telisca @ cisco live europe 2011

8/7/2019 Telisca @ Cisco Live Europe 2011

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www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE


telisca is a Cisco Developer Solution Partner

Created in 2004, 170 customers, 150 000 users.

20 products for Cisco IP Phones an CUCM CTI developments for UCCE (CTIOS) and JTAPI

Distributed by integrators, in Europe and Africa


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170+170+ customerscustomers


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Directory applications

IPS Global Directory Web Directory IPS Popup Personal Directory Directory export Corp. speed dials

ClickNDial

IP Phone XML applications

IPS Manager AssistantIPS LockIPS Phone Config

IPS Alarm CallbackIPS PagerIPS Lines SupervisorIPS ReservationIPS Door Camera

Audio applications

Busy AlerterTAnnounce

Voice Alarm

Voice CallbackVoice Alert

Call center

IPS Smart Pickup GroupDesktop Popup

Administration tools

Quick AdminQuick Num PlanDelog-RelogCUCM Query

Other

TSSOMissed Calls Alerter

Maintenance & support


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T9predictive search

Merge and reformat multiple source directoriesLDAP, AD, SQL, CUCM,

Exchange, Domino, Excel, Text,

Ease search from IP Phone


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Reverse l k

Synchronise O tlook or Notes address bookSynchronise directly on Exchange and Domino

Display callingcontact detail


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Customers preferred Clic to Call and directory


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Search contact and Dial : Select a number + hot ey, Personal contacts, Search inCorporate Directories, Replicate Outlook and Notes address

book, Outlook addin, Lotus Notes (Lotus Script), Search in Lotus Notes database, Dial f rom Web page (tel:) Search selected contact in directories.

CTI optional module : Popup (reverse lookup),

Telephony presence, Calendar presence,

CTI control, Call history,


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IP Phone only, easy user interface

Supports Extension Mobility

Centralized administration

Up t o9Managers per Assistant, Assistantnot available feature,

Pickup filtered call.

Bannerfilter satus

IPSMASURL button

MonitorsMgrs line

Filter statusand control


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Forward settings : Forward all No answer internal No answer external No answer detect. duration

Busy internal Busy external

Forward all toggle Fwd no answer toggle Donot disturb List /dial all speed dials Edit speed dials Edit BLF Line group login/logout Change language

Lock phone Change PIN code Clear call history


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IPS Pager IPS Alarm Callback

Before AfterIPS Door Camera

IPS Lines Su

per isorIPS Reser ation


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Helps callerwhen the called party is on line


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Play an announce, while ringing the destination phone


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Call destinations and send SMS, when an alert is raised.


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Automate Extension Mobility login from the PC


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Displays calling partys info

Agent can select the party

Agent handles multiple calls

Calls and Agents statistics


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Manage CUCM dial plans ranges

Synchronized with CUCM

Search available and leastused numbers

Report dial plan

usage


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DesktopPopupCTI client forCRM Popup integration

Missed Calls eMail AlerterSend an eMail on missed calls

Quick AdminCUCM administration delegation

Delog-RelogCapture login status, delog, relog users

CUCM QueryExportor Import data from CUCM database

telisca @ cisco live europe 2011

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