teleperformance india pre-sales doc
TRANSCRIPT
Teleperformance IndiaTransforming Passion into Excellence
TELEPERFORMANCE GROUP CREDENTIALS
255Contact centers
WORLDWIDE LEADER IN CUSTOMER EXPERIENCE MANAGEMENT
founded in
1978
present in
49 countries
4
98,882+workstations
revenues in 2010 of
€ 2.0 B
€ 100 millionIn CAPEX
A TOP 150 WORLD’S LARGEST COMPANY
(BY NUMBER OF EMPLOYEES)
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RANK COUNTRIES EMPLOYEES
1st USA 15,327
2nd PHILIPPINES 14,990
3rd BRAZIL 14,250
4th MEXICO AND CENTRAL AMERICA 11,076
5th COLOMBIA 8,130
6th INDIA 7,261
7th ARGENTINA 6,113
8th UNITED KINGDOM 5,536
9th FRANCE 4,725
10th TUNISIA 4,691we are
130,000 people around the world
MARKET RECOGNITIONIDC LEADERSHIP GRID
6
IDC LEADERSHIP GRID GLOBAL 2010
Teleperformance is recognized as a
company ahead of the market
TELEPERFORMANCE INDIA OPERATIONS
Gurgaon
Jaipur
Indore
Founded in 2001
6000+ Employees
3,000+ Workstations
4 Sites
7
OUR CLIENTS IN INDIA
INTERNATIONAL CLIENTS
DOMESTIC CLIENTS
“This is the Real Thing: your Business is our Business…” 8
OUR PEOPLE STRATEGY
9
EMPLOYEES CUSTOMER CLIENTS
1.5 billion interactions per year
750+clients served are the
largest companies in the world
130,000employees
A happy employee makes...
A happy customer that makes...
A happy client that makes a happy
shareholder
A business model focused on people
SOCIAL RESPONSIBILITY
The right thing to do
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Teleperformance’scharitable initiative to
help some of the world’s most vulnerable infants and children meet their basic survival needs and
ultimately reach their individual potential.
Teleperformance’scommitment to reduce environmental impacts by having sustainable practices, as well as disseminating these
practices and environmental
information in order to assure our world future.
Teleperformanceembraces, practices and
disseminates, the Principles of the United
Nations Global Compact, within their sphere of
influence, a set of core values in the areas of human rights, labor
standards, the environment, and anti-
corruption.
TELEPERFORMANCE, INDORESITE TOUR
FACILITY
ENTRANCE & ACCESS
NEW HIRE LOUNGE
CONFERENCE ROOM
TRAINING ACADEMY
EMPLOYEE LOUNGE
CULTURAL HALL
PRODUCTION FLOOR
TELEPERFORMANCE - INDORE CALLING…!!
WHAT ARE WE
LOOKING FOR..??Technical Support Executives, International Process
(Entry Level Associates)
-: SKILLS REQUIRED :-
• Graduate / 3 yrs Diploma• Basic knowledge of Computers and Laptops
• Knowledge of Computer Networking / Troubleshooting• Excellent Communication Skills in English
• Excellent Selling Skills• Comfortable working in Night Shifts (US)
THIS IS WHAT WE OFFER IN RETURN…!!!
• Attractive Compensation Package like never before in the city• Healthy Working Environment
• Excellent Infrastructure to work-in• Rapid Career Growth: 751 Promotions so far (Indore) …
Transforming Passion into Excellence
WE ARE A COMPANY MOVED BY
PASSIONGLOBALLY AND LOCALLY PASSION IS OUR DRIVE
THIS IS A COMPANY THAT MOTIVATES…
BEING HAPPY,TO MAKE A DIFFERENCE.
WE HAVE THE KNOWLEDGEAND RESOURCES TO
DELIVEROUTSTANDINGCUSTOMEREXPERIENCE,ALL OVER THE WORLD.
WE HAVE AN EFFICIENT, QUALIFIED AND ENGAGED TEAM TO ALWAYS OFFER THE
BEST SOLUTIONSTO YOUR BUSINESS.
THIS IS TELEPERFORMANCEWE TRANSFORM PASSION INTO EXCELLENCE.
THANK YOU