2U00210A APSS Unified Communications Online Test 1- You are talking to Claudine, a CFO (chief financial officer). Claudines

business challenges are to manage the business in this economy, work with limited resources, and tightly control expenses. Which two of the Avaya capabilities will help with these business challenges? (Select two) Realize cost savings through centralized management, SIP trunking, and tail-end hop off. Integrated legacy systems to take advantage of the current investment.

2- Using one-X Mobile to place outbound calls through the enterprise has multiple benefits. For each subject, select the corresponding one-X Mobile benefit statement from the drop down list.

3- You are helping Ray, a colleague, lean about messaging competitors.

He understands that some of the solutions from messaging only competitors have more languages, or TUIs (telephone user interfaces) than the Avaya solutions. So he wants to know which strategy is preferred, to win against these smaller, messaging industry specific competitors? Change the conversation to Unified Communications, versus a messaging only solution.

4- You are helping Francesca learn about the differences between Modular Messaging (MM) and Avaya Aura Messaging (AAM). She calls to ask you about a marketing document that said AAM allows per mailbox options. She says Many voicemail systems, including MM, allow specification TUI and language. What two additional per mailbox differences will you mention? (Choose two)

Storage location License type 5- Jim s becoming a messaging specialist and comes to you to ask about

HMS (Hospitality Messaging Server) 400. He knows that it is a fit-for-purpose solution and it supports special features for functions such as: guest messaging, room ready, mini-bar, and wake-up calling. Which two statements would you use to describe this solution? (Choose two) The HMS 400 supports guest rooms and a limited number of staff or management mailboxes. Clients can use HMS 400 for guest rooms and another solution such as CallPilot or Avaya Aura Messaging for the staff or management.

6- Your client contact, Kyle, is getting pressure from his IT department to consider Cisco as the replacement for their legacy Aria system. What are two advantages of selling Avaya Aura Messaging, over Cisco, that will help Kyle build his case for Avaya? (Choose two) Per mailbox choice of TUIs (telephone user interfaces), including Aria, will minimize end user retraining. Migration tools are available to simplify and shorten installation and initial administration time.

7- The audio conferencing family of products includes Avaya Aura Conferencing and Meeting Exchange. Which two statements are true about the Avaya family of audio conferencing products? (Choose two). They: Offer strong ROI. Include carrier class scalability and feature/functionality.

8- Which two of the following Avaya products support the Avaya Flare Experience operational capabilities? (Choose two) Avaya Aura core communications architecture. Avaya Aura Conferencing.

9- Larry is becoming familiar Avaya Aura Conferencing and is trying to understand the advantage of this Avaya conferencing solution over competitors. What two things could you tell Larry about Avaya Aura Conferencing? (Choose two) Avaya Aura Conferencing architecture separates management of conferences and management of media streams. Avaya Aura Conferencing is a software-based, multi-modal conferencing engine that provides seamless access to multipoint audio, web and video.

10- Meeting Exchange 6.2 included multiple feature

enhancements. Which two of the following are Meeting Exchange 6.2 feature enhancements? (choose two) Microsoft Lync integration Administration of Meeting Exchange by Avaya Aura System Manager.

11- The Avaya Aura Suite Licensing offers a flexible ordering approach to address solution oriented options for Avaya Aura customers. Three UC feature suites are offered, replacing multiple individual licenses for UC features with simplified bundles that incorporate the majority of customer requirements and make it easy for any enterprise to move to video and mobile collaboration. Which two of the following will include licensing for Avaya Aura Messaging? (Choose two) Mobility Suite Collaboration Suite

12- You have a customer who is aware of employees relying more on personal communication devices than the desk phones DID service the customer has invested in. They are interested in supporting a bring your own device (BYOD) strategy that allows employees to use their devices and protect corporate resources and workflow. What are two statements about the Avaya Messaging Service (AMS) that might be of interest to the customer? (choose two) With the AMS employees can continue to use devices of their choice but still communicate via their corporate identify. The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based instant messages as well as carrier-based is. (SEM TRADITIONAL VOICEMAIL)

13- You are in discussions with an Avaya customer who has expressed interest in customizing the interactions of their call centers. You have mentioned that the Avaya Aura Collaboration Environment is a secure, cost-efficient development platform. What are two additional statements that you might share with the customer? (Choose two) Avaya Aura Collaboration Environment does NOT require prior communications development skills. Avaya Aura Collaboration Environment integrates Unified Communications and contact center resources with business applications and workflows.

14- Some customers are interested in the security and cost benefits of a Virtual Desktop Infrastructure (VDI) ecosystem where all of the computing resides in the data center. From a business use case perspective which of the following workforce types would not be a good fit for VDI? Unstructured Knowledge Workers 15- The Avaya Flare Experience provides a multi modal collaboration environment. What does clicking on the collaboration button on your Avaya Flare Experience interface allow you to do? Start a web collaboration session so that you can share and see content. 16- Which statement about the Avaya Aura Conferencing Collaboration Agent application is correct? The Collaboration Agent application is a: Browser based tool that allows you to share content, view conference rosters, and manage conferences. 17- Anna, who is a LOB (line of business) manager at an Avaya client, calls you to ask you about new applications and products being installed at her company. She heard IT talking about CES (client enablement services) and wants to know what it is and how it might help her and her team. You would explain to Anna that CES is A single platform that delivers rich Avaya Aura communication services to one- X Communicator, and one-X Mobile enhancing the user experience and client functionality 18- Avaya Aura Presence Services is a significant component of the Avaya Aura architecture. Your client contact, Barbara, wants to know why she would want that component since they already get presence information through their IM (Instant Messaging) application. Which of the following is a function of Avaya Aura Presence Services that you would discuss with Barbara? Provides a scalable, high-performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party endpoints. 19- You are helping Julio, an account executive, prepare for his Avaya Aura presentation to his client. Although he understands that the architecture is a foundation for UC (unified communications) or CC (contact center) solutions, he wants to know what other purpose makes Avaya Aura different from other architectures. (Choose one.)

It offers a people-centric architecture that enables business collaboration functionality. 20- In a Virtual Desktop Infrastructure (VDI), Avaya VDI Communicator addresses the UC needs of the LAN attached knowledge worker. How does the Avaya VDI Communicator address the quality and scalability issues of a communications device in a Virtual Desktop Infrastructure? Processing media on the thin client 21- You are helping a new sales person, Carol, plan her presentation of the Avaya Auras Solution for Midsize Enterprise. Although she can explain that it is a virtualized, single server Avaya Aura environment with reduced capacity, she is having trouble explaining why this is important to IT. For each feature, select the corresponding benefit to IT from the drop-down list. Complete Avaya Aura environment - Can support trials of the Avaya Aura architecture. single server - A green solution with less hardware to manage and maintain. full featured - The same familiar applications, for users or administrators, as in the multi-server deployments 22- You are planning your client meeting with a C level officer, Alice who is a CTO (chief technology officer). Which two statements describe the benefits of the Avaya Aurae Solution for Midsize Enterprise that would be of interest to Alice? (Choose two.) Simple and faster to install because of the use of templates. "Green" solution, using minimal rack space, which saves power and cooling costs. 23- Your client, Claudine attended a local user's group meeting and heard about the mobile soft client. She wants to understand the positioning and use cases of the portfolio. What would you tell her about one-X5 Mobile Lite? Provides a graphical user interface for EC500 or Extension to Cellular telephony features on Communication Server 1000 or communcation manager. 24- You are working with Leslie, who is an existing Avaya client with a legacy voicemail system. She asked what a current voicemail solution, like Avaya Aural' Messaging, offers as part of a UC solution. Which two features would you want to discuss with Leslie? (Choose two.)

voicemail is accessible using: any phone, any web browser, desktop clients, and even speech commands. desktop clients can offer: visual voicemail, or display a message waiting light as well as the number of unread message. 25- The target customers for Avaya Aura Conferencing 7.2 can be from any vertical industry. Customers that have multiple locations or geographically dispersed employees see greater TCO (total cost of ownership) benefits. The customer may start with audio or web conferencing capabilities and then enable video without any changes to the architecture. Which of the following must be available in the customer's environment? Avaya Aura 6.2 or CS 1000 7.5 26- A client wants to use Avaya ACE (Agile Communication Environment) to develop customized applications to fit their business needs. What should you present to them to meet their requirements? Avaya ACE IT Developer Toolkit 27- You, have a new opportunity with a customer who has a dispersed workforce. They are interested in deploying an Avaya Aura infrastructure to support desk phones, remote workers and voice mail. They are very interested in providing the multi-modal conferencing of Avaya Aura Conferencing 7. Which one of the following licensing strategies might be most appropriate for the customer? Collaboration Suite licensing 28- The Avaya Aura Collaboration Environment helps customers and developers become more competitive by using their existing talents, skills, and ability to build high value applications while minimizing infrastructure changes and retaining the security, scalability and reliability of the Avaya Aura Platform. What are two additional statements that describe the Avaya Aura Collaboration Environment? (Choose two.) Avaya Aura Collaboration Environment exposes an extensive array of interfaces that developers can utilize. Avaya Aura Collaboration Environment is a robust, scalable applications 2 platform for the execution and management of diverse, dynamically deployable services and applications. 29- Your client is trying to decide whether to purchase Avaya AES (Application Enablement Services) or Avaya ACE,. (Agile

Communication Environment). Which platform is compatible with ACE and not AES? Communication Server 1000 30- Heather, your client contact, understands that applications like messaging, conferencing, and presence are part of the application layer of the Avaya Aura architecture. She wants to know why that is important since she could have the same centralized applications connected to her PBX. What reason will you want to discuss with her? O Applications can be deployed to any user, in the network, based on need rather than the corresponding PBX 31- Steven is preparing to discuss deployment of the Avaya Flare Experience into a customer's environment. Which of the following statements about the Avaya Flare Experience is correct? The Avaya Flare Experience is: A Software client application product. 32- Your client's LOB (line of business) manager, Edwin, like many clients, needs to do more with less. Which three capabilities show the Avaya Aurae ability to enhance user productivity? (Choose three.) contact users through click to call, click to email, etc. know a user's availability through presence functionality reach a user wherever they are 33- Essential or Preferred Support Advantage co-delivery offers are available for which of these IP Office in a branch deployments? Centralized deployment 34- The Avaya VDI Communicator is a unique client application for a Virtual Desktop Infrastructure. (Choose one.) The Avaya VDI Communicator can be installed: on a Windows PC or a Thin Client solution. 35- Jeff is preparing to discuss the value of Avaya Aura Conferencing with the customer. He is studying the value of integration into the Avaya Aura Architecture. Which two value statements will Jeff want to remember to discuss? (Choose two.) Avaya Aura Conferencing:

leverages the converged enterprise network providing savings on conferencing service provider fees and network trunking costs. uses advanced media cascading saving WAN bandwidth. 36- A clients workforce has become highly mobile over the last few years, resulting in difficulty to quickly and easily reach mobile or remote users. What two messaging features would address this particular concern? (Choose two.) reach me/find me notify me 37- The LOB (line of business) and IT manager both like the fact that one-X1' Mobile allows the user to direct calls to where they are by simultaneously ringing up to 4 devices including smart phone, desk phone, soft client on a lap top or home phone at the same time. The manager is concerned about control and administration requirements. How would you respond? There is no back end administration required by IT. Mobile users can easily direct calls to the devices they are using 38- Anna, who is a LOB (line of business) manager at an Avaya client, calls you to ask you about new applications and products being installed at her company. She heard IT talking about CES (client enablement services) and wants to know what it is and how it might help her and her team. You would explain to Anna that CES is: A single platform that delivers rich Avaya Aura communication services to one- X Communicator, and one-X Mobile enhancing the user experience and client functionality 39- Match the correct UC product on the right with its corresponding description or value on the left.

40- You have just completed an Avaya Aurae sales course. For the next team meeting, your manager asks you to discuss two additional qualities that, along with support for open standards, characterize the Avaya Aura architecture. (Choose two.)

"green" solution with a lower TCO (total cost of ownership) multi-vendor environment 41- For Avaya Aura Conferencing when media streams are cascaded, which two statements are true? (Choose two.) Cascading works with both audio and video streams. Media servers send one outgoing media stream for all remote users at a particular media server location. 42- Architecturally, Avaya Meeting Exchange (MX) 6.2 provides both Service Providers and Enterprise customers with an impressive platform. Which two statements are true about an on premise deployment Meeting Exchange 6.2 with your customer today? (Choose two.) Meeting Exchange 6.2 will: provide demonstrable ROI savings by avoiding conferencing service provider cost. protect the opportunity for Avaya multi-modal collaboration solution migration and or upgrades in the future. 43- You are telling your customer about clients that fit into the Avaya Aurae Architecture. What are two key value statements for the Avaya Flare Experience? (Choose two.) It is an all-in-one easy to use collaboration and UC capabilities centre for your day-to-day and mobile business communications It delivers ad-hoc and scheduled audio conferencing, video conferencing and Web collaboration capabilities 44- You are meeting with a client's IT manager to discuss some administration benefits. You explain that in addition to a single load of software supporting both SIP and H.323 deployment protocols, Avaya one-X' Communicator offers versions for which two operating systems? (Choose two.) Microsoft. Windows Apple Mac 45- The IT manager, Antonio, was reading your proposal and calls to ask you about the persistent call logs that all of the Avaya UC soft clients share access to and how that is different from other types of call logs. You tell him that persistent call logs provide: O a log that accumulates data regardless of which client or device is used. 46- For each Meeting Exchange audio conferencing feature, select the corresponding function from the drop-down list.

Bridgetalk > end user tool: allows end user conference scheduling & profile management web portal > conference management: allows operator interface, *0 help capabilities, & "high touch" attendant supported conferences CRS > system management: administration and user account provisioning 47- You are talking to an IT manager. Select two features and benefits of the Avaya Aura environment that the IT manager would find valuable. (Choose two.) Cost savings associated with a customer defined, centralized, multi application management capability. Reduces the number of systems required for large enterprise since it scales to 250,000 users. 48- Samantha has a client with an older Communication Server 1000. Although they are not interested in going to an Avaya Aura environment today, she wants to get them to upgrade to release 7.6 so they could easily move to Avaya Aura in the future. She has come to you for assistance. What two client needs would help her justify an upgrade to release 7.6? (Choose two.) Need for: a current conferencing or messaging solution such as: Avaya Aura Conferencing, Modular Messaging, and Avaya Aura Messaging an Avaya soft client to support remote and mobile workers. 49- Although all messaging applications should be sold as part of an overall UC solution, which two messaging products, in the Avaya messaging portfolio, can be a part of the application layer of the Avaya Aura architecture? (Choose two.) Modular Messaging Avaya Aura Messaging 50- Avaya IP Office in a branch deployment is a cost-competitive, flexible solution. You can have as many as 2,000 branches or sites with IP Office as a branch solution. How many users per site are supported? 384 51-