telephony service

A service from Email: [email protected] Tel: 01689 814700

For more details please contact [email protected]

Benefit from a fully managed and supported IP telephony system specially designed for LGfL schools.

Save money with no line rental charges, free calls to other LGfL-connected establishments and competitive call rates.

Allow for future expansion with an easily scalable solution that doesn’t limit the number of concurrent phone calls.

Manage the technical and financial aspects of your system via a secure, easy-to-use website.

Managed by

Telephony servicedesigned for schools

Keyfeatures

• Fully managed, centrally hosted service using resilient Cisco ‘call manager’ infrastructure

• Wide range of service features configured to your specification

• FREE calls to other establishments using the LGfL VoIP service

• FREE call recording available

• Dedicated management website for school-level control

• Online phonebooks linked directly to school’s MIS

• Click-to-dial function makes calls with the click of a mouse

• Online fax to email service

• Web-based phone administration

• Call charges visible online in real time

• Integrates with LGfL OpenCheck service

• Ideal for multiple site schools

• Selection of compatible handsets

mailto:voip%40lgfl.org.uk?subject=VoIP%20enquiry




The VoIP (Voice over IP) telephony service is available to all schools using the LGfL 2.0 network. It has been uniquely designed to provide a cost effective, centrally managed and fully supported telephony system.

This competitively-priced service offers long term cost savings with no line rental, free calls to other LGfL VoIP establishments, low-cost calls, as well as extensive accounts information and reports.

Unlike conventional systems, IP telephony (aka VoIP - Voice over IP) offers greater flexibility in the number of lines it can accommodate and the features you can select. Your system can easily be scaled up at any time simply by adding more handsets, with each new handset having the potential to make and receive external calls. The only limit comes from the number of available handsets and the way in which those are configured.

To enhance the physical service, a dedicated website offers an information resource as well as manage-

ment and configuration capabilities to school staff. Every staff member can access the site securely, via a USO login, to find a number of phone directories. These contain the details of other staff members, parent contact numbers (obtained via a secure link to the school MIS) as well as personal contacts and school-specific numbers which can be configured as needed.

All numbers contained in the phone directories in the VoIP website are further integrated into a ‘Click-to-dial’ functionality that enables users to dial a number with just the click of a mouse. When using ‘Click-to-dial’ via the online phone directories to call another school using the LGfL VoIP service, the call will automatically be routed to the internal, free number of that school.

In addition to the directories, users can configure some of the functions on their own handsets such as how they access voicemail and set useful speed dials, where this is supported.

Technical staff have access to configuration settings that define functionality and speed dials across the entire school while those in a financial role can use the extensive reporting section to view a history of calls made and the associated charges.

Free call recording is available as an integral part of the system. The Head Teacher makes the decision as to whether this service should be used. Where this is enabled, all staff will be able to search for and listen to their own phone calls. The ability to listen to calls made by others is available only to the Head Teacher.

Service overview

“The bottom line was that we were able to implement a school-wide VoIP system for less than £3,000 - a smaller school close to us recently spent £9k installing an alternative VoIP system!!

We have also significantly undercut our existing call charges.”

DeputyHeadTeacher,Croydon

“LGfL VoIP has given us a fantastic school-wide phone system that gives us bundles of control and functionality via the easy-to-use VoIP management site. Compared to other systems we looked at it was clearly the best out there and we highly recommend it to all LGfL connected schools.”

NewWoodlandsSchool,Lewisham

Whatourcustomerssay





The core of the LGfL 2.0 network contains two Cisco Unified Communications Managers (“call managers”) used for routing calls across the entire LGfL estate in a resilient manner. This hardware represents the bulk of the costs normally associated with a new VoIP system which would be purchased by individual establishments who would then need the requisite technical expertise to configure them.

However, in LGfL 2.0, this infrastructure is already in place, with all technical support and management

provided by Atomwide. It is accessible to all schools with an LGfL 2.0 subscription, requiring only the purchase of compatible handsets, licenses, managed network switching, and set up, to deploy a fully functional VoIP service that has been configured to meet your specification.

The image below illustrates the basics of how IP telephony integrates into the LGfL 2.0 network.

HowIPtelephonyworksinLGfL2.0

Schools may choose from a selection of phones, service levels and system features to suit local requirements. A consultation with Atomwide can provide any assistance your school might need in creating an appropriate specification.

Once you have decided on your phones and functions, your system features will be configured and handsets will be sent to your school, ready for installation.

It is recommended that all equipment is installed by an Atomwide engineer, but schools with the appropriate technical staff may choose to do this themselves.

Once everything is correctly set up and the phones are plugged in, they automatically contact the central Cisco call manager and become usable straight away.

After the initial installation is completed, new phones and lines can be added at any point, making the system scalable over time.

A school system administrator will be able to add new phones to the system themselves by using the management website to specify the functions and capabilities of each new handset.

Specifyingandconfiguringyourservice





Each phone is individually licensed and the functionality allowed under each licence is then equated to a service level. These are charged on a quarterly basis and enable the specified phone to support the required functionality.

Four service levels are available. However, it is essential to ensure that the selected phone is capable of supporting the service level chosen for it. When putting your school’s quotation together, our team will advise you on the best possible combinations.

The service levels are:

Service levels

Basic

• Provides handset with its own extension number but no direct dial (DDI) capability

• Allows handset to make outgoing calls

• Offers integration of ‘Click-to-dial’ functionality with VoIP website phonebooks

• Call recording can be enabled (if supported)

Standard

• Provides all Basic-level functionality

• Allows handset to have an external DDI number

• Allows handset to be part of a hunt group

* A minimum term contract of 1 year applies to all installations. Discounted rates available for 3 & 4 year subscriptions.

The licence type you select will determine the functionality available to each handset. A licence forms part of the initial phone purchase and represents a one-off charge. If you decide to upgrade the service level available to a handset while part way through a contract, a new licence would need to be obtained. If you wish to downgrade the service, the existing licence would continue to be valid.

Licensing

There is a range of Cisco handsets to choose from, each offering a different degree of functionality. You will need to select which phones, and how many of each one, best suit your school’s requirements and then match an appropriate licence to each phone.

If your school already has a number of Cisco VoIP handsets and wishes to move to this service, migration may be possible and the possibility of integrating existing phones may be investigated at your request. Additional consultancy fees may apply.

Choosinghandsets

Enhanced

• Provides Basic and Standard functionality

• Adds voicemail for the handset’s extension

• Enables Point-to-Point video conferencing to take place on suitable handsets

• Offers ‘Soft phone’ capability for the phone

Deluxe

• Offers all Enhanced-level functionality

• Allows multipoint video conferencing for suitable handsets

• Allows a mobile device to be paired with handset

• Links up to three additional handsets with a Deluxe handset





FREEExistingnumbermigration

For added convenience, and with your existing service provider’s agreement, the service may be capable of supporting the migration of your school’s existing phone number into the new VoIP deploy-ment at no additional cost. Number migration is dependent on your original service provider allowing you to take your existing number with you. In the vast majority of cases this can be arranged successfully.

CallHandlerservice

A Call Handler is the automated greeting message that will greet callers phoning your school’s main telephone number. The greeting message can be recorded by the school using one of the VoIP handsets before, during or after the installation. The Call Handler itself is configured by Atomwide to match the options listed in the recorded message, e.g. “press one for reception, two to leave an absence message...”

OpenCheckintegration

Integration with the OpenCheck school status update service is available and can be included as an option on a school’s Call Handler. OpenCheck can be updated via the LGfL Support Site and the school status can then be read out in an automated message by the establishment’s Call Handler. The OpenCheck option offers a convenient method of informing parents of the school’s status in times of adverse weather, or other situations of note, without direct contact with staff.

AbsenceLinevoicemail

Schools can offer parents a simple way of informing the school of a child’s absence. They can ring and leave a voicemail message in a designated voice mailbox. After a message is received, it is typically sent as an email attachment to a specified email address, either to a named person or a shared mailbox if more than one person handles reported absence.

Outofhoursandschoolholidays

The system can be set to play a greeting message out of school hours while an alternate greeting can be recorded and used during holiday periods. These messages can be programmed so that they are played automatically between certain time periods (for example, an out of hours message can be set to which calls are automatically diverted at weekends and between 5pm and 8am during the week.)

System administrators are able to log into the system remotely whenever needed to record a new message or change the message currently in use.

Huntgroups

A variety of ringing patterns can be selected for groups of phones called Hunt groups. The extensions in hunt groups can be configured to ring in a specific order relevant to the affected group of individuals.

For example, a hunt group can allow all phones to ring at the same time and stop ringing after a specified period, after which the system goes to voicemail. Alternatively hunt groups can ring each phone in turn until the call is answered or, failing that, the call can be passed on to another hunt group or redirected to voicemail.

Following initial setup, these settings are configurable by the school’s VoIP administra-tors via the website expressly designed for this purpose. Only individuals with the correct permissions will be able to carry out such actions.

Speeddials

Each phone has a set of buttons that can be used as speed dials. A system administrator can configure all phones in the school to have the same speed dials attached to the same buttons (as far as possible given the different phone models in use). All such configuration is done through the VoIP website.

Your IP telephony system will be tailored to the specification requested by your school during the consultation process with Atomwide. It will be designed to suit your requirements so that the end result matches your needs.

A wide range of functionality is configurable for your telephony system. The following list represents the most commonly requested functions but more bespoke configuration may be available upon request.

Servicefunctionality





Personalphonecustomisation

Each user’s individual phone can be further customised so that global settings can be over-written if necessary. Personal speed dials and caller identifica-tion details can also be added. The individual to whom that phone is registered can do this by logging in to a simple interface in the VoIP website.

Voicemail

Where voicemail is supported by the phone’s service level, all voicemail messages can either be listened to via the user’s handset or be sent as audio attachments in an email. This allows the user to access and listen to messages directly from their computer rather than the phone.

Where voicemail messages are left on single dedicated number, such as a number for reporting absences, and may need to be accessed by a number of people, those messages can be emailed as audio attachments to a shared mailbox where any user with the relevant permissions can listen to them and take action.

Click-to-dialintegration

A phone that is used by a single member of staff (e.g. office-based staff such as the Head Teacher) can be registered to the individual. This person can then log into the VoIP website, find a phone number via the available directories and dial the number by simply clicking a button in the website. Their physical phone will automatically begin dialling the selected number.

This not only makes dialling simpler and quicker but also eliminates the possibility of accidentally dialling the number incorrectly when the call needs to be made urgently.

Multiplesiteschools

Having all configuration and call routing taking place via the call managers in the core of the LGfL 2.0 network makes this VoIP system especially useful for schools with multiple sites. Regardless of proximity, schools can operate a single phone system across multiple locations so that all calls between the sites are free. The system can be configured to use internal extensions for all phones, as if they were located in the same building.

An electronic fax service that does not require a fax machine to either send or receive faxes can be purchased as an additional option.

The service allows a user to access the VoIP website to write a quick covering message, upload an attachment, enter the destination fax number and click a button to send the fax.

Received faxes will come in an email format to a specified number dedicated to faxes. The number will be associated with a personal or shared email mailbox in your school to which messages will be delivered.

A history of all faxes sent and received is available via the VoIP site for appropriately authorised staff.

The faxing service is also available as a separate service without a full VoIP subscription and will save your school the expensive printing, line rental and hardware costs associated with running a physical fax machine.

Onlinefaxingservice





In the VoIP website, permissions can be granted only by the Head Teacher in a section created especially for that purpose and visible only to them.

A Head Teacher uses the relevant section to specify who should be a technical system administrator, an accounts administrator, who has access to secure data such as parent contact numbers, and who can view all faxes sent into and out of the school’s system.

VoIPwebsitepermissions

Basicdirectories

The website offers users a set of directories to make it easy to find contact numbers. Different types of contacts can all be found in one place.

The site offers all staff members an internal directory of all the extensions in the school. These internal extension numbers can also be named so that they are easily identifiable when searching for a particular user’s extension, e.g. Head, Bursar, etc. Everyone also has access to a school-specific directory that contains useful numbers for the school such as a plumber or electrician who is contracted to carry out repairs.

Additionally, every member of staff can create their own personal phone directory of any numbers they wish to save and this will be visible only to them.

Advanceddirectories

Users with extra security permissions, can have access to the personal mobile numbers of all school staff within the website.

Telephonedirectories

Individuals with this permission level can also use the website to access parents’ phone numbers by simply searching for the child’s details using either the child’s name, year group or class.

The numbers in the directories will be shown exactly as they have been entered into the school’s MIS since they are being exported directly from there and securely updated on a daily basis through the use of USO-AutoUpdate.

To make the process of contacting parents as easy as possible the order of contact priority is also displayed. Once the number has been found, you will be able to use the Click-to-dial function to make your phone immediately begin dialling the selected number.

A dedicated management website has been specially designed to enhance this service. The site is protected by USO login and offers each user a tailored view based on their account type and any permissions that have been granted to them.

DedicatedVoIPwebsite





Call recording is included free of charge as part of the VoIP system. This allows calls on phones that support recordings (which includes all but the most basic 3905 model handsets) to record all incoming and outgoing calls.

All recordings are stored online for three months. However, should anyone require a call for later reference, each recording can be downloaded and stored locally.

Recordingphonecalls

Enablingrecordings

Call recordings can be switched on by the Head Teacher only. This is done via the VoIP website where the Head Teacher is asked to agree to the terms and conditions befor enabling this service. Once enabled, all phones in the school that support this functionality will start recording calls.

The Head Teacher then has the ability to opt phones in and out of call recording via an easy to use interface on the VoIP web site.

Listeningtorecordedcalls

Although all staff who have registered their phone to their USO account can listen to their own calls, the Headteacher is the

only person who can listen to all calls made to and from any phone.

The VoIP website offers school finance staff the ability to view call charges and monitor costs on a near real-time basis. The user with accounting rights will be able to access a list of all calls made to and from the school and view the charge associated with each one. A log of all faxes will also be visible along with the associated charges.

An online billing system issues quarterly invoices to the relevant person and a history of all invoices will be stored online for easy reference.

Users with accounting rights are also able to set an alert that emails them every time a phone call is made that goes above a specified cost.

Accountinginformation

Every staff member with a phone registered to their USO account can view their own call history online. They will be able to see a list of all their calls, both made and received, with full details about the call.

They will also be able to listen to any recorded call via their computer if the recording functionality has been enabled in your school.

Yourcalls





The VoIP website allows technical administrators to exercise a large degree of control over configuring the school’s phone system.

Such an administrator can configure global settings for all phones (such as global speed dials) or configure settings on individual phones.

An administrator may also set restrictions on specific phones, such as blocking them from making any external calls at all, or just block international calls, mobile calls or premium rate calls.

Hunt groups can also be configured by your school’s administrator, who can decide which phones make up which groups and then specify the ringing and pickup behaviour of each group.

Phoneadministration

Each individual who has a phone assigned to them will be able to configure personal phone settings such as speed dials and soft key functions as well as how they receive their voicemail, where applicable. This is done by logging into the VoIP website using their USO account credentials.

Personalphonesettings

For schools also using the online

fax service, the VoIP website allows

anyone in your school to log in,

enter the destination fax number,

upload a document and send a

fax. This also allows your school

to have a trace history of all faxes

sent for auditing purposes.

Onlinefaxing





RelatedServices

In order for VoIP telephony to be set up in your school, you will need the required number of handsets and at least one PoE (Power over Ethernet) managed switch to run them. It can be possible to use existing managed switching and Atomwide can provide assistance/consultancy to ensure this is configured and set up correctly.

Physical installation can be carried out by either an Atomwide engineer or your school’s technicians as items are typically sent out in a preconfigured state and are therefore ready to be plugged into your network.

Technicalservicedetails

Prices of all handsets, licences and associated service charges are available online at https://shop.atomwide.com

and schools can book a full demonstration of the VoIP system by contacting Atomwide on 01689 814700 or

emailing [email protected].

• A minimum of one year’s contract is required

• A 12% discount is available for 3-year contracts

• Alternatively, schools that sign up to a 4-year term receive a 5th year FREE

Pricing

ManagedWirelessNetworks

Secure wireless networks that easily integrate into the security model included with a school’s LGfL broadband connection are also available and can be delivered using some of the same hardware used to deploy LGfL VoIP.

• Fully managed wireless systems

• Cisco Aironet-based WLAN technology

• Secure, authenticated and auditable access

• School control over user access

• Integration with LGfL VoIP

• Filtered by WebScreen 2.0 technology

For more information, contact Atomwide on 01689 814700 or email [email protected]



https://shop.atomwide.com


mailto:wlan%40lgfl.org.uk?subject=Wireless%20network%20enquiry

telephony service

Documents