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Telecommunications Information (7/08)

TELEPHONE FEATURES

TELEPHONE REPAIR OR NEW SERVICE REQUESTSFor telephone repair or to have your voice mail unlocked contact ITS Help Desk at 559-7700.

UNMC departments requesting telephone installs, moves or changes do so on the Employee Self Service (Med Center) web site below:

https://net.unmc.edu/ess/secure/

The NE Medical Center departments requesting telephone installs, moves, or changes do so on the web site below:

http://applications.nebraskamed.com/pwr/

TELEPHONE FEATURESSend All Calls (SAC)

Purpose: Allows user to send calls directly to coverage.To Activate: 1-Pick up handset (Hear dial tone) Dial *3 (Hear confi rmation tone)To Cancel: 1-Pick up handset (Hear dial tone) Dial #3 (Hear confi rmation tone)

Call ForwardPurpose: Allows a user to redirect calls to an alternate extension.To Activate: 1-Pick up handset (Hear dial tone) dial *2 2-Dial campus extension or *9 and local number. (Hear confi rmation

tone) 3-Calls normally answered at that extension will now ring at the

alternate extension.Test Note: To test this feature, do not call the original extension from the alternate

extension.To Cancel: 1-Pick up handset (Hear dial tone) dial #2 (Hear confi rmation tone) 2-Calls will ring at the original extension again.

Automatic Dialing (AD)Purpose: To allow one-touch dialing.To Program: 1-Pick up handset (hear dial tone) dial *0 2-Press button to be programmed. 3-Dial number to be stored (Include *9 if needed). 4-Press button to be programmed, again. 5-Repeat steps 1-4 for each number to be stored. To Use: 1-Pick up hand set. 2-Press desired auto dial button.


TELEPHONE FEATURES – Continued

Priority Calling

Purpose: Allows callers to dial an extension without the call following the coverage path.

To Use: Dial *1 and the extension you wish to reach.

Call Pick-Up

Purpose: Allows users to answer a ringing phone from another location. Extensions must be programmed into the same call pick-up group.

To Use: When you hear a phone ringing, get dial tone and dial #4 or press the call pick-up (CPU) button.

6 Member Conference Calls

• While connected to another party press the hook switch on a single line phone and conference on a multiline phone

• Hear dial tone• Dial another number• Press hook switch or conference a second time to create 3 member conference• Repeat these steps to make 6 member conference

Conference larger than 6 members

Call the Nebraska state operator at 402-472-3711• Conference is charged to your cost center

Meet Me Conference

Purpose: Allows a personal conference bridge for up to 6-parties. With the ability to setup instantly and independent of an operator.

Enter a Telecom Service request in ESS(Med Center) for a conference ID number and access code.

To activate:

• call the meet me conference service number 552-3500• enter your conference ID number • enter your conference access code• each participant follows the steps above

To deactivate:

• hang up and disconnect from the conference


Qwest Reservationless Conferencing

• Inform conferees of conference bridge number• Call the conference number• Enter the room number• Enter the moderator number• Conferees call the conference number• Conferees enter the room number and the conference is established• Conference is charged to your telephone number

* Request a conference number from Telecommunications before you intend to have conference. Keep and use for as long as you have the telephone number.

TELEPHONE FEATURES – Continued


INTUITY AUDIX — VOICE MAIL

OBTAINING INTUITY AUDIX — VOICE MAILIntuity AUDIX must be ordered through telecommunications. To have Intuity AUDIX installed, contact your department administrator who can place the order.

TRAINING — HOW TO USE AUDIXComplete training is available by contacting ITS at 9-7700 and asking for the Intuity AUDIX Administrator.

SYSTEM SPECIFICATIONSMailbox size ......................................................................................20 minutesMaximum message length ..................................................................4 minutesRetention time ................................................. 10-30 days, including weekends

HOW TO ACCESS YOUR INTUITY AUDIX MESSAGESAfter dialing into Intuity AUDIX (Step A), voice prompts guide you through the steps listed below. NOTE: The fi rst time you log in, the system will prompt you to record your name and change your password.

For phones that begin with 559

Step A Dial 9-5970. (From off campus dial 559-5970.)

For phones that begin with 552

Step A Dial 2-6000. (From off campus dial 552-6000.)

Step B Enter your 5-digit extension then press #. If calling from your telephone set, just press #.

Step C Enter your password then press # (the default password for new accounts is 135).

Step D Press 2 to get messages.Step E Press 0 to listen to the message, then Options: Press *D to delete the message OR

Press # to skip to the next new message Repeat Step E for the next new message.


INTUITY AUDIX — VOICE MAIL – Continued

To transfer a phone call received through a coverage path back to audix press “trans-fer #8 transfer”.

INTUITY AUDIX WALLET CARD

#8 or #T


INTUITY AUDIX — VOICE MAIL – Continued

Audix Name Change: At main menu:

Press 5 – then 5 again & record name at the tone Press 1 – when fi nished recording Press 1 – to Rerecord or # to approve

Password Restrictions: Use 7 to 15 digits Cannot use consecutive digits (45678) Cannot use the extension Cannot use 5 of the same digit (55555) Expires every 180 days

Change Audix Password: At main menu:

Press 5 – then 4 Enter New Password #

Enter New Password # again


DIALING INSTRUCTIONS

PAGINGOverhead paging in hospital .............................................dial “0” for campus operator.UNMC pagers .........................dial *9 888 + 4 digit pager number + call back number.See Telecommunications section page 9 for pager instructions.

LOCAL CALLSTo call off campus, dial *9, wait for a second dial tone. Dial the local number.

TOLL CALLSSome extensions may require an authorization code to place toll calls. After dialing the number, you will receive stutter dial tone. Enter your authorization code to complete the call.

DIRECTORY ASSISTANCEFor other phonebooks refer to the UNMC intranet home page (http://info.unmc.edu). Click on the “phonebook” link to the left. Scroll to the bottom of the page under “Non-UNMC Online Phonebooks.” Phonebook choices are Qwest Dex, Zip2 Business Locator, Internet 800 search, Big Yellow, and several other online phonebooks.

Local and long distance directory assistance .............................................dial *9+411 (Caller is charged for use)

International directory assistance: ................. dial *9+00, ask the off campus operator (Must bill back to a calling card or credit card number)

INTERNATIONALTo place an international call

Without a city code: .........................................dial *9+1+country code+local number

With a city code ........................... dial *9+011+country code+city code+local number

Off campus operator assistance ...................................................................dial *9+00

LONG DISTANCETo call long distance dial *9, wait for a second dial tone. Dial ‘1’+area code+7 digit number. This includes toll calls within area code 402.

VA HOSPITALVA tie line ............................................................ dial 8+ 4 digit extension number OR dial *9+346-8800+VA extension number


CAMPUS TELEPHONE SETS

ANALOG SETS

2500 SERIES VOICE TERMINAL

2500M TELEPHONE

2554 TELEPHONE


8110 TELEPHONE

ANALOG SETS

6221 TELEPHONE

CAMPUS TELEPHONE SETS – Continued


6408D PLUS TELEPHONE


DIGITAL SETS


8 Call Appearance/

Feature Buttons




DIGITAL SETS


PAGER INSTRUCTIONSContact the Medical Communications Center for all pager inquiries 559-3241.

MESSAGE RETRIEVAL1. Dial your pager and press “0” during the greeting.

2. Enter your security code (default password is the last 4 digits of pager number) when prompted.

3. Enter command

The commands are as follows:

“2” Play time stamp (date and time of message)

“3” Delete current message (message just played)

“4” Help

“5” Pause

“6” Play all messages

“7” Play later message (oldest to newest)

“8” Play earlier message (newest to oldest)

“9” Replay current message

“0” Undelete all messages (messages deleted during this session only)

“#” Disconnect

TO RECORD CUSTOM GREETING1. Dial your pager and press “0” during the greeting.

2. Enter your Security Code when prompted.

3. Press “11” to begin edit session for custom greeting.

4. You will then hear “You may change your greeting now.”

Use the following commands to change your custom greeting:

“30” To record your custom greeting.

“1” At the end of your custom greeting to stop recording.

“40” To play back your custom greeting.

“*” To hear these commands again.

“#” To end your custom greeting edit session.


PAGER INSTRUCTIONS – Continued

TO FORWARD PAGES TO ANOTHER PAGER1. Dial your pager and press “0” during the greeting.

2. Enter your security code when prompted.

3. Change to Page Forwarding menu by pressing “16”.

4. Press “6” followed by the number to forward your pager to, then press “#”. Repeat this step to confi rm that the forwarding has been done.

5. The prompt will now tell you that your pages are being forwarded.

6. Press “#” to exit the mailbox and hang up.

Pages can be unforwarded by:

1. Follow steps 1-3 above to enter the mailbox and the Page Forwarding menu.

2. Press “3” when prompted.

3. The prompt will now tell you that your pages are not longer being forwarded.

4. Press “#” to exit the mailbox and hang up.

TO CHANGE SECURITY CODE1. Dial your pager and press “0” during the greeting.

2. Enter your security code when prompted.

3. At this point, press “17” to enter mode for changing security code.

4. You will then hear “You may now change your access code.”

5. Use the following commands to change your access code:

“3” followed by the new access code; “1234” (for example) followed by “#” to change your access code.

“4” to hear your current access code.

“*” To hear these commands again.

“#” To end your access code edit session.

To obtain temporary statewide coverage for your pager call: 559-3241.


TELEPHONE FAILUREPOLICYIt is the policy of the University of Nebraska Medical Center (UNMC) to have a backup system to provide limited telephone service for EMERGENCY use only in the event of a telephone system failure at the main campus.

PROCEDUREThe telephone system is equipped to provide limited phone service during a phone system failure condition (power has been lost to main PBX). Red phone system failure sets are located throughout the campus for communication during this condition. When a power failure occurs, the phone system is bypassed and all features and restrictions are inoperative. The power transfer equipment activates all red phones for communication during the outage. All other phones are inoperative. Pay phones are available for use. During a phone system power failure the following procedure will be followed:

1. The Associate Director of Telecommunications, Department of Computing Services/Telecommunications, or designee is responsible for declaring a phone system failure condition.

2. At the direction of the manager of Telecommunications (or designee) the campus switchboard will announce the following message over the house paging system:

“The telephone system is inoperative. Please use the red phone system failure telephone sets for EMERGENCY communications only?” This message will be repeated three times.

The outlying buildings will be notifi ed by the Communications Center staff. The Communications Center personnel will utilize the building/departmental room location and phone system failure telephone numbers list provided by telecommunications to notify those building occupants that the telephone system is inoperative, using the same announcement as above.

3. Telecommunications personnel are responsible for ensuring that the appropriate service or repair agencies are notifi ed and that immediate action is taken to correct the problem.

4. Telecommunications is responsible for ensuring the phone system failure sets are correctly labeled and instructions for use are on the phone. The location of phone system failure phones and their telephone numbers will be labeled with the phone.

5. When the system is fully operational, it is the responsibility of the Associate Director of Telecommunications (or designee) to direct the campus switchboard to make the following announcement:

“The telephone system is now in working condition”. This message will be repeated three times.TELEPHONE FAIL


TELEPHONE FAILURE – Continued

INSTRUCTIONS FOR USING THE PHONE SYSTEM FAILURE SETS

1. The RED telephones will be the ONLY sets in operation during a phone system power failure.

2. To call another department’s red emergency phone or non UNMC telephone number, DIAL THE 7 DIGIT PHONE NUMBER LISTED FOR THAT DEPARTMENT’S RED PHONE.

** Do not dial “*9” fi rst or try to use the normal extension. If you dial a fi ve digit extension you will receive an intercept tone.**3. To call off campus DIAL THE NORMAL 7 DIGIT NUMBER. ** Do not dial “*9” fi rst**4. To reach the hospital switchboard DIAL 559 4000.5. To reach the hospital emergency room DIAL 559 4020.6. To place a long distance call you must dial “0” and bill the call collect, credit card

or to a third number.7. Callers dialing to UNMC from off campus will be able to reach the emergency room

or the switchboard areas. The switchboard will give out the appropriate 7 digit phone system failure telephone number only in emergencies.

Off-campus callers dialing a seven digit UNMC number, other than 559 4000 or 559 4020 will experience continued ringing. The outside caller cannot connect to any area other than the hospital switchboard or the emergency room telephone numbers during a phone system failure.

8. For those areas that do not have access to any of the phone system failure sets or are not close to a pay phone, two way radios will be available through the communications center, UH 2371.

9. Departments marked with an asterisk can be reached by calling the switchboard at 559-4000. The switchboard will transfer calls to the department.

POWER FAILURE PHONE LOCATIONS – UNIVERSITY TOWERTo use Power Failure Phone: Dial 7 digit number, DO NOT DIAL *9.

DEPARTMENT BUILDING ROOM NUMBER4 West ....................................................... UT .............................Nurse St ................ 558-8372NICU .......................................................... UT 4th fl ....................Nurse St ................ 558-8040Nursery ..................................................... UT 4th fl ....................Nurse St ................ 558-8610AICU .......................................................... UT 5th fl ....................Nurse St ................ 558-8311AICU (North) ............................................... UT 5th fl ....................Nurse St ................ 558-6208PICU .......................................................... UT 5th fl ....................Nurse St ................ 558-86705 West ....................................................... UT .............................Nurse St ................ 558-52586 N/S ......................................................... UT .............................Nurse St ................ 558-92666 West ....................................................... UT .............................Nurse St ................ 558-6156OHSCU North ............................................. UT 7th fl ....................Nurse St ............. * 559-4000OHSCU South ............................................. UT 7th fl ....................Nurse St ............. * 559-4000LSCU (Liver) ............................................... UT 7th fl ....................Nurse St ............. * 559-4000



DEPARTMENT BUILDING ROOM NUMBERAcademic Affairs ........................................ ARS ......................................................... 558-9646Anesthesiology .......................................... UT .............................1463...................... 558-9001Biosecurity ................................................. WHM .........................3033...................... 558-8455Biomedical Communications ...................... SWH ..........................1021...................... 558-9610Center for Healthy Living ............................ SLC ...........................1009...................... 558-9678Chancellor ................................................. WHM .........................5001...................... 558-4225Comm Center ............................................ UT .............................2400...................... 559-4000Computing Center-Telecommunications ..... CCT ...........................2024...................... 558-7669CON Dean .................................................. CON ..........................2007...................... 558-9454COP Dean .................................................. COP ..........................2029...................... 558-9444Eppley ...................................................... ECI ............................2007...................... 558-9616Emergency Room ....................................... UT .............................2439...................... 559-4020Environmental Services ............................. DOC ..........................0647...................... 558-6237Eye Specialties .......................................... EYS ...........................2019...................... 558-9211Facilities Management/Planning ................ AX10 .........................2021...................... 558-6458Fitness Center ............................................ SLC ...........................1028...................... 342-7053Genetics .................................................... MMI ..........................2004...................... 558-7714Hosp Admin Fax ......................................... AX12 ....................................................... 558-6553Hosp Admin .............................................. AX12 ....................................................... 558-8668In Pt Pharmacy .......................................... UT .............................2472...................... 558-9556Internal Medicine ....................................... DOC ..........................5631...................... 558-8340Library of Medicine .................................... WHM .........................6008...................... 558-8505MMI (also listed as Genetics)...................... MMI ..........................2004...................... 558-7714Medical Call Center .................................... UT4 ......................................................... 342-4572Med Spt Services ....................................... DOC ..........................0618C .................... 558-7532Med Spt Services ....................................... DOC ..........................0604....................... 558-5006Ob/Gyn Clinic ............................................. DOC ..........................4638...................... 558-9308O R ............................................................ UT .............................Main Desk ............. 558-3848Pathology Lab ............................................ UT .............................3306...................... 558-4839Pharmacology ............................................ DRC ..........................3005D ................... 558-2909Process Control ......................................... CCT ...........................1015...................... 558-9134Public Affairs ............................................. SWH ..........................5035...................... 558-8094Radiology................................................... UT .............................1371...................... 558-5461Security Dispatch ....................................... UT .............................2371A ................... 558-9624University House ........................................ LTC ......................................................... 558-9002Utilities ...................................................... CUB ..........................Break Room ........... 558-7826Business Service Center ............................ BSC ..........................3000...................... 558-6455Student Services ........................................ SLC ...........................2036...................... 342-7238Child Care .................................................. ADC ..........................1st Flr ..................... 342-2504Human Resources ...................................... ADC ..........................2nd Flr .................... 342-2537Org Learn .................................................. AX4 ......................................................... 342-2651Alumni House ............................................ Alumni House ............2nd Flr .................... 342-2758Business/Finance ....................................... ADC ..........................5th Flr ..................... 342-2843Security Dispatch ....................................... UT .............................2371A ..................*559-40007 South Peds ............................................. UT .............................7205.....................*559-4000LDRP ......................................................... UT .............................4474.....................*559-4000Heart Monitor ............................................. UT .............................5403.....................*559-4000Radiology................................................... UT .............................1371.....................*559-4000

To use Power Failure Phone: Dial 7 digit number, DO NOT DIAL *9.


POWER FAILURE PHONE LOCATIONS – CLARKSON TOWERTo use Power Failure Phone: Dial 7 digit number, DO NOT DIAL *9.

EXTENSION DEPARTMENT POWER FAILURE NUMBER

2-6478 .................................4 North South ......................... 554-10362-3871 .................................Unit 850.................................. 554-10632-6814 .................................Unit 800.................................. 554-11122-3169 .................................Lower Engine Room ................ 554-13412-6999 .................................Computer Room ...................... 554-13482-2085 .................................Recovery ................................ 554-10082-3475 .................................X-Ray ..................................... 554-06312-5220 .................................Emergency Room .................... 554-06132-2199 .................................South Chiller Basement........... 558-1008

2-3352 .................................Lab2-3042 .................................4 South Fax2-3588 .................................5th Floor2-3694 .................................6 North2-6993 .................................9th Floor Fax2-2876 .................................9th Flr



PAY PHONE LOCATIONS

(USE FOR TOLL CALLS, CREDIT CARDS OR COINSDURING SYSTEM FAILURE USE DESIGNATED TELECOMMUNICATIONS

DEVICE FOR DEAF PERSONSDURING ALL TIMES WHERE INDICATED). PHONES WITH

TDD DEVICES ARE IDENTIFIED WITH AN ASTERIK

BUILDING LOCATION

CT ......................................................................*LEVEL 1 ATM/VENDING ROOM

CT ......................................................................LEVEL 1 NEAR CAFETERIA

CCE ....................................................................*LEVEL 1 EMERGECNY WAITING

DOC ....................................................................*LEVEL 1 NEAR INFO DESK

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