teti presentation slides ala 2010
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Beyond MLIS - Careers in Knowledge Management, ALA Seminar 2010TRANSCRIPT
Beyond MLIS
Catherine TetiManaging Director, Knowledge Services &
Chief Agency Privacy Officer, US GAO
ALA 2010 - Careers in KMJune 28, 2010
The viewpoints expressed in this presentation are those of the author and do not necessarily reflect those of the US GAO
June 28, 2010 Beyond MLIS 2
Knowledge Mgmt
Intellectual Capital• Tacit/Implicit Knowledge• Explicit Knowledge• Synthesis of Knowledge
Social Capital• Communities/Networks• Collaboration• Culture
Human Capital• Succession Planning• Business Processes• Organizational Learning
Information Mgmt
Content Mgmt• Taxonomies• Search
Data Mgmt(repositories)
Technology Mgmt(Infrastructure)
(Systems Development Lifecycle)
Document Mgmt• Versions• Workflow
Records/Asset Mgmt
Information Services• Library• Research• Knowledge repositories
The “Messy” World of KM
Segment Architecture
Organizational BusinessRelated Transformations• Program Oversight• Integration of Collaborative Functions • Performance Measurement
Information Security/Privacy• Personally Identifiable Information (PII)
June 28, 2010 Beyond MLIS 3
CLO(CIO)
Cross-Domain “KM” Alliances
Acquisition andSourcing Management
Quality and ContinuousImprovement
Opportunity andInclusiveness
Inspector GeneralPublic Affairs CongressionalRelations
Field Operations
Human Capital
KnowledgeServices
Professional DevelopmentProgram
Applied Researchand Methods
DefenseCapabilities and
Management
Education,Workforce, and Income Security
FinancialManagement and
Assurance
Forensic Auditsand Special
Investigative Unit
Financial Marketsand Community
Investment
Health Care
HomelandSecurity and
Justice
InformationTechnology
InternationalAffairs and Trade
NationalResources and
Environment
PhysicalInfrastructure
Strategic Issues
Teams
Legend:
CFO Chief Financial Officer
Indicates a support or advisory relationship with the teams/unit s rather than a directed reporting relationship
Comptroller GeneralOf the United States
(Acting)
Chief OperatingOfficer
Chief AdministrativeOfficer/CFO
General Counsel
The Executive Committee
Strategic Planningand External Liaison
Information Systems & Technology Services
Controller
US Government Accountability Office (GAO)
June 28, 2010 Beyond MLIS 4
Library &Information
Services
• Virtual & Physical Library/Research Collections
• Team research support• Source authentication/
documentation support• Information Architecture• Taxonomy/Thesaurus
Development & Support• GAO Wiki – guidance &
oversight• GAO TV
Web Content/ Electronic
Media
• Web content• Stewardship• Web 2.0
• Photo/video/multi-media services
• YouTube
Knowledge Services at GAOManaging Director
Chief Agency Privacy Officer
Executive Assistant
Customer Relations
Budget & Operations
Publications & Dissemination
• Production Assistance• Graphics & Visual
Analysis• Communications
analysis & editing• File conversion
• Quality assurance & technical support
• Product accessibility
Information Assets
GAO Records OfficerDeputy Privacy Officer
• Program oversight, guidance & training
• Orders• Records Privacy
• Asset Identification, capture, retention, & disposition (all media)
• ERMS
Shared Services
• Mail/courier services
• Convenience copying, scanning, & administrative support
• Supplies
MLIS
June 28, 2010 Beyond MLIS 5
Cross-Domain KM Initiatives - GAO
CLO(CIO)
Acquisition andSourcing Management
Quality and Continuous
Improvement
Opportunity andInclusiveness
Inspector GeneralPublic Affairs CongressionalRelations
Field Operations
Human Capital
Knowledge Services
Professional DevelopmentProgram
Applied Researchand Methods
DefenseCapabilities and
Management
Education,Workforce, and Income Security
FinancialManagement and
Assurance
Forensic Auditsand Special
Investigative Unit
Financial Marketsand Community
Investment
Health Care
HomelandSecurity and
Justice
InformationTechnology
InternationalAffairs and Trade
NationalResources and
Environment
PhysicalInfrastructure
Strategic Issues
Teams
Comptroller GeneralOf the United States
(Acting)
Chief OperatingOfficer
Chief AdministrativeOfficer/CFO
General Counsel
Strategic Planningand External Liaison
Information Systems & Technology Services
Controller
Deputy CAO
Collaboration, Knowledge Sharing• Enterprise content management / corporate taxonomy• ERMS• Text analytics/enhanced search applied to agency knowledge collections
• Web 2.0 initiatives• Wiki (internal)• You Tube, Twitter, mobile devices (external)
• Expert locator system
June 28, 2010 Beyond MLIS 6
KM Initiatives Across GAO
CLO(CIO)
Cross-Domain “KM” Alliances
Acquisition andSourcing Management
Quality and ContinousImprovement
Opportunity andInclusiveness
Inspector GeneralPublic Affairs CongressionalRelations
Field Operations
Human Capital
KnowledgeServices
Professional DevelopmentProgram
Applied Researchand Methods
DefenseCapabilities and
Management
Education,Workforce, and Income Security
FinancialManagement and
Assurance
Forensic Auditsand Special
Investigative Unit
Financial Marketsand Community
Investment
Health Care
HomelandSecurity and
Justice
InformationTechnology
InternationalAffairs and Trade
NationalResources and
Environment
PhysicalInfrastructure
Strategic Issues
Teams
Comptroller GeneralOf the United States
(Acting)
Chief OperatingOfficer
Chief AdministrativeOfficer/CFO
General Counsel
Strategic Planningand External Liaison
Information Systems & Technology Services
Controller
Deputy CAO
Outreach/Knowledge sharing/ collaboration
• Inter-governmental Audit Forums (state & local)
• International Audit Institutions• Fellows program• Capacity building
• CG Advisory Boards & Councils• Accountability, audit,
educators, information management & technology,
• Domestic working group• Global working group
Succession Planning, Organizational Learning, Knowledge Transfer
• Workforce planning• Structured curricula using GAO subject matter
experts (engagement, leadership, support)• Adjunct faculty• Learning cohorts (COPs)• Web-based, Distance learning• Developmental learning programs
• Structured mentoring – group and individual• Knowledge transfer/retention program• Informal knowledge sharing
June 28, 2010 Beyond MLIS 7
“KM” Staffing Throughout the Organization
KM positions you may see . . Chief Knowledge Officer Knowledge ManagerKnowledge ArchitectKnowledge EngineerKnowledge AnalystKnowledge AdvisorKnowledge Administrator Knowledge Coordinator Knowledge Analyst COP CoordinatorDirector of Knowledge Systems Knowledge Operations Manager Knowledge Integrator
Cross-domain “KM” positionsChief Learning OfficerAdjunct FacultySubject Matter Expert LibrarianTaxonomistInformation ArchitectInformation ManagerRecords ManagerArchivistEnterprise ArchitectWeb Content Manager
June 28, 2010 Beyond MLIS 8
Federal Sector MLIS Opportunities
• Presidential Management Fellows Program• US AID’s KM Division• Library of Congress
• Office of Strategic Initiatives - FLICKR commons <http://www.flickr.com/commons?GXHC_gx_session_id_=6afecb2055a3c52c>
• Twitter feeds project• National Institutes of Health library – Informationists• Army Human Resources Command –virtual knowledge
repository• Army Knowledge Leaders program
June 28, 2010 Beyond MLIS 9
Additional References• “Knowledge Services: the Practical Side of Knowledge”
Guy St. Clair and Dale Stanley, Information Outlook, Vol. 12, Issue 6, June 2008 (Part 1) and Vol. 12, Issue 7 (Part 2)
• “Information Management Best Practices: Next-Gen IM –Moving Beyond the Repository”, Outsell Inc., Volume 8, November 18, 2005 ©
• Michelle Chronister interviewhttps://ksutube.kent.edu/playback.php?playthis=19w5dz4m
• Shellie Glass interviewhttp://ksutube.kent.edu/playback.php?playthis=7126s4y2
• Karen White interviewhttp://ksutube.kent.edu/playback.php?playthis=0xy4p2xc
• Roberta Shaffer interviewhttps://ksutube.kent.edu/playback.php?playthis=d5a9315g