telephone options today

8/14/2019 Telephone options today

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How a POTS phone callworks

Plain Old Telephone Service is acircuit-switched telephony,

because it sets up a dedicatedconnection between two points

for the duration of the call.



Residential POTS Lines



POTS line Costs Explained

• Access charges are for the use of its local network, per line

• Federal Excise Tax applied to local

services• State & Local Taxes imposed by

governments on services

• Universal Service Charges imposedcontribute to telecomm servicesfor rural, low-income.

• 911 - Charge imposed by local

governments to pay for emergency



Enter Internet over PhoneLines



Enter BROADBAND



Broadband?

• high data rate Internet access

• Download data transfer rate256kbit/s +

• much slower maximum upload datarate



Enter FREE Internet PhoneProviders



FREE Phone Service

• Uses internet instead of PSTN (pub switched

tele net)

• No phone line access charges

• Use from any internet connection

• Connects only to other Internetphones

• NO PHONE NUMBER

• Person to person video, up to 4people

• Audio conferencin of what to 9



Voice and Video Quality

• Voice and Video quality is mostly dueto UPLOAD SPEED on your digitalline.

• Image size, compression, othertraffic

• Conditioned lines



Skype Demo



Voice Over Internet ProtocolPhone Service (VOIP)



FASTER & VOICE-READY



Paid Broadband PhoneService

• Uses internet instead of PSTN (pub switched

tele net)

• No phone line access charges

• Full phone services

• Phone number is associated with theadapter, not the line! You can take it

with you.• Looks and operates like a regular

phone

• Some offer video phones



How a VOIP Call Works

• VoIP is packet-switched, becausethe voice information travels toits destination in countless

individual network packetsacross the Internet.

• Individual packets may — and al

http://sbc.webopedia.com/TERM/T/TCP.html

http://sbc.webopedia.com/TERM/T/TCP.html



Fax over IP (FOIP)

When VOIP technologies digitize and compress analogvoice communication it is optimized for VOICE and notfor FAX. Three options:

• Use your old fax machine over a VoIP phone system

via a VoIP Gateway and an ATA that supports T38. T38is a protocol designed to allow fax to 'travel' over aVoIP network.

• Convert to computer based fax and choose a VoIP

phone system that supports fax.

• Connect the fax machine directly to a phone line andbypass your VOIP system.



Broadband ResidentialProviders

• Comcast

• AT&T

•

Vonage



Take your VoIP phone onthe road

• place or receive calls as if you weresitting at your desk from almostanywhere.

• make "local" calls back home or callaround the globe without worryingabout cell phone roaming or hotel

surcharges.



Wi-Fi versus Cellular

• Wi-Fi is a wireless broadbandconnection of less than 300 feet, viaa transmitting antenna

connected to a DSL or cableInternet connection.

• A cellular network is a radionetwork

• A Radio cell covers an area froma fixed transmitter andtransceiver

• The cells of transmitters and



In what year was the firstmobile phone call made?

• September 7, 1966

• April 3, 1973

• February 20, 1981



first portable cellulartelephone, 1973



Receiving Signals from CellularNetwork



Your telephone system?



What’s a PBX?

• Short for private branchexchange, a private telephonenetwork within a business.

• Users of PBX share a certainnumber of outside lines for making external calls

• PBXs make connections among theinternal telephones of a privateorganization and connect them to

the public switched telephone



Why have a PBX?

Businesses move to PBXes to avoid adirect line to the public telephone

system for each employee, each of

which incurs a connection and linecharge, and to benefit from special

features.



POTS PBX



More Features

• Mailboxes

• Voice mail

•

Call Hold• Conference Calling



More Features

• Call Routing based on flexiblecriteria

• Automatic Ring Back Features

• Call Screening

• Call Monitoring

•

Barge in



VOIP PBX



VOIP PBX ALSO OFFERS

• Support Remote Users as if Local• Users make any physical phone in

the system act like any othernumber• Full Outlook/Email Integration• Voice mail to Email•

Data Network Integration• Click-to-Dial• Web-Based Management• User Directory



POTS and VOIP Mixed



Administering a VOIP PBX



Hosted VOIP Service



PBX Bandwidth

• A good rule of thumb: enoughcapacity for roughly one third of your employees to be on the

phone at any one time.



costs in a business phone

system involve:• Do you need an incoming 800 number?• Do you have a receptionist/phone operator or do you

want an auto-attendant?• Do you need to be able to make conference calls?

How large, how many and across how many locations?

• Do you need a call center?• Do you need integrated voice response (voice

menus)?• Do you have someone available to manage the

system for your employees or are they going to have

to do it themselves?• Do you need to integrate with other office systems?• How quickly are you going to need to grow the system

and how frequently?• What level of service and SLAs (service level

agreements) do you need?



Thank you!

If you would like to explore whatproduct(s) might make the most

sense for your business, we can help!

248-404-0393 [email protected].

Technology Leveraging Cooperative

www.tlccoop.org

mailto:[email protected]

http://www.tlccoop.org/

http://www.tlccoop.org/

mailto:[email protected]

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