TERRANCE KNECHT2545 West Hillcrest Dr. Suite 130 | Iowa City, IA 52246 | 319-471-2751

tlk@terranceknecht.com | www.tknecht.com | LinkedIn

Former Fortune 500 CIO Offering Expertise for Project Manager Scrum/Agile RolesHeld CIO roles in 5 organizations in multiple verticals including healthcare, education, and data management.

Known for ability to fix the most complex IT issues; Agile & Scrum leader, practitioner, trainer, writer, evangelist

Agile. Recognized agile expert in training, project execution and industry involvement. Turnarounds. Rejuvenated underperforming Blue Cross/Blue Shield organization $6.8M over budget; slashed

expenses 20% while maintaining service levels; developed projects worth $66M in corporate savings over 6 years and implemented controls that achieved 99% on-time project completion rate.

Restructurings. Revamped and expanded IT function at largest US multilingual call center company Lexi International, while positioning them as finalist for Computerworld Smithsonian Institute Award for Visionary Use of Information Technology in the Field of Business and Related Services.

Technology Implementations. Directed University of Iowa Foundation’s largest software system implementation (CRM) transition from mainframe-centric to web/network environment.

Strategic Partnerships. Established partnerships with top industry players including IBM, Oracle, Lucent, and DEC. Thought Leadership. Delivered successes extensively covered by media. Articles included Computerworld (The

Fixers), Inc. Magazine (Wanted: Model CIO), and InfoWorld (Tapping into Telephony).

AREAS OF EXPERTISE

IT Portfolio ManagementERP & CRM Implementations

Offshore Development

B2B PartnershipsInformation Systems Security

Global & Virtual Staff Management

M&A IntegrationsProject Management Turnaround

Multi-Site Operations

Expert in Agile, Scrum, and Kanban MethodologiesCertified Information Systems Security Professional (CISSP) • Certified in the Governance of Enterprise IT (CGEIT)

Project Management Professional (PMP) • Information Technology Infrastructure Library Certification (ITIL) Control Objectives for Information and Related Technology Certificate (COBIT) • MBA (Pepperdine University)Agile Certified Practitioner (PMI-ACP) • Certified Scrum Master (CSM) • Certified Scrum Professional (CSP) •

Certified Scrum Product Owner (CSPO) • SAFe Program Consultant (SPC)

PROFESSIONAL EXPERIENCE

ZS AssociatesSolution Delivery Consultant

Thousand Oaks, CA 2011 to PresentInternational Consulting Company

Hired to turnaround project for biotech client Amgen with staff of 100 from ZS and Amgen. Later managed portfolios of Amgen and ZS Associates projects. Lead training of ZS and Amgen staff on Agile and Waterfall methodologies. Started and lead a local chapter of Scrum Alliance whose members include Amgen, ZS and other companies’ staff. Leader in the conversion of the environment from strictly Waterfall to an Agile-friendly one through education, training, avocation, facilitation, and the development of project management and corporate playbook.

Took control of and delivered on enterprise-level $14M IT consulting project for biotech client Amgen that was significantly behind schedule and over budget.

Redefined project scope and timeline to justify expenses and manpower and ensure success. Implemented offshore development environment to meet aggressive deadlines. Engineered ZS’ distinction as “IS Supplier of the Year” by Amgen for 2 consecutive years. Led successful Scrum and Kanban projects as pioneer in Agile within Amgen and ZS environment. Following the original project, successfully led 5 strategic projects that cemented the relationship between

Amgen and ZS Associates.

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UNIVERSITY OF IOWA FOUNDATIONChief Information Officer & AVP

Iowa City, IA 2004 to 2010Big Ten University

Redesigned failing system with no architectural plan to single storage, VMware based, clustered server environment to support secure, financially sound, state-of-the-art infrastructure.

Created stable, optimized, and homogeneous environment to eliminate previous concerns and ensure more nimble platform for adding new solutions while allowing implementation of robust security infrastructure.

Upgraded applications to single MS-SQL environment. Heavily implemented SharePoint and project management strategies to increase organizational efficiencies. Added MS-SQL fundraising CRM software.

Introduced first governance groups and project portfolio management strategy. Developed strong staff with strategic certifications including CISSP, PMP, Ethical Hacker, (CBCP), CTT+ Technical

Trainer, and CGEIT, and COBIT.

MID-DELTA HEALTH SYSTEMS Mississippi 2003 to 2004 MIS Consultant & VP/General Manager Healthcare Provider

Recruited to move stalled technical environment forward quickly. Completed implementation of 2 major systems: Financials (Great Plains, i.e. Inventory) and Clinical/Billing (InfoSys-Homesys). Upgraded technical structures of branches and overall communications grid and implemented HIPPA-compliant communications.

BLUE CROSS/BLUE SHIELD OF WISCONSIN Company Sold Milwaukee, WI 2000 to 2002 Chief Information Officer & VP $1.4-B Healthcare Insurance Provider

Recruited to address acute organizational and support issues. $60M budget; Staff: 200

Quickly solved chronic $6.8M over-budget condition (COBIT) and developed procedures, structure, and systems across organization utilizing direct chargeback system.

Implemented IT project/resource tracking system that directly fed financial chargebacks to PeopleSoft financials. Program was so successful, it was named a best practice and implemented by other departments.

Reduced budget by 20% and closed IT “on budget” for first time in 5 years. Saved $2M annually on $18M service contract by building key relationship with outsourcing vendor.

UNITED PAYORS & UNITED PROVIDERS Company Sold Rockville, MD 1997 to 2000Chief Information Officer $450-M Health & Financial Services

Unified activities in multi-site, Application Service Provider (ASP) environment. Partnered with Digital, MCI and Lucent to design and develop national communications grid. Redesigned software applications to simplify IT operations. Budget: $15M; Staff: 25

LEXI INTERNATIONAL Company Sold Los Angeles, CA 1995 to 1997Chief Information Officer & VP of IT $250-M National Telemarketing

Budget: $5.5M operating and capital budgets. Member of five person Senior Executive Team.

Rebuilt/expanded entire IT function to resolve critical issues negatively impacting performance and profitability.

KCET-TV (PBS) Recruited to Lexi International Los Angeles, CA 1991 to 1995Chief Information Officer & Director of Information Technology $42-M TV & Movie Production and TV Broadcasting

Selected for senior IT executive role with full responsibility for strategic planning, development, implementation and IT leadership. Budget: $2.5M & $3M in capital technology investments. Staff: 22

Transitioned archaic technology infrastructure into state-of-the-art environment.

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Reengineered 21 applications in 24 months as environment shifted from batch to client/server. In just 90 days, built second telemarketing data center to support PBS station network (featured in Small Business

Today television production highlighting system efficiency, quality, productivity and performance).

EDUCATION

MBA - GPA 3.9+ - Pepperdine University (held full time graduate status & full time position)Postgraduate work in International Economics & International Relations – University of Denver

Extensive postgraduate technical work - various colleges/universities - equivalent BS MISBA - Economics, History, International Relations (magna cum laude) - Texas Christian University

MEMBERSHIPS

Data Science User Group Big Data • Scrum Alliance Local Chapter • ISACA Local Chapter • Iowa CIO Forum • Contingency Planners (Business Continuity) • Project Management Institute Association (PMI) – Member of Ventura (CA) Chapter • Information Systems Security Association (ISSA) – Member of East Iowa, Milwaukee

and DC chapters • CIO Forum of Big Ten Foundations – Member of “Big 10” University CIO organizationProfessional Association for SQL Server (PASS) • International Cyber Threat Task Force

TECHNOLOGY LEADERSHIP: Publications and Public Speaking Engagements

ISACA Presentation (April 2013) titled “Succeeding with LinkedIn”.

ISACA Presentation (April 2012) titled “Frameworks for Predictability: COBIT, ITIL, Agile and PMBOK”.

Served on Review Board for the development of a PMP training class by ITpreneurs (2012).

PMI Presentation (April 2009) titled “Black Bag Tricks of Project Management”.

Computerworld – June 2007. Featured cover article titled “The Fixers: Turnaround CIOs” in a career review.Microsoft Press Release – June 1999. Featured the participation and success of United Payors & United Providers in

Microsoft’s Rapid Deployment Program of Office2000 prior to its general product release.

Keynote Speaker - World Computer Telephony Conference/Expo - Tokyo, Japan - June 27, 1997. Presentation on the current technical direction of CTI and the critical issues influencing the management of complex technical functions

by non-technical senior managers.

CTI Reference Book for Japan - 1997. Featured for success in implementing CTI solution at Lexi.

Inc. Magazine - July 1996. Featured in article titled, “Wanted: Model CIO.”

Info World - May 20, 1996. Featured in lead article, “Tapping into Telephony.”

Challenging Tomorrow’s Changes - Nikkei BP (Japan) - 1996. Featured technology implementations.

Digital Equipment Corporation - 1995. Lexi’s network featured on Digital’s home page and in marketing movie. Movie recut for Comdex 1996.

Lucent Technologies (TV Segment) – 1995. InfoCommercial for Lucent featuring the call center development at KCET TV highlighting the innovative technical solutions and partnership building

Small Business Today (TV segment) - 1994. Featured technical reengineering and call center development at KCET in a TV program showcasing technology supporting business opportunities.