MEDIA KIT

TEXT MESSAGING FOR BUSINESS

CONTENTS

2 Our Story

3 Leadership

4 KeyDifferentiators

5 Stats

6 Assets & Media Coverage

WHY WE EXIST

Wesawamassivedisconnectthatwascostingbusinessesbillionsofdollars.Customerswantedtocommunicatethroughtext,butbusinesseswerestuckcallingandemailing.Thatcreatedbarrierstoleadgeneration,appointmentscheduling,onlinereviews,andmore.

Theproblemwasbusinesseshadnowaytotextprofessionallyandmanagethoseconversationsasateam.SowecreatedTextRequesttoaidcustomercommunicationthroughbestinclasstextmessagingsolutions.

ORIGIN STORY

BrianandJameyElrodwereatarestaurantdealingwithafussytoddler.Theywantedtopaytheirbillandleave,buttheycouldn’tgettheirserver’sattention.Jameyasked,“Why can’t you just text them?”

Asserialentrepreneurs,theyknewthebestbusinessessolvereal-lifeproblems,andthatthiswasanissuetheyhadtotackle.Textingisthe#1formofcommunication,sotextingasabusinessisano-brainer!

TheElrodsteamedupwithRobReagantohandlesoftwaredevelopment,andinNovemberof2014,officiallylaunchedTextRequest!We’veconnectedoversevenmillionpeoplethroughbusinesstextingsincethen—allwithoutapennyofoutsideinvestment.

TextRequestsurpassed

$2.2 millioninannualrecurringrevenuein

2019with$0outsideinvestment.

We’veaveraged

125% growthYOYsinceourinceptionin2014.

Wehavecustomersinall50U.S.states,everyprovinceinCanada,

andPuertoRico.

Wecurrentlyhave

25 team membersworkingacrosstheglobe.

OUR STORY DID YOU KNOW…

JameyElrodCo-Founder,Owner,ChiefCustomerOfficer

jamey@textrequest.com

BrianElrodCo-Founder,Owner,ChiefExecutiveOfficer

brian@textrequest.com

RobReaganCo-Founder,Owner,ChiefTechnologyOfficer

rob@textrequest.com

LEADERSHIP

Wegiveorganizationsaprofessionalwaytomanagetextmessagingasateam.Hereareafewuniquefeatureswe’vecreatedtomaketeamtextingawesome:

SMS CHAT:Generatemoreleadsbylettingprospectstextyoufromyourwebsite.

BCC GROUP MESSAGING:Textsmallgroupsorthemassesfromyourbusinessphonenumber.

PEER TO PEER TEXTING: Manage1:1textingatscaletoreachmillionsofcontactsacrossunlimitedusers.

TEAM-FRIENDLY DASHBOARD: Managetextmessagingasateam,whetheryouhaveafewpeopleinoneoffice,orhundredsacrossdozensoflocations.

ROBUST API:Buildyourowntextingsolutionsontopofourworld-classplatform.

TEXT MERGE: Personalizemessageswithcustomcontactfields,likenameanddate.

We provide you with UNLIMITED

USERS · CONTACTS · DEVICES makingusthebestvaluedtextmessagingsoftwareonthemarket.

SCALE

PRICE SUPPORT

OurCustomerSupportandSuccess

teams are WORLD CLASS —actuallyrated5-stars!

(CheckoutourGoogleReviews)

TextRequestcustomersgenerate

5 million+ messagespermonth.

TheaverageTextRequestROIis

25x!

RetentionratesforSMS

subscribersis

>95%.

We’veconnectedover

7 millionpeoplethroughSMS.

WHAT MAKES TEXT REQUEST DIFFERENT? DID YOU KNOW…

usersUSERS

address-bookCONTACTS

phone-laptopDEVICES

WANT MORE?

Visitourblogtogetmorethan100statsabouttexting.

ofpeoplewouldrathergetatextthanacall fromabusiness.

91%

mostrequestedchannelforbusinesscommunications.

#1

averageresponse rateincreasewith TextRequest.

150%

averagetextmessageresponsetime.

90-second

averagetextmessage optoutrate.

<5%

oftextsareread.

99%

mostusedfeatureonsmartphonesistexting.

#1

ofpeoplewantto textbusinessesfor sales&service.

89%

THE STATS

RECENT MEDIA COVERAGE

ConversationsThatScale—HowTextRequestConnectsMoreThan7mCustomersTo

BusinessesWithTwilio

ElrodIncorporated:BrianandJameyElrodMakeMarriageandBusinessWorkTogether

ChattanoogaStart-upTextRequestExperiencingSignificantGrowth

BusinessBriefs:Chattanooga-basedSoftwareCompanyTextRequestDoublesSales

TextRequest’sBrianElrodSharesInsightsatTwilioEngageRoadShow

TextRequestSurprassesthe1,000ClientMark;TrendsTowardsDoublingARR

1601GulfStreet,Suite300·Chattanooga,TN37408·TextorCallUsat423-218-0111·TextRequest.com

MEDIA INQUIRIES: ContactKennethBurke,DirectorofMarketing:423-218-0111,ext.706,kenneth@textrequest.com

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