technology leadership driving business innovation
TRANSCRIPT
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@AndiMann
Copyright © 2016 Splunk Inc.
Driving Business Innovation Through Technology Leadership
Andi Mann, Splunk
@AndiMann
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@AndiMann
Copyright © 2016 Splunk Inc.
Why Are We Here?
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@AndiMann
Technology Is Changing The World
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@AndiMann
Every Business is a Technology Business
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From book seller to warehousing, cloud service, and media business
From sneaker company to data enabled athletic brand
From local branch bank to global cloud-based e-finance provider
From casual café to a leader in mobile payments & loyalty
From ski resort to pioneer in social/mobile engagement
From trucking and shipping to data analytics powerhouse
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Every ‘Thing’ is Connected
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Data is a Business Differentiator
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@AndiMann
Your customers – and your staff – want it all!
“Assure safety and
privacy with secure,
trusted services”
“Deliver high quality
services that work
first time, every
time”
“Provide a highly
responsive, always-
on experience”
“Deliver more
services without a
higher budget”
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@AndiMann
But IT seriously needs to up its game …
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@AndiMann
No wonder IT Leaders are Under Pressure!
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http://www.zdnet.com/article/target-creates-role-of-chief-digital-officer/http://www.zdnet.com/article/nsw-appoints-former-macquarie-bank-cdo-to-drive-digital-agenda/https://www.internetretailer.com/2016/05/18/why-chief-digital-officers-are-all-ragehttps://www.finextra.com/newsarticle/28896/fifth-third-hires-citis-melissa-stevens-as-chief-digital-officer
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@AndiMann
What Can You Do?
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@AndiMann
Empower your teams
Deliver new experiences
Drive
Business
Innovation
Through
Technology
Leadership
Leverage digital literacy
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@AndiMann
Copyright © 2016 Splunk Inc.
Leverage digital literacy
Leverage your digital literacy and technology leadership to enable and drive intentional technology innovation
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@AndiMann
(Re-)Evaluate your Technology Portfolio
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Source: CSMIC Framework, v2.1, 07/2014, Service Management Consortium, 2014, http://csmic.org/downloads/CSMIC_SMI_Overview_Diagram_TwoPointOne.pdf
Can we count on the provider organization? Accountability
Can it be changed and how quickly?Agility
Does the service will work as expected? Assurance
How much does the service cost?Financial
Does the service do what we need? Performance
Is the service safe and privacy protected?Security & Privacy
Is the service easy to learn and to use?Usability
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@AndiMann
Ensure Every App is Mobile and Multi-channel
Source: Flickr user lukew, https://www.flickr.com/photos/lukew/10412439655 (cropped for size)
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@AndiMann
Enable Your Business With Social Media
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@AndiMann
Align IT Metrics with Business Priorities
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@AndiMann
Focus On ‘Metrics that Matter’
Gartner Inc., Data-Driven DevOps: Use Metrics to Help Guide Your Journey, 29 May 2014 G00264319, Analyst(s): Cameron Haight | Tapati Bandopadhyay
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@AndiMann
(Re-)Build Your Ecosystem
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Monitor & Measure
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API
SDKs UI
Other ToolsEscalation/
Collaboration
Automate Delivery Workflows
Plan Code Build Test/QA Stage Release Config Monitor
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@AndiMann
Use Value Stream Mapping to Identify ‘Waste’
Plan
Develop (UI)
Develop (Db)
Develop (M’ware)
Develop (Backend)
SecurityTest
Monitor
Build(Prod)
Architect
Secure/Comply
DeployAccept
UnitTest
Document
Cap Plan
Train
Feedback
IntegrationTest
Configure
System Test
Launch
CAB
Develop(APIs)
Budget
Build(Dev)
Mgmt/Tooling
W
W
W
W
W
W
W
W
W
16 40 52 35 96 40 48 24 --8 2 5 6 8 2 12
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@AndiMann
Enable Data-Driven Feedback loops
Velocity
Deliver on time & on budget
IT is delivering on
time, on budget
IT and Business Leaders
Impact
Deliver code for business needs
IT is achieving
business goals
IT and Business Leaders, Customers, Staff
Show you when you deliver. And when you don’t.
Quality
Deliver high quality solutions
We deliver a quality
experience for users
Dev and Ops Organizations
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@AndiMann
Copyright © 2016 Splunk Inc.
Empower Your Teams
Enlighten yourself, empower your teams, and engage your peers, to drive transformative technology experiences
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@AndiMann
2.
A particular society that has its own beliefs, ways of life, art, etc.
3.
A way of thinking, behaving, or working that exists in a place or organization (such as a business)
1.
The beliefs, customs, arts, etc., of a particular society, group, place or time
What Is Culture?
Mirriam-Webster, http://www.merriam-webster.com/dictionary/culture
CULTURE IS AN OUTPUT, NOT AN INPUT
cul·ture noun \ˈkəl-chər\
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@AndiMann
Squad
POPO PO
Tribe
Squad Squad Squad
CA CA
PO POPO PO PO
Tribe
Squad Squad Squad Squad
Guild
Guild
Chapter
Chapter Chapter
Chapter
SO SO
SO
SO SO
SOSO
SO
Web-scale Org – ‘Loosely-coupled’ Dev Teams
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@AndiMann
Gaming Company Organization(s)“Boss-free Since 1996”
Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf
Noob
Head Writer
Developers
Developers
Developers Developers Developers
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@AndiMann
Collaborative teaming at Valve
Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf
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Community
Core
Licenses
Internal Training & Competency Building
Delivery / Staffing
Best Practices & Knowledge base
Asset Creation & Maintenance
Framework
Blueprints
Marketing(Awareness & Brown bags)
Sales(Engage & Scope)
Value Measurement
Internal Support
Integrated Project Plans
Cloud
Project Assistance
Admin / IT
Program Management Technical SMEs
Change Agent
Upgrades
Communication
HumanFactor
Version Control
Enterprise Org – Center Of Excellence Model
Federation
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@AndiMann
Collaborative teaming at Citrix
Source: South Florida Business Journal, A look inside Citrix's shared workspace offices – slideshow, http://www.bizjournals.com/southflorida/blog/2013/12/a-look-inside-citrix-shared-workspace.html?s=image_gallery
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@AndiMann
Collaborative teaming at CenturyLinkTeam rooms, organized by function
Desks suited to pairing
Built-in collaboration spaces
Spaces for “spikes”
Meeting rooms of all shapes and sizes – few cubes
Large Projection Space
Open lunch room (complete with catered lunches)
Source: DevOps Gets Physical (Office Space), CenturyLink, http://www.centurylinkcloud.com/blog/full/devops-gets-physical-office-space
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@AndiMann
Copyright © 2016 Splunk Inc.
Develop New Experiences
Adopt new technologies and approaches to develop and deliver disruptive new capabilities faster, cheaper, and safer
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@AndiMann
Leverage Your Cloud Partner Ecosystem
ON-PREMISES
SOCIALNETWORKS
FINANCIALMANAGEMENT CONTENT
MANAGEMENT
CRM
PROJECT MANAGEMENT
COLLABORATION
SAAS
DATA INFRASTRUCTURE
COMPUTEBACKUP/RECOVERY
CDN STORAGE
IAASANALYTICS
DATASTORE
CODE SERVICES
APITOOLS
PAASIDE
PRIVATECOMMUNITY
PUBLIC
HYBRID
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@AndiMann
Share access to ‘known good services’
Business Units
Technology Staff
Infrastructure Services
Software Services
EnterpriseServices
Platform Services
Role Based Access Controls
PartnerServices
AU
THO
RISED
‘KN
OW
N G
OO
D’ SER
VIC
ES
Self-Serve
SSO
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Disintegrate Monoliths with Containers and Microservices
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Re-Integrate Services with Open APIsA
PP
LICA
TION
AN
D D
ATA
CO
NSU
MER
S
Internet of things
Mobile applications
Big datasources
Cloud services
Social networks
AP
PLIC
ATIO
N A
ND
DA
TA P
RO
VID
ERS
Off Premises
On Premises
Enterprise Services
Partner Services
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Cloud services
Mobile applications
Secure APIs
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@AndiMann
Explore Your Internet of Things
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@AndiMann
Adopt Agile For Continuous Iteration
37"Scrum process" by Lakeworks - Own work. Licensed under GFDL via Wikimedia Commons - http://commons.wikimedia.org/wiki/File:Scrum_process.svg#/media/File:Scrum_process.svg
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@AndiMann
Automate Your Gates for Continuous Delivery
Sonar code quality Static Security Scans
Build cloudDeveloper checks in code
Automated Acceptance Tests
Dynamic Security Scans
Test Cloud
“Chaos Monkey” tests
Automated Deploy
=>
=>
X
X
Production Cloud
QA Prod Pattern
Automated Deploy
Pattern Library
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@AndiMann
Transform to a DevOps Approach
INTEGRATION COLLABORATIONCOMMUNICATION
BETWEEN DEV AND OPS
METHODS FOR IMPROVING
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@AndiMann
Increase App Delivery Velocity
DevOps Teams iterate with continuous insights
Product Managers identify new opportunities
Code continuously deliveredto market
Auditorshave visibility
Customersare happy
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@AndiMann
Share Systems To Promote Collaboration
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@AndiMann
IoT and Device Analytics
Supply Chain
Optimization
Self-Driving Vehicles
Customer Intimacy and Engagement
Predictive Fraud, Analytics
Performance Analytics and
Prediction
Security and Privacy
High Frequency Analytics
Unlock the Value of Big Data
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@AndiMann
Enable Big Data Analytics
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Developer Platform (REST API, SDKs)
Hadoop Clusters NoSQL and Other Data Stores
Hadoop Client Libraries Hunk Apps
Security & Compliance
Product Analytics
RiskManagement
360-Degree Customer View
Internetof Things
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@AndiMann
Use Machine Data to Drive Continuous Improvement
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@AndiMann
Copyright © 2016 Splunk Inc.
Next Steps
How can you start your digital transformation?
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@AndiMann
Where To Start Your Innovation Transformation?
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Evaluate new technology to support Cloud, IoT, Big Data,
Social, Mobile, DevOps etc.
Evaluate new roles, teams,
organizations, structures, and
processes to support digital
Try out new approaches in a
new or small department,
service, project, or application
Improve teamwork, education,
skills, communicationsand cross-skilling
Re-evaluate, formalize,
rebuild your service portfolio
and delivery lifecycle
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@AndiMann
Question time!
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@AndiMann
Thank You!