Technical Training Manual

Adding & Updating Boring Information

HTML HTTP TLS TCP

CSS FTP WAN LAN

DDoS CMS NAT IP

David WhiteWeb Developer / Systems Administratorwww.urbanministry.orgPersonal: www.davidmartinwhite.com

Hyper Text Markup Language

Hyper Text Transfer Protocol

Transport Layer Security

Transmission Control Protocol

Cascading Style Sheets

File Transfer Protocol

Wide Area Network

Local Area Network

Distributed Denial of Service

Content Management System

Internet Protocol

Network Address Translation

Technical Training Manual

Adding & Updating Boring Information

HTML HTTP TLS TCP

CSS FTP WAN LAN

DDoS CMS NAT IP

David WhiteWeb Developer / Systems Administratorwww.urbanministry.orgPersonal: www.davidmartinwhite.com

TABLE OF CONTENTSWhy a ManualDesigning & Editing a ManualSteps to Writing a ManualTech Topic: VirusesTech Topic: Removing ProgramsTech Topic: Internet Browsers

?!?!?

WHY A MANUAL

Can use the manual for reviewing the subject after a training

Lets one concentrate on training instead of having to take notes

Sources: http://en.wikibooks.org/wiki/Designing_a_Training_Manual & http://www.techcomplus.com/approach.htm

Training

Manual

Reference document in the work place Helps streamline procedures, improve

morale, solve conflicts, and improve consistency and quality (which improves bottom line).

DESIGNING & EDITING A MANUAL

Good documentation needs to be… Easy to Read Easy to Understand

It is not enough to make a document easy to read,

it should also be difficult to misunderstand.(Ronald B. Standler)

Easy to Access

Sources: http://www.techcomplus.com/reference & http://www.rbs0.com/tw.htm.

STEPS TO COMPLETING A MANUAL

Steps: Planning

Designing (Organizing) Structure Layout

Deciding who writes it Writing

Source: http://www.techcomplus.com/reference

TECH TOPIC: VIRUSES Windows is most popular

For users AND for viruses Windows has a history of security holes Solution: Install an Antivirus program

Sources: http://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware-software

and http://en.wikipedia.org/wiki/List_of_antivirus_software.

TECH TOPIC: REMOVING PROGRAMS

New computers come with unwanted software Takes up system resources

People download unused programs on your PC

Your PC is running slowly Solution: Remove ALL programs you

don’t use

TECH TOPIC: EXAMPLE

TECH TOPIC: INTERNET BROWSERS

QUESTIONS

THANK YOU

David WhiteWeb Developer / Systems Administrator TechMission: www.urbanministry.orgPersonal: www.davidmartinwhite.comBusiness: www.smoothstoneservices.com

Sources: http://www.rbs0.com/tw.htmhttp://www.techcomplus.com/referencehttp://www.techcomplus.com/approach.htmhttp://en.wikipedia.org/wiki/List_of_antivirus_softwarehttp://en.wikibooks.org/wiki/Designing_a_Training_Manualhttp://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware-software