TeleReach CorporatePre-Interview Presentation

Business Development Specialist

1Updated March 1, 2017

At Last, A Real Daytime Job From Home!

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Why People Want to Work from HomeBenefits of Working from Home10. Environmentally Friendly 23% 9. Time with Family 29% 8. Less Stressful Environment 38% 7. Quieter Atmosphere 43% 6. Eliminate Long Commute 44% 5. Less Distractions 44% 4. More Productive 45% 3. Avoid Traffic 47% 2. Save Gas 55% 1. Work Home Balance 60%

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From the telecommuter’s point of view taken from Microsoft Whitepaper – Work Without WallsAnd The Hidden Savings of working from Home Forbes Sarah Sutton Fell, Salary.com

Savings• Better Health • Time • Vacation Time & “Real” Salary ($5,553 per year)• Tax Breaks ($750 per year)• Professional Wardrobe ($590 per year)• Lunches and Coffee ($832 per year)• Savings ($600 - $1,000 per year)• Car Maintenance ($312)• Gas ($1,120 per year)

Today’s Meeting Objectives

In the next one hour, you will learn:

Is This Career Opportunity Right for You?

What is the Process to Get Hired?

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Meeting AgendaInformationQ&A SessionBusiness Development Specialist position descriptionExit call at any point if position is not a match

InterviewsSchedule with presenter at the end of the meetingInterview times are in Central TimeInterviews last approximately 30-45 minutesTechnical interview portion requires a computer

ReferralsWe are always looking for talent. If you know someone that might be a

good fit, please refer them to www.telereachjobs.com

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Job Description: Business Development Specialist

• Telecommute• Make outbound business to business cold calls to schedule sales

appointments. • Generate leads or support business events such as webinars or seminars. • Outbound calls are made to a variety of industries during the business

workday, to companies located in the United States or Canada. • Make 110 to 240 calls per day and set 2 to 6 appointments per day. • Target audiences range from mid management to C-level contacts.• Send recorded calls to clients.• Send emails from CRM to prospects and clients.

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Sample Call

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Go to www.telereachjobs.com

Click on login (upper right corner)

Sign in using the following:

Login (ID): telereach

Password: applicant

Listen to the 5 sample calls provided

Click on sound files link for sample calls

It is recommended that you listen to these calls prior to completing the application process.

About TeleReach Corporate Founded in 1996

Exclusively outbound

Exclusively Business to Business

Virtual Call Center

Specialize in sales appointment setting

A+BBB Rating

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A Culture of Self ManagementOur virtual model is a significant departure from a traditional call center structure. Our model relies on the right people and not the structure. Our virtual model relies on our ability to create and sustain a culture of self management by hiring the right people. Working from home is extremely difficult and not for everyone. Our virtual environment and pay system allows us to provide higher pay to Business Development Specialists and the freedom of working from home. However, the freedom of working from home is not free. The price is responsibility.

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We Work Exclusively for Business to Business ClientsWe Do Not:

Call homes

Receive inbound calls

Handle telesales

Call after business hours or on weekends

Work for long distance or cellular companies, brokerage firms, or handle consumer surveys

Provide customer service

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We Do:

Call businesses nationwide

Talk to Officers, Directors, Owners, C-Level & other Management

Work for both technology related and traditional businesses

Cold calling to set sales appointments

Work when the targeted businesses are open (Mainly M-F, 8am - 5pm Continental United States)

What is Cold Calling?

Applicable Experience:

B2B Appointment Setting

Outside Sales Setting own appointments

Outbound Call Center Calling on Businesses Setting Business Sales appointments

Prospecting for Business Sales

Tele-prospecting for Business Sales

Tele-sales for B2B

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Not Applicable Experience: Inbound Call Center Customer Service Order Taking Dispatching Warm Calls

Calling on information requests Surveys Collections Network Marketing, Mary Kay, and Avon Outbound calls to consumers/residential telemarketing

Cold calling is calling on businesses and introducing a product or service for the first time. It is the initial call made to the business to set an appointment with the decision maker.

What We Expect from Our Business Development Specialists

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To exceed/meet minimum production requirements

To exceed/meet standards set by Clients/TeleReach to honor Client contract performance requirements: Valid Appointment Quality of Conversation Qualifiers Met Sound File - Professional Clear Audible 2 way; supports quality of work Client Production Schedule

Example: Monthly Client Production Schedule = 20 Appointments Over 4 Week Cycle

Clients Expect Even Distribution Week 1 Week 2 Week 3 Week 4

5 Appts 5 Appts 5 Appts 5 Appts

1 Appt 0 Appts 2 Appts 17 Appts

What We Expect from Our Business Development Specialists (Cont’d)

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Contractor/TeleReach parameters include but are not limited to the following:To make interactive phone calls using the scripts providedTo act as a representative of the Client during the call, stating “we” instead of “they” when referring to

the Client company. To obtain a thorough knowledge of the Client product or serviceTo maintain control of the home office environmentTo approach work at home with the same level of professionalism as working at a corporate office under

direct supervisionTo be available for Client and TeleReach conference calls posted weeklyTo notify management as early as possible if weekly production quota cannot be met

Home Office Requirements

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Microsoft Word & Excel (Sun Microsystems at www.OpenOffice.org provides an acceptable alternative program that can be downloaded for free)

Email program must be capable of sending 25MB or more in attachment(s); email address must be professional (JaneD@provider.com); and the email message should be on a white background with no graphics, ads, or quotes. Yahoo and AOL email addresses do not work with our CRM and cannot be used.

Skype Instant Messenger

High Speed Internet access - acceptable access: DSL - mid to upper package with 1500 kbps (1.5 mbps) download speed and 500 kbps (.5 mbps) or more upload speed, Cable, or Fiber Optic connections are ok

No satellite internet service

Modern computer (less than 3 years old) that connects to the internet using a standards RJ45 cable network connector on CAT5 cable

Basic or Multi Function Printer

USB Headset with Microphone Required

Please do not make any purchases unless an offer is made and you have accepted the offer

TeleReach Incentives

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Referral Bonus Program - $3,000$1,500 to the referrer$1,500 to the referee

Flex Appointment - Can Be Worth $520+/year Anchor Program – Monthly Bonus + Up to $21/Hr. Daily/Weekly/Monthly Bonuses and Contests Survey Pay

Business Development Specialist Pay Summary

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StatusMinimum BH and SWMA Required

Survey Pay

Flex Appointments

Meeting Pay/Non Dialing

Base Pay

Anchor Bonus

Team Member 20 Yes $7.55/hr. X

Anchor Bronze 20 Yes $12.00/hr.

Anchor Silver 30 Yes $15.00/hr.

Anchor Gold 40 Yes $18.00/hr.

Platinum 50 Yes $21.00/hr.

BH = Billable HoursSWMA = Six Week Moving Average

Business Development Specialist Pay

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Pay Per Appointment: Business Development Specialists are Independent Contractors (1099) and paid by each appointment scheduled plus production incentives per qualified appointment. This is based on quotas being met. This performance based pay makes up the majority of Business Development Specialist earningsMore Appointments = More $ Less Appointments = Less $

The Minimum requirement for Business Development Specialists to remain active with TeleReach is 20 billable hours per week

TeleReach Business Development Specialists earn an average range of $12 - $35 per hour

Payroll is on alternate Fridays Bi-weekly pay period Checks are mailed via USPS

How are Quotas and Benchmarks Determined?

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Every new Client has a pilot test period

Script approaches are perfected

Lead lists are gathered and tested

Contact rate and lead rate are established

Benchmarks (quotas) are established during the pilot test period and sometimes reset later when/if Client makes changes to the criteria

New Business Development Specialists work on Client accounts already benchmarked

How is Pay Per Appointment Calculated?

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Business Development Specialists are paid using a tiered pay rate system based on the difficulty of the account.

TeleReach generally has more level 2 and 3 work available than any other work.

Level 3 Business Development Specialists are always in high demand and earn more money. It is expected that Business DevelopmentSpecialists will strive to work on level 3 accounts.

Account Level $ Per BH Description Examples

Level 1 $10.00 Non-Appointment Setting work

Lead generationSurveyInformation gatheringUpdating lists

Level 2 $12.00 Appointment setting on straight forward accounts

Commercial janitorialPrintingBusiness EquipmentUniform RentalSeminar/Webinar reservation

Level 3 $13.50Generally intangiblesAn education process occurs over the phone, often (not necessarily) technology related

HR ServicesSoftwareIT ConsultingComputer Network Maintenance

Business Development Specialist Pay Overview

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Steps to Success

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TeleReach Corporate System for Success

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Orientation Process

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Success Camp 1: Schedule 12 billable hoursExpectation/Bonus Eligible: 16 billable hours within 1st Week of calling Paid per qualified Appointment Set

Success Camp 2:Schedule 16 billable hours within 2nd Week of callingExpectation/Bonus Eligible: Schedule 20 billable hours within 2nd Week of callingPaid per qualified Appointment Set

Orientation Process (Cont’d)

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Each Success Camp group is a two week orientation process (Monday through Friday, 8:30am to 4:30pm CST). It is necessary to commit to the full two weeks without interruption, in order to progress sequentially through the step by step building blocks. Your start date is assigned contingent upon your ability to commit to a two week cycle.

During Success Camp 1 and 2 (SC1 & SC2) Business Development Specialists are paid per qualified appointment set

Upon completion of SC1 & SC2 Business Development Specialists receive pay per qualified appointment and are eligible for non dialing base pay as well as any incentives

During the two week orientation period Business Development Specialists need to be available to review progress/performance

One on one and group coaching/shadowing is available to all Business Development Specialists, and required for new Business Development Specialists during the two week orientation period

The minimum requirement to remain an active TeleReach Business Development Specialist after successful completion of Success Camp is to maintain an average of 20 billable hours and 440 dials per week minimum

New Business Development Specialist Production Bonuses $360

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Consecutive dialing days are required to earn new Business Development Specialist bonuses. If a new Business Development Specialist has a break in the two week orientation period, bonus eligibility is negated. If a new Business Development Specialist misses a bonus at one level, this does not preclude them from attaining the bonus on the next level.

SC1 end the first week of calling with 16 billable hours – receive $75 bonus

SC2 end the second week of calling with 20 billable hours – receive $150 bonus

Week three produce 30 billable hours on or before 5th consecutive dialing day - receive $30 bonus

Week four produce 30 billable hours on or before 5th consecutive dialing day - receive $30 bonus

30 day Milestone: Four consecutive weeks of 20 or more billable hours each week - receive $25 bonus

60 day Milestone: Eight consecutive weeks of 20 or more billable hours each week - receive $25 bonus

90 day Milestone: 20 or more billable hours each week for 8 consecutive weeks - receive $25 bonus

Hiring Process

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If you meet all of the qualifications discussed and are ready to move forward to the next step: For a telecommute position as a Business Development Specialist with TeleReach and you have attended the information teleconference these are your next steps prior to attending a one-on-one interview

There are 4 documents required to be sent via email to: jobs@telereach.com (as attachments and not imbedded)1. Resume (word or pdf document)* 2. Application 3. Written Interview 4. Example Excel spreadsheet

The application, written interview template, and example Excel spreadsheet template can all be found on the www.telereachjobs.com website. Go to the website and click on the login link in the upper right corner. Sign in using the following: Login (ID) – telereach Password – applicant

Once you are signed in, click on the Forms link and download applicable forms

When downloading the forms, save and send the files in Microsoft Format as:Application - (YourFirstNameLastInitial.application.date.doc)Written Interview - (YourFirstNameLastInitial.interview.date.doc)Blank Hours Form - (YourFirstNameLastInitial.excel.date.xls)Resume - (YourFirstNameLastInitial.resume.date.doc)Example –(JaneD.application.121205.doc)

After you send in your documents, if you have not attended one of our Information Tele-Conferences, please send an email to jobs@telereach.com requesting an invitation to our next Information Tele-Conference generally held weekly except during holidays

Once your interview time slot has been designated please send an email to jobs@telereach.com with your resume attached and the subject line of “Interview Request”. You will receive an email confirmation with instructions and a conference number in the body of the email. Please be sure to read this email

* Your resume is mandatory to participate in a one-on-one interview.

Verbal Resume

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Fast Track the application process by submitting a verbal resume Call 713-866-6226 to record up to a 5 minute verbal resume

Information to include for recording your verbal resume:Provide your name, email address and phone number as it appears on your application so that we

can find you in our database.Discuss your Business 2 Business cold calling experience which should include:

How many appointments per day you have set. How many dials you have made in a day. Industries you have worked in. Types of decision makers you have contacted.

Describe any formal sales training you have had.Let us know if you have worked from home before and for how long.

Thank you for taking the time to view our pre-interview presentation!

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We are not hiring in the following states:

CA, CT, DE, FL, HI, MA, MD, MT, NH, NV, PA, WA