telephony solution

8/11/2019 Telephony solution

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www.knowlarity.com

Knowlarity brings you the best in business telephony solutions,using its State-of-the-art cloud telephony platform - Knowlus,

which allows businesses to stay connected 24x7 with their

customers

VALUE PROPOSITION

POWERFUL SCALABLE RELIABLE

Customized IVR

Cloud Dialing

Web-SMS Integration

Automated Speech

Recognition

Easy enhancement of

service load

Seamless scaling for

special campaigns

Pay per actual usage

Hosted on Amazon Web

Services (AWS)

Detect & escalate any

unusual behavior

(NAGIOS)

Automated failover

mechanism
http://www.knowlarity.com/http://www.knowlarity.com/http://www.knowlarity.com/http://www.knowlarity.com/


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SmartIVRstrengthens enterprises with the power of a comprehensive marketing,

sales, and customer support solution

Customer mobileverification

Emergencycommunication

CRM Integration Marketing ROItracking

Cloud basedCall center

Customer feedback Data collectionThrough IVR

Missed call back

www.smartivr.in

SMARTIVRHOSTED IVR SOLUTION FOR ENTERPRISES

Click-To-Call

SMS to Call
http://www.smartivr.in/http://www.smartivr.in/


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Multi-level IVR: Set-up custom menus and a variety of call routing options for the agents

to handle customer queries

Automated Speech Recognition: Capture caller inputs from Speech in addition to key

press

Call Queues: Manage and route large volumes of inbound calls with dynamic call routing

and get access to real time call statistics

API Integration: Create call flow and routing, amend the call flow, with a set of powerful

APIs which can be called before, during, or after a call

www.smartivr.in

SMARTIVRFEATURES

Text To Speech:Acknowledges callers with their names and reads out their messages

over the phone without any human support.


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www.smartivr.in

SMARTIVRFEATURES

Call Distribution: Set-up call distribution logic based on caller ID, timings and geography

Call Logs: Live status of each call received by agents. Features Such as start time, callduration, call recordings & other parameters help in building rich analytics to studycustomer behavior

Number of your Choice: Incoming numbers for 65+ countries, which gives anopportunity to reach to the customers all across the globe

Conference: helps remote teams be in constant touch with each other

Call Recordings: records every call and makes them accessible


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SECONDARY SALES TRACKING

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SOLUTION CALL FLOW

1 Distributor calls on a Toll-Free Number to record his daily sales figure

2 IVR will ask to enter the distributor id of the distributor

3 Based on the distributor id, system will ask the distributor to enter his sales figure.

4All Call logs and recordings will be provided in the panel and can push into the CRM also (if

requires)


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DEFAULTERS CALL FLOW

In case distributors doesnt call

Knowlarity Server

1

2

Dear Distributor, youhavent enter your daily

sales figure, kindly

please enter it asap.

Dear Distributor, kindly

please call on a number

1800.-XXX-XXX to enter

your daily sales figure


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ENTERPRISE CLIENTS


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SMARTIVREXISTING INTEGRATED WITH ENTERPRISE SAAS

www.smartivr.in


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KNOWLARITY FAMILY

About

Investors

Knowlarity is the pioneer of cloud telephony in India and creates state of the art products for SMEs and Enterprises.The company makes business telephony reliable and intelligent by providing a suite of hosted products that helpbusinesses to improve their productivity. The company was incorporated in Aug 2009 and has grown from a garagestartup to a 200+ employee company.

Knowlarity is backed by Sequoia Capital, one of the most prestigious Venture Capital firms in the world. Sequoiahas invested over $6M in Knowlarity. They have previously made investments in companies like Google,

Apple, YouTube, LinkedIn and Justdial.

Awards

www.knowlarity.com


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MANAGEMENT TEAM

AMBARISH GUPTA, C.E.O

Ambarish worked as a Strategy Consultant with McKinsey & Company in the United States

before returning to India to start Knowlarity Communications. Prior to that, he worked as a

Systems Engineer in the US, Germany, and Australia.

Ambarish received his MBA from Carnegie Mellon University in 2007 and Bachelors in

Computer Science from IIT Kanpur in 2000.

BIPUL PARUA, C.T.O.

Bipul has deep experience in technology with hands on experience as architect, engineer,

and technical manager. He worked for 8 years in multiple startups in Silicon Valley -

Cloudshield Technologies, Andiamo Systems, Server Engines-on cutting edge technologies

in storage, networks and large scale systems.

Bipul received his Bachelors in Computer Science from IIT Kanpur in 1999.

www.knowlarity.com


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THANKS

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