Ten Job Search Suggestions

1. Determine what you want to do, what you can do, and what you’re

willing to do.

2. Make a list of five to ten skills and characteristics, then practice how to

market yourself to potential employers. (You must become comfortable

talking about yourself).

3. Continue to build your network of contacts whom may help you find a

job. (What? You haven’t started this yet)!

4. Refine your resume and possibly a JIST Card.

5. Research potential employers.

Yellow Pages and Chamber of Commerce Membership Lists

Internet (Search Engines, Job Boards, Company Websites)

Professional publications

Word-of-mouth (Networking)

Job Ads

6. Use your network.

7. Establish direct employer contact.

Try to speak with one who can hire you

If not, complete an application and leave resume

Always, always be courteous

If you must apply online, use sufficient KEYWORDS.

8. Follow-up with each employer contacted within 10 days to check status of

any job possibilities.

9. Express thanks to anyone who has helped you in any way. (Hand-written

note, email, in-person). Send a thank you following an interview and send

a thank you following a rejection letter. (You may be #2 and #1 may not

work out).

10. Don’t have a #10. Be creative, and think of something!

As set forth in its student handbook/course catalog, Southern Crescent Technical College does not discriminate on the basis of race, color, creed,

national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special

circumstances permitted or mandated by law).Title IX/Equity Coordinator: Ms. Toni Doaty, Special Populations Coordinator, Griffin Campus, 501

Varsity Road, Griffin, GA 30223. (770) 228-7382. ADA/Section 504 Coordinator: Ms. Teresa Brooks, Special Needs Coordinator, Griffin Campus, 501

Varsity Road, Griffin, GA 30223. (770) 228-7258.Title IX/Equity Coordinator and ADA/Section 504 Coordinator for satellite centers: Ms. Cherryl

Gilbert, Director of Satellite Operations, Butts County Center, 1578 Highway 16 West, Jackson, Georgia, 30233. (770) 504-7595. Any complaints filed

against the Title IX/ Equity Coordinator or ADA/Section 504 Coordinator on any campus/center shall be handled by Ms. Xenia Johns, Vice President for

Student Affairs, Griffin Campus, 501 Varsity Road, Griffin, GA 30223. (770) 228-7348.

KIMI R. OKASAKI148 Barrister Avenue, Tucson, AZ 85726

520-555-0136 kokasaki@provider.net

OBJECTIVE

Administrative Assistant for MegaMall Property Management Company

EDUCATION

Associate of Applied Science, 2010, Westfield Community College, Tucson, AZ • Major: Administrative Office Technology, GPA 3.6

Related Courses and Skills • Advanced Word Processing (Word 2007 for Windows, Word 2008 for Mac) • Keyboarding at 75 words per minute • Spreadsheet (Excel, Quattro Pro) and Database Management (Access) • Records Management • Bookkeeping I and Computerized Bookkeeping (QuickBooks Pro) • Ten-key at 250 strokes per minute • Presentation Software (PowerPoint, Presentations) • Office Management • Internet Software (Explorer, Netscape) • Experienced in use of PDF files and FTP

EXPERIENCE

Community Volunteer, Tucson, AZ December 2005-2010 • National Diabetes Foundation: Developed and customized spreadsheet report to track

results of three fund-raising activities, reducing reporting time by 50 percent. Used Excel. • Secretary-Treasurer, Valley Elementary School Parent-Teacher Organization:

Published electronic newsletters, answered e-mail, maintained correspondence, maintained books for two years, and satisfied yearly CPA audits. Used Word, PDF files, FTP, and QuickBooks Pro.

• Meals on Wheels: Using Access, designed and maintained information database to enable Meals on Wheels to study the participation of 1,200 people.

Katz Department Store, Tucson, AZ March 2004-December 2005 • Sales Supervisor, Part-time: Supervised four sales clerks; trained new sales employees.

Computed daily cash receipts, balanced two registers, attained highest part-time sales volume, and had fewest sales returned.

Value Variety, Tucson, AZ Summers 2002, 2003 • Sales Clerk, Floater: Provided complete customer service in sales and returns; coordinated

weekly inventory deliveries.

Reverse Chronological Resume Sample (Job Objective—Administrative Assistant)

KIMI R. OKASAKI

148 Barrister Avenue, Tucson, AZ 85726

520-555-0136 kokasaki@provider.net

OBJECTIVE

Administrative Assistant for MegaMall Property Management Company

EDUCATION Associate of Applied Science, 2010, Westfield Community College, Tucson, AZ • Major: Administrative Office Technology, GPA 3.6

PROFESSIONAL SKILLS

Document Preparation: Expert using Word 2007 for Windows, Word 2008 for Mac, PowerPoint, and Presentations. Enter text at 75 words per minute. Integrate tabular data and graphics into documents using Access, Excel and Quattro Pro. Write, format, and proofread printed and electronic business correspondence, reports, and newsletters. Research topics on the Internet (Netscape, Explorer). Experienced in use of PDF files and FTP. • Published electronic newsletters and maintained correspondence for Valley Elementary School

Parent-Teacher Organization (VES-PTO) for two years.

Spreadsheet Management: Develop and maintain Excel and Quattro Pro spreadshee

ts. •

Developed spreadsheet to track results of three fund-raising activities for the National Diabetes Foundation that reduced reporting time by 50 percent.

Database Management: Configure, maintain, and generate reports with Access. • Designed and maintained an information database to enable Meals on Wheels to study the

participation of 1,200 people.

Bookkeeping: Perform manual (ten-key at 250 strokes per minute) or computerized (QuickBooks Pro) bookkeeping functions from journal entry to end-of-period reports. • Maintained books for VES-PTO for two years and satisfied yearly CPA audits. • Computed daily cash receipts and balanced two registers as part-time sales supervisor of a

department store.

Human Relations: Successfully cooperate with store managers, representatives of delivery companies and community organizations, and the general public. • Held positions of responsibility in three community organizations over the last three years. • Worked in two department stores: promoted to supervisor, trained new sales clerks, coordinated

weekly inventory deliveries, provided customer service in sales and returns, attained highest part-time sales volume, and had fewest sales returned.

EXPERIENCE

Community Volunteer, Tucson, AZ December 2005-2009Katz Department Store, Tucson, AZ March 2004-December 2005Value Variety, Tucson, AZ Summers 2002, 2003

Functional Resume Sample (Job Objective—Administrative Assistant)

DONITA SILVA 1247 Madison Road, Columbus, OH 43216 614-555-0100 cell: 614-555-1010 dsilva@provider.net

OBJECTIVE Computerized Accounting Systems Auditor I

QUALIFICATIONS SUMMARY • Education in accounting practices and computer systems • Programming competence in C, C++, C#.NET, and Visual Basic.NET • Practical experience in EDP accounting applications • Proficient in Word, Excel, Access, and Windows • Proven interpersonal skills in an auditing environment • Experience in System i, Windows Server 2003 Active Directory, Microsoft Exchange Server

2007 and Novell LAN operations

EDUCATION Bachelor of Business Administration, 2010 • Renton College, Columbus, OH • Major: Computer Information Systems • Minor: Internal Auditing Relevant Courses of Study: • Analysis, Design, and Auditing of Accounting Information Systems • Internal Auditing • Information Systems Auditing • Accounting Applications • Database Management • Advanced Corporate Finance • Cost Accounting

Senior Internship: American Interstate Bank Under the supervision of the managing field auditor of American Interstate Bank, performed internal audits on the safety-deposit box operations of five local branches. Reviewed the audit findings with the branch managers. Compiled final report and presented it to the managers.

EXPERIENCE Alexander & Swartz, Columbus, OH 9/09 to Present Part-time Assistant Staff Auditor: Assist in audits of cash, accounts receivable, and accounts payable for midsized firms that use System i. Interface with clients and write audit reports as member of the Business Services Assurance and Advisory team.

Micronomics Company, Columbus, OH 6/06 to 9/09 Part-time Programmer’s Assistant: Designed, documented, coded, and tested C program subroutines for order-entry system. Achieved a 95 percent average program-accuracy rate on test runs. Cataloged and filed new programs and program patches for the company’s software library. Used Microsoft Exchange Server 2007.

Renton College, Columbus, OH 9/04 to 6/06 Computer Operator Aide: Using Windows Server 2003, copied files for backup. Verified accuracy of reports and scheduled print sequences. Recommended schedule changes that improved efficiency of backup procedures by 25 percent.

ASSOCIATIONS Information Technology Management Association, 2005 to Present Columbus Computer Club, 2004 to Present

Scannable Print Resume (Job Objective—Computerized Accounting Systems Auditor I)

Sheree Washington 5077 Pine Run

Orlando, FL 32773 407-555-8125 cell: 407-555-8126 sheree_washington@provider.net

OBJECTIVE Medical Assistant position requiring experience in front office and back office procedures; current certification; and fluency in Spanish

QUALIFICATIONS • Certified Medical Assistant, 2010 • Associate of Science, 2010 • Four-month Medical Assisting internship with front office administrative and back office clinical

experience • Medical records management experience in ICD-10 coding, alpha- and color-coded filing systems • Medical terminology courses • Spanish language fluency

EDUCATION Associate of Science, 2010, College of Applied Careers, Orlando, FL Major: Medical Assisting

Related Courses and Skills • Human Anatomy and Physiology • Pharmacology and Medication Administration • Clinical and Diagnostic Procedures • Laboratory Techniques • Medical Office Practices • EKG and Basic X-Ray • Patient Relations • Business Communications • Phlebotomy • Medical Terminology • Medical Law and Ethics • Microsoft Office 2007

CERTIFICATION • Certified Medical Assistant, 2010 • IV Therapy and Blood Withdrawal Certificate, 2010 • CPR/BLS Certificate, 2010 • Basic X-Ray Machine Operator License, 2010

EXPERIENCE Dr. Jean Esteban, 106 Seminole Way, Sanford, FL January 2010 to Present Assistant Office Manager, Part-time. Greet and register patients. Answer telephone and schedule appointments. Maintain records for all patients, including active and inactive files. Reduced report generation time by 30 percent by implementing a new system for producing reports for insurance records. Handle insurance billing and collecting. Use spreadsheet, database, word processing, and Internet software programs.

Seminole Medical Center, Orlando, FL September 2009 to December 2009 Medical Assisting Internship. Greeted and registered patients. Prepared patient charts. Conducted patient interviews and recorded patient history summaries. Maintained supplies and instruments, and readied examination rooms. Answered telephones and scheduled appointments. Assisted physicians with vital signs and diagnostic testing, minor laboratory testing, and EKGs. Received Standards and Procedures Award for maintaining a safe and healthy work environment.

ASSOCIATION American Association of Medical Assistants

Scannable Print Resume (Job Objective—Medical Assistant)

ALEX VALENZUELA

2440 Windom Way, Apt. 34 Los Angeles, CA 90063 213-555-0165 avalenzuela@provider.net

OBJECTIVE Staff Accountant, Audit Division

QUALIFICATIONS • Experienced in invoicing, accounts receivable, accounts payable, general ledger, inventory control, Sarbanes-Oxley compliance • Self-starter, team player, goal-oriented, willing to travel • Attention to detail, accuracy, and deadlines • Strong communication, problem-solving, and customer service skills • Proficient in Word, Excel, Access, Outlook, Windows, QuickBooks Pro • Work with PC network in client-server environment

EDUCATION Bachelor of Business Administration, Accounting, 2010 University of Los Angeles, Los Angeles, CA GPA 3.5 Relevant courses of study: • Analysis and Design of Accounting Information Systems • Information Systems Auditing • Managerial Accounting • Cost Accounting • Tax Accounting • Fianancial Accounting • Intermediate Accounting I, II, III • Commercial Law Senior Internship, 12/09 to 4/10

Project Leader: Coordinated student team analyzing inventory system of a small trailer manufacturing company. The recommented just-in-time ordering and improved parts control systems reduced yearly carrying costs by 55 percent.

EXPERIENCE O’Keefe and Associates, Los Angeles, CA 9/08 to Present Part-time Bookkeeper: Use Quickbooks Pro to invoice clients, post income and expenses, process accounts payable, reconcile general ledger accounts, and prepare monthly balance sheets and P&L statements. Update expense-tracking spreadsheets for each client. Using Excel, reconcile monthly bank statement. Initiated shorter invoicing cycle and introduced discounts for prompt invoice payment; reduced A/R cycle to 35 days.

Rand and Company, Los Angeles, CA 6/02 to 8/04 Part-time Retail Sales Clerk: Sold 175 percent of quota.

Awarded “2003 Outstanding Employee/Customer Relations” certificate. ACTIVITIES Vice President, Beta Alpha Psi Accounting, 2010 Member, Information Science Association, 2007 to Present Member, Debate Team, 2006 to 2008

Print Resume (Job Objective—Staff Accountant, Audit Division)

Objective

Web Specialist

Qualifications Summary

Comprehensive web site developmentWeb site hosting and registration; server administrationSQL and Access database managementGraphic and multimedia design, including streaming audio/video, analysis graphs, maps, and custom web graphicsNetwork administration in Windows 2000/XP/XP Professional, MS Server, 2003, UNIX, Linux,and Solaris

Computer Qualifications

Internet/Web Applications Programming Multimedia

Microsoft II HTML, XML Adobe Photoshop

SQL Server, My SQL MPEG Video Encoding

Security and Firewall Cold Fusion Real Media Encoding

Adobe Acrobat ASP, ASP.NET, VB.NET ArcView Mapping

Dreamweaver, Flash PHP MP3 Compression

HTTP and FTP servers Java Adobe Illustrator

Multi Router Trafficc Graphing Perl

Education/Certification

Associate of Applied Science in Internet Information Systems Technology, 2010Twin Peaks Technical College, Twin Peaks, CARelevant Courses Completed: Extensive programming courses, server design, database management, network security, Internet imaging

Microsoft Certifed Database Administrator (MCDBA)

Work Experience

Please see web portfolio for examples of my work.

National Geographic Information Center, Boise, IDAssistant Webmaster, Summer 2008 and Summer 2009Updated the main databases and maintained a public Internet interface using MacromediaDreamweaver and Active Server Pages.NET (ASP.NET). Created and more efficiently redesignedseveral branched sites, including photo galleries, statistics tables, and PDF document posting areas and archives. Produced geologic prediction analysis graphs using information gathered fromremote automated geology stations. Designed a web interface for LAN bandwidth usage tracking,improving network efficiency by 45 percent.

On-the-Spot Award received for extra effort, Geographic Festival, 2009

Perez Construction and Development, Boise, IDWeb Design Project, Summer 2007Created entire web site for a small business in construction and land development, which includedsetup, design, site registration, and site hosting.

Associations

American Webmasters’ Association, 2005-PresentASP Programmers Club, 2006-Present

Other formats of this resume: Printable: (.pdf,) (.doc) Electronic text: (.txt)

John Changjchang@provider.net

Objective

Qualifications

Education

Experience

Associations

6487 West StreetDavis, CA 56915649-555-0177

Web Resume (Job Objective—Web Specialist)

KIMI R. OKASAKI  148 Barrister Avenue, Tucson, AZ 85726 

520‐555‐0136     kokasaki@provider.net  April 20, 20—   Mr. George O’Donnell Office Manager MegaMall Property Management Company P.O. Box 555 Tucson, AZ 85726  Dear Mr. O’Donnell:  EXPERIENCED ADMINISTRATIVE ASSISTANT, JOB #4864  Please accept my application for the administrative assistant position advertised in last Sunday’s edition of the Arizona Bugle. As a Scout Leader involved in a promotional project last fall, I appreciated MegaMall’s offer to let us hold our event in the center of the mall at no charge. I would welcome the chance to work in such a civic‐minded organization. 

I am an energetic, detail‐oriented person who has strong administrative and computer skills, retail and community service experience, and the ability to work well with people from all walks of life. In addition, I have held positions of responsibility in four community organizations over the last eight years and was chosen as the 2009 National Diabetes Foundation Volunteer of the Year. 

As you can see from my resume, I thrive in a busy atmosphere that involves many different tasks, the opportunity to work with people, the satisfaction of meeting deadlines, and the chance to excel. I would enjoy the opportunity to talk with you about how I can help MegaMall Property Management with its administrative needs. I will call you next week to request an appointment, or you may call me at your convenience at the number above. Thank you for your consideration.  Sincerely,  

Kimi Okasaki  Kimi Okasaki  Enclosure    

Cover Letter Responding to an Advertised Job Opening

JUAN TEJADA 2440 Windom Way, Apt. 34

Los Angeles, CA 90063 213-555-0156 jtejada@provider.net

June 29, 20— Ms. Stephanie Nolan Manager, Auditing Staff Nolan Henry O’Leary Public Accountants 1410 Granada Avenue, 7th Floor San Francisco, CA 94115 Dear Ms. Nolan: Meagan Gerena at Smythe and Associates indicated that you are interested in hiring an accounting graduate with experience in the field. My degree and special interest are in Accounting/Information Systems. Please consider me for a place on your well-respected auditing team, which I noticed was recently named one of the Top 10 auditing firms in our area by the San Francisco Business Reporter.

During the last two years, I have worked for a CPA firm where I was able to develop a wide range of accounting and accounting-related skills. My responsibilities included:

Performing full-charge bookkeeper duties, such as opening, posting, and closing the books; completing federal and state corporate tax returns; and creating Excel templates.

Assisting a consultant in upgrading software for a customized accounting system. Creating a procedures manual that identified common operating, maintenance, and

troubleshooting situations that could occur between the two operating systems and provided directions and steps for reconciling those problems in a timely and cost-effective way.

During my senior year at the University of Los Angeles, I had the chance to lead an internship research team. We studied the operations of a local accounting firm and assisted its auditors in the audit of several clients. These experiences cemented my interest in auditing as a career.

I am confident in my ability to make a positive contribution to Nolan Henry O’Leary Public Accountants and am enclosing my resume for your review. I will call next week about your interview schedule, or you may reach me at the contact information above. Thank you for your time and consideration. Respectfully,

Juan Tejada Juan Tejada Enclosure cc: Meagan Gerena, Smythe and Associates

Networking Cover Letter (Bullet Style)

CHRISTOPHER LIPSMEYER846 Cameron WayPhoenix, AZ 85012

(602) 555-0160 chris–lipsmeyer@provider.net

December 10, 20—

Mr. Gary WhaleyDistrict Sales ManagerComputeriferals Company1 Computer WayRallings City, NY 10099

Dear Mr. Whaley:

Computeriferals has earned my respect. I have used and repaired peripherals from most ofthe leading manufacturers in my studies as a Business Systems/Computer Repair major andin my job as a sales representative at ComputerChoice. I know you build quality products,and I want to sell quality products—Computeriferals.

Careful review of my qualifications and the requirements of a sales representative atComputeriferals suggests that I am well qualified for a sales position with your organization.

Your Requirements

� Ability to handle multiple prospects

� Proven ability to meet sales goals

� Ability to expand sales in existing accounts

� Strong communication and follow-up skills

The expanding market for Computeriferals presents an appealing challenge. Even if you haveno current sales openings, I would appreciate meeting with you to discuss your requirements.My resume is enclosed for your convenience. I will call next week to request an appointment,or you may reach me at the contact information above. Thank you for your time.

Respectfully,

Christopher Lipsmeyer

Christopher Lipsmeyer

Enclosure

Cover Letter Inquiring about an Unadvertised Position (Two-Column, Comparison-List Style)

My Experience

� Expanded customer base from 137 to 183 ac-counts in the past year—a 34 percent increase

� Increased yearly sales from $743,000 to$1,236,000—exceeded goal by 66 percent

� Negotiated a new $250,000 service contractfor an existing client with five locations

� Attained 100 percent customer retentionthrough a service-first approach and frequentcommunication

2440 Observatory Boulevard Apartment 34 Los Angeles, CA 90063 July 2, 20— Ms. Stephanie Nolan Manager, Auditing Staff Nolan Henry O’Leary Public Accountants 1410 Granada Avenue, 7th Floor San Francisco, CA94115 Dear Ms. Nolan: Thank you for the opportunity to interview for the position of Staff Auditor I with you and your team. Your invitation to join the first hour of the weekly staff meeting made me feel especially welcome—and sent me to the library to brush up on the finer points of the state’s tax credit program for employers who train welfare recipients! I would enjoy being part of your team and look forward to your hiring decision. Please call me any time this week at 213-555-0128. Sincerely,

Russell Thistlethwaite Russell Thistlethwaite

Sample of a Brief Thank-You Letter

REFERENCES FOR MICAH BENNETT

4678 Rafaela Way, Apt. 204, Los Angeles, CA 90063 203-555-0146 mbennett@provider.net

(Applicant for Staff Accountant, Audit Division Position) 1. Karen Metzger, Accounting Manager

O’Keefe and Associates 2466 Eberling Way Los Angeles, CA 90062 Phone: 203-555-0119 E-mail: kmetzger@provider.net Karen Metzger is my current supervisor at O’Keefe and Associates. 2. Ramon L. Marcos, Supervisor Rand and Company 1088 Entrada Way Los Angeles, CA 90048 Phone: 203-555-0154 E-mail: rlmarcos@provider.net

Ramon Marcos was my supervisor when I worked at Rand and Company. 3. Dr. Lee Chia Accounting Department University of Los Angeles 1212 University Drive Los Angeles, CA 90064 Phone: 203-555-0101 E-Mail: lchia@univ.edu

Dr. Chia is my academic advisor at the University of Los Angeles.

Model Reference Sheet

 

Project an air of confidence and pride. Act as though you want and deserve the job, not as though you are desperate.

Demonstrate enthusiasm. The applicant's level of enthusiasm often influences employers as much as any other interviewing factor. The applicant who demonstrates little enthusiasm for the job will never be selected for the position.

Demonstrate knowledge of and interest in the employer. "I really want this job" is not convincing enough. Explain why you want the position and how the position fits your career plans You can cite opportunities that may be unique with this firm oremphasize your skills and education that are highly relevant.

Perform at your best every moment. There is no such thing as "time out" during the interview. While in the waiting room, treat the secretary or receptionist courteously; learn and use his or her name—the interviewer often requests this person's opinion ofapplicants.

Concentrate on being likable. Research proves that you must be liked by the interviewer if you are to be hired. The interviewer is interested in hiring someone who is pleasant, someone others will like spending time working with daily. Make efforts in the following areas: (1) make certain your appearance is appropriate; (2) be friendly,courteous, and enthusiastic; (3) speak positively; (4) use positive body language.

Remember: The interview is a two-way street. Project genuine interest in

Ace Your Job Interviews  

  

Your Attitude—The Number One Factor Verbal Communication Body Language Interview Disqualifiers Close the Interview Skillfully Be Prepared for Any Interview Style Be Prepared for these Questions Good Questions to Ask Turnoff Questions to Avoid Savvy Q & A Strategies

 

Your Attitude—The Number One Factor  

Project enthusiasm and a positive attitude in interviews. Often, a less experienced applicant with greater enthusiasm for the job is hired over competitors who are more qualified. Here are some ways you can exhibit a good attitude:

                             

determining if you and the employer can mutually benefit from your employment.  

Verbal Communication Use the interviewer's name in your greeting. This conveys respect, which aids your

 

likability. Find out, memorize, and use the names of everyone who will be interviewing you.

State your name and the position you're seeking. When you enter the interviewer's office, begin with a friendly greeting and state the position you're interviewing for: Identifying the position is important because interviewers often interview for many different positions.

Use a pleasant tone of voice. It isn't always what you say that creates a positive or negative reflection of your attitude, but how you say it. Using a pleasant voice tone (friendly, courteous, and energetic) also enhances your likability.

Use positive words and phrases. Keep the content completely positive so that the interviewer's final impression is "Yes, this is the person for the job!" Use a positive vocabulary and eliminate all negative terms.

Emphasize your strengths. Emphasize your strengths and abilities that are relevant to the job. Do not try to cover up a shortcoming if it emerges during the interview. Face it head-on, and explain what you learned from the experience. Turn a negative into a positive by demonstrating that you learn from mistakes. If the interviewer asks you about the circumstances, explain briefly; don't make excuses or blame others. You create a better impression by being honest, candid, and sincere.

Sound good. Use correct grammar, word choice, and a businesslike vocabulary, not an informal, "chatty" one. Avoid slang. Avoid using words and phrases that rob credibility and make you sound indecisive, or lacking in credibility. Eliminate words like these from your vocabulary: just, only, I guess, little, and probably. For example, say, "I was a server in the restaurant" instead of saying, "I was just a server in a restaurant."

Keep the interview businesslike. Do not discuss personal, domestic, or financial problems.

Try to demonstrate a sense of humor. A sense of humor is an important factor in working well with other people, and it's a sign of intelligence. Use humor only when appropriate, however, and don't tell jokes—they're not suitable for the interview.

Don't ramble. Be concise, yet not curt, with your replies. Answer questions with required information, adding anything you think is relevant or especially important; then stop talking or ask a question.

Focus on your goal. Keep coming back to the main purpose in the interview: determining how you and the employer can mutually benefit. If the conversation strays too far from this subject, bring it back in that direction. Get feedback from the interviewer so that you know clearly how you are coming across. Stop and ask: "Do you think my skills in that area would be helpful to you?" If the answer is yes, you know you're on the right track. If the answer is no or unclear, clarify how you are qualified for the job.

 

Body Language Relax. If you're tense, your body language will project the tension. Follow these tips to

relax: (1) Be well rested for the interview so that you will be alert. (2) Change your

 

Don't sit down unless the interviewer invites you to; waiting is courteous. Don't bring anyone else to the interview; it makes you look immature and i Don't smoke. Don't put anything on or read anything on the interviewer's desk; it's consi

invasion of personal space 

Don't chew gum or have anything else in your mouth; this projects immatu If you are invited to a business meal, don't order alcohol. When ordering, c

that's easy to eat while carrying on a conversation 

Don't offer a limp handshake; it projects weakness. Meet a handshake fir

position in your seat occasionally; this helps to break muscle tension. (3) Don't hurry movements, and breathe deeply to aid relaxation. (4) On the day of the interview, do some exercise that increases your heart rate. (5) Smile—it's a great tension breaker.

Give a firm handshake. The best handshake is firm and accompanied by confident eye contact and a pleasant smile.

Make eye contact. Good eye contact conveys that you really care about what the person has to say; it also conveys confidence, intelligence, competence, and honesty. Break the eye contact at natural points in the discussion. Avoid letting your eyes dart back and forth circling the room. In a group interview, make sure you give eye contact to each person periodically.

 

Maintain good posture. Sit, stand, and walk with your head up and your back straight.

Project a pleasant facial expression. Aim for a pleasant, uplifted facial expression. Don't fidget. Fidgeting is distracting and makes you look nervous, self-conscious, or

unsure of getting the job. Mirror communication behaviors of the interviewer. People are most comfortable

communicating with others who have styles similar to their own. Subtly "mirror" or match your interviewer's style, speed, and tone of voice, but don't overdo it; never mirror negative behavior.

Communicate that you are trustworthy. You can do this through your nonverbal communication: (a) a firm, warm handshake; (b) a pleasant facial expression and direct eye contact; (c) erect posture (sitting and standing); (d) an energetic, pleasant voice tone; and (e) a tall, deliberate walk.

 

Interview Disqualifiers   

nsecure.   

dered an  

 

rity. hoose food

 

    mly.  

Close the Interview Skillfully Clarify what to expect next. Before you leave the interview, always clarify the

following: (1) What, if anything, should you do in the way of follow-up to the interview? (2) How long will you have to wait before the hiring decision is made? (3) How does the interviewer prefer that you follow up (by telephone, by letter, or in person)?

 

Use a "clincher" statement. As you near the close of your interview, make it a point to ask a question in a courteous tone, similar to this example: "Would you please summarize the qualifications you're looking for in filling this position?" Once the interviewer has answered, you can restate your skills, experience, and other assets that meet these needs.

Watch for signs from the interviewer that it's time to close the interview. Signs include asking whether you have any further questions, tidying up papers on the desk, pushing the chair back or simply sitting back in the chair Take the cue Don't makethe interviewer impatient by droning on at this point.

Request a commitment from the interviewer to notify you when the applicant has been selected. Imply that this is not the only job you are considering: "By what date will you make your decision on this position? I'd appreciate knowing within thenext two weeks so I can finalize my plans."

Before you leave, clarify any follow-up activities. If a second interview is arranged,write down the date, time, place, and name of the person who will be interviewing you.If you are to provide additional information credentials or references make a noteand verify it before you leave.

If you're interested in the job, say so! Interviewers are impressed with expression of interest; candidates who directly express it strengthen their position

 

As you leave, remember to use the interviewer's name: "Thank you for providing me with this interview Ms Adams "

 

Be conscious of your posture as you stand up, keeping your shoulders back and

 

                                

your head up. A warm smile and firm handshake will confirm your friendly and positive attitude. Once you leave the interviewer's office, you are still interviewing! Thank the receptionist or secretary by name, and add a brief parting greeting.

Be Prepared for Any Interview Style

 In all interviews, try to give the interviewer a picture of your personal attributes as well as of your experience, skills, and other job qualifications. Make your verbal and nonverbal messages positive, incorporating posture, facial expressions, voice qualities, and so on that convey competence, friendliness, energy, and enthusiasm. This helps to make the interviewer feel comfortable and to create an open tone, which improves the chance for a successful interview.

 

 

The structured interview is often used by professional interviewers who work in the human resources department. The approach is formal and focuses on obtaining factual information. Be friendly, courteous, and positive to establish rapport with interviewers and to help relax the tone of overly structured interviews.

In the behavioral interview, the interviewer uses questions aimed at getting the applicant to provide specific examples of how he or she has successfully used the required job skills. Be prepared to discuss these areas: (a) organizing and planning, (b) communications, (c) problem solving and decision making, (d) team building, (e)

 

creativity, (f) flexibility, (g) motivating self and others, (h) coping with conflict, time constraints, stress, and so on, and (i) job-specific knowledge and technical skills. Give examples from your 60-Second Commercial.

The screening interview is used to identify qualified applicants for the next level of interview and to screen out those who don't have the basic qualifications. Your goal is to make your qualifications clear. If the interviewer does not tell you, ask what to expect next, who is responsible for making the final hiring decision, and when this decision will be made.

In a board or panel interview, you talk with more than one person. Focus on the person questioning you at the time, but don't ignore the others. Being relaxed and projecting a self-assured attitude are important.

The team interview may be given by a group of three to five employees. The applicant meets individually with each member of the team. Before a team interview, learn the names of the members and, if possible, learn something about their areas of expertise. Use this information to help enhance your performance. Give consistent answers to the individual members.

The stress interview is usually structured and is designed to test your behavior, logic, and emotional control under pressure. This form of interview is not used routinely, but you may encounter some stress techniques in any interview: remaining silent following your remark, questioning you rapidly, placing you on the defensive with irritating questions or remarks, and criticizing your responses or remarks. If you encounter a stress technique, take a deep, calm breath, demonstrate control, and be courteous.

In the "tell me about yourself" interview, the interviewer takes a few minutes to build rapport and then says, "Tell me about yourself." Once the interviewer asks this question, he or she makes only enough comments to encourage the applicant to keep answering. Your objective in this case is to highlight your capabilities (personal attributes, accomplishments, skills, pertinent training, work experience, etc.). Don't talk about your life history.

Large organizations sometimes schedule corporate ladder (or multilevel) interviews. The first rung of the ladder is the human resources department interview. The next interview is usually with a divisional manager or department head. From this step, you might have an interview with a department manager, followed by the immediate section supervisor for the position. Keep your answers consistent and maintain energy and enthusiasm.

The telephone interview is a cost-effective screening device. Follow these tips: (1) Post your resume and 60-Second Commercial where you can refer to them easily, and eliminate all distractions. (2) Focus on why you are interested in working for the prospective employer. (3) Let the caller lead the conversation, but add questions of your own. (4) If you need time to think, avoid using repetitive phrases and simply say, "Let me think about that." (5) Ask what skills, knowledge, and qualities the employer is looking for in filling the position. As the interviewer answers, jot down the qualities you have that match; then describe them to emphasize how you meet their needs. (6) Ask what the next steps will be. (7) Follow up in a day or two.

Some companies use computer-assisted interviews to screen applicants. The interview typically consists of 50 to 100 multiple-choice and true/false questions; some

 

Why do you want this job? Suggested Answer: "My skills and experience are directly related to this position, and my interest lies especially in this field." Then relate examples of your experience, education, or training that are pertinent to the job you are seeking; base this on your employer and job research. Emphasize your interest in developing your career in this area.

What type of work do you most enjoy? Name the types of tasks that would be involved in the job

 

What are your strongest skills? Use your abilities and accomplishments in your 60- Second Commercial to develop your answer to this question. Try to relate your skills to those required in the position for which you are applying.

What are your long-range career goals, and how do you plan to achieve them? Employers are not interested in hiring someone who plans to stay in an entry-level job just until something better comes along. Emphasize your strengths, state that your goal is to make a strong contribution in your job, and state that you look forward todeveloping the experience necessary for career growth.

Are you a team player? Give examples of your successful team roles (as a leader, as a member and as a partner) at school on the job and in clubs or other activities

 

Do you have a geographical preference? Are you willing to relocate? If you have no objection to relocating, make this perfectly clear. Be honest in your answer. If you don't like being mobile, say so; otherwise, you will undoubtedly be unhappy in the job.

Under what management style do you work most efficiently? Suggested Answer:

include essay questions. Answer the questions the same way you would in a face-to- face interview. Be concise and consistent and avoid pausing too long to respond.

In the task-oriented interview, applicants are asked to demonstrate their skills by performing specific tasks. Always research to find out whether your target employer uses this style of interviewing, and if so, try to find out the types of skills you could be expected to demonstrate. Then practice beforehand.

The Internet video interview uses two-way video to conduct a "face-to-face" interview over the web. Dress appropriately, project energy, establish good eye contact with the camera, use positive body language, maintain good posture, and avoid fidgeting.

 

Be Prepared for These Questions  

General information questions are designed to obtain factual information about you. These questions usually cover your skills, education, work experience, and so on.

                                

"I am flexible and can be productive under any style. The management style I enjoy working with the most is ."

 

 

The behavioral job interview is used widely today and is based on the premise that past performance is the best way to predict future behavior. Behavioral questions probe specific past performance and behaviors.

 

Examples: (1) Describe one of the most challenging assignments you've had, and explain how you handled it. (2) Tell me specifically about a time you worked under great stress. (3) Describe an experience when you dealt with an angry customer or coworker. (4) Give me an example that would demonstrate your ability to adapt to change.

A good model for your answers is based on four elements: (1) describe the situation,(2) explain the actions you took, (3) describe the outcomes, and (4) summarize whatyou learned from the experience.

To prepare for these interviews, recall scenarios of your experiences that illustrate how you have performed or behaved on the job. Write out examples that demonstrat good performance and also be ready to describe how you have handled difficultsituations.

Whenever possible, give positive examples that demonstrate measurable

How would you describe yourself? Emphasize your strongest personal attributes, and focus on those relevant to your target job. Review your capabilities and accomplishments.

What rewards do you look for in your career? Don't stress monetary rewards. Emphasize your desire to improve your skills, to make a valuable contribution to the field, and to become better educated.

Of what accomplishment are you most proud, particularly as it relates to your field? Relate an accomplishment that demonstrates special effort and initiative— perhaps one that surpassed normal requirements.

Do you work well under pressure? Be honest. If you prefer to work at a well define

            

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 achievements. Or when describing a less positive experience, emphasize what actions you took to correct weaknesses or poor performance.

 

 

Character questions are used to learn about personal attributes, such as integrity, personality, attitudes, and motivation.

 

              

d job in an organized, calm atmosphere, rather than one that involves constant decision- making under pressure, say so. Otherwise, you may wind up in a job that is a constant source of tension.

 

 

Stress questions are asked to determine how you perform under pressure and to find out whether you are good at making decisions, solving problems, and thinking under stress. Answer difficult questions honestly and directly, and address the employer's needs and concerns. Keep your cool, breathe deeply, use positive self-talk, and take time to think.

 

 

Why do you think you are the best candidate for this job? Ask the interviewer to highlight the important objectives and challenges of the job. Then explain how you could handle them. Focus on how you can benefit the employer. Summarize accomplishments, skills, and experience that are pertinent to the job, followed by, "How does that seem to fit your requirements?"

 

Why do you want to leave your current job? This question is often posed to determine whether you have a problem with your current job. Accentuate the positive—you are seeking a new challenge, you have mastered your present job and are seeking advancement, you prefer not having to commute so far, and so on.

Why have you held so many jobs? Often, people have valid reasons for holding numerous jobs. If you just hopped around frequently, mention that previously you wanted to obtain a broad base of experience and that now your goal is to apply thisexperience to employment and development of a career.

What is your weakest point? The point is to acknowledge any weak point and to explain your plan for improving in this area. Never volunteer a weakness you think is a major requirement for getting the job Explain how you have or plan to overcome theweakness (through practice, education, planning, etc.).

Have you ever been fired from a job? If you have been fired, use terms such as laid off or terminated; they sound less negative. Be honest about the reason for your termination. Briefly explain the situation, and mention that you have learned from theexperience. End your response on a positive note.

Does your current employer know you are planning to leave? If your current

Do you have a training program for this position; if so, would you describe it? This demonstrates interest in the job and a desire to perform it well.

Will you describe the duties and tasks in a typical workday for this position? The answer will help you better understand the scope and emphasis of the job. It mabe just what you want, or you may learn that it is not the type of work you are seeking

May I have a copy of the written job description? Getting a job description can hel you tie your qualifications to those required for the job

 

Could good job performance in this job lead to career growth opportunities wit the company? This will help you determine whether this is a dead-end job or whethethe company encourages employee career growth.

Will the responsibilities of this position expand with time and experience on th job? The answer could also give you insight into whether this is a dead end, no growth job.

Could you tell me about the people I would be working with? To whom would I

                         

employer is aware of this fact, say so. If not, and especially if you depend on your current income, make this clear. Say you would prefer that your current employer not be informed of your job search until a firm job offer is made and that you would give at least two weeks' notice before leaving.

 

Good Questions to Ask  

Asking appropriate questions demonstrates interest, confidence, and intelligence. Avoid asking questions that are too direct, that your research should have answered, or that are pushy.

      

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h r

 

 

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 report, and who would be my peers and subordinates? The answer can help you

 

What does this company do? You should have done your research well enough to know exactly what the company does. Employers are not looking for employees who know nothing about their business!

Do you have any openings? This makes it easy for the employer to respond with a flat "no " Improve your chances by asking "May I submit an application?"

 

How much sick leave and vacation time will I get? Do not ask this during a first interview. Although employee benefits are important, asking specifically about vacations or sick-leave projects a negative attitude.

Are you hiring? This question is too direct. It pressures the interviewer. Making the interviewer feel uncomfortable makes you less likable and, therefore, lessens your chances for employment Express interest in the job and do your research first todetermine whether the company is hiring.

Will I have an office? This suggests too much emphasis on where you will work, rather than interest in the work

 

What time do I have to be at work in the morning? How long do you give for

Be enthusiastic. Enthusiasm is a top quality that employers look for when hiring. Pause to think before you reply. Be candid and honest. Be realistic in expressing your preferences and dislikes. Y

won't be happy in a job that doesn't fit. 

Do not use canned responses. Tailor your answers to fit your goals, objectives, apersonality as well as the goals and needs of the employer

 

Be concise. Keep to the point, but avoid being curt or too brief in your responses. Answer in complete sentences, and speak correctly. Answer in complete

sentences; avoid using slang, incorrect grammar, or repetitive terms, and always speak clearly.

Be positive. Positive thinking promotes positive behavior and speech, a positive image, positive responses, and a positive atmosphere. It also projects enthusiasm,self confidence, and initiative.

Fill in gaps. If you sense that the interviewer thinks you have an area of weakness

evaluate how you might fit in this position. Do you require any more information about my qualifications or experience?

This gives you an opportunity to clear up any misunderstanding or lack of information. It also gives you another chance to run your 60-Second Commercial, reemphasizing just how well you are qualified.

 

Turnoff Questions to Avoid                       

lunch? This does not project an enthusiastic interest in the work!  

Savvy Q & A Strategies  

   

ou  

 

nd             

, communicate how you plan to eliminate the weakness or round out your

 

qualifications—perhaps by completing research or course work in the area. Prepare to ask three to five well-chosen and appropriate questions. Don't ask all

your questions at the end of the interview. Interject them naturally at appropriate intervals throughout the meeting. Keep your questions positive; avoid asking any that could elicit negative reactions from the interviewer.