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Get Ready for theGet Ready for the Y2010Y2010Integrated Management SystemIntegrated Management System

SGS Surveillance Audit …SGS Surveillance Audit …

On 26 Aug ‘10

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Our TargetZero Major Non-Conformance

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Auditor is…

a) Assessing our system effectiveness and your awareness

b) Not auditing against the peoplec) Not here to find fault

Facts Finding , Not Faults Finding

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Are you familiar with our Integrated Management

System?

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ISO 9001 Quality Management System

ISO 14001 Environmental Management System

OHSAS 18001 Safety & Health Management System

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There are some common questions that the auditors may ask you..

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Can you rememberthe HSTPL Vision?

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The Horizon Singapore Terminals (HSTPL)Vision is:

To be theIndependent Terminal of Choice

in the handling and storage of petroleum and petrochemical products in Asia

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What is Our Mission?

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To Excel as an Independent Terminal of Choice with the Best-in-Class Operation by: Operating in compliance with all our EHSSQ requirements Focusing on delivering value and developing sustainable

relationship with customers Training and developing a competent team Continually improving our performance

Our Mission

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Do you know our EHSSQ Policy?

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Horizon Singapore Terminals (HSTPL) is committed to operate in a manner that safeguards the environment, and the health and safety of employees and the community. HSTPL seeks to satisfy the needs and requirements of customers in order to meet their expectations and to sustain long-term relationships to be the independent terminal of choice.

HSTPL is committed to implementing an effective integrated Management System by:

Providing the structure and resources for complying with EHSS regulations and standards and satisfying customer needs.

Minimizing and mitigating risks and preventing pollution while at the same time be prepared for emergencies.

Training employees and contractors to operate in a professional and competent manner and be accountable for their performance.

Measuring and auditing our EHSSQ performance for continual improvement.

EHSSQ Policy

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In short, remember…

Operate Safely

Protect the Environment

Satisfy Customers

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Do you know the people in our Organization?

What is your designation?What is your Job Function?

General Manager

Finance Manager Terminal Manager Commercial Manager HR Admin Manager

Exec Secretary

Accountants

Procurement Asst

Head OpsHead

Logistics

Logistics Analysts

Commercial Analyst

EHS Manager

HR Admin Assts

Account Assts

Receptionist/ Admin Asst

Maintenance Technicians Shift Leader

Shift Team

EHS Coordinators

IT Coordinator

Shift LeaderShift Team

Shift LeaderShift Team

Shift LeaderShift Team

Training & Quality Coordinator

Head Maintenance

Organization Chart

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EHSSQReview Committee

EHS Committee Quality Committee Security Committee

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What are some of the common questions?

Who is your…1) Immediate Superior?5) Management Representative?6) Assistant Management Representative?

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Do you know your Manuals?

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Manuals

Where are the Manuals?

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What are the Y2010Goals, Objectives, Targets &

Objectives?

Goals Objectives Targets Initiatives

Independent Terminal of Choice

Customer Satisfaction

CSI = 80% CI = 0.10 NCI = 0.07 Barge Prate 75% >500t/h NPT 94% < 4 hrs ISO 9001 Recertification

1. Complete Asset Enhancement Projects

2. Maintain ISO 9001 Certification

Profitable

Good returns for Stakeholders

Rev S$105M PBT S$48M

1. Increase non-storage revenue2. Increase sublease storage revenue3. Control & reduce cost

Employerof Choice

Continuous improvement

>2.1% of total mhrs

IT automation

1. Restructure in-house training program and resources to improve effectiveness

2. Automate selected Finance, HR and Admin. Processes

3. Salary benchmarking exercise4. Improve recruitment process5. IT Hardware Upgrade6. IIMS Back-up system7. Disaster Recovery System

Goals Objectives Targets Initiatives

Operate Safely, Responsibly & Reliably

Zero LTI Zero Spill Zero Fire

Zero LTI/Spill/Fire ISO 14001 Recertification OHSAS 18001 Recertification

1. Maintain ISO 14001 & OHSAS 18001 Certification

2. Implement Behavior-based Safety Program

3. Complete fire-fighting equipment enhancement projects

4. Implement Small Fire Preparedness Plan

5. Develop Crisis Management Training & Plan

6. Enhance Terminal Security System

Other common questions..

Can you…1) Describe, how do you perform a task?2) Demonstrate, how do you carry out a job3) Show the documents/ records that you have

completed

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Always…2) Answer straight to the point. No more, no less. 3) Answer with confidence!4) Work as a team. Do not let your colleague

attend to the auditor alone.5) Prepare sample records to facilitate the

explanation during audit.6) Refer to your superior if you are not sure of the

answer.7) Clarify with auditor if in doubt.8) Refer to the procedures if in doubt.

With everyone’s effort, cooperation and support,we are looking forward to

Maintain our Integrated Management System &

AchieveZero Major Non-Conformance !!!

Well done!