technical solutions rep resume
TRANSCRIPT
David Wayne Carruthers III1653 Veanna Dr.Fayetteville, NC 28301910-587-5730 [email protected]
Career Objective:
Seeking an entry level IT job to support family and work my way up the ranks of the company to a better and brighter position.
KEY QUALIFICATIONS/AREAS OF EXPERTISE: Secret Clearance
Network +
Pursuing Security +
Pursuing CCNA Routing and Switching
Experience with client management through Active Directory
Handling Point of Contact (POC) phone calls to manage troubleshooting in LAN and WAN technologies
EXPERIENCE
Managed installation and configuration of Cisco Routers and Switches in small teams to provide Data and Voice Over IP (VOIP) to over 50,000 soldiers during 7 year Army career.
Managed users accounts through Active Directory to reset user passwords, monitor user roles in organizational units (OU), and lock users accounts.
Instructed Soldiers on Resiliency Training Program, which was developed to enhance emotional recovery of Soldiers.
Act as TSB Liaison in order to coordinate over 100 classes monthly and provide reliable and friendly communication.
Reimaged 50% of the out of tolerance network devices to make all network devices up to date on Network Enterprise Center (NEC) standards.
Worked with both WAN and LAN technologies to setup Troposcatter, Satellite, and Ethernet connections to 7th Infantry Division, 35th Signal Brigade, and 593rd Sustainment Brigade.
Worked alongside of System Administrator to setup Remedy and Service Tickets, which aided in the 100% compliance of network devices.
Remotely installed Windows Updates and ensured network connectivity to over 600 network devices to reinforce security standards.
Answered phone calls/ emails in a timely manner to provide technical support to end users and potential clients.
Subject Matter Expert in setting up and organizing MS Excel and Access databases, which enabled the TSB to manage more than $1,000,000 worth of equipment.
Troubleshoot MS Windows 7, 8, and 10 Operating System and resolved DHCP, IP configuration, enabling Project Managers (PM) to provide training to over 60,000 soldiers annually
Able to work independently and with others such as System Administrators (SA), Training Coordinators, and Project Managers
Ensure that 600+ network devices have Windows 7 or higher, Microsoft (MS) Word, Excel, Power Point and Outlook, Adobe Reader XI, Flashplayer, Shockwave, Blackboard Access, and network printing capabilities.
Troubleshoot mobile tablets, laptops, printers, and desktop to ensure 100% organization satisfaction.
EDUCATION : University of Phoenix (02/02/15- Present)
Phoenix, ArizonaDegree: Associate of Arts concentration in Information Technology with Network support Certificate
Reid Ross Classical School (August 2004- July 2007)Fayetteville, North CarolinaDegree: Diploma
TRAINING:
Social Media and Operations Security 5 Mar 12 CIO/G-6 NETCOM IA Security + (SY0-401) Through Skillport 18 Nov 15 WNSF- Portable Electronic Devices and Removable Storage Media v2.0 13 Mar 12 Cyber Security Fundamentals (formally known as IAF) 6 May 15 WNSF- SAFE Home Computing 13 Mar 12 Social Networking v1.0 13 Mar 12 Thumb Drive Awareness 17 Jul 12 Windows 7 Configuration (exam 70-680) Skillport CIO G-6/NETCOM IA Technical Level 1 Skillport
WNSF- Phishing Awareness 13 Mar 12 WNSF- Personally Identifiable Information (PII) 13 Nov 12 Army Specific Phishing Training 13 Mar 12 Security + 301 Comptia Security + 2011 Edition 11 Sep 12 Master Fitness Trainer (09 Apr 15 – 24 Apr 15) Warrior Leader NCO Academy (09 May 12 – 29 May 12) Multichannel Transmission Systems Operator-Maintainer (ECB-1) (12 Jun 09 – 21 Jul 09) Multichannel Transmission Systems Operator-Maintainer Common Core (CC) (20 Apr 09 – 11
Jun 09) Military Science, First Aid, Marksmanship, and Physical Conditioning (09 Feb 09 – 17 Apr 09) Code of Conduct Survival Evasion Resistance and Escape (SERE) Operations Security (OPSEC) Awareness Training Combat Lifesaver (15 Apr 11) Command Safety Course (26 Aug 12) Additional Duty Safety (30 Sep 12) Troubleshoot connection issues through GNS3 and Cisco Packet Tracer Practicing additional Active Directory management techniques through Simulators Learning C++ Language Worked on MS Windows 7, 8 & 10 Operating Systems
EMPLOYMENT HISTORY:
October 2015 – Present – Facility/Network Maintainer Joint Base Lewis-McChord, WA Supervisor: Melanie Wileczek, Chief Training Support Branch (TSB) 253-988-0722
July 2014 – Oct 2015 – Non Commissioned Officer/ Team Chief/ Network Operator Joint Base Lewis-McChord, WA Supervisor: SGT Robledo, Joshua, Section SGT, 614 361-7481
November 2013 – June 2014 – Non Commissioned Officer/ Team Chief/ Network Operator Fort Gordon, GA Supervisor: SSG Lassiter, Terral R., [email protected]
February 2009 – October 2013 – Non Commissioned Officer/ Team Chief/ Network Operator Fort Gordon, GA Supervisor: SSG Davis, Terence, Section SGT, [email protected]
David Wayne Carruthers III1653 Veanna Dr.Fayetteville, NC 28301910-587-5730 [email protected]