teti presentation slides ala 2010

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Beyond MLIS Catherine Teti Managing Director, Knowledge Services & Chief Agency Privacy Officer, US GAO ALA 2010 - Careers in KM June 28, 2010 The viewpoints expressed in this presentation are those of the author and do not necessarily reflect those of the US GAO

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Beyond MLIS - Careers in Knowledge Management, ALA Seminar 2010

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Page 1: Teti Presentation Slides   Ala 2010

Beyond MLIS

Catherine TetiManaging Director, Knowledge Services &

Chief Agency Privacy Officer, US GAO

ALA 2010 - Careers in KMJune 28, 2010

The viewpoints expressed in this presentation are those of the author and do not necessarily reflect those of the US GAO

Page 2: Teti Presentation Slides   Ala 2010

June 28, 2010 Beyond MLIS 2

Knowledge Mgmt

Intellectual Capital• Tacit/Implicit Knowledge• Explicit Knowledge• Synthesis of Knowledge

Social Capital• Communities/Networks• Collaboration• Culture

Human Capital• Succession Planning• Business Processes• Organizational Learning

Information Mgmt

Content Mgmt• Taxonomies• Search

Data Mgmt(repositories)

Technology Mgmt(Infrastructure)

(Systems Development Lifecycle)

Document Mgmt• Versions• Workflow

Records/Asset Mgmt

Information Services• Library• Research• Knowledge repositories

The “Messy” World of KM

Segment Architecture

Organizational BusinessRelated Transformations• Program Oversight• Integration of Collaborative Functions • Performance Measurement

Information Security/Privacy• Personally Identifiable Information (PII)

Page 3: Teti Presentation Slides   Ala 2010

June 28, 2010 Beyond MLIS 3

CLO(CIO)

Cross-Domain “KM” Alliances

Acquisition andSourcing Management

Quality and ContinuousImprovement

Opportunity andInclusiveness

Inspector GeneralPublic Affairs CongressionalRelations

Field Operations

Human Capital

KnowledgeServices

Professional DevelopmentProgram

Applied Researchand Methods

DefenseCapabilities and

Management

Education,Workforce, and Income Security

FinancialManagement and

Assurance

Forensic Auditsand Special

Investigative Unit

Financial Marketsand Community

Investment

Health Care

HomelandSecurity and

Justice

InformationTechnology

InternationalAffairs and Trade

NationalResources and

Environment

PhysicalInfrastructure

Strategic Issues

Teams

Legend:

CFO Chief Financial Officer

Indicates a support or advisory relationship with the teams/unit s rather than a directed reporting relationship

Comptroller GeneralOf the United States

(Acting)

Chief OperatingOfficer

Chief AdministrativeOfficer/CFO

General Counsel

The Executive Committee

Strategic Planningand External Liaison

Information Systems & Technology Services

Controller

US Government Accountability Office (GAO)

Page 4: Teti Presentation Slides   Ala 2010

June 28, 2010 Beyond MLIS 4

Library &Information

Services

• Virtual & Physical Library/Research Collections

• Team research support• Source authentication/

documentation support• Information Architecture• Taxonomy/Thesaurus

Development & Support• GAO Wiki – guidance &

oversight• GAO TV

Web Content/ Electronic

Media

• Web content• Stewardship• Web 2.0

• Photo/video/multi-media services

• YouTube

Knowledge Services at GAOManaging Director

Chief Agency Privacy Officer

Executive Assistant

Customer Relations

Budget & Operations

Publications & Dissemination

• Production Assistance• Graphics & Visual

Analysis• Communications

analysis & editing• File conversion

• Quality assurance & technical support

• Product accessibility

Information Assets

GAO Records OfficerDeputy Privacy Officer

• Program oversight, guidance & training

• Orders• Records Privacy

• Asset Identification, capture, retention, & disposition (all media)

• ERMS

Shared Services

• Mail/courier services

• Convenience copying, scanning, & administrative support

• Supplies

MLIS

Page 5: Teti Presentation Slides   Ala 2010

June 28, 2010 Beyond MLIS 5

Cross-Domain KM Initiatives - GAO

CLO(CIO)

Acquisition andSourcing Management

Quality and Continuous

Improvement

Opportunity andInclusiveness

Inspector GeneralPublic Affairs CongressionalRelations

Field Operations

Human Capital

Knowledge Services

Professional DevelopmentProgram

Applied Researchand Methods

DefenseCapabilities and

Management

Education,Workforce, and Income Security

FinancialManagement and

Assurance

Forensic Auditsand Special

Investigative Unit

Financial Marketsand Community

Investment

Health Care

HomelandSecurity and

Justice

InformationTechnology

InternationalAffairs and Trade

NationalResources and

Environment

PhysicalInfrastructure

Strategic Issues

Teams

Comptroller GeneralOf the United States

(Acting)

Chief OperatingOfficer

Chief AdministrativeOfficer/CFO

General Counsel

Strategic Planningand External Liaison

Information Systems & Technology Services

Controller

Deputy CAO

Collaboration, Knowledge Sharing• Enterprise content management / corporate taxonomy• ERMS• Text analytics/enhanced search applied to agency knowledge collections

• Web 2.0 initiatives• Wiki (internal)• You Tube, Twitter, mobile devices (external)

• Expert locator system

Page 6: Teti Presentation Slides   Ala 2010

June 28, 2010 Beyond MLIS 6

KM Initiatives Across GAO

CLO(CIO)

Cross-Domain “KM” Alliances

Acquisition andSourcing Management

Quality and ContinousImprovement

Opportunity andInclusiveness

Inspector GeneralPublic Affairs CongressionalRelations

Field Operations

Human Capital

KnowledgeServices

Professional DevelopmentProgram

Applied Researchand Methods

DefenseCapabilities and

Management

Education,Workforce, and Income Security

FinancialManagement and

Assurance

Forensic Auditsand Special

Investigative Unit

Financial Marketsand Community

Investment

Health Care

HomelandSecurity and

Justice

InformationTechnology

InternationalAffairs and Trade

NationalResources and

Environment

PhysicalInfrastructure

Strategic Issues

Teams

Comptroller GeneralOf the United States

(Acting)

Chief OperatingOfficer

Chief AdministrativeOfficer/CFO

General Counsel

Strategic Planningand External Liaison

Information Systems & Technology Services

Controller

Deputy CAO

Outreach/Knowledge sharing/ collaboration

• Inter-governmental Audit Forums (state & local)

• International Audit Institutions• Fellows program• Capacity building

• CG Advisory Boards & Councils• Accountability, audit,

educators, information management & technology,

• Domestic working group• Global working group

Succession Planning, Organizational Learning, Knowledge Transfer

• Workforce planning• Structured curricula using GAO subject matter

experts (engagement, leadership, support)• Adjunct faculty• Learning cohorts (COPs)• Web-based, Distance learning• Developmental learning programs

• Structured mentoring – group and individual• Knowledge transfer/retention program• Informal knowledge sharing

Page 7: Teti Presentation Slides   Ala 2010

June 28, 2010 Beyond MLIS 7

“KM” Staffing Throughout the Organization

KM positions you may see . . Chief Knowledge Officer Knowledge ManagerKnowledge ArchitectKnowledge EngineerKnowledge AnalystKnowledge AdvisorKnowledge Administrator Knowledge Coordinator Knowledge Analyst COP CoordinatorDirector of Knowledge Systems Knowledge Operations Manager Knowledge Integrator

Cross-domain “KM” positionsChief Learning OfficerAdjunct FacultySubject Matter Expert LibrarianTaxonomistInformation ArchitectInformation ManagerRecords ManagerArchivistEnterprise ArchitectWeb Content Manager

Page 8: Teti Presentation Slides   Ala 2010

June 28, 2010 Beyond MLIS 8

Federal Sector MLIS Opportunities

• Presidential Management Fellows Program• US AID’s KM Division• Library of Congress

• Office of Strategic Initiatives - FLICKR commons <http://www.flickr.com/commons?GXHC_gx_session_id_=6afecb2055a3c52c>

• Twitter feeds project• National Institutes of Health library – Informationists• Army Human Resources Command –virtual knowledge

repository• Army Knowledge Leaders program

Page 9: Teti Presentation Slides   Ala 2010

June 28, 2010 Beyond MLIS 9

Additional References• “Knowledge Services: the Practical Side of Knowledge”

Guy St. Clair and Dale Stanley, Information Outlook, Vol. 12, Issue 6, June 2008 (Part 1) and Vol. 12, Issue 7 (Part 2)

• “Information Management Best Practices: Next-Gen IM –Moving Beyond the Repository”, Outsell Inc., Volume 8, November 18, 2005 ©

• Michelle Chronister interviewhttps://ksutube.kent.edu/playback.php?playthis=19w5dz4m

• Shellie Glass interviewhttp://ksutube.kent.edu/playback.php?playthis=7126s4y2

• Karen White interviewhttp://ksutube.kent.edu/playback.php?playthis=0xy4p2xc

• Roberta Shaffer interviewhttps://ksutube.kent.edu/playback.php?playthis=d5a9315g