technology for your property: the tech amenities residents are looking for (webinar)
TRANSCRIPT
©2012 AppFolio, Inc. All Rights Reserved.
AppFolio
• Web-based property management software
• Complete Solution Includes• Property Mgmt & Accounting• Online rent collection (free)• Prospect / Guest Card Tracking• Marketing • Website• Payment processing• Online applications• Resident Screening
So You Run a More Successful Business
Grace Hill
• Leading Education Provider• Offering eLearning for more than 10 years• More than 1,500 courses taken each day• Accounting
• Apartment-Industry Specific Training• Fair Housing, Preventing Sexual Harassment• Intro to Social Media, with Lisa Trosien• Dozens more in English & Spanish
• Vision Learning Management System (LMS)
• Custom Course Development
• www.GraceHillLearning.com for course previews
©2012 AppFolio, Inc. All Rights Reserved.
InfiniSys Electronic Architects
• Multifamily Technology Consulting + Design
• Network designs for new and existing buildings
• Contract consulting for telecommunications agreements
• Technology amenities for apartments, student
housing, hotels, mixed-use developments and more
• ElectronicArchitect.com
• Multifamily Technology group on LinkedIn
©2012 AppFolio, Inc. All Rights Reserved.
What Renters Want
©2012 AppFolio, Inc. All Rights Reserved.
Impact of the following community amenities on what apartment to rent in the future?
18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+ Total
Security and access control features 4.32 4.33 4.35 4.36 4.44 4.44 4.34
WiFi enabled community 4.26 4.05 3.95 3.96 3.73 3.46 4.04
Top quality workout facilities 4.02 4.00 3.83 3.77 3.50 3.42 3.92
Storage facilities 3.53 3.60 3.79 3.92 4.09 3.80 3.68
Communal gathering spaces that encourage people to sit, talk 2.69 2.69 2.67 2.65 2.63 2.64 2.68
Business center/cyber cafe from which to work 2.68 2.54 2.56 2.63 2.48 2.41 2.57
Communal kitchen/dining area 2.42 2.42 2.50 2.48 2.37 2.46 2.44
Source: SatisFacts Research (www.SatisFacts.com)
Access control, Wi-Fi, Fitness center
scored high; Gathering
spaces, Business center scored low
Technology Amenities
• Basic telecommunications services
• Wireless/mobile explosion
• Access control and security
• Common areas: “WOW” factor
• Energy management
• Building management
©2012 AppFolio, Inc. All Rights Reserved.
Can your residents select
from more than one provider
for TV and Internet services?
©2012 AppFolio, Inc. All Rights Reserved.
Time for a poll…
Telecommunications
• Multiple options for TV & Internet
• TV add-ons: HD, DVR, 3D, PPV
• More video streaming & online gaming
• Verizon FiOS now offering 300 Mbps!
©2012 AppFolio, Inc. All Rights Reserved.
Wireless & Cellular
• Often 10+ connected devices/user
• Fewer landlines, more mobile devices
• Connectivity is expected everywhere
• Mobile site for resident services
©2012 AppFolio, Inc. All Rights Reserved.
Wireless & Cellular
Get partners to help!
• Managed Wi-Fi (Avoid DIY)
• Distributed Antenna (DAS) for cellular
• Public emergency radio
©2012 AppFolio, Inc. All Rights Reserved.
Is poor cell phone reception
an issue at your property?
©2012 AppFolio, Inc. All Rights Reserved.
Time for a poll…
Access Control & Security
• Building/property access control
• Electronic locks with reporting
• Video intercom
• Web-accessible surveillance
©2012 AppFolio, Inc. All Rights Reserved.
Common Areas
• Clubhouse
• Background audio
• Digital message boards
• Fitness center
• Theater / gaming room
• Control with your tablet
©2012 AppFolio, Inc. All Rights Reserved.
Energy Management
• “Learning” thermostats
• Smart irrigation
• Electric car charging stations
• Daylighting and smart shades
• Connect to other systems
©2012 AppFolio, Inc. All Rights Reserved.
Building Management
• Monitor what’s happening at your
property
• Give residents the ability to reserve
amenities, communicate with staff
©2012 AppFolio, Inc. All Rights Reserved.
Do you offer a mobile website for
residents to easily communicate
with staff while on the go?
©2012 AppFolio, Inc. All Rights Reserved.
Time for a poll…
Tech Your Residents Want
• Great TV & Internet options
• Ability to connect from anywhere
• Convenience, entertainment, security
• “WOW” factor in the common areas
• Energy management
• Building management
©2012 AppFolio, Inc. All Rights Reserved.