technology webinar 2013

Technology webinar17th July 2013

Strategic priorities

1. Companies are consolidating their IT infrastructure

2. Business intelligence 3. Virtualisation and automation4. Business Continuity

• IT Spend research

• Strategic Priorities

• Top 10 Tips

• The Last word

Forrester researchWhere future investment will be spent

50%supporting

existing systems

20%expandingcapacity

30%new initiatives




1. Businesses are consolidating their infrastructure

2. Business intelligence

3. Virtualisation & automation

4. Business Continuity





1. Consolidating infrastructure

2. Business intelligence is now seen as lifeblood









3. Virtualisation & automation is a key focus









4. Business Continuity is vital


WAN Serversand apps

LAN User

Top 10 Tips

Where to focus to drive business improvement

Tip 10 : Speed up your internet

Key things to consider:How dependent are we on the internet & online?What will we & our customers use it for in the future?How ill we & our competitors use it to create advantage?

Tip 9 : BYOD

Key things to consider:What devices will we support – any or only some?How will we manage bandwidth needs and access security?Do we need to change core systems to include smart-devices?

Tip 8 : Go wireless

Key things to consider:How are staff and customer experiences affected by wi-fi?How does it fit in our overall network strategy?How will we stay current with rapidly evolving standards?

Tip 7 : Tool up for collaboration

Key things to consider:How far and how fast do I want to go with collaboration?Will my infrastructure support this?What could the future look like?

Tip 6: Flex your workforce

Key things to consider:What is our flexible workforce strategy? What processes do we need to think about?How do we introduce this and with what technology support?

Tip 5 : SIP your voice

Key things to consider:What are my voice requirements now and in the future?Are we leveraging investments in IP-PBXs already made?How can SIP support more flexibility in my business?

Tip 4 : Optimise your Customer Contacts

Key things to consider:What support are we offering our customers?How could we improve our inbound service?What numbers should we use?

Tip 3 : Go hosted – Outsource in the cloud

Key things to consider:Which applications will be improved in the cloud?How do I build the business case to make the move?Will this be secure enough?

Tip 2 : Keep it private. Keep it safe.

Key things to consider:What are the data needs of all our sites?How secure and reliable do they need to be?What control do I need?

Tip 1 : Review your network - now

Key things to consider:How can I improve security and reliability?How can I improve Bandwidth now and in the future?Where can I save money?

The last word

1. New technology provides many opportunities for your business

2. Review needs now and in the future

3. Don’t go it alone

The last word

1. Technology provides opportunity

2. It’s really important to review your needs now and in the future

3. Don’t go it alone

The last word

1. Technology provides opportunity

2. Review needs now and in the future

3. Don’t go it alone - Let your provider get closer to your business and leverage their expertise

Thank you