ten commandments for your network setup october 17, 2006

Ten Commandments for Your Network Setup

October 17, 2006

WAKE TECHINFORMATION TECHNOLOGY SERVICES

My Background• Been with Wake Tech and the ITS team

for nearly 11 years• Previously in the Private Sector as an

Engineer• Reliability/Failure Analysis Engineer• Test Design Engineer• Nearly 23 years of Experience in the

Computer Industry• I Love the Pittsburgh Steelers


Information Technology Services Mission

• The mission of Information Technology Services at Wake Technical Community College is to support Student Learning, Faculty Teaching and College Operations through the use of Information Technology


Information Technology Services Philosophy

• The most important relationship on campus is that between the Student and the Instructor. Everything else on campus is in support of that relationship.


Not These Ten CommandmentsNot These Ten CommandmentsI. You shall have no other Gods before Me.II. You shall not make for yourself a carved image.III. You shall not take the name of the Lord your

God in vain.

IV. Remember the Sabbath Day and keep it holy.V. Honor your Father and Mother.VI. You shall not murder.VII. You shall not commit adultery.VIII. You shall not steal.IX. You shall not bear false witness against your

neighbor.X. You shall not covet your neighbor’s house or

wife.


These Ten Commandments

1. Adopt a Network Operating System2. Provide Personal Storage Space for Faculty & Staff3. Provide Department Storage Space 4. Allow Secure, Remote Access to this Storage5. Secure the Network6. Identify Manual Processes and Automate Them7. Create Computer Lab Standards8. Design Reliable, Network Based Print Services9. Document Your Network10. Implement a Help Desk


Adopt A Network Operating System

• Novell or Microsoft

• What drives the decision?

• Knowledge & Experience?

• Ease of Use?

• Hardware/Software Budget?

• The History & Entrenchment?


Personal Storage Space for Faculty & Staff

• Provide Minimum Space for Users

• Create Policy to Increase User’s Space IF requested

• Allow Access to Data using Any Secured Computer Within the College Domain

• Perform Nightly Backup


Department Storage Space for Faculty & Staff

• Empower Department Users to Maintain Folder Structure and Access

• Structure Folders, Access Rights for Department IF Requested

• Allow Access to Data Using Any Secured Computer Within the College Domain

• Perform Nightly Backup


Provide Secure Remote Access for Faculty & Staff

• Determine the Hardware Platform; our College Chose the Cisco ASA 5540

• Pilot test the VPN Client Application• Create Policy VPN Access• Make VPN Software & Instructions available for

Faculty and Staff• Create or Use Accounts that are Unique for

Audit Trail Logs• For Data Access, use Microsoft’s WebDAV


Secure the Network

• Identify a Public IP Address Segment for Use as Your Gateway for Your Domain

• Identify private IP Address Segments for Internal Use

• Determine VLAN Based on Data Type, Security, and Broadcast Domain Control

• Associate VLANs with Private Segments or Groups of Segments and Deploy the Pair.

• Some Data Type Examples: Management, Faculty & Staff, Computer Labs, Video Conferencing, and VoIP


Identify Manual Processes and Automate Them

• Use DHCP & Provide Long Lease Times

• Create Various DHCP Scopes Based on VLAN/Private IP Address Scheme

• Use Remote Management Software to Support Faculty & Staff Computers

• Teach Users to Install College Authorized Software

• Automate Data Backup


Computer Lab Standards

• Determine a Hardware Standard for Your Computers

• Purchase Software/Agreements That are Flexible & Encompassing

• Collaborate with Instructors for Lab Images

• Design Deployment Methods for Hardware/Software Installation

• The GOAL: Zero Touch Solution


Design Reliable Network Based Print Services

• Determine a Hardware Standard for Print Services

• Consolidate Output Services – Printing, Scanning, Copying, Fax with MFM/MFD

• Create a Self-Service Process for Users to Install Printers

• Automate Print Services Management – 50 to 60% of Service Calls are Print Related


Document Your Network

• Self Document Your Network by the Nomenclature Used

• Identify a Central, Secure Repository to Store Mission Critical Information

• Keep a Hard Copy of this Information for Business Continuity

• Ensure Several People KNOW How Their Responsible Portion of the Network Works


Implement a Help Desk• It’s a Business Decision, not a Technical

Decision

• Primary Support is Faculty & Staff

• How Will You Staff It?

• Create a Communication Policy for Password Information

• If Done Right, Your Ratings & Image Will Improve


Why have the Ten Commandments?

• It is the Game Plan

• It Breaks the Network Down to Manageable Parts

• It Provides Better Understanding to All Members of ITS

• It Makes Communication Easier to Senior Management


Wake Tech’s ITS CrewDr. Darryl McGraw – Chief Information Officer

Leigh Anne Dupree – Director, IT & Help Desk SupportChris Keefer – Director, Systems

Chris Wheeler – Director, Network ServicesTim Nicholson – Manager, Administrative Computing

Dale Weaver – Manager, Web ServicesFred Zahn – Manager, Network Services

Carlos McCormick – Manager, Instructional TechnologiesAlec Woodruff – IT Systems EngineerBuddy Gilmore – IT Voice Engineer

Jason Pickard – Senior Systems AnalystThomas Guettler – Senior IT Analyst

Ernest Youngblood – Help Desk AnalystCary Osborne – IT AnalystFrank Spikes – IT Analyst

Dave Goldstein – IT TechnicianJeremy Blalock – IT Technician

Liz Winfrey – Web Designer SpecialistSusan Fenn – Programmer/Analyst

Amy Murray – Application Support TechnicianCrystal Eatman – Administrative Assistant

Kyle Fescoe – Help Desk Assistant


Question PeriodAnswers are Optional

Opinions are always Given

Visit Wake Tech:www.waketech.edu

Visit our ITS: its.waketech.edu

My Email: [email protected]

ten commandments for your network setup october 17, 2006

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