Teleran Briefing: Products and Solutions

Building Better Intelligence

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• Introductions & Teleran Overview

• Teleran’s Technology, Services & Solutions

• Case Studies

• Questions & Answers

Agenda

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Minimize cost, simplify management, and improve the business value of data-intensive enterprise applications

Teleran Background

• Software & services company

• Focus data-intensive landscapes

• 5th generation products

• Patented technologies

Other

Banking

Financial Services

Government

Healthcare New Jersey Medicaid

Selected Customers

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Unpredictable

Unidentified

Dynamic

DisruptiveRogue

Inefficient

Constantly Changing

On Demand

Complex

Big

• Visibility into Business Users/Impact

• Support and System Costs

• Service Levels

• Operating Risks

Data-Intensive Application – Challenges

Users

Data

Queries

ApplicationsBI/DW

Analytics

Query Results

Compliance Violations

Governance Mandates

Automated Tracking, Analysis & Action

• iSight™ - 360 Usage Tracking- Holistic, continuous visibility of user, application, transaction and data

usage activity from outside the database

• iSight Analytics™ - Insight, Alerting & Guidance- Expert analytical modules with built-in experience and context:

- Performance/SLM, Compliance/Governance, Consolidation, Usage…

• iGuard™ - Policy Action Engine - Patented process prevents inappropriate queries before database

- Guides users with instantaneous messaging

Discovery, Visibility & Control

Database

Users & App Servers

Architecture – Usage Tracking and Analysis

iSight Tracking

BI CRM

Analysis

Repository

Logging

• Continuous Tracking from Outside Database

• Scalable, Flexible, “Drop-In” Installation

Database Listener

WhoWhat When Where How

Database

Users & App Servers

Architecture –Tracking, Analysis & Control

iSight TrackingiGuard Control

BI CRM

Analysis

Repository

LoggingDatabase Listener

WhoWhat When Where How

• iGuard - Prevents “bad” queries and guides users

• Improving service levels, enables on-demand analytics

• Identity Persistence (Who) – Identifies actual user ID launching query despite connection pooling or generic DB user ID

• BI Integration (What) – Integrates BI application visibility. “Market Basket Analysis” – “Business Objects Mktg Universe”

• Business Context (Where) – Places user activity in organizational context: Department, Function, Role, Location

Visibility-Expanding Features

Anonymous Query

App

Who?

What?

Where?

SBaird

Market Basket Report

NY Marketing

Business Objects

iSight Analytics Performance Dashboard

What KPIs, trends, and exceptions are critical to watch?

iSight Analytics Usage Dashboard

How is the data being used?

• Develop comprehensive usage patterns and profiles of source systems

• Pareto analysis/query clustering

• Create and analyze composite workloads for consolidation

Migration/Consolidation Use Case

Reduce risk during consolidation and “right

size” target platform

• Current state profiles and analysis

• Cloud, data appliances, new platforms

• Identifies remediation (if required)

• Visibility and scoring provides project roadmap

• Identifies “low hanging fruit” applications for quick wins

• Reduces project risks

Application Modernization/Re-Platforming

Usage visibility to plan and execute engagements

Application Readiness

• Profiles and analyzes applications

• Identifies, prioritizes and guides optimization on new platform

Solutions to Accelerate Migrations/Consolidations

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Consolidated Workload Profile

Solutions to Accelerate Migrations/Consolidations

Consolidated Workload Analysis

• Captures / models targeted application and data activity

• Supports leading database platforms

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Cloud Migration Accelerator

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Cloud Migration Accelerator

Cloud/SaaS Solutions

Operating Cost Reduction

Compliance and Governance

Consolidation and Migration

Performance and SLM

Assessments

Teleran Software Solutions

Discover & Transform

Challenges at a Financial Services Company

• Customer-facing data warehouse grown very large

• Growing PCI compliance risk - little understanding how data used by customers and analysts

Teleran Solution

• Identified large unused data / data accessed by users for analytics

• Highlighted wide range of non-compliant, unauthorized activity

Business Value to Customer

• Improved analysis for customers

• Significantly reduced storage footprint

• Reduced data compliance risk

Case Study–Optimized Analytics & Compliance

Challenges at Large Securities Brokerage Company

• Merger resulted in consolidation of two DWs used by 1000’s of brokers

• Little visibility of business users in consolidated environment

• Needed to reduce financial risk and IT operating costs

Teleran Solution

• Identified 62 applications in use, many inefficient, unauthorized

• Uncovered several multi-terabyte unsanctioned data marts

• Found undetected margin call application errors

Business Value to Customer

• Enabled IT to provide better service and value to the business

• Delivered resource savings, reduced risks

Case Study – Reducing Risk and Costs

Challenges at Wealth Management Division of Large Bank

• Large recent investments in data warehouse and BI applications

• Mgmt. needed to confirm business was leveraging BI/DW

Teleran Solution

• Tracked and analyzed analytical processes and data use of high performers

• Showcased analytical usage metrics in Executive dashboard

Business Value to Customer

• Enabled IT to provide better service and value to the business

• Ongoing justification of BI/DW budgets and headcount

Case Study – Improving Business Process

Challenges at Large Securities Brokerage Division of Bank

• Divisional BI/DW used by wide range of functions

• Seeking to improve customer marketing campaign analysis and close rates

• Needed to better understand usage to fine tune data models and service

Teleran Solution

• Tracked and managed 100’s of marketing campaign analysts to speed up and improve quality of campaign analysis

• Analyzed usage by department to better “tune” models and train users

Business Value to Customer

• Helped improve campaign velocity and close rates

• Improved service and value of BI/DW to business groups

Case Study – Maximizing Customer Analysis

Selected Case Studies

• BI/DW Assessment Builds Winning Roadmap

• DW Health Check Minimizes Risk & Cost

• Performance Improvement & Cost Reductions

• Database Consolidation Speeds Business Value

• Increasing US Army Recruitment

• Expanding Usage & Business Performance

Challenges at Healthcare Company

• BI/data warehouse not meeting objectives to lower cost and improve revenue

• Company executives dissatisfied

• IT lacked credibility to justify infrastructure investment project

Teleran Solution

• Assessment identified inappropriate user activity, inefficient operations and ineffective resource use

• Duplicate databases, inefficient legacy applications, no link to business objectives, use and value

Business Value to Customer

• Developed plan for expanded next gen data warehouse platform and

• Services engagement to align BI application to business objectives

BI / DW Assessment Builds Winning Roadmap

Challenges at Large Securities Brokerage Company

• Merger resulted in consolidation of two DWs used by 1000’s of brokers

• Little visibility of business users in consolidated environment

• Needed to reduce financial risk and IT operating costs

Teleran Solution

• Identified 62 applications in use, many inefficient, unauthorized

• Uncovered several multi-terabyte unsanctioned data marts

• Found undetected margin call application errors

Business Value to Customer

• Delivered cost savings, reduced risks

• Enabled IT to provide better service and value to the business

DW Health Check Minimizes Risk & Cost

Challenges at a Credit Card Company

• Customer-facing data warehouse performance slow

• Database monitoring did not reveal actual issues

Teleran Solution

• Helped quickly identify performance degrading user behaviors

• Implemented user control policies for more efficient resource use

Business Value to Customer

• Saved $750,000 in system hardware upgrade costs

• Improved performance by 45%

− Met customer service levels

− Enhanced productivity of 600 analysts

Performance Improvement & Cost Reductions

Challenges at a Legal / Financial Services Publishing Firm

• Merger resulted in need to combine 2 enterprise data warehouses

• Different architectures, platforms, operational staff, users

• Needed to reduce IT operating costs and reduce time and cost to consolidate

Teleran Solution

• Modeled existing usage to streamline combined data models and workloads

• Guided application adjustments to dramatically improve performance on new platform

Business Value to Customer

• Reduced cost, time and effort of consolidation

• Delivered faster time to business value

• Improved business results and confidence in IT management

Database Consolidation Speeds Business Value

Challenges at US Army Accessions Command (USAAC)

• 7300 recruiters; significant objectives across 1600 recruiting offices

• Deliver right data to recruiters at right time to “close” with candidates and increase recruitment rates

Teleran Solution

• Identified data usage patterns to resolve performance bottlenecks and confirm when and how data used

• User controls (iGuard) prevented unauthorized access tools to prevent security breaches with sensitive personnel data

• Planned for multi-branch, self-liquidating deployment

Business Value to Customer

• Targeted data delivery and improved performance yielded significant improvement in recruitment quotas

• Lowered operating costs and enhanced sensitive data security and compliance

Increasing US Army Recruitment

Challenges at Financial Services Organization

• Improve performance of employees via information technology

Teleran Solution

• Collected, aggregated technology usage information

• Developed report card on technology usage by group

Business Value to Customer

• Identified gaps in technology usage

• Supported premise that information technology was critical success factor

• Delivered ‘get well’ plan to improve

Expanding Usage & Business Performance

Technology Usage & Employee Performance

Compliance and Governance• Sensitive Columns Data Auditing• Sensitive Tables Data Analysis• Blocked Activity Policy Analysis• Surveillance Policy Analysis • Rogue Application Tracking• Internal Breach Analysis• DML Analysis• Weighted Impact Analysis

Performance and SLM• SLA Monitoring• User Activity Monitoring• Resource Analysis by User• Resource Analysis by Application• Application Performance Trending• Semantic Layer Performance Analysis• SQL Profiling• Connection Analysis

Consolidation and Migration• Table Usage Analysis• Table Dormancy Analysis• Smart Scan Compatibility Analysis• Hints Assessment Analysis• Problem SQL Analysis• Error Analysis• Workload Analysis• Sizing Recommendation Analysis

Usage and Dormancy• Table Dormancy Analysis• Error Analysis by User• Error Analysis by Application• Application Usage • Semantic Layer Usage Analysis• BI Report Usage Analysis• Departmental Usage Analysis• User Analysis

Sample iSight Analytics Reports

• SQL Events Star Schema

− Contains fact for every monitored “SQL event”, with robust attributes,

metrics and supporting dimensions

• Application Database Data Model

− Contains snapshot of application data model objects and relationships

− Created by Teleran database modeling process

• Data Object Usage

− Contains usage of tables, columns, views, procedures, indices,

predicates, literals, etc. correlated with each “SQL event”

Teleran Repository Subject Areas

This query…

SELECT Buyer, Product, Store, Quantity, Price, Sales_Date

FROM Sales

WHERE Sales_Date = to _Date(‘03/01/2010’,‘mm/dd/yyyy’ )

Creates…

1 entry in the fact table

1 entry in the table usage table

6 entries in the column usage table

1 entry in the predicate usage table

1 entry in the operator usage table

1 entry in the literal usage table

Teleran Repository Entries

Selected Fact Table Attributes

• User (OS user, app user, DB user)

• Application

• For BI Platforms (Universe, Report/Query Name)

• IP Address

• SQL Text (identifier, text)

• Date/Time (start time, end time to milliseconds)

• Result Metrics (response time, elapsed time, rows, bytes)

• Database errors (error code, bread crumbs)

Teleran Repository Facts

Selected Usage Tables Attributes

• Tables, columns, views, indices

• Direct and indirect selects (using name or *)

• Where clause (columns, operators, literals)

• Joins (number, type - inner, outer)

• Group by (tables involved)

• IN Lists (number, members)

• Sub-Selects

• Unions

• Index (type)

Teleran Repository Usage Metrics

Sophisticated Analysis and Recommendations

• WHERE clause analysis and horizontal partitioning

• GROUP BY clause and aggregates

• Column usage analysis and vertical partitioning

• IN List, ‘NOT IN’ analysis and alternatives

• Dormancy analysis, tier and archiving strategies

• SQL model analysis, Pareto analysis

• Concurrency analysis

Teleran Repository Analysis

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• Manages / guides users

• Controls inappropriate transactions

• Reduces costs, improves performance and service, ensures business value

iGuard – User and Query Controls

Instantaneous Messaging Informs BI Users

Database error: ORA-12408: [TT] Joining Customer and Premium tables produces huge result set. Add WHERE clause and run your query again.

Database error: ORA-12408: [TT] You do not have authorization to access social security numbers.

• Improves throughput by protecting system from costly resource wasting queries

• Ensures service levels and performance

• Reduces helpdesk calls and support costs

• Facilitates user self-service and productivity

• Enforces data compliance policies

iGuard Benefits

• Table Oriented Policies

− Access Restrictions

− Join Restrictions (including self-join)

− Large Table Restrictions

• Column Oriented Policies

− Access Restrictions

− Combination Restrictions (inference)

− Filtering Restrictions

• Row Level Restrictions

iGuard Policy Enforcement Options

iGuard Policy Enforcement Options

• SELECT Restrictions (including *)

• WHERE Restrictions

• Range Limit Restrictions

• JOIN Restrictions

• DDL and DML Restrictions

• IN LIST Restrictions

• NOT IN Restrictions

• Row Level Restrictions

• Application Restrictions

iGuard Policy Selector

iGuard Policy Selector

Policy Description Use Cases

iGuard Policy Selector

Policy Description Use CasesPolicy Description Use Cases

iGuard Policy Selector

Use CasesUse Cases User Messages

Kevin Courtney, VP Business SolutionsPhone (973) 439-1820, ext. 214

E-mail kcourtney@teleran.com

The Teleran logo, iSight and iGuard are trademarks or registered trademarks of Teleran Technologies, Inc. Other brand and

product names are the marks of their respective owners. SO7.25.13

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