text title/presentator/addressreg.upm.edu.my/eiso/portal/audit_dalam/2017/slide mesy...text...
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Text Title/Presentator/Address
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10 – 14 & 17 – 20 Julai 2017
Tarikh Audit Dalaman
3
12 Julai 2017 Sambutan Hari Raya UPM
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Menentukan sama ada UPM melaksanakan Pengurusan Kualiti berdasarkan keperluan standard MS ISO 9001:2015 dengan efektif selaras dengan Dasar Kualiti dan Objektif Kualiti UPM;
Melihat penambahbaikan yang bersesuaian bagi peningkatan berterusan; dan
Objektif Audit
Bersedia untuk menghadapi Audit Pemantauan Semakan 2, oleh badan pensijilan (SIRIM)
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Skop Audit
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Skop SPK ini merangkumi semua aktiviti pengajaran dan pembelajaran prauniversiti, prasiswazah (kecuali persediaan Diploma Sains) dan siswazah, pengurusan
dan pelaksanaan penyelidikan dan perkhidmatan sokongan
“Perkhidmatan pengajian pendidikan di peringkat tertiary, pengurusan dan
pelaksanaan penyelidikan, perhubungan industri dan masyarakat, pengurusan
pembangunan pelajar dan alumni, dan perkhidmatan korporat
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Kriteria Audit
Audit Dalaman dijalankan berdasarkan dokumen, proses kerja dan rujukan berikut:
i. Standard MS ISO 9001:2015
ii. Dokumentasi QMS UPM
iii. Akta dan Peraturan berkaitan
iv. Rujukan lain yang dinyatakan dalam Manual
Kualiti /proses kerja
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Semakan maklumat - dokumen
Kaedah Audit
1
Pemerhatian pelaksanaan aktiviti
2
Pengujian fungsi peralatan 3
Temubual auditi 4
Review
Observe
Test
Interview
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Semak Kriteria Audit
Tanggungjawab Juruaudit Dalaman
1
Nilai pelaksanaan proses samada : • Akur kepada perancangan & keperluan • Dilaksana & disenggara secara berkesan
2
Sahkan bukti pelaksanaan Rekod, kenyataan, fakta atau maklumat berkenaan kriteria audit
3
9
Mencari kesilapan!
Bukan
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Lokasi Audit
Semua PTJ di Kampus Serdang
(termasuk Pusat Sains Marin di PD)
Kampus Bintulu
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Bahasa Malaysia
Semakan telah dibuat bermula dari
30 Julai 2016 hingga kini
(Selepas audit badan pensijilan lepas)
Bahasa Penulisan & Tempoh Semakan
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Pembahagian Juruaudit UPM
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Pembahagian Kumpulan
Ketua Juruaudit Dalaman : Haji Mat Razi Abdullah (PIU)
Timbalan Ketua Juruaudit : Encik Nasruddin Yahya (FEM)
Kump Ketua Kumpulan & Timbalan Ketua Bil. Sub
Kump
A Haji Mat Razi Abdullah (Ketua) 2
B Encik Mohd. Izhwan Muhamad (Ketua)
Puan Musliyana Mansor (Tim. Ketua) 9
C Encik Allan Lajot (Ketua)
Encik Jamali Janib (Tim. Ketua) 9
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D Encik Asrizam Esam (Ketua)
Encik Mohd Hafizul Amin Mhd Supian (Tim. Ketua) 10
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Pembahagian Kumpulan
Kump Ketua Kumpulan & Timbalan Ketua Bil. Sub
Kump
E Encik Krishnan Mariappan (Ketua)
Encik Mohd Sopian Mohd Zin (Tim. Ketua) 10
F Encik Abdul Mohamad Omar (Ketua)
Puan Norbayah Ahmad (Tim. Ketua) 1
Jumlah Sub Kumpulan 41
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PENEMUAN AUDIT
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Penemuan Audit
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0
20
40
Bil.
60
100
80
OFI NCR
120
140
160
180
200
220
0
20
40
Bil.
60
100
80
OFI NCR
120
140
160
180
200
220
17
190
129
2016
Perbandingan Penemuan Audit
157 152
2017
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Ketakakuran (NCR) mengikut PTJ NCR
Fakulti Perubatan Veterinar (11)
Fakulti Sains Pertanian Makanan (10)
Fakulti Sains (8)
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Ketakakuran (NCR) mengikut Klausa NCR
8.5.1 Kawalan Produk & Perkhidmatan (55)
7.1.3 Infrastruktur(26)
7.5.3.2 Kawalan Maklumat yang
Didokumenkan (11)
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Ketakakuran (NCR) mengikut Proses NCR Pengurusan Keselamatan dan Kesihatan Pekerjaan
(18) Pengurusan Makmal (18)
Penyelidikan & Inovasi (16)
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Peluang Penambahbaikan (OFI) mengikut PTJ OFI
Fakulti Sains Pertanian dan Makanan (15)
Perpustakaan Sultan Abdul Samad (10)
Pejabat Strategi Korporat dan
Komunikasi (8)
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Peluang Penambahbaikan (OFI) mengikut Klausa OFI
7.1.3 Infrastruktur (20)
7.5.2 Mewujudkan & Mengemaskini (17)
7.4 Komunikasi (12) 8.5.1 Kawalan
Produk & Perkhidmatan (12)
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Peluang Penambahbaikan (OFI) mengikut Proses OFI
Prasiswazah (17)
Pejabat Naib Canselor (13)
Pengurusan Keselamatan dan Kesihatan Pekerjaan
(12)
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1. Perancangan bagi memastikan pengekalan Pensijilan Sistem pengurusan Kualiti ISO 9001 termasuk proses peralihan daripada standard versi 2008 kepada 2015 dilaksanakan dengan teratur.
Kekuatan
2. UPM menambahkan baik pelaksanaan Audit ISO melalui sistem Portal CQA.
3. Keberadaan dokumen QMS sentiasa tersedia dan boleh dirujuk oleh semua staf menerusi Putra-ID masing-masing. Capaian sistem e-ISO boleh diakses di luar kampus.
4. Komitmen pihak Pengurusan Universiti dan Pusat Jaminan Kualiti serta Pengurusan PTJ dalam pelaksanaan Sistem Pengurusan Kualiti adalah sangat baik.
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4. UPM telah menentukan Objektif Kualiti secara jelas yang merangkumi KPI UPM, Pencapaian Pelan Tindakan Peringkat Fungsian dan Aras serta Piagam Pelanggan sebagai ‘tool’ untuk pencapaian Matlamat Pelan Strategik UPM.
...Kekuatan
5. Pelaksanaan Sistem Pengurusan Alam Sekitar (EMS), Sistem Pengurusan Keselamatan Maklumat (ISMS) dan Amalan Persekitaran Berkualiti (5S/EKSA) membantu dalam pengekalan Sistem Pengurusan Kualiti (QMS).
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1. Pengurangan peruntukan kewangan kepada PTJ memberi kesan kepada pelaksanaan program dan aktiviti di PTJ terutama aktiviti penyelenggaran/baik pulih. PTJ perlu merancang dan melaksana aktiviti penjimatan dan pendanaan pendapatan supaya proses perkhidmatan di PTJ tidak terjejas.
Kelemahan
2. UPM perlu memberi perhatian dan tindakan segera ke atas NCR yang berulang seperti : (a) Penyediaan rekod berkaitan pengajaran dan
pembelajaran;
(b) Penggunaan dokumen lapuk masih lagi berlaku;
(c) Laporan kemajuan penyelidikan lewat/tidak dihantar;
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(d) Infrasktruktur bangunan kolej kediaman yang diserah urus kepada PJS Dev. Sdn. Bhd. dan UPM Holdings tidak diselenggara dengan baik.
...Kelemahan
3. Pelaksanaan proses berkaitan keselamatan dan kesihatan pekerjaan di PTJ perlu dipertingkatkan;
4. UPM perlu meneliti struktur di Pusat Jaminan Kualiti agar proses pemantauan keberkesanan pelaksanaan ISO dapat dimantapkan.
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1. Audit Dalaman QMS kali ini telah dilaksanakan mengikut perancangan dengan baik. Terima kasih kepada semua Juruaudit dan Auditi yang telah memberi komitmen yang tinggi.
Kesimpulan
2. Secara keseluruhannya, QMS telah dilaksanakan di UPM berdasarkan sistem yang telah dibangunkan dan UPM bersedia menghadapi audit Badan Pensijilan setelah penambahbaikan yang dicadangkan dari penemuan audit dapat dilaksanakan.
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Penutupan NCR
PTJ hendaklah mengambil tindakan
dalam tempoh 21 hari bekerja atau tarikh yang ditetapkan dan
dipersetujui antara Juruaudit dan Auditi
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Tarikh Audit Badan Pensijilan (SIRIM) (Pemantauan Semakan 2)
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Terima Kasih | Thank You
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Sesi Soal Jawab
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Text Title/Presentator/Address
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Text Title/Presentator/Address
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Terima Kasih | Thank You
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