Tennessee One Call Tennessee One Call System, Inc.System, Inc.

DBADBA

Tennessee811Tennessee811

Board of Director’sBoard of Director’s

Bruce Mangrum, ChairBruce Mangrum, Chair AT&TAT&T

William Russell, V-ChairWilliam Russell, V-Chair SprintSprint

Eddie Andrews, Eddie Andrews, TreasureTreasure NESNES

Ed Kelley, SecretaryEd Kelley, Secretary Middle TN Natural GasMiddle TN Natural Gas

Paul Ramsey, Paul Ramsey, TN Gas PipelineTN Gas Pipeline

Bobby Garner, Bobby Garner, Piedmont Natural GasPiedmont Natural Gas

Bobby Mullens, Bobby Mullens, ComcastComcast

Reggie Bowlin, Reggie Bowlin, MLGWMLGW

Paul Randolph, Paul Randolph, KUBKUB

David Middlebrooks, David Middlebrooks, JEAJEA

Frank Sadler, Frank Sadler, AtmosAtmos

Donnie Mingus, Exc. Donnie Mingus, Exc. Rep.Rep. Team ConstructionTeam Construction

Tennessee811Tennessee811Mission StatementMission Statement

To Provide the Best Possible To Provide the Best Possible Communication and Notification Communication and Notification Service to Prevent Damage to Service to Prevent Damage to Underground Utilities.Underground Utilities.

PurposePurpose(1983)(1983)

Take calls from Excavator’s that are Take calls from Excavator’s that are planning on diggingplanning on digging

Process the information Process the information Transmit this information to Member Transmit this information to Member

UtilitiesUtilities

NeedsNeeds(2008)(2008)

Damage Prevention PartnerDamage Prevention Partner Full Service Contact CenterFull Service Contact Center Ticket ScreeningTicket Screening EducatorEducator EnforcerEnforcer GIS SpecialistGIS Specialist Emergency Responder TrainerEmergency Responder Trainer LobbyistLobbyist Software ProviderSoftware Provider

Not Just A Ticket Taking ServiceNot Just A Ticket Taking Service

811811 Promote Damage Promote Damage

PreventionPrevention Advertise Call Advertise Call

Before You DigBefore You Dig EducationEducation PIPE, Partners in PIPE, Partners in

Protecting EveryoneProtecting Everyone TNDPC, Damage TNDPC, Damage

ReportingReporting

GeoRemoteGeoRemote EticketEticket KorWebKorWeb Positive ResponsePositive Response MSAM, Member MSAM, Member

Service Area Service Area MappingMapping

LegislationLegislation Member VisitsMember Visits Mapping AssistanceMapping Assistance

811811

811 is now available Statewide811 is now available Statewide All promotional material includes 811 vs. All promotional material includes 811 vs.

the toll free number, 1-800-351-the toll free number, 1-800-351-11111111

Approx. 52% of our calls come in on 811 Approx. 52% of our calls come in on 811 811 is available Nationwide, however, you 811 is available Nationwide, however, you

will be directed to the state One Call that will be directed to the state One Call that you are calling from. you are calling from.

811 Logo811 Logo

Promote Damage PreventionPromote Damage Prevention

1 Marketing Manager, Kathy Quartermaine1 Marketing Manager, Kathy Quartermaine 2 Liaison Managers, Holly Austin, Scott 2 Liaison Managers, Holly Austin, Scott

HolderHolder Duties and Responsibilities:Duties and Responsibilities:

Safety PresentationsSafety Presentations TradeshowsTradeshows Tailgate MeetingsTailgate Meetings Member VisitsMember Visits PIPEPIPE Member ServicesMember Services Enforcement EducationEnforcement Education

AdvertisingAdvertising

Utility Association NewslettersUtility Association Newsletters Contractor Association NewslettersContractor Association Newsletters Trade MagazinesTrade Magazines Bill BoardsBill Boards RadioRadio

Major Market and TRNMajor Market and TRN Southern Living MagazineSouthern Living Magazine NewspapersNewspapers BannersBanners

PIPEPIPEPPartners artners IIn n PProtecting rotecting EEveryoneveryone23 Meetings covering the entire 23 Meetings covering the entire

StateState83 Sponsors83 SponsorsTotal Attendance = 2,460Total Attendance = 2,460

TNDPCTNDPCTTennessee ennessee DDamage amage PPrevention revention CCommitteeommittee

Endorsed by the Common Ground Alliance Endorsed by the Common Ground Alliance (CGA) as a Regional Partner(CGA) as a Regional Partner

Chaired by, Bobby Garner, Chaired by, Bobby Garner, Piedmont Natural GasPiedmont Natural Gas

Encourage all Stakeholders to participateEncourage all Stakeholders to participate Meet QuarterlyMeet Quarterly Promote the Use of DIRT (Damage Promote the Use of DIRT (Damage

Information Reporting Tool)Information Reporting Tool) Discuss and Resolve issues pertaining to Discuss and Resolve issues pertaining to

Damage PreventionDamage Prevention

TNDPC Map ResultsTNDPC Map Results

GeoRemoteGeoRemote

Remote Ticket Entry SystemRemote Ticket Entry System Eliminate having to call in your Locate Eliminate having to call in your Locate

RequestRequest Interface with the same server as the AgentsInterface with the same server as the Agents 73 Users73 Users Entered Tickets = 52,000Entered Tickets = 52,000 Benefits:Benefits:

Cost saving to Tennessee811Cost saving to Tennessee811 No agent interactionNo agent interaction User maps their own locateUser maps their own locate Maintain a record of your locate requestMaintain a record of your locate request

eTicketeTicket

Remote Ticket Entry via Remote Ticket Entry via www.tnonecall.comwww.tnonecall.com

Easy to use, fill in the blank.Easy to use, fill in the blank.One Call Agent maps the locate One Call Agent maps the locate

request and emails a copy back.request and emails a copy back.

KorWebKorWeb

Ticket Receiving and Management ApplicationTicket Receiving and Management Application Receives your Locate Request by emailReceives your Locate Request by email Various reporting capabilitiesVarious reporting capabilities Ability to Map your Locate Requests, using Ability to Map your Locate Requests, using

Google MapsGoogle Maps Include automated Positive Response Include automated Positive Response

ComponentComponent 50 Users, receiving more than 200,000 locates50 Users, receiving more than 200,000 locates Available Available FREEFREE to all One Call Members to all One Call Members

Positive ResponsePositive Response

Mandated into Law, January 1, 2008Mandated into Law, January 1, 2008Utilities Required to Respond to all Utilities Required to Respond to all

Locate RequestsLocate RequestsResponse must be done on-lineResponse must be done on-line383 Members Signed up, 72%383 Members Signed up, 72%For more information, Contact Holly For more information, Contact Holly

or Scottor Scott

Positive Response Stats:Positive Response Stats:

Total Member Codes: 533Total Member Codes: 533Total Setup: 383Total Setup: 383

Time Period 1/1/08 – 10/31/08Time Period 1/1/08 – 10/31/08Total Responses – 1,925,199 Total Responses – 1,925,199 (note these are responses, not (note these are responses, not

ticket counts)ticket counts)

Complete (indicates some Complete (indicates some type of response) – type of response) – 1,060,660 (55.09%)1,060,660 (55.09%)

Null (no response) – 864,539 Null (no response) – 864,539 (44.91%)(44.91%)

0

200000

400000

600000

800000

1000000

1200000

Complete Null

MSAMMSAMMember Service Area MappingMember Service Area Mapping

Online access to your Member Online access to your Member Database with Tennessee811Database with Tennessee811

Enables Members to see your Enables Members to see your Database in relation to Database in relation to Tennessee811 Mapping dataTennessee811 Mapping data

Editing Version available soonEditing Version available soonCurrently 32 Utility Users Currently 32 Utility Users

Member Service Area Mapping (MSAM)Member Service Area Mapping (MSAM)

MSAM Grid Member Sample – grids onMSAM Grid Member Sample – grids on

MSAM Spatial Member Sample – grids onMSAM Spatial Member Sample – grids on

MSAM Spatial Member Sample – grids turned offMSAM Spatial Member Sample – grids turned off

LegislationLegislation

Working with the TRA to write new Working with the TRA to write new Enforcement LegislationEnforcement Legislation Create an Advisory BoardCreate an Advisory Board Increase Penalties Increase Penalties Offer Education in lieu of PenaltiesOffer Education in lieu of Penalties Probable Violations of the UUDPA reported to Probable Violations of the UUDPA reported to

the TRAthe TRA Mandatory MembershipMandatory Membership New Sewer Lateral requirementsNew Sewer Lateral requirements

Introduce in the 2009 Legislative SessionIntroduce in the 2009 Legislative Session Information will be distributed to our Information will be distributed to our

MembersMembers

Member VisitsMember Visits

Liaison Staff visits all 535 Utility Liaison Staff visits all 535 Utility MembersMembers

Offering;Offering;Promotion AssistancePromotion AssistanceSafety TrainingSafety TrainingTicket Management, KorWebTicket Management, KorWebTicket Entry, GeoRemote/EticketTicket Entry, GeoRemote/EticketPositive Response TrainingPositive Response TrainingMapping and Database AssistanceMapping and Database Assistance

Tennessee811Tennessee811Center Performance StatisticsCenter Performance Statistics

Call Volume by MonthCall Volume by MonthSpeed of AnswerSpeed of AnswerCall LengthCall LengthCalls Answered within 30 SecondsCalls Answered within 30 SecondsTicket to Transmission RatioTicket to Transmission RatioHistorical Ticket dataHistorical Ticket data

2008 Call2008 Call Volume by MonthVolume by Month

05000

100001500020000250003000035000400004500050000

Tickets

JanFebMarAprMayJuneJulyAugSeptOctNovDecYTD

20082008Average Speed of AnswerAverage Speed of Answer

0:21

0:00

0:02

0:05

0:08

0:11

0:14

0:17

0:20

0:23

0:25

0:28

Months

JanFebMarAprMayJuneJulyAugSeptOctNovDecYTD-Average

20082008Average Call LengthAverage Call Length

5:05

4:19

4:26

4:33

4:40

4:48

4:55

5:02

5:09

5:16

5:24

Months

JanFebMarAprMayJuneJulyAugSeptOctNovDecYTD-Average

20082008% of Calls Answer% of Calls AnswerWithin 30 SecondsWithin 30 Seconds

85.3

74

76

78

80

82

84

86

88

90

92

Months

JanFebMarAprMayJuneJulyAugSeptOctNovDecYTD Average

20082008Ticket to TransmissionsTicket to Transmissions

0

50000

100000

150000

200000

250000

300000

350000

Tickets Transmission

JanFebMarAprMayJuneJulyAugSeptOctNovDec

Tickets to TransmissionsTickets to Transmissions

Includes every TransmissionIncludes every Transmission1 ticket in = 7 transmissions out1 ticket in = 7 transmissions out

Without Positive ResponseWithout Positive Response1 ticket in = 6 transmissions out1 ticket in = 6 transmissions out

Without multiple receiving locationsWithout multiple receiving locations1 ticket in = 4.5 transmissions out1 ticket in = 4.5 transmissions out

Call History LifetimeCall History Lifetime

0

100000

200000

300000

400000

500000

600000

Tickets

1983

1984

1985

1986

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

Ticket Volume ChangeTicket Volume Change

More Than A Ticket TakerMore Than A Ticket Taker

Thank YouThank You

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