telecommunication case study

7/29/2019 Telecommunication Case Study

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Profile

Headquartered in Singapore, S i2i (formerly known as Spice i2i Limited) has transformed

itself from a one-stop service provider for voice, data and communication to a global

company focused on promoting a digitally connected lifestyle through its innovative

mobile phones and mobile internet solutions. Given its experience of operating in

fast-growing and rapidly evolving markets, the Company has implemented its i2i

strategy that focuses on Innovation to Infinity to bring groundbreaking new mobile

products and services to emerging markets across the Asian region.

Over the course of the year, the Company has made significant progress towards the

achievement of its i2i strategy by expanding its footprint through brand acquisitions

of Nexian in Indonesia, WellcoM in Thailand and the Greater Mekong Sub-region,

CSL in Malaysia and the creation of S brand in Singapore. The strengthened market

presence together with its ingrained technological expertise has created a solid

platform to ride the growing band of mobile users in the region. Moving forward, S i2i is

confident of meeting the evolving needs of its consumers to facilitate their aspirations

for a SWITCH to the Mobile Internet and the ensuing digitally connected lifestyle.

Challenges

Inefficient Supply Chain Management

Producing large amounts of mobile phones takes a massive effort for the S i2i team, as

procuring quality yet bargain supplies along the supply chain wave is proving to be a

difficult move, lengthening and increasing procurement process inefficiencies.

Procurement offcials have no way of knowing updated product data from suppliers.

No efficient method of tracking manufactured handsets and monitor if key industry

standards have been regularly followed was established then. Addressing overssuply

issues was also a problem, as there is no systematic way of gaining comprehensive

report in all of its manufactured products. The produced no. of volumes of every

ordered handsets, the rejected items and even its specifications and information are

all difficult to gather. Assembly and delivery schedules are also hard to integrate with

one another, making it harder for involved departments to coordinate with retailers.

Customer: S i2i Limited

Website: www.spicei2i.com

Country: Singapore

Industry: Telecommunications

Partner: Asterisk Computer (FE) Pte Ltd

Costumer Profile

S i2i Limited is a one-stop service provider with a

broad portfolio of Voice, Data and Computing

services with a leading edge in mobile VoIP

technology.

Software and Services

Microsoft Dynamics NAVI - Telecommunications

Industry

For more information about our

Microsoft Dynamics products & services,

please visit our website at:

www.asterisk.com.sg

Case Study in the Telecommunications Industry

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Ineffective Credit Rating Approval Process

S i2i ((formerly known as Spice i2i Limited then) has no proficient

methods in ensuring a careful evaluation of a customers credit

rating. Consolidation of credit control is a non existent task.

Comprehensive reviews were an unnecessary task then and the

approval process usually takes a while, igniting some concern

and irritation from the customer and just loading up more work

for the S i2i staff. After the initial process then, recording and

storing pertinent customer information is in shambles, as there is

no unified and systematized method of arranging them accord-

ing to their demographic, purchased item and even credit limit.

Slow Customer Service Response

Responding to customer inquiries about new products, handset

costings and complaints about delayed deliveries, missing

items, overpriced items and billing discrepancies are hard to

handle, manage and answer to. Handling even more compli-

cated matters such cancellations, purchasing data and

registration processes is more of a headache-inducing activity

for the customers and suppliers alike. Long ques for filling up a

lengthy and excessive registration form are usually found in retail

outlets for S i2i.

Solution

S i2i (formerly known as Spice i2i Limited) then was clearly

lacking a clear and efficient way of handling their business

processes, from the procurement of materials to the assembly

and delivery of handsets to its retailers and even monitoring the

spikes in the demands of their products and transactions with

customers.

Microsoft Dynamics NAVI - Telecommunications Solution

became the top ERP system choice and Asterisk Computer (FE)

Pte Ltd became the selected vendor to implement and deploy

it. Having 20 years in the business and with a committed and

highly-experienced team of consultants (averaging 10 years of

experience), Asterisk Computer (FE) became the topmost

trusted vendor by S i2i (formerly known as Spice i2i Limited) to

implement a telecommunications-industry solution.

Proficient Supply Chain Management

An enhanced method of reducing procurement procedures

took place when the MS Dynamics NAVI - Telecommunications

Solution was implemented. Purchasing processes were

improved as well as bargaining powers for supplies along the

supply chain function. Updated product data from suppliers

were efficiently done. Tracking manufacturnig routes and activi-

ties such as the creation of handsets were effectively carried

out. Even key industry standards became easier to follow and

establish. Assembly and delivery schedules were carefully

integrated with one another, coordinating effectively the activi-

ties of the necessary departments.

Effective Credit Rating Approval Process

A meticulous evaluation of credit rating was immediately set-up,

carefully consolidatnig credit control within the S i2i team.

Appprovals became a speedy process and an easier method

was introduced. Storing and recording customer information for

further evaluation and review was also added, accurately

arranging and categorizing them according to their demo-

graphic, bought items and credit limit. Tracking those customers

who have reached their credit threshold can be quickly

udpated, giving them ample time to take some actions and

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pay any balances.

Faster Customer Service Response

The S i2i team can now provide quicker answers to their clients

inquiries regardng released products and handsets, updated

prices, promotions and even effectively handle complaints

about slip ups in deliveries and billing issues. Even complex

actions to be taken for cancellations and purchasing of data

and handsets becomes easier. And even better, with the

introduction of S i2is Integrated Mobile Care Solution, instead of

customers queing for hours to complete registration forms and

waiting for them to be processes, now they can just SMS the

needed information to an authroized retail dealer to complete

the registration process.

Benefits

S i2i (formerly known as Spice i2i Limited) is now enjoying

immense success in the telecommunications industry. With their

1,200 retailer partners, they have continued taking a huge bite

of the telecommunications market share and excelling even

more on their business, extending their reach globally; in Singa-

pore, Malaysia, India and even the Middle East.

The demand for their products and services have greatly

increased, their supply chain management had a tremendous

improvement and even a new feature called Mobile Care

Solution became an instant hit and advantage with S i2i cusot-

mers, all with the help of MS Dynamics NAVI - Telecommunica-

tion Solutions.

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Product Overview

MS Dynamics NAVI - Telecommunication Solution allows you the

following functions:

Automated & Integrated Process

A comprehensive billing report can be easily generated, for

quick reviewing of purchased services, voice data and miscel-

landeous items. It offers total financial integration information,

consistently managing data for easy consolidation and analysis

It even automates scheduling and synchronization for CDR.

Improved Monitoring & Tracking Methods

The system provides an overview of profitability by monitoring

carriers/route, improving auditing-related activities as well at all

levels of management and effectively consolidates credit

control. Even the purchasing and monitoring activities of bought

data is monitored with ease, as product handset demands are

readily available, creating better and stronger relationships with

customers and suppliers

Better Customer Care

A flexible system is induced, efficinelty keeping pace with

sudden spikes in business volume. A function that speeds that

approval process for registration is made available. Integrates

and enhances new functions such as Mobile Care Solution

For more information about our products and services,visit our

website at: www.asterisk.com.sg or contact us at the following:

80 Genting Lane,

#09-10 Ruby Industrial Complex

Singapore 349565

Sales Enquiry

email : [email protected]

Tel : +65 6748 8727

Fax : +65 6744 9220

Support Helpdesk

Tel: +65 6744 5527

email : [email protected]

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telecommunication case study

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