Technical Support

Telegenisys provides a range of services that support technology products such as blue tooth headsets, smart phones, picture frames, media players, software, VOIP phones and a wide variety of other technical products.

TECH SUPPORT VIA VOICE CALLS

Installation, Break-Fix, Managed Services, Help Desk for technology products.

EMAIL TECHNICAL SUPPORT

From web site form management to responsiveness tracking we offer a mature email support solution. Our professionals can respond to 75% or more messages within an hour.

IM / CHAT TECHNICAL SUPPORT

Custom chat solutions that provide sales assistance andproduct assistance.

We frequently organize or create knowledge bases for new and existing products.

We specialize in walk through and video productions for your clients.

KNOWLEDGE BASE CREATION

MULTI TIERED SUPPORTWe document support phases and resolutionsand peg performance metrics on tier management so that customers are better served.

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