#tft12: vladimir ivanov

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No time to work on improvements? Find it with Kanban! Vladimir ivanov

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No time for improvements? Find it with Kanban! How Kanban, Lean, Agile could be applied to ITSM? Vladimirs will share his practical experience from case of insurance company in Russia. He installed Kanban board as a tool for IT management team to execute IT Service Management programme. Want to learn how to do it yourself? See Vladimir's TFT speaker Pinterest board: http://pinterest.com/servicedesk/vladimirs-ivanovs/

TRANSCRIPT

Page 1: #TFT12: Vladimir Ivanov

No time to work on improvements?

Find it with Kanban! Vladimir ivanov

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No time to work on

improvements?

Find it with Kanban!

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Case I’ll tell about was like this...

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ITSM is the answer, but...

...hardly can be implemented by the books.

ADOPT & ADAPT instead!

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Gather stakeholders

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Collect & prioritise ideas

1.Area

2.Issue

3.Possible solution

4.Recommendations

5.Priority

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What is Kanban board?

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Start Small

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Scale Fast

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Give 7 values instead of rules

RULES RULES

RULES RULES RULES

RULES RULES

RULES

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1. Bring ideas

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2. Participate

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3. Share ownership

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4. Keep busy & be fair

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5. Focus on scope

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6. Focus on making progress

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7. Values/rules are flexible

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What is lean?

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Improvements & efficiency

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Solve the root cause

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Build-in Continuous Improvement

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Results

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For inspiration

• 10 Kanban boards and their context

• 10 pitfalls when implementing Kanban

• Introducing Kanban in Operations

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Let’s experiment and share!

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Thank you! Questions?

linkedin.com/in/vivanov

[email protected]

+371 29160633

v.ivanovs

@vivanovs (Vladimir_ITSM)

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WITH THANKS TO OUR SPONSOR bmc Software

#TFT returns may 2013