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TechnologyStrategicPlanMiddlesexCommunityCollege2016_2019

 

Revised05/23/2016

 

 

 

 

 

BradYoderChiefTechnologyOfficer

   

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I.  Executive Summary ............................................................................................................................... 3 

II.  Technology Operations ......................................................................................................................... 4 

A.  Governance ....................................................................................................................................... 4 

1.  Cabinet .......................................................................................................................................... 4 

2.  Faculty Staff Association (FSA) Technology Committee ............................................................... 4 

3.  Data Security Committee .............................................................................................................. 4 

4.  Web / Portal / Mobile App Committee ......................................................................................... 4 

5.  Banner Users Group ...................................................................................................................... 4 

6.  Trustee Student Advisor Group .................................................................................................... 4 

B.  Compliance ....................................................................................................................................... 5 

C.  Policies and Procedures .................................................................................................................... 5 

1.  Service Level Agreements ............................................................................................................. 5 

2.  Policy review and documentation ................................................................................................ 5 

3.  PACE (Partnership Advancing Collaboration and Efficiency) initiatives........................................ 5 

4.  Digital Data Archiving .................................................................................................................... 5 

III.  Technology Infrastructure .................................................................................................................... 6 

A.  Security and Visibility Monitoring ..................................................................................................... 6 

B.  Cloud Strategy ................................................................................................................................... 6 

C.  Wireless infrastructure updates ....................................................................................................... 6 

D.  Print Management ............................................................................................................................ 6 

E.  Mobile Device Data Management .................................................................................................... 7 

F.  Disaster Recovery / Business Continuity ........................................................................................... 7 

IV.  Academic Technology Environment ..................................................................................................... 8 

A.  Academic Technology Planning ........................................................................................................ 8 

B.  Online learning .................................................................................................................................. 8 

C.  Classroom Infrastructure .................................................................................................................. 8 

D.  Open Educational Resources (OER) and Digital Delivery .................................................................. 9 

E.  Lecture capture and streaming ....................................................................................................... 10 

V.  User Support Services ......................................................................................................................... 10 

A.  Expansion of Support Services ........................................................................................................ 10 

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B.  Account lifecycle and identity management updates .................................................................... 10 

C.  Bedford Walk In Service Center ...................................................................................................... 11 

D.  User Support data analysis ............................................................................................................. 11 

E.  Life Cycle Management ................................................................................................................... 11 

VI.  Administrative Systems Environment ................................................................................................. 11 

A.  Enterprise Content Management (Document Imaging) ................................................................. 11 

B.  Reporting – Warehouse and Analytics ............................................................................................ 12 

C.  Customer Relationship Management (CRM) .................................................................................. 12 

D.  Banner XE ........................................................................................................................................ 12 

VII.  Web Technologies ............................................................................................................................... 12 

A.  MCC Mobile .................................................................................................................................... 12 

B.  Website ........................................................................................................................................... 13 

C.  Student Portal ................................................................................................................................. 13 

D.  Faculty/Staff Portal ......................................................................................................................... 13 

 

I. ExecutiveSummaryThisdocumentprovidestheoutlinefortheadoptionandimplementationoftechnologyat

MiddlesexCommunityCollegeoveramulti‐yeartimeframe.Theplanspeakstobothspecific

technologiesandbroadertechnologytrendsthatwouldsupporttheteachingandlearning

environment.Itisorganizedtobecrossfunctionalinnature,asnothingintoday’sITenvironment

canworkwellinasilo.

PrecedingthehighleveltasksaresectionsonGovernance,ComplianceandPolicyandProcedures.

Theseelementscutacrossallareasofthecollege,buthavetechnologyimplicationsthatmustbe

addressed.

AsinitiativesareprioritizedbytheCabinet,specialattentionispaidtoalignmentofthesepriorities

tothecollegesStrategicPlan.Theplanisreviewedregularlyandwillbeupdatedaccordingly.

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II. TechnologyOperations

A. GovernanceTheTechnologyCentereffectivelymanagesalltechnologyoperationsatMiddlesexCommunityCollege.Themanagementprocessincludesdiligentmonitoringoftheneedsoftheenvironment(asidentifiedthroughthegovernanceprocess),collegialcollaboration,andthedisciplinedimplementationofabestpracticetechnologysupportmodel.LikemostotherCommunityColleges,nearlyallofMCC’sadministrativeandacademicactivitiesaresupportedbytheTechnologyCenter.Collaboration,transparencyandinclusivenessinidentifyingandprioritizingtheCollege’stechnologyneedsaretheresponsibilityoftheCollege’sgovernanceprocess.

1. CabinetTheCabinetisresponsiblefortheoverallprioritizationoftechnologyinitiatives.Italignsthetechnologyrequestswiththecollege’sstrategicdirectionandavailableresources.

2. FacultyStaffAssociation(FSA)TechnologyCommitteeTheFSATechnologyCommitteefocusesontechnologyintheclassrooms,librariesandadministrativeareasofthecollege.TheITdepartment,incoordinationwiththeCabinetworkswiththeFSATechnologyCommitteetoprioritizeandfulfilltheidentifiedrequests.

3. DataSecurityCommitteeTheDataSecurityCommitteeevaluatesthesecurityofPersonallyIdentifiableInformation(PII)acrossthecollege.Partofthisevaluationincludesprotectionofdigitalversionsofthisinformation.TheITdepartmentcontributestoandhelpssupporttherecommendationsofthiscommittee.

4. Web/Portal/MobileAppCommitteeChangestothepublicwebsiteandtothestudentandfaculty/staffportalarevettedbytheWebCommittee.RecommendationsfromthiscommitteearesubmittedtotheITdepartmentforinputand,insomecases,deployment.

5. BannerUsersGroupTheStudentInformationSystem(Banner)anditsassociatedapplications,suchasDegreeWorks,arereviewedregularlybytheBannerUserGroup.Thisgrouphelpsreviewreleaseupgrades,coordinatestestingandupdates,andidentifyanysystemicproblemsthatarise.

6. TrusteeStudentAdvisorGroupAspartoftheBoardofTrustee’s,theStudentTrusteeworkswiththeITdepartmenttofacilitateandrecordrecommendationsmadebytheTechnologyStudentAdvisorGroup.TheserecommendationsarebroughtbacktotheExecutiveteamforprioritization.

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B. ComplianceThecollegesDirectorofCompliancemaintainsanuptodatelistofareasonwhichthecollegemustregularlyreport,basedonapplicablelawsorrequirementsofvariousoversightorganizations.Someofthese,suchasthePCIaudit,aredirectlyassociatedwiththeITinfrastructure.Others,suchasIPEDS,drawfromdataandsystemsmaintainedinMCC’sdatacenter.

TheITdepartmentworkswithvariousdepartmentstoprovideuptodate,secureandaccurateinformation.AcompletelistofthiscalendarcanbefoundintheofficeoftheDirectorofCompliance.

C. PoliciesandProcedures

1. ServiceLevelAgreementsServiceLevelAgreementsweredevelopedtofollowbestpracticeInformationTechnologyInfrastructureLibrary(ITIL)standards.Datafromtheservicedesksystemshouldbereviewedregularlyforcompliancewiththeseagreements.Adjustmentsshouldthenbemadeandcommunicatedacrossthecollegecommunity.

2. PolicyreviewanddocumentationPoliciesandproceduresinfluencingthepurchaseanddeploymentoftechnologyhaveevolvedovertheyears.Thecatalogingofthesearemaintainedinthe“MCCTechnologyPoliciesandProceduresManual”Theseshouldbereviewedandupdatedregularly.Careshouldbegiventomaintainingacentralrepositorywhichcanbecommunicatedclearlyandtransparently.

3. PACE(PartnershipAdvancingCollaborationandEfficiency)initiativesTheCommonwealthofMassachusettscommissionedastudytolookforefficienciesthatmightbeachievedbyITcollaborationamongthe24collegesanduniversities.Thestudycategorizedpotentialopportunitiesintofiveareas:

1. ProfessionalDevelopment2. CoordinatedPurchasing3. SharedServices4. ImprovedDataStandardsandInformationSharing5. EnterpriseApplicationsandBusinessProcessImprovements

MCCcontinuestocollaboratewiththePACEgrouptoimproveintheareasidentified.

4. DigitalDataArchivingTheconsiderablegrowthofdigitalcontentexperiencedbythecollegeplacesastrainonphysicaland/orfiscalresources.Itisprudentforthecollegetoappropriatelyandregularlyarchiveneededcontentandpurgewhatisnotrequired.

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III. TechnologyInfrastructure

A. SecurityandVisibilityMonitoringNetworkandsystemsecurityisanongoingchallengewhichrequirescontinuousimprovement.Thecollegeshouldcompleteavulnerabilityassessmenttohelpprioritizesecuritymeasuresthatshouldbetaken.Onesuchmeasurethatiscurrentlybeingimplementedistheengagementwithamanagementservicevendorwhowillassistinmonitoringspecificsystems24/7.Thiswillbeoneelementofwhatavulnerabilityassessmentwouldrecommend.

Task:Completemonitoringserviceimplementation.Conductavulnerabilityassessmentanddevelopacollegesecurityroadmap.

B. CloudStrategyThecollegehashadsuccessplacingsomeservicesinthecloud.Thelearningmanagementsystem(Blackboard)andthestudentemailsystemaretwoexamples.OthersmallersystemssuchasCollegiatelinkandRaisersEdgehavealsobeenmovedtothecloud.Doingsoreducesthedependencyontheinternalnetworkandinfrastructure,putstheresponsibilityforupgradesandpatchesonthevendor,andplacesresponsibilityfordatasecurityoutsideofthecollege’sdatacenter.

Asnewsystemsandservicescontinuetoberequested,placingtheminacloudhostedenvironmentmustbeaconsideration.Contractmanagementwillbeakeytomakingacloudstrategysuccessful.

Task:Developanddocument3‐yearplanforMCC’scloudstrategy.Reviewcurrentsystemsforhostedcloudbasedoptions.Considercloudoptionsforanynewsystems.

C. WirelessinfrastructureupdatesThecontinueddemandforwirelessconnectivityatthecollegerequiresregularreviewofthewirelessinfrastructure.Continuousreviewofbandwidthanddensityneedsareparamounttostayingaheadofthedemand.Planningathoughtfulmultiyearstrategyrecognizingmoredevicesareconnectingtothenetworkandthatacademicteachingisbeginningtoincorporatewirelessusageintheclassroomswillhelpkeeptheinfrastructurecurrent.

Task:Developamultiyearwirelessinfrastructurestrategytostayaheadofgeneraldemandandincreasedacademicteachingusage.

D. PrintManagementAsthecollegetriestoprovideadditionalserviceswithoutincreasingspending,printmanagementbecomesacandidateforanalysis.Currently,students,facultyandstaffhave

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unlimitedprintingabilitieswithoutcostrecovery.Computersusedforprintingmustbewiredoncampusandhaveprintdriversinstalledoneachcomputer.Additionally,ifsensitivedocumentsareprintedtoasharedprinter,thereisnosecuritysystemthatallowsforusersto“release”documentswhenstandingattheprinter.Thishasledtoanumberofdepartmentallypurchasedprinterswhicharedirectlyconnectedtocomputersinsecurelocations.Finally,oneoftherequeststhathavecomefromstudentsandemployeesistheabilitytoprintwirelesslyfromtheirowndevices.

Task:Analyzeprintmanagementoptionsthatcouldaddresscontrolsonprintingaswellastheoptiontoprintwirelessly.

E. MobileDeviceDataManagementDuetothewirelessandincreasinglymobilenatureoftechnology,datacanbeeasilytransferredfromonedevicetoanotherandfromthecollegenetworktomobiledevices.Forbothcollegeprovidedandpersonaldevices,amobiledevicedatamanagementstrategymustbedeveloped.ThisshouldincludebothpolicyandMobileDeviceManagement(MDM)technology.ThiswillhelpensureprotectionofPersonallyIdentifiableInformation(PII)andothercollegespecificdata.

Task:Developandimplementpolicyandtechnologycontrolsfordatathatcanbeaccessedfromandcopiedtomobiledevices.

F. DisasterRecovery/BusinessContinuityDisasterRecoverandBusinessContinuityhavebeenpartofpasttacticalplans.Progresshasbeenmadeintheareasofa2ndISPpoint,webpresencehardware,avirtualserverenvironmentandtelephoneswitchredundancyontheBedfordcampus.Mostofthisredundancyrequiresmanualinterventiontoachievefailover.Havingafullyautomatedfailoversystemmaycontinuetobecostprohibitive.However,asmoreservicesaremovedtothecloud,therecoveryandcontinuityecosystemchanges.Currentoptionsshouldbereviewedandprioritized.Asimportantasthetechnologyinvolved,documentationwithaccurateexpectationsshouldbedevelopedandpromoted.

Task:DevelopaDisasterRecovery/BusinessContinuitydocumentthatcreatesaccurateexpectationsifanoutageweretooccur.Explorefailoveropportunitiesaffordedbybeinginavirtualserverenvironmentandhostingmoreservicesinthecloud.

 Completedsincelastrevision:

VirtualDesktopInfrastructureTelecommunicationsUpgradeOracletoLinuxBannerMigrationSecurityandVisibilityMonitoringimprovementsExchangeUpgradesPlanningfornewbuildingsMaintenanceandBackupstrategy

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IV. AcademicTechnologyEnvironment

A. AcademicTechnologyPlanningDevelopingamultiyearAcademicTechnologyPlanisaformidableundertaking.Onecommonmisconceptionisthattechnologyleadsthewayinthiseffortwheninfactitisonlyapartoftheprocess.Someofthekeyelementsthatshouldinformtheplanningprocessare:

InstructionalTechnologyInfrastructure Distance,Local,Synchronous,AsynchronousClassroomInfrastructure

Classroomdesignstandards,ClassroomPlanningcycle,ClassroomManagementProcess

DistanceEducationInfrastructureInstructionaldesignanddevelopment,Studentsupportservices,Facultysupportservices,Administrativesupportservices,Academicresources,Academiccommunity,Enablingtechnologies

InstructionalTechnologyProcessesandSupport Training,Support,Communication,Collaboration,DecisionMaking

Task:DevelopamultiyearAcademicTechnologyPlanandschedulethatincludestheelementslistedabove.

B. OnlinelearningThecollegehasmadeasignificantinvestmentinitslearningmanagementsystem(LMS),Blackboard.ThecollegehasbeenworkingatincreasingadoptionofthistechnologybyaddingtheOutcomesmoduleandpurchasingprofessionalservicesfromthevendor.ThisworkisongoingandbeingmonitoredbytheAcademicAffairsDivisionofthecollege.

Additionally,theAcademicAffairsDivisionconductedaSWOTanalysistoevaluateonlinelearninganddeveloparoadmapforthefuture.Itfocusedonfourthemes;1)ProfessionalDevelopment,2)Technology(Facilities,Hardware,Software,CourseDelivery),3)Marketing,Enrollment,&CommunicationStrategies,and4)StudentRetentionandCompletionStrategies/Research.ThiswillbeinstrumentalindevelopinganAcademicTechnologyPlan.

Task: Incorporate the SWOT analysis in to the larger Academic Technology Planning 

efforts. 

C. ClassroomInfrastructureMCCreachedamilestoneacoupleofyearsagointhatonehundredpercentofitsclassroomswereconsidered“smart”.Thatmeanstheyhaveacomputerandprojectorattheinstructor’sstationinallteachingclassrooms.Mostteachingstationsallowforwired

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externaldevicestoaccesstheprojector.Requestsforwirelessaccesstoprojectorshasbeenontherise.Thishasbeenexploredandapossiblesolutionisreadytobeimplemented.

Anotherissuethathasbeenhighlightedthatpositioningofprojectorscreensincoordinationwithwhiteboardaccessissometimesnotoptimal.Thiscanbeaddressedasclassroomsarerefitted.

Inaddition,someofthetechnologystillremaininginanumberofclassroomsisoutdatedandobsolete.Examplesofthesearemanualoverheadprojectors,largebulkytelevisionsandVCR’s.Theseshouldbephasedout.

Finally,concernshavebeenexpressedoverthestandardwheelablecartthatispermanentinmanyclassrooms.Theseexposethewiringofthetechnologyandallowsuserstounpluganddismantletheequipment.Abettermoresecureinstructorsstationshouldbecomethenewstandard.

Recognizingthatitisnotfiscallyfeasibletoredoallclassroomsatonce,anewclassroomstandardshouldbedevelopedanddocumented.Asfundsareavailablethenewstandardshouldactastheguidetoinformchanges.

Task:Createanewstandardforclassroomdesignwhichaddresses:1)Wiredandwirelessaccesstoprojectors,2)screenandprojectorplacementwhichcoordinateswithwhiteboardaccess,3)retiringofobsoleteequipmentandreplacementwithanewstandard,and4)amoresecureinstructorstationwhichdoesnotallowforrewiringbythegeneralpublic.ThisispartoftheAcademicTechnologyPlan.

D. OpenEducationalResources(OER)andDigitalDeliveryThelandscapeofcoursedeliveryhasbeenchangingforsometime.Muchhistoricalandmostnewcontentisnowinsomedigitalform.Thistrendhasaffectedchangestotheoperationsofbookstores,librariesandinstructors.Attentionmustbegiventoassiststudentsandfacultyingainingaccesstothesematerials.

OpenEducationalResources(OER)arepotentiallychangingthecoursematerialinstructorsuseintheirclasses.Theyofferalessexpensiveandmorefocusedmethodforprovidingmaterialthatwashistoricallyinatextbook.

Forstudentspurchasingorrentingbooks,easyaccesstoelectroniccopiesrequiredfortheircourseswillstreamlineaccesstothecontent.Incorporatingavailablefinancialaid(i.e.bookvouchers)intothisprocessshouldbepartoftheconsideration.

Forstudentsusinglibraryresourcesaccessisthekey.TheMCClibraryalreadyhasanextensivedatabaseofelectronicmaterial.Inadditiontothecomputersavailableinthelibraries,eReadersortabletsforcheckoutcouldbeconsidered.

Task:EvaluateandrespondtostudentaccesstoOER,library,anddigitallypublishedmaterial.ThisshouldbepartoftheAcademicTechnologyPlan.

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E. LecturecaptureandstreamingRequestsforlecturecaptureandlivestreaminghaveincreasedovertime.Thecollegesnetworkinfrastructurewillbeabletohandlethis,buttheendpointdevicessuchascamera’sandmicrophonesarenotinplace.Additionally,supportfortheseserviceshasnotbeendefinedandpotentiallylivesinmultipledepartments.Therearematureplatformshostedinthecloudwhichcanhelpdeliverythisservice.

Task:Evaluatebusinessneedforlecturecaptureandvideostreaming.Asneededputendpointdevicesinplaceandsupportstructure.

 Completedsincelastrevision:

100%SmartClassroomachievedePortfolio‐Digication

 

V. UserSupportServices

A. ExpansionofSupportServicesThecollegewouldliketoexpand,yetsimplify,theabilityforstudents,facultyandstafftoreceivesupport.TheobjectiveistoimprovedigitalliteracyacrossMCC.TheAcademicTechnologyPlanshouldincludeInstructionaldesignanddevelopment,Studentsupportservices,Facultysupportservices,Administrativesupportservices,aswellastrainingandcollaborationsupport.Althoughtheremaybepeopleatthecollegewhocandothesethings,rolesandresponsibilitiesarenotclear.

Task:AspartoftheAcademicTechnologyPlanningprocess,evaluateandclarifysupportforallstudents,facultyandstaff.

B. AccountlifecycleandidentitymanagementupdatesThecollegehasdevelopedagoodsystemforaccountcreationanddeactivationwithstudents.ThekeytothisistimelydataentryintotheBannersystem.ForFacultyandStaff,thisprocessincludessomemanualstepstogiveuserstheaccessthattheirrolerequires.Theplacewherethecollegecouldmostbenefitisinemployeeaccountdeactivation.ThechallengehereistimelyentryofdeactivationrequestsintheBannersystembyvariousdepartments.

Task:WorkwithHRanddepartmentsonaprocesstostreamlineactivationanddeactivationofemployeeaccounts.

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C. BedfordWalkInServiceCenterTheLowellcampusnowhasawalkinServicedeskfortechnologyrequestsonthe4thflooroftheCowanbuilding.Traffictothisservicehasfollowednormalsemestertrends,asitisbusyinthebeginningofthesemesterandquieterlater.Walkinrequestsarerecordedintheservicedesksoftware.RequestshavebeenmadetoduplicatethisserviceontheBedfordcampus.Considerationshouldbegivento“goingtoplaceswherethestudentsare”,suchasthelibrary.

Task:FindalocationontheBedfordcampuswherewalkinservicecouldbeprovided.Considerationshouldbegiventothelibrary.

D. UserSupportdataanalysisInadditiontothewalkinservicecenteranalysis,generalusersupporttrendsneedtobereviewedonaregularbasis.Thedatashouldprovidedirectiononadjustmentstotechnologyconfiguration,training,eventmanagement,andstaffing.

Task:Annuallyreviewusersupportdataforadjustmentstoservices.

E. LifeCycleManagementAlltechnologyhardwareandequipmentmustbereplacedonaregularbasis.Theassetmanagementsystemmaintainedbythetechnologycenterkeepsarecordofpurchasedateandrepairhistoryforeachpieceofequipment.Theseassetsshouldbereviewedonanannualbasisandprojectionsforreplacementreported.

Task:Reviewassetinventoryandprojectreplacementtimeandcost.

 Completedsincelastrevision:

ServiceDeskselfserviceCampusEmergencynotificationsupgradeLifeCyclemanagement‐annually

 

VI. AdministrativeSystemsEnvironment

A. EnterpriseContentManagement(DocumentImaging)Documentimagingisaprocesswhichallowsuserstodigitallyscanandindexpaperdocumentation,sothatitcanberetrievedonlinebyanyonewiththeappropriateauthority.Italsoallowsforsubmissionofdocumentselectronically,withouttheneedforpaper.Thisimprovesservicesbyreducingthetimeneededbystafforfacultytoretrieveandreviewpaperdocumentation.Italsoincreasessecurityandbackupofthecontentthatoftenlivesinfilesinasingleoffice,ormustbecopiedandmailedorfaxedtootherlocations.MCCisintheprocessofimplementinganECMsystem.

Task:ContinuewithimplementationofthechosenECMsystem.

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B. Reporting–WarehouseandAnalyticsDatadrivendecisionmakingcontinuestobeahighpriorityasthecollegerevisesitsstrategicplanandasgovernmentfundinglookstoavarietyofmetric’stoproduceitsfundingformula.Realtimeandarchiveddata,withreportingtoolsthatproviderolebasedsecurity,flexibledeliverymethodsandtheabilitytoquicklyputtherightdataintherighthands,isakeytoareportingstrategy.SincethelastplanwasrevisedtheArgostoolwasimplementedasadeliverysystem.ThiscallsondatadirectlyfromBanner.Anotherneedistheabilitytoarchivedatafortrendingandanalyticalpurposes.

Task:Researchandimplementadatawarehouseoranalyticstoolforarchivedandtrendreporting.

C. CustomerRelationshipManagement(CRM)MCCistryingtoimprovecommunicationswithprospectivestudents.Currently,theprocessusedhasanumberofmanualstepsandisdifficultfortheAdmissionsdepartmenttomanage.TheCRMproductsonthemarkettodayarerobustandcangreatlyimprovetheenrollmentprocess.

Task:ResearchandimplementaCRMtooltoimprovetheenrollmentprocess.

D. BannerXEThenextversionoftheBannerERPsystemchangestheinfrastructureonwhichtheapplicationsliveandthemethodsusedforaccessingdata.XEisanacronymforExtensibleEcosystem.Tokeepthismissioncriticalapplicationuptodate,MCCmustmakethemigrationtothisnewinfrastructure.Todate,ithasimplementedFacultyGrading,buthavereceivedresistanceduringtesting.AsthissystemwillcontinuetobeakeyERPsystem,itisimportanttoplanandexecutetheroadmapforit.

Task:PlanforandimplementthenewBannerXEsystemasmodulesarereleasedfollowingtheXEroadmap.

Completedsincelastrevision:EnrollmentBusinessProcessReviewsReporting–ArgostoolBannerLicensingReviewServiceRequestSystem–InstitutionalResearch

 

VII. WebTechnologies

A. MCCMobileThefirstversionoftheMCCMobileapphasbeeninproductionforseveralyearswiththemajorityofmodulesbeingpublicdomaincontent.Afewmodules,suchascourses,andgrades,requiredauthenticationandaccesstopersonspecificdata.Thevendordoeshaveadditionalinteractiveservicessuchasadmissions,registrationandadd/dropavailable.To

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implementthiswouldrequireanevaluationofBanner’sconfigurationtoallowfortheseservices.Additionally,aneyeshouldbekepttoopportunitiestousethisapp,orothers,foracademicpurposes.

Task:ImplementadditionalinteractiveservicesforstudentsfromwithintheMCCMobileapp.

B. WebsiteThecurrentversionoftheMCCwebsitewasrevisedin2012.Sincethenrequeststhathavecomeuphaveincluded:1)moremultimediaandlesswrittenword,2)amoreaccuratesearchengine,3)easiernavigationand4)mobilefriendly,orresponsive,design.Toaccomplishthesetasksanotherrewriteofthewebsitewouldbenecessary.Toaccomplishtheresponsivedesign,itshouldberewrittenwithHTML5.Thisisamajor,campuswideundertakingandshouldincludeastructuredprojectandrolloutplan.

Task:Mapoutaprojectfortheredesignofthewebsitetoincludemoremultimedia,abettersearchengine,easiernavigationandamobilefriendly,responsivedesign.

C. StudentPortalThecollegehascommittedtoMicrosoft’sSharePointastheplatformforthestudentandfaculty/staffportals.Thisallowsforaflexible,modularizedapproachtodisplayingcontentthatispersonalizedtotheuserwithintheportal.Thisresponsivedevelopmentshouldcontinueasstudent’sneedsforservicesandindividualizedcontentareidentified.

Task:Analyzecurrentstudentportaltrafficandenhancementrequeststodeveloparoadmapforthestudentportal.Prioritizeanddevelopthesemodules.

D. Faculty/StaffPortalLikethestudentportal,thefaculty/staffportallivesontheSharePointplatform.Thesamestrategythatisfollowedforthestudentportalisrelevanthere.

Task:Analyzecurrentfaculty/staffportaltrafficandenhancementrequeststodeveloparoadmapforthefaculty/staffportal.Prioritizeanddevelopthesemodules.

 Completedsincelastrevision:

StudentportalinteractiveimprovementsFacultyportalinteractiveimprovementsSingleSignonintoadditionalsystemsDeeplinksintoBanner