Documentation

    Overview Report

    Start Reporting

  • 2011 SAP AG. All rights reserved. 62RKT

    Interactive Reporting

    System Overview Reports

    System Availability

    Response Times

    Response Time

    Distribution

    CPU Utilization

    Database Utilization

    Logons

    User Activity

  • 2011 SAP AG. All rights reserved. 63RKT

    Interactive Reporting

    System Specific Reports

    System Availability

    Instance Availability

    Host Availability

    System Performance CPU Utilization

    DB Utilization

    Memory Utilization

    File System Utilization

    Paging Rate

    Trans/Reports

    RFC Destinations

    DB Availability

    Response Time Distribution

    Response Time Composition

    DB Performance

    Applications

    DB Usage

    WebServ.Cons.

    User Activity

  • 2011 SAP AG. All rights reserved. 64RKT

    Interactive Reporting

    Metric Monitor

    Start Metric

    Monitor

    Select Metric from

    Drop Down ListSelect Instance

    from Drop Down

    List

    Separated Instance

    Views

    Zoom Function

    Trend Analysis

    This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

  • 2011 SAP AG. All rights reserved. 65RKT

    Management Reporting

    Motivation

    See several reports on one dashboard

    One View to check if your SLAs are fulfilled for Availability and Performance on Scenario, Script,

    Location or Robot level

    Visualize tendency over time in various categories

    Real time monitoring of current compliance of agreed service levels

    Arrangement of reports and their content can easy be changed

    SLA thresholds can be adjusted interactively

    Overview Dashboard

    Details View

    Configuration Screen

  • 2011 SAP AG. All rights reserved. 66RKT

    Management Reporting

    Overview Dashboard

    Refresh reported

    values

    Switch into

    configuration mode

    DashboardIndependent

    reportsIndependent SLA

    reports

    Details View

    Zo

    om

    -In

    on

    click

  • 2011 SAP AG. All rights reserved. 67RKT

    Management Reporting

    Configuration Mode

    Insert or swap reports by drag and drop

    Edit the report

    content and adjust

    the SLA thresholds

    Copy a report and

    add it to the

    dashboard

  • 2011 SAP AG. All rights reserved. 68RKT

    Management Reporting

    Change Configuration

    Set report title

    Adjust SLA

    thresholds

    interactivly

    Adjust SLA

    thresholds

    interactivly

    Report preview

    with current

    settings

    List of available

    scripts

    List of selected

    scripts

    Add or remove

    reporting relevant

    data sets

  • 2011 SAP AG. All rights reserved. 69RKT

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