testsource ® & behavioral interviewing for hiring managers this training requires...
TRANSCRIPT
TestSource® & Behavioral Interviewing
for Hiring Managers This training requires headphones/speakers
It will take approximately ___ minutes to complete
Why TestSource®?
Improving Retention Rates of new hires is an initiative shared by Hospitals throughout the country
Over 70% of a Hospital’s new-hire turnover occurs as result of poor fit; not technical ability
Hospitals want to provide Hiring Managers with a structured behavioral-based interview process
Hospitals across the country want to identify the applicants who will provide a high level of customer service
Why TestSource®?
Behavioral testing instrument designed to assess candidate fit with value systems associated and aligned with UVAMC
Identifies the BEST candidates in terms of: Service Excellence, Retention and Job Performance
Linked with PeopleSoft® to enhance the interview
Candidate assessed by answering behavioral-based questions
Past performance is the best indicator of future behavior!
What is TestSource®?
Validated for 5 Job Families
What is TestSource®? (cont'd)
Scoring Formulas
Norms
Interview Guides
Nursing
Patient Care
Entry-Level Service
Administrative/Clerical
Technical/Professional
Competencies Measured
Work Ethic/Attendance
Energy
Teamwork
Customer Focus
Compassion
Flexibility/Adaptability
Multi-Tasking
Openness to Learning
Valuing Diversity
Nine Healthcare-Specific, Service & Values Scales
Manager friendly interview process for external applicants
New tools for hiring managers… Interview guides Repository of behavioral questions Easy-to-read report!
Quality applicants + better hires = HIGHER RETENTION!
Specific Outcomes
Applicant Assessment
Applicant Experience
111 questions
15-20 minutes to complete
Questions are non-threatening
ADAAA compliant
6th to 8th grade reading level
ApplicantInformation
Identification Background Authorization
Assessment: Part 1 - Service & Values
Assessment: Part 2 - Job Preview Matrix
Assessment: Completion
Intake Process
Applicant completes survey by one of the following:
Link from online application Email invitation Kiosk onsite
Results for HR (i.e. Feedback Report):
Available immediately Emailed to Hiring Manager
Feedback Report
Feedback Report: Page 1
Feedback Report: Page 1
Feedback Report: Page 2
Feedback Report: Page 2
Feedback Report: Page 3
Custom Interview Guide
Structured Interview Guide
Technical Interview Guide
Applicant Summary Score
Sheet
Additional Resources
Structured Interview Guides by Job Family
Interview Questions by Competency
Position-Specific Competencies
Additional TestSource® Resources
Login Information:
User Name: clientPassword: hire4fit
Interview questions by job family
Interview questions by competency
Position specific competencies
This completes the training session on
TestSource ®
Thank you!